View from property

Reviews of Tesoro Los Cabos

3.5 out of 5
Tesoro Los Cabos
Blvd. Marina s/n Lote 9 y 10, Col. Centro, Cabo San Lucas, BCS

Reviews

8.4

Very good

Rating 10 - Excellent. 623 out of 1247 reviews" "
Rating 8 - Good. 372 out of 1247 reviews" "
Rating 6 - Okay. 127 out of 1247 reviews" "
Rating 4 - Poor. 66 out of 1247 reviews" "
Rating 2 - Terrible. 59 out of 1247 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Edmond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this olace.
Stayed 4 nights in May 2024
Response from Room Division Manager on May 22, 2024
Dear Edmond thank you so much for your wonderful review! We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistently the best bang for your buck in DT Cabo
Stayed 2 nights in May 2024
Response from Room Division Manager on May 21, 2024
Dear Douglas we appreciate your feedback. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

10/10 Excellent

karina, denver

Liked: Cleanliness, staff & service, property conditions & facilities
Una estadia muy agradable gracias a todo el personal
Stayed 3 nights in May 2024
Response from Gerente División Cuartos. on May 20, 2024
Estimada Karina muchas gracias por su visita y por compartirnos su experiencia en Tesoro Los Cabos. Esperamos tener el honor de su visita en un futuro próximo, estaremos encantados de atenderle nuevamente. Cordialmente; Javier Flores Lucas, Gerente División Cuartos.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Marina is right there beautiful view. Staff is great.
Stayed 4 nights in May 2024
Response from Room Division Manager on May 17, 2024
Dear Todd thank you so much for your fantastic review and for your stay with us. We're so glad to hear that you had an amazing experience. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

2/10 Terrible

Isaias

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The all inclusive food was not great. The posted hours and for the two restaurants were not followed. The service with a few exceptions was horrible . You had to approach the wait staff if you wanted something , they would not come to you. They wouldn’t give you the time of day unless you tipped them. They only had light beer. They didn’t even had regular time margaritas. The pool was freezing . Would not stay there again. It was a waste of money and I was very disappointed. I tried to complain to management but they were not very interested
Stayed 3 nights in May 2024
Response from Room Division Manager on May 17, 2024
Dear Isaias we greatly appreciate you for taking the time to share your experience. Our commitment is provide you an exceptional customer satisfaction and we apologize if this was not the case. We have shared your feedback with the rest of the team to handled things differently next time if you give us an opportunity. We remain at your service. Warm Regards. Javier Flores Lucas, Room Division Manager.

8/10 Good

Mikela

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
love the location and access to shops! The pool is great too!
Stayed 8 nights in May 2024
Response from Room Division Manager on May 13, 2024
Dear Mikela thank you so much for your fantastic review. We're delighted to hear that you enjoyed our prime location and our pool. We hope to welcome you back soon. Sincerely Javier Flores Lucas.

8/10 Good

Harley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast. Had late checkout (to 6:00 PM) for $50.
Stayed 1 night in Apr 2024
Response from Manager on Duty on May 9, 2024
Dear Harley Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

10/10 Excellent

Glen Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved the fact that we could do a breakfast only package and then enjoy the restaurants in the marina. Santiago from the restaurant by the pool is the best employee you could ask for. An amazing guy
Stayed 5 nights in Apr 2024
Response from Manager on duty on May 9, 2024
Dear Glen Thank you for sharing a review of your recent experience. Our team here at Tesoro Los Cabos is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you . We will share your comments with Santiago and the rest of the team. We hope you’ll visit us again soon. Regards Edgar Ramirez

8/10 Good

Laura, Leander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at Tesoro because we have gotten to know the staff and they are always at our beck and call. Thanks to the Tesoro staff and management.
Stayed 3 nights in May 2024
Response from Manager on duty on May 7, 2024
Dear Laura Thank you for sharing a review of your recent experience. Our team here at Tesoro Los Cabos is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Regards Edgar Ramirez

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located w/very kind & attentive Staff!
Stayed 7 nights in Jan 2024
Response from Manager on Duty on May 7, 2024
Dear Emily Thank you for sharing a review of your recent experience. Our team here at Tesoro Los Cabos is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Regards Edgar Ramirez

10/10 Excellent

Latifa

Stayed 4 nights in Apr 2024
Response from Room Division Manager on May 22, 2024
Dear Latifa thank you so much for choosing Tesoro Los Cabos. We appreciate your score and look forward to welcoming you back for a longer stay soon. Sincerely Javier Flores Lucas.

