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Overview of Riley, a Crystalbrook Collection Resort

Photo gallery

Balcony
Outdoor pool, open 7 AM to 9 PM, cabanas (surcharge), sun loungers
Outdoor pool, open 7 AM to 9 PM, cabanas (surcharge), sun loungers
Outdoor pool, open 7 AM to 9 PM, cabanas (surcharge), sun loungers
Balcony

Riley, a Crystalbrook Collection Resort

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationMuddy's Playground2 min walk
    Popular LocationSt Monica's Cathedral3 min walk
    Popular LocationJute Theatre4 min walk
    AirportCairns, QLD (CNS-Cairns Intl.)9 min drive

Choose dates to view prices

  • Suite, 1 King Bed with Sofa bed

    4/5 guest room rating

    Room amenities

    • 743 sq ft
    • Partial sea view
    • Sleeps 3
    • 1 King Bed and 1 Double Sofa Bed
    More detailsSuite, 1 King Bed with Sofa bed
  • Resort Twin

    5/5 guest room rating

    Room amenities

    • 344 sq ft
    • Resort view
    • Sleeps 3
    • 2 Twin Beds
    More detailsResort Twin
  • Urban Twin

    4.9/5 guest room rating

    Room amenities

    • 344 sq ft
    • City view
    • Sleeps 3
    • 2 Twin Beds
    More detailsUrban Twin
  • Sea King

    4.8/5 guest room rating

    Room amenities

    • 344 sq ft
    • Sea view
    • Sleeps 3
    • 1 King Bed
    More detailsSea King
  • Family Room (Resort View)

    Room amenities

    • 689 sq ft
    • Resort view
    • Sleeps 6
    • 1 King Bed and 2 Twin Beds
    More detailsFamily Room (Resort View)
  • Urban King

    4.8/5 guest room rating

    Room amenities

    • 344 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More detailsUrban King
  • Panoramic Sea

    4.6/5 guest room rating

    Room amenities

    • 323 sq ft
    • Sea view
    • Sleeps 2
    • 1 King Bed
    More detailsPanoramic Sea
  • Resort King

    5/5 guest room rating

    Room amenities

    • 344 sq ft
    • Resort view
    • Sleeps 3
    • 1 King Bed
    More detailsResort King
  • Family Room, Sea View

    4.2/5 guest room rating

    Room amenities

    • 689 sq ft
    • Sea view
    • Sleeps 6
    • 1 King Bed and 2 Twin Beds
    More detailsFamily Room, Sea View
  • Family Room - Urban View

    5/5 guest room rating

    Room amenities

    • 689 sq ft
    • City view
    • Sleeps 6
    • 1 King Bed and 2 Twin Beds
    More detailsFamily Room - Urban View

About this area

Cairns

Located in Cairns's Cairns Central Business District neighborhood, Riley, a Crystalbrook Collection Resort is in the city center and by the ocean. Sugarworld Waterpark is a popular area attraction and if an activity is on the agenda, Cairns Marlin Marina and Reef Fleet Terminal are worth checking out. Looking to enjoy an event or a game while in town? See what's happening at Cazaly's Stadium or Barlow Park.
Popular Location

What's nearby

  • Muddy's Playground - 2 min walk
  • St Monica's Cathedral - 3 min walk
  • Cairns Esplanade - 4 min walk
  • Jute Theatre - 4 min walk
  • Cairns Night Markets - 8 min walk

Getting around

  • Cairns Station - 19 min walk
  • AirportCairns Intl. Airport (CNS) - 9 min drive

Restaurants

  • Paper Crane — 1 min walk
  • Paper Crane Pool Side — 1 min walk
  • Bagus indonesian traditional cuisine — 3 min walk
  • Muddy's Cafe — 4 min walk
  • Splash Seafood Restaurant — 4 min walk
View in a map

