Indoor pool, outdoor pool, open 6:00 AM to 10:00 PM, sun loungers

Reviews of Il Palazzo Boutique Apartments

3.5 out of 5
Il Palazzo Boutique Apartments
62 Abbott Street, 62, Cairns, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 394 out of 732 reviews" "
Rating 8 - Good. 267 out of 732 reviews" "
Rating 6 - Okay. 51 out of 732 reviews" "
Rating 4 - Poor. 13 out of 732 reviews" "
Rating 2 - Terrible. 7 out of 732 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
Great location
Stayed 2 nights in Feb 2024
Response from il palazzo on Feb 23, 2024
Thanks Paul. We think the location is great too.

10/10 Excellent

Joan, Fargo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighbors were very friendly and helpful during our check in, as we arrived after hours. It was raining and two different people came by to assist. Location is excellent! Great restaurants nearby and next to the night markets. Very clean, bed comfortable and so nice to have kitchen facilities.
Stayed 5 nights in Jan 2024
Response from il palazzo on Jan 19, 2024
Thanks for the review Joan. Really glad you enjoyed your stay

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Only air conditioning was in living room- bedroom was HOT.
Stayed 3 nights in Dec 2023
Response from il palazzo on Jan 13, 2024
Sorry Teresa we are currently working on this problem

2/10 Terrible

Chris

Stayed 6 nights in Dec 2023
Response from Travis on Dec 22, 2023
Guest did not arrive or stay due to weather, booking was relocated to another date.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities
Fabulous location with a quick walk to shops and Esplanade. Building is a little old and stuck in the 90s but the staff are very welcoming and the rooms/ pool clean.
Stayed 2 nights in Nov 2023
Response from Frances on Nov 29, 2023
Hi Gillian,Thank you so much for your feedback which is appreciated. Clean, welcoming and a great location - what more could one want!With kind regards,

8/10 Good

Victor William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comfortable stay and we would come back again next time when we visit Cairns . However, it would have been much easier to arrive when the front desk is open, not when the office is closed. The lack of having a ceiling fan in the bedroom and an exhaust fan in the bathroom would be appreciated next time.
Stayed 7 nights in Nov 2023
Response from Frances on Nov 22, 2023
Good morning Victor,Thank you for your review, which is very much appreciated. We have made a note of your comments and look forward to your next visit.With kind regards,

10/10 Excellent

María

Stayed 2 nights in Nov 2023
Response from Frances on Nov 15, 2023
Thank you Maria for giving us a perfect score, which we really appreciate. We do hope you will stay with us again if you return to Cairns.With kind regards,

8/10 Good

Daniel

Stayed 4 nights in Oct 2023
Response from il palazzo on Nov 6, 2023
Thanks for your review Daniel.

8/10 Good

Jill

Liked: Cleanliness, staff & service
The room was well organised, neat and tidy. Building just showed its age.
Stayed 7 nights in Oct 2023
Response from Frances on Nov 1, 2023
Hi Jill,Thank you for your review, which we really appreciate.We do hope you will stay with us again if you return to Cairns.With kind regards,

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Great location great room.
Stayed 2 nights in Oct 2023
Response from il palazzo on Oct 26, 2023
Thanks for your review, Brett. The location here is really amazing, walking distance to so many activities. Hope to see you here again.

10/10 Excellent

Sindy

Stayed 4 nights in Oct 2023
Response from Frances on Oct 25, 2023
Dear Sindy,Thank you for your very positive review, which we really appreciate. We are so pleased that you enjoyed your stay with us and we do hope that you will stay again if you return to Cairns.With kind regards,

10/10 Excellent

John

Stayed 3 nights in Oct 2023
Response from Frances on Nov 1, 2023
Hi John,Thank you for giving us top marks! We do hope you will stay with us again if you return to Cairns.With kind regards,

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with very helpful staff. We enjoyed our entire stay - large living room and kitchen with all the stuff you need, separate bedroom and bathroom with tub and shower and laundry! The pool (and outdoor grill) was great too! Right in the middle of all the places you want to go in Cairns so walking around makes it a great location!
Stayed 2 nights in Sep 2023
Response from Frances on Oct 18, 2023
Hi Steven,Thank you for your very positive review, which we really appreciate. We do hope that you will stay with us again if you return to Cairns.With kind regards