10/10 Excellent

Nicholas

Stayed 3 nights in Apr 2024
Response from Room Division Manager on May 21, 2024
Dear Nicholas thank you so much for choosing Tesoro Los Cabos. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, everything from beach, marina, shopping and restaurants are all walkable. Enjoyed the pool, it was not crowded and view was great. Thought food and drink prices at the pool were high compared to size and quality. Staff is amazing.
Stayed 9 nights in Apr 2024
Response from Manager on duty on May 7, 2024
dear Karen Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Apr 2024
Response from Manager on duty on Apr 30, 2024
Dear Miguel Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

6/10 Okay

Allen

Travelled with partner
Liked: Cleanliness, staff & service
All inclusive is only from 10am - 10pm and no other options but 2 restaurants we were here for 5 days and was done with both locations. Also when we went to lunch either place was open until 12:15-1230 afternoon. So if you’re hungry you have to wait. Let me say this the food was amazing and not bland at all. We normally stay at a resort on beach instead of marina and so glad we did and was worth it. Just didn’t like no drinks before 10am or after 10 pm. Or waiting to get lunch etc. We had our room cleaned and they never refilled our fridge with drinks since we were allowed to drink 2 sodas, 2 waters, 2 beers not sure what happened there. Reyna and jessica was awesome server out at lighthouse restaurant.
Stayed 5 nights in Apr 2024
Response from Room Division Manager on Apr 25, 2024
Dear Allen we greatly appreciate you for taking the time to share your experience. Our commitment is provide you an exceptional customer satisfaction and we apologize if this was not the case. We have shared your feedback with the rest of the team to handled things differently next time if you give us an opportunity. We remain at your service. Warm Regards. Javier Flores Lucas.

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Apr 2024
Response from Room Division Manager on Apr 24, 2024
Dear Christopher thank you so much for choosing Tesoro Los Cabos and for sharing your review. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

8/10 Good

Geoffrey, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a great location right in central Cabo San Lucas near restaurants, shops, and the mall. The staff are very friendly and do a great job. The clientele is working / middle class and I heard some dumb MAGA talk. I have just a few (minor) complaints. The air conditioning temperature was fixed at 76 degrees and the overhead fan stopped working on the last day. Also, I had all-inclusive and the drinks were quite weak IMO.
Stayed 3 nights in Apr 2024
Response from Room Division Manager on Apr 24, 2024
Dear Geoffrey thank you so much for your preference. We are very grateful to you for your wide recognition to our facilities, amenities and services; all these were thought to create a unique and memorable vacation's experiences for our guests. We will be sharing your complete review with our management and staff to ensure that we learn and grow from your remarks. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

8/10 Good

Geoffrey, San Francisco

Liked: Amenities, property conditions & facilities
This hotel has a great location right in central Cabo San Lucas near restaurants, shops, and the mall. The staff are very friendly and do a great job. The clientele is working / middle class and I heard some dumb MAGA talk. I have just a few (minor) complaints. The air conditioning temperature was fixed at 76 degrees and the overhead fan stopped working on the last day. Also, I had all-inclusive and the drinks were quite weak IMO.
Stayed 4 nights in Apr 2024
Response from Room Division Manager on Apr 24, 2024
Dear Geoffrey thank you so much for your preference. We are very grateful to you for your wide recognition to our facilities, amenities and services; all these were thought to create a unique and memorable vacation's experiences for our guests. We will be sharing your complete review with our management and staff to ensure that we learn and grow from your remarks. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tesoro Los Cabos treated my wife and me well! Breakfast buffet was great; however, lunch and dinner menu limited but good also. Will stay there again!
Stayed 4 nights in Apr 2024
Response from Room Division Manager on Apr 24, 2024
Dear Jason thank you so much for your stay and for sharing us your recent experience at Tesoro Los Cabos. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

10/10 Excellent

Drew

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best in Cabo if you’re looking for excursions and to have an action-filled trip. The dessert menu was lacking a little bit but that is my only complaint if you can even consider that a complaint.
Stayed 7 nights in Apr 2024
Response from Manager on duty on Apr 24, 2024
Dear Drew Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s the perfect resort for me! They keep everything clean and all the employees in any capacity are kind and courteous. The location on the Marina is perfect and I will continue to come back year after year!
Stayed 3 nights in Apr 2024
Response from Manager on Duty on Apr 29, 2024
Dear Debra Thank you for sharing a review of your recent experience. Our team here at Tesoro Los Cabos is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Regards Edgar Ramirez