About this property

Riley, a Crystalbrook Collection Resort

Luxury Cairns hotel in Cairns Central Business District, walk to Cairns Esplanade
A restaurant, an outdoor pool, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour fitness center, a poolside bar, and valet parking. All 311 soundproofed rooms feature free WiFi and iPod docks. Flat-screen TVs with digital channels and first-run movies provide a bit of entertainment, and guests will also appreciate thoughtful touches like bathrobes and slippers.
Riley, a Crystalbrook Collection Resort offers 311 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. 55-inch flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (AUD 12.00 per day)
  • Valet parking on site (surcharge)
  • Onsite parking is wheelchair accessible
  • Height restrictions apply for onsite parking

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10 AM: AUD 38.00 for adults and AUD 38.00 for children
  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Bicycle rentals
  • Billiards/pool table
  • Outdoor pool
  • Spa services

Family friendly

  • Dry cleaning service
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Japanese
  • Spanish

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool sun loungers

Spa

  • 5 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Digital channels
  • First-run movies
  • iPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, and Wednesday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for AUD 60.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 75.00 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 38.00 for adults and AUD 38.00 for children (approximately)
  • Self parking fee: AUD 12.00 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Riley, a Crystalbrook Collection Resort Hotel
Riley, a Crystalbrook Collection Resort Cairns
Riley, a Crystalbrook Collection Resort Hotel Cairns

Frequently asked questions

Can I cancel my reservation for free at Riley, a Crystalbrook Collection Resort and receive a full refund?
Yes, Riley, a Crystalbrook Collection Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Riley, a Crystalbrook Collection Resort cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Riley, a Crystalbrook Collection Resort ?
As of Jan 24, 2021, prices found for a 1-night stay for 2 adults at Riley, a Crystalbrook Collection Resort on Feb 1, 2021 start from CA $220, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Riley, a Crystalbrook Collection Resort have a pool?
Yes, this property has an outdoor pool. Pool access is from 7 AM–9 PM.
Is Riley, a Crystalbrook Collection Resort pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Riley, a Crystalbrook Collection Resort ?
Self parking is available for AUD 12.00 per day. Valet parking is available for a fee.
What time is check-in at Riley, a Crystalbrook Collection Resort ?
Check-in is from 2:00 PM - midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at Riley, a Crystalbrook Collection Resort ?
Check-out is at 11 AM. Late check-out is available for a fee (amount may vary).
Where is Riley, a Crystalbrook Collection Resort located?
Located in Cairns Central Business District, this luxury hotel is within a 5-minute walk of Muddy's Playground and Cairns Esplanade. Cairns Marlin Marina and Reef Fleet Terminal are also within 15 minutes. Cairns Station is 19 minutes by foot.
4.7
Exceptional
Rating 5 - Excellent. 409 out of 540 reviews
5 - Excellent 76%
Rating 4 - Good. 99 out of 540 reviews
4 - Good 18%
Rating 3 - Okay. 19 out of 540 reviews
3 - Okay 4%
Rating 2 - Poor. 5 out of 540 reviews
2 - Poor 1%
Rating 1 - Terrible. 8 out of 540 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel ever. Highly recommended for familes. Outdoor resort pool is heated and suitable for any weather.
Stayed 3 nights in Oct 2019

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down, one of the best properties in cairns. Close to everything, food delivery is a breeze. Staff go above and beyond, the pool is incredible. I’ve actually never been so impressed!! Thanks for the amazing stay.
Stayed 2 nights in Jan 2021

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Riley is a beautiful and modern resort in the heart of Cairns. The rooms are fantastic - beautifully decorated with lovely colour tones and the bathroom has a extra large shower. Comfortable beds with smart electronics to control the lighting and an iPad. The customer service was excellent at check in and throughout the entire stay, the staff were very attentive and easy to talk to. However, ordering drinks and food via the QR reader for “easy, no fuss” ordering by the pool is a bit slow. This can be excused though as the pool and bar was quite busy. For those who wish to hang out by the pool I would highly recommend the cabana package as it is great value for money (which included a cabana by the pool for the entire day, a bottle of prosecco, charcuterie platter, fruit platter, lunch platter, sparkling and a cabana host for $199).
Stayed 2 nights in Dec 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with wonderful staff exceeding expectations
Stayed 1 night in Nov 2020

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