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Reviews of Edge Apartments Cairns

4 out of 5
Edge Apartments Cairns
331 Lake Street, Cairns North, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 76 out of 177 reviews" "
Rating 8 - Good. 62 out of 177 reviews" "
Rating 6 - Okay. 28 out of 177 reviews" "
Rating 4 - Poor. 11 out of 177 reviews" "
Rating 2 - Terrible. 0 out of 177 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Sheikh Moinul

Travelled with family
Disliked: Cleanliness
We had five family members. We reached Cairns at around 9 am and asked for early check in ! While declined to accet early check in , then asked to keep the luggages / waiting room , but refused as there is no such facilities ! This is not good
Stayed 3 nights in Jul 2023

10/10 Excellent

Glen

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Awesome place
Stayed 3 nights in Jul 2023

6/10 Okay

Nicole

Travelled with family and small children
Liked: Amenities
The floor of the apartment was dusty, the patio doors didnt lock, otherwise quite neat
Stayed 2 nights in Dec 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022

6/10 Okay

Wayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Expensive and felt like a jail. Would be fine if more than 2 people and spread your own stuff around.
Stayed 2 nights in Jul 2022

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, amenities
Loved staying here. Staff very helpful and apartments spacious
Stayed 3 nights in May 2022

10/10 Excellent

Graham, BUDERIM

Business traveller
Liked: Cleanliness, amenities
Great place to stay nice size rooms, clean and comfortable
Stayed 4 nights in May 2022

4/10 Poor

Isabelle

Travelled with family
Disliked: Room comfort
Disappointed
Unfortunately my last stay at Edge Apartments was disappointing! We were there with family from NSW to see my son March for Anzac Day . The apartment we got for 4 adults was smelly especially in the second bedroom! Also the outside lighting lit up this room every night which made it hard to get to sleep ! Beds requested wasn’t met ! My husband & I had to sleep in single beds! The furnishing is dated & not modern like I have had before ! Our remote control for the undercover car park never worked & our car had to be parked outside ! I messaged the caretaker but every time I went passed the office it was closed ! I was sent a message by him to say he was in the complex but we were out all day sight seeing ! After the battery was replaced on our last day there the remote still did not work ! Did some washing & the lint compartment was full as & looked like it had never been cleaned! The dryer is noisy & I think the drum is scraping the sides . On a positive note the apartment is a generous size and was equipped with all the basic necessities ! Sorry My feedback is not the best !
Stayed 4 nights in Apr 2022

8/10 Good

Silas

Travelled with family
Liked: Cleanliness, room comfort
Property was huge and great for family
Stayed 4 nights in Dec 2021

8/10 Good

John

Travelled with family
Liked: Cleanliness, room comfort
The property is overall decent and It is situated in a decent location, however the building design lets in down. The fan for the aircon units sits in the indoor covered area which blows hot air when it’s already hot enough in Cairns.
Stayed 2 nights in Dec 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Wouldn't stay again
Terrible interms of the cleanliness. Smelly and disgusting bed sheet
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 7 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was really nice, well-equipped, and comfortable. The absolute deal breaker for us was the lack of Wi Fi coupled with only intermittent mobile phone signal. This resulted in us being several times huddled together outside under umbrellas at night trying to book tours and manage flights and hire car bookings... Would have given excellent rating but for this! Our group had 4 mobiles, 1 laptop, 2 tablets and 2 ereaders - which were mostly useless bricks at this location.
Stayed 4 nights in Jun 2021

8/10 Good

Verified traveller

Lacked a few 1 no wifi 2. Tv no vaity
Stayed 2 nights in Apr 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
We arrived late on the first night and check in was very easy and communication was great from property. The unit was not as pictured in the advert as had no indoor dining room at all. When we were moving around the unit our feet were literally black from the dirty floor to the point of the white bath mats having black footprints on them when we showered. There was no broom or mop in the self contained unit to clean the floor so had to go out and buy our own cleaning materials. The dishwasher did not work and the ceiling fans were very noisy when turned on in bedrooms and the Lounge room ended up only blowing hot air. Our stay was for 7 nights over the Christmas period so we did not try to contact the reception until the first day after the holidays and was not open at all over the next few days even though we tried numerous times, at least 4 each day at different times. Finally on the last day we rang the emergency mobile number to advise of the issues to a not very accommodating response stating that electrical appliances can be unreliable and that is that pretty much. I also made a cup of tea and used the little supplied milk tubs out of the fridge, tea tasted funny, use by date was 03.06.20 considering it was the 29th of December 2020. The reception was not very accomodating with that one either. Was very disappointing considering the amount of cost involved. I am far from a fussy customer and never leave reviews but this was a very disappointing stay for Xmas.
Stayed 7 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Anonymous
Overall stay was alright not the best though, found it really hard to get in touch with reception they don’t answer or return calls.
Stayed 4 nights in Sep 2020