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the rooms are dated and could use an upgrade.
Stayed 28 nights in Mar 2024
Response from Manager on duty on Apr 24, 2024
Dear Ronald We appreciate very much your comments regarding your stay at Tesoro Los Cabos. We will make sure to share your feedback with our team, please allow us to express our apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to serve you better in the future, Warm Regards, Edgar Ramirez

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet with a great view from the terrace.
Stayed 3 nights in Apr 2024
Response from Room Division Manager on Apr 24, 2024
Dear Benjamin thank you so much for your kind review and for visiting us recently! We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 3 nights in Apr 2024
Response from Manager on duty on Apr 24, 2024
Dear Ronald Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

10/10 Excellent

Laura Jane, Leander

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here and have gotten to know the staff. Great people, and comfortable rooms.
Stayed 2 nights in Apr 2024
Response from Room Division Manager on Apr 20, 2024
Dear Laura Jane thank you so much for your stay and loyalty. All of us at Tesoro Los Cabos truly look forward to welcoming you back in the near future. Sincerely Javier Flores Lucas.

10/10 Excellent

Skip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the stay, room, booked tours & staff. I'll Definitely be back!!
Stayed 4 nights in Mar 2024
Response from Room Division Manager on Apr 20, 2024
Dear Skip thank you so much for your stay and for sharing us your great experience. We will be more than glad to see you in your next visit to Tesoro Los Cabos. Cordially Javier Flores Lucas.

10/10 Excellent

Ryan, grover beach

Stayed 1 night in Apr 2024
Response from Manager on duty on May 9, 2024
Dear RyanThank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

6/10 Okay

Jim

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Room Division Manager on Apr 19, 2024
Dear Jim thank you so much for choosing Tesoro Los Cabos. We hope to have the opportunity to host you again in the near future. Sincerely Javier Flores Lucas.

8/10 Good

Daniel

Travelled with group
Liked: Staff & service, property conditions & facilities
Everything
Stayed 7 nights in Apr 2024
Response from Room Division Manager on Apr 17, 2024
Dear Daniel thank you so much for choosing Tesoro Los Cabos. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

10/10 Excellent

Jaqueline

Stayed 5 nights in Apr 2024
Response from Manager on duty on May 7, 2024
Dear Jaqueline Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

10/10 Excellent

Edgar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife & I stayed for 3 nights. All the staff are very friendly and helpful. Any questions we had they guided us very well. Also, very clean. Definitely will come back to hotel.
Stayed 3 nights in Apr 2024
Response from Room Division Manager on Apr 14, 2024
Dear Edgar thank you so much for your stay and for sharing your great experience. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

10/10 Excellent

Neal

Stayed 5 nights in Apr 2024
Response from Manager on duty on May 7, 2024
Dear Neal Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez. .

8/10 Good

Anne Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the property is dated, the location on the x marina made it worthwhile
Stayed 14 nights in Mar 2024
Response from Room Division Manager on Apr 12, 2024
Dear Anne Marie thank you so much for you kind review and for visiting us recently! We will be sharing your complete review with our management to ensure that we learn and grow from your remarks. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in the middle of so much. Walking distance too so much.
Stayed 4 nights in Apr 2024
Response from Room Division Manager on Apr 12, 2024
Dear John we're so glad to hear you loved staying with us and appreciate our great location. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

8/10 Good

Navjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Room Division Manager on Apr 10, 2024
Dear Navjeet thank you so much for sharing your review. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

10/10 Excellent

Jane

Stayed 1 night in Apr 2024
Response from Manager on Duty on Apr 29, 2024
Dear Jane Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool place…..!
Stayed 3 nights in Mar 2024
Response from Room Division Manager on Apr 10, 2024
Dear Miguel thank you so much for choosing Tesoro Los Cabos. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

8/10 Good

Leair

Travelled with partner
House keeping stole my brand new socks The azul restaurant was closed entire stay
Stayed 4 nights in Apr 2024
Response from Room Division Manager on Apr 10, 2024
Dear Leair we greatly appreciate you for taking the time to share your experience. Our commitment is provide you an exceptional customer satisfaction and we apologize if this was not the case. We have shared your feedback with the rest of the team to handled things differently next time if you give us an opportunity. We remain at your service. Warm Regards. Javier Flores Lucas, Room Division Manager.

