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"Exceptional staff and service "

"We had an upgrade to executive suites, with breakfast and dinner inclusive. Room cleaning was done regularly. The female head of the executive suites was ver polite and supportive. "

"Thank you "

"It was so good service!"

"I had a wonderful stay at this hotel and highly recommend it for its excellent service and central location. The staff is incredibly helpful and always available when you need assistance. However, I suggest adding more front desk staff to streamline the check-in process, as it took over an hour, which was inconvenient after a tiring day of travel. The breakfast buffet is fantastic, priced at around $20 per adult, and offers a great variety. A special shout-out to Samah Zaki in the breakfast area—she greeted us with a warm, charming smile, helped us find seating, and ensured we were well taken care of. Her kindness, humor, and caring nature truly brightened our mornings, and my wife adored her. Samah deserves a promotion for her outstanding service! The hotel’s location is perfect, with easy access to taxis and Uber, making it ideal for exploring the area. The rooms are comfortable, though minor maintenance issues, like a faulty water kettle and a burnt-out bathroom light, needed attention. The staff promptly resolved both issues, which we appreciated. Overall, this is a great place to stay, and I’d recommend it to anyone visiting the area."

"Excellent customer service. Extremely helpful and kind."

"Very good "

"Great customer service everybody was very friendly and helpfull"

"Everything was excellent except one staff member who spoke to me with arrogance throughout my stay. He is at the front desk and his name is Ramses or something similar. When I first checked in he spoke to me with an arrogant tone and I was met with the same tone upon checkout. I didn't appreciate his attitude. Othe than that the hotel is what you would expect for that type of hotel. Other staff are friendly and helpful. "