6/10 Okay

Paul

Business traveller
Liked: Property conditions & facilities
Was mostly fine. Comfortable and quiet. But there was no wifi signal available in my apartment. That is not a good look; Inconvenient in fact.
Stayed 2 nights in Sep 2023
Response from Frances on Sep 27, 2023
Hi Paul,Thank you for your review which is appreciated. We are sorry that you were inconvenienced. Fortunately wi-fi is available in all the common areas of the building and there are various comfortable places in which to sit and work.With kind regards,

6/10 Okay

john

Travelled with partner
Liked: Cleanliness
As stated
Stayed 2 nights in Sep 2023
Response from Frances on Sep 20, 2023
Thank you for your review John. We hope you enjoyed your stay.Kind regards,

6/10 Okay

Jinwook

Stayed 4 nights in Sep 2023
Response from Frances on Sep 20, 2023
Hi Jinwook,thank you for your review, which we appreciate. We do hope you enjoyed your stay with us.Kind regards,

10/10 Excellent

Bronwyn

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
It's location was, for me, superb. It is very close to the lagoon pool, bus transport, and the vibrant night market . The rooms are spacious and the staff helpful. I thoroughly recommend this lovely hotel.
Stayed 5 nights in Aug 2023
Response from Reception on Aug 22, 2023
Thanks Bronwyn, really glad you enjoyed your stay.

6/10 Okay

Michael

Stayed 2 nights in Jul 2023

10/10 Excellent

Charlie

Stayed 2 nights in Jul 2023
Response from Reception on Aug 22, 2023
Thanks Charlie

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
It was in a perfect spot for restaurants, shopping and looking around.
Stayed 2 nights in Jul 2023
Response from Reception on Aug 22, 2023
Hi Jenny, thankyou for your review.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access, staff was helpful and friendly
Stayed 3 nights in Jun 2023
Response from Reception on Aug 22, 2023
Thanks Michael, glad to have you stay here anytime

8/10 Good

Lois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to city area and good friendly staff
Stayed 3 nights in Jun 2023
Response from il palazzo on Jul 1, 2023
Thankyou for your review

4/10 Poor

Allana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is excellent. Very tired premises.
Stayed 3 nights in Jun 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
It is so well located. Safe, key only access to reception area at night. Pool was great temperature clean & quiet. Rare to find a full sized bath & large bathroom, plus washer & dryer. Kitchen was basic but had all essentials. Although a little older, great location.
Stayed 6 nights in Jun 2023

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location right next to the Cairns Night Markets. Because it's an apartment hotel, the front desk isn't staffed 24 hours, but from our experience they were very reachable and attentive by phone even when the desk wasn't staffed. We arrived on a late flight and had no problem getting checked in despite the hour.
Response from Reception on Jun 29, 2023
Thanks Brandon. Really glad you enjoyed your time here

10/10 Excellent

leigh

Stayed 2 nights in Jun 2023
Response from Reception on Jun 29, 2023
Thanks Leigh

2/10 Terrible

Catherine

Stayed 2 nights in Jun 2023

8/10 Good

Jane

Travelled with partner
Liked: Staff & service, property conditions & facilities
Fabulous central location. Had all the facilities we needed. Comfortable and clean. Friendly and obliging staff.
Stayed 6 nights in May 2023
Response from Reception on Jun 29, 2023
Thanks for your great review

10/10 Excellent

Tamika

Travelled with partner
Liked: Cleanliness, staff & service
A really great place to stay! Staff were very friendly and the facilities like the pool were great. Walking distance to lagoon, night markets, reef terminal.. pretty much everywhere! Likely recommend to family and friends :)
Stayed 4 nights in May 2023
Response from Reception on Jun 29, 2023
Thanks Tamika, really glad you enjoyed your stay

6/10 Okay

Barbara

Travelled with family
Little bit run down property, noisy street and full of the smell coming from the small local eateries
Stayed 4 nights in May 2023

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and affordable.
Stayed 3 nights in May 2023
Response from il palazzo on May 28, 2023
Thanks for your review Anthony.Glad you enjoyed your stay.

8/10 Good

Jodi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location, apartment exactly as advertised. Standard apartment showing a little wear and tear but to be expected for its age. Clean and comfortable and exactly as shown on the website. Great value for the location and size of the apartment.
Stayed 6 nights in May 2023
Response from il palazzo on May 24, 2023
Thanks for your report Jodi. Hope to see you back in Cairns some time

8/10 Good

Michael, Dundas Valley

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was clean but smelly
Stayed 2 nights in May 2023
Response from il palazzo on May 24, 2023
Hi Michael, I wish you had told us while you were here so we could fix it for you.

