Ratings based on 143 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
72% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 25-Jul-2016
I very enjoyed my stay i really loved the FG floor its a bussiness lounge all my meeting i did it over ther really nice signature-room one clean nice staff they were very helpfull any i would go back agin the food great location wise close to every thing in the hart of downtown very nice clean hotel i woyld rate it 5 star hotel
1out of 5
by A verified traveller fromStockholm

Disgusting room, silly and incompetent staff.

Posted 11-Jun-2016
Cons: Staff, except for the Director of Housekeeping, Mohamed Lotfy, a receptionist named Michael, and a black concierge named Mohamed.
Location: Taxis were always needed, and the doormen in suits were incompetent at best and lazy at worst, although those in uniform were much better.
I stayed here for a total of five nights during the first week of Ramadan. There were serious communication challenges when I checked in after a super-early flight. Once I thought I was finally settled in a room, I had my shower despite the broken shower and brown towel, I flipped the duvet only to see a major pool of blood – as per photos. I was then upgraded to a Nile Suite. While the staff were preparing the suite, a young male receptionist openly fought in the corridor in my presence (the door was open) with a front desk manager named Mustafa who kept asking him to leave, and the young person kept refusing to do so, and through Mustafa he threatened me in Arabic. After a long discussion with the Director of Rooms, Amr Zein, things began to improve. I checked out in a joyous mood, after a relaxing half-day tour to the pyramids and the Egyptian Museum, only to have it ruined by a concierge named Mohamed (an Arab Mohamed; a black concierge also named Mohamed had always been very nice and efficient) who thought it funny and appropriate to insult a male guest to his face by addressing him, as the guest was booking a car for the airport, as Ms both verbally and in writing (on the car booking) repeatedly, and by a pre-airport dinner at the Lebanese restaurant next to the in-house casino, called Bab El Nil, with its bad food and disgustingly bad service. Throughout my stay, a duty manager named Nady was just bad, and a receptionist named Miriam seemed to conflate tedium with wit.
4out of 5
by Khalid

This traveller left a rating score only Posted 30-Apr-2016 on Hotels
1out of 5
by A verified traveller fromsaudi arabia

One of the worst stayed I ever had From A to Z

Posted 30-Apr-2016 on Orbitz
Reception is bad House keeping is bad Security is bad Restaurant staff were bad
4out of 5
by Khalid

This traveller left a rating score only Posted 28-Apr-2016 on Hotels
5out of 5
by EHAB A fromالسعودية

رائع

Posted 10-Apr-2016 on Hotels
فندق رائع ولا يحتاج رأيي الشخصي من افضل الفنادق في القاهره
5out of 5
by A verified traveller

Sehr gutes Hotel,wäre sehr angenehm

Posted 4-Apr-2016
Pros: Das Restaurant,Frühstück war reichlich und lecker. Die Mitarbeiter waren sehr angenehm und freundlich
Cons: Ich denke nicht
Location: Eigentlich nicht viel,nur klein Einkaufszentrum und Kino in der Nähe,aber im Hotel selber kan man viel erleben
Wir waren sehr zufrieden,alle Mitarbeiter waren höflich und behilflic! ,Urlaub war sehr schön
5out of 5
by Helio fromFlorianópolis, Santa Catarina, Brasil

Perfect for Family

Posted 23-Mar-2016 on Hotels
Lovely hotel, the bathroom is unbelievable beautiful and sophisticated , the balcony is breathtaking and the room really huge . The best hotel in Cairo!
3out of 5
by Husain

This traveller left a rating score only Posted 10-Mar-2016 on Hotels
5out of 5
by Soogen Kasevan fromSouth Africa

The best in Cairo!

Posted 15-Feb-2016 on Hotels
Luxury personified! Booking the signature room gave us access to the gold lounge which was awesome! Food, mall, casino...this hotel wasn't short of anything! Plus wonderfully friendly staff!