Caiazzo Vacation Packages

The room was very clean, Breakfast was not great! There was very little choice, this was the 3rd hotel that I had stayed in during my trip and the worst Breakfast..you had to ask the member if staff for more coffee and it felt like you were imposing on them. The hotel itself is lovely but the area is very rough. Every cafe I went into advised me to put my bag in front of me and look out for pick pockets.

This family owned hotel for almost 200 years is one of the best hotels we have ever stayed at. The location high above the docks, the incredible historic yet modernized facilities, the staff, the food, everything is thoughtful and beyond any expectations. If in Sorrento this is the only hotel to consider

The location of the Excelsior is superb, overlooking the Bay of Naples. If you have the port side rooms you wake up to Vesuvius across the Bay and can watch its many moods throughout the day. On the roof top terrace you can watch the lights turn on in the city and see Vesuvius become a presence that is hard to ignore. The bed was the most comfortable bed I have ever slept in, and we needed it after 12 days of negotiating the cobblestone streets of the Amalfi Coast, averaging 6 miles a day, and we're senior citizens! This hotel holds a special place in my heart. The breakfast alone is worth staying here! The staff was super nice. The hotel is a piece of old Italian luxury and has to be experienced.

The check-in process was completely lacking. I stood outside for over an hour emailing calling and trying to get lit in the door. It says the front office is open, but you have to know how to get in the door. Apparently you have to use the keypad and click on one of the options that was available. But nowhere was that in the directions and the phone number to call the reception area was not taking phone calls and no one ever responded to my emails so I spent almost 2 hours standing outside until other people came along and let me in. Absolutely ridiculous!

Breakfast was great