4/10 Poor

Bruce

Disliked: Cleanliness, staff & service, property conditions & facilities
We had ants in the kitchen and the bathroom. We had a problen with trying to turn the air conditioner down. The tv didn't work properly and the hotel staff close at 4 pm each day.
Stayed 4 nights in May 2023
Response from il palazzo on May 24, 2023
Hi Bruce, sorry to hear you had problems.in the room. It would have been great if you had told us so we could fix the problems for you. WE close the reception 5pm Monday to Friday. Weekends we close at midday.

10/10 Excellent

Wing Cheung

Stayed 3 nights in Apr 2023
Response from il palazzo on May 28, 2023
Thankyou for your review. Really great you enjoyed your stay here

8/10 Good

Josine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was absolutely perfect! We did not have the need for a car, because everything we needed was within 10 minutes walking distance. The apartment was very good, clean, lots of space, comfortable bed, adequate kitchen, well stocked. Nice sitting area with comfortable couch. View of the pool area was nice. a/c and tv worked well. Balcony was great. Bathroom was large, but a little old and it took a looooong time for the hot water to come through. You need patience when taking the lift, because it is slow...but worked well. I would happily stay there again!
Stayed 6 nights in Apr 2023
Response from il palazzo on May 24, 2023
thanks for your review Josine

8/10 Good

Carin

Liked: Cleanliness, staff & service, room comfort
Awesome front desk staff. Place was a bit dated. Great location
Stayed 7 nights in Apr 2023
Response from il palazzo on May 24, 2023
Thankyou for your review. Hope to see you up here again

10/10 Excellent

Garth

Stayed 2 nights in Apr 2023
Response from mk on Apr 6, 2023
Thankyou Garth, glad you enjoyed your stay

10/10 Excellent

Melissa

Stayed 3 nights in Feb 2023
Response from il palazzo on Apr 1, 2023
thankyou for your review. Hope you can visit us again

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was very spacious, massive bathroom. It is so close to everything. Staff very friendly and helpful. Nice swimming pool and outdoor relaxation areas.
Stayed 7 nights in Aug 2022

8/10 Good

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Position is the best, easy access to everything to could possibly want. Apartment regularly serviced staff pleasant and helpful. I stayed 10 days and found it added to the magic experience I had in Cairns. Highly recommended. Leo.
Stayed 10 nights in Jun 2022
Response from Reception on Jul 22, 2022
Thank you for taking the time leaving us a review!

8/10 Good

Michael

Stayed 7 nights in Apr 2022
Response from Reception on Apr 27, 2022
Thank you for your review

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Great location, large apartment, value for money.
Stayed 5 nights in Apr 2022
Response from Il Palazzo on Apr 15, 2022
Thank You for the Review Kind Regards Reservations

8/10 Good

Gayle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very handy to everything and the staff were very friendly and accommodating
Stayed 5 nights in Apr 2022
Response from Reception on Apr 13, 2022
Thank you for your review, we hope seeing you again!

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Hotel is perfect for a stay in Cairns. Easy walk to marina, shops. Has a nice pool area. Rooms are a good size with a balcony.
Stayed 5 nights in Apr 2022
Response from Il Palazzo on Apr 10, 2022
Thank You for the review Kind Regards Reservations

10/10 Excellent

paul

Stayed 5 nights in Apr 2022
Response from Il Palazzo on Apr 9, 2022
Thank you for the great review Kind Regards Reservations

10/10 Excellent

Alemar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Reception on Apr 5, 2022
Thank you for your review

10/10 Excellent

ERIC

Stayed 7 nights in Mar 2022
Response from Il Palazzo on Mar 21, 2022
Good Morning Thank you for the review Kind Regards Reservations

10/10 Excellent

Stephen T

Stayed 1 night in Feb 2022
Response from Il Palazzo on Mar 6, 2022
Good Morning Thank You for staying with us and the review. Kind Regards Reservations

10/10 Excellent

Connie

Liked: Cleanliness
Stayed 3 nights in Feb 2022
Response from Il Palazzo on Feb 27, 2022
Good Afternoon Connie Thank you for the review we hope to see you again Kind Regards Reservations