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value if you need three bedrooms
the edge represents good value for the price. We stayed in a penthouse Apartment. The noise mentioned in previous review RE the backpackers is noteicable but they turn it don later on (or did when we were there) Manager was superhelpful. it is close to the airpot but we had more aircraft noise in a different property that was further away.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The property was a great size with plenty of room for a family of five. Loads of storage and even included a garage. The main pool was set in a beautiful tropically garden and separated into a number a small pools allowing for privacy.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
The beds were very hard and when staying at the property for a week, it made for a couple of sleepless night. The location of the property was great.
Stayed 5 nights in Jul 2019

8/10 Good

Mr Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family option. Very secure.
We've stayed at the Edge a number of times over the years. If you can book for a reasonable price its a good family option. The units all different so it's a bit hit and miss on the layout and furniture / fit out as some have been better than others. Parking is secure and there are two elevators. It's right next to a backpackers and although it can be a bit noisy on the northern end of the complex once in your unit with aircon on you don't hear a thing. Overall fairly good but a few things are showing their age. The onsite manager Greg is always friendly and helpful.
Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was lovely and clean but it was furnished in a very meagrely way, not homely no pictures. Apartments 19, 20 , 21 near that end of the complex get lots of noise from a neighbouring bar or backpacker or something. The main office wasn’t occupied often so if you needed to see them you can have a long wait.
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were surprised at the size of the apartment when we saw the outdoor living area. Unfortunately it rained on our holiday but the kids could still be outside and undercover. The staff were very friendly and helpful. We had a great stay here, thanks 🙏
Stayed 6 nights in May 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service
Location was good. No after hours service at all. We were given only one set of keys. Keys got locked in to one of the bedrooms where our child was sleeping and we could not open the door. Tried to call the after hours number at 10 pm- not answered, left a voice message- no response, no acknowledgement even next day which was a week day! No acknowledgement at all for the complete stay. Would never go back to this property again.
Stayed 4 nights in Apr 2019

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
The apartments are clean and spacious for the price. Only 2 keys available, so getting back into the property has a bit of a hassle as these apartments have 3 bedrooms (so in our case 3 couples).
Stayed 1 night in Mar 2019

8/10 Good

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balconies, while being very large are very closed in and quite uncomfortably hot. Our unit was very well decorated and furnished and the full kitchen had everything you need. The plates and cups in the cupboard were dirty but we gave them a clean and we lived. We had a 2 bedroom unit with 2 bathrooms, we requested 2 king beds but were given a room with 2 singles and 1 king. We only had 1 roll of toilet paper between 2 bathrooms and 4 adults. Reception staff were super friendly but hard to get a hold of as reception hours are limited. The apartment was very spacious and well kept, water pressure was fantastic. The pool was hot and soupy, could use another shade sail. Large underground car park was great but only 1 vehicle per room as they didn't have enough remotes for the roller doors. On street parking is available but not ideal as the surrounding neighborhood is a bit shady. Quite a long walk to central shopping center and esplanade/nightlife, would recommend having a vehicle to stay here. All in all, 7/10
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean, tidy and had all the amenities from home. It was quiet and but perfectly located central to everything in Cairns. The apartment was spacious and perfect for our family holiday.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was clean and neat. The gardens and corridors are immaculately maintained.
Stayed 6 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment very roomy ,modern and clean it bigger than i expected highly recommended.
Stayed 2 nights in Jan 2019

8/10 Good

SUNNY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious unit, clean calm and quiet. Had good facilities.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the space and air condition for each room! Very clean! Nothing to fault!
Stayed 4 nights in Nov 2018

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Amenities
Disappointed about the cockroaches in the apartment. Also, disappointed about the bedding arrangements in the apartment - Requested 3 King Size ensemble beds but had 2 DB and 2 single beds which were very uncomfortable
Stayed 4 nights in Nov 2018

8/10 Good

Arpita

Good location but rooms are average. No regular services at room. Very good price.
Stayed 3 nights in Nov 2018

10/10 Excellent

Russell, Brisbane

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay - the property was very clean and comfortable, the pool was great on a hot day
Stayed 5 nights in Nov 2018

10/10 Excellent

J., Gold coast

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was fantastic, very spacious for our family of 7. Greg was fantastic. Everything about Edge apartments was awesome. Highly recommend. Thanx Greg.
Stayed 6 nights in Nov 2018

10/10 Excellent

Kylie, Townsville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have 3 kids and this was a very spacious apartment. Close walk to playgrounds at The Esplande. Close to city and attractions.
Stayed 2 nights in Nov 2018

10/10 Excellent

Lee-Ann, Townsville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, well equipped apartments. Lovely staff. Highly recommend the Edge Apartments.
Stayed 2 nights in Nov 2018

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment very spacious n clean. We were in 3 bed penthouse apartment with seaview room 406. Lovely stay and Greg the manger was wonderful great service.
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed with quality of the apartment. Excellent views, impressive apartment, quality furniture and amenities. Clean and enjoyable. Only issue is the complex is situated under the flight path for the airport which can be a nuisance at times. Thoroughly recommend the property.
Stayed 10 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Specious, clean, very friendly staff and great location; the only downside was no wifi in the apartment
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation. Very comfortable , clean and quiet. I would book this accommodation again.
Stayed 4 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not exactly as it is advertised
False advertising on free wifi. Wifi is only accessible from ground floor near office. Room was very poorly kept, unclean, mouldy. Shower in ensuite sprayed water through the whole bathroom because connections needed fixing. Therefore that shower wasn’t usable.
Stayed 4 nights in Sep 2018
Response from Greg, Edge Apartments Cairns on Sep 19, 2018
Dear guest, thankyou for your feedback. We are always happy to assist if there is something you need assistance with during your stay. Your feedback is valued and we will use it for future improvement.

6/10 Okay

christine, batemans bay

Liked: Staff & service, room comfort
Spacious
Overall nice looking apartment building. Property Manager was very welcoming, waited for us to arrive after hours. Property furnishings were dated, kitchen utensils dirty and broken. Hot water system not adequate for 5 adults
Stayed 8 nights in Aug 2018
Response from Greg, Edge Apartments Cairns on Sep 12, 2018
Thanks for taking the time to provide feed back Christine. We will use your feedback to improve your next stay.

4/10 Poor

Ben, North Queensland

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not great
Greg at reception was the only good thing about my stay. He was very friendly and professional. The room itself was large and nice but the is no wifi in the rooms. The bed is why I will not be back, I travel a lot for work spending at least 6 nights a month away. I could feel the springs from the mattress and it was extremely uncomfortable. I also expect wifi available in room.
Stayed 2 nights in Jul 2018
Response from Greg, Edge Apartments Cairns on Sep 12, 2018
Thanks for your feedback Ben. We are happy to use your feedback for future improvement.

10/10 Excellent

Ben, Townsville

Liked: Cleanliness, staff & service, property conditions & facilities
New and neat, close to the water
Stayed 3 nights in May 2018

8/10 Good

KERRI-ANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was good
Stayed 7 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated, easy access to Hwy. overall clean and great facilities/amenities.
Stayed 4 nights in Apr 2018
Response from Thomas on May 1, 2018
Thank you for your kind comments, much appreciated. Kind Regards Thomas

10/10 Excellent

Mr Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top spot for families.
Arrived after reception hours however this was not a problem as Greg put our keys in the safe and even gave us an upgrade. Huge apartment, all facilities including kitchen, washer and dryer, lounge area etc. parking is very safe and secure. Car parks are a good size. 2 X lovely pools. Located a short drive from town or 20 - 30 walk along the esplanade.
Stayed 3 nights in Dec 2017