10/10 Excellent

Clarissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel close to everything , and people very helpful ! and the front desk to very helpful
Stayed 4 nights in Mar 2024
Response from Room Division Manager on Apr 7, 2024
Dear Clarissa thank you so much for your kind review. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

4/10 Poor

GREG

Disliked: Property conditions & facilities
way to noisy
Stayed 1 night in Mar 2024
Response from Room Division Manager on Apr 7, 2024
Dear Greg we greatly appreciate you for taking the time to share your experience. Our commitment is provide you an exceptional customer satisfaction and we apologize if this was not the case. We have shared your feedback with the rest of the team to handled things differently next time if you give us an opportunity. We remain at your service. Warm Regards. Javier Flores Lucas, Room Division Manager.

10/10 Excellent

douglas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so nice, always smiling and saying Ola! Clean and well managed, great place to stay if you’re taking fishing tours. There’s an amazing spearfishing and dive shop called Spearfishing Baja in the hotel that has the most incredible tours. Must do bucket list tour!
Stayed 3 nights in Mar 2024
Response from Manager on duty on Apr 4, 2024
Dear Douglas Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.

8/10 Good

kelly, Lago Vista

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When we initially checked in, we did not get recognize as VIP status. After the survey sharing our experience, we did receive our room upgrade the following day. GREAT! However, at the front desk, getting the keys to the new room, we were told we only got the upgrade because we COMPLAINED! I did not get the young man's name but he was very rude about it and annoyed about the review and the upgrade. He was the staff that initially checked us in upon arriving! The other staff, OUTSTANDING!
Stayed 4 nights in Mar 2024
Response from Room Division Manager on Apr 1, 2024
Dear Kelly thank you so much for your review and for sharing us your experience. Our commitment is provide you an exceptional customer satisfaction and we apologize if this was not the case. We will be sharing your complete review with our management and staff to ensure that we learn and grow from your remarks. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas.

2/10 Terrible

Craig

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE You have been warned, i possibly will never book with Expedia again for having this hotel with roach(es) be recommended. Yes you heard right not 1 roach not 2 but MULTIPLE roaches were in my room. Not to mention arriving in my room there was a dead lizard right next to the mirror that has been there for some time so clearly they do not clean these rooms well either if you missed a big dead lizard. The property is far below standards for anyone that travel & while it might be budget friendly you’ll regret your entire stay. Breakfast buffet is decent nothing spectacular & you get a good view of the marina but other than that please save your money. Supervisors are rude too especially Arturo i believe his name was…my first solo trip & boy do i regret it !!!!!!!!!!!!!!!
Stayed 5 nights in Mar 2024
Response from Room Division Manager on Mar 30, 2024
Dear Craig we greatly appreciate you for taking the time to share your experience. Our commitment is provide you an exceptional customer satisfaction and we apologize if this was not the case. We have shared your feedback with the rest of the team to handled things differently next time if you give us an opportunity. We remain at your service. Warm Regards. Javier Flores Lucas.

8/10 Good

Jane

Stayed 10 nights in Mar 2024
Response from Room Division Manager on Apr 19, 2024
Dear Jane thank you so much for your preference and for sharing us your review. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

10/10 Excellent

Kevin Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at Tesoro almost every time we come to Cabo. We love the location, close to everything and the people are so nice and accommodating. We have been coming to Cabo for 15 years
Stayed 4 nights in Mar 2024
Response from Room Division Manager on Mar 29, 2024
Dear Kevin Michael thank you so much for your preference and loyalty. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

4/10 Poor

Carolann Marie

Disliked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Room Division Manager on Apr 17, 2024
Dear Carolann Marie we greatly appreciate you for taking the time to share your experience. Our commitment is provide you an exceptional customer satisfaction and we apologize if this was not the case. We have shared your feedback with the rest of the team to handled things differently next time if you give us an opportunity. We remain at your service. Warm Regards. Javier Flores Lucas, Room Division Manager.

4/10 Poor

Christopher

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
There was a group of college kids partying well into the evening, in the halls of the hotel. No one from the Hotel enforced any sort of curfew or quite time. So for 3 days we weren't able to get to sleep until 2-3am.
Stayed 6 nights in Mar 2024
Response from Room Division Manager on Mar 29, 2024
Dear Christopher we greatly appreciate you for taking the time to share your experience. Our commitment is provide you an exceptional customer satisfaction and we apologize if this was not the case. We have shared your feedback with the rest of the team to handled things differently next time if you give us an opportunity. We remain at your service. Warm Regards. Javier Flores Lucas, Room Division Manager.

6/10 Okay

Clarence Wayne, Columbia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location.
Stayed 9 nights in Mar 2024
Response from Room Division Manager on Apr 10, 2024
Dear Clarence thank you so much for sharing us your review. We hope to have the pleasure of seeing you again in your next visit as we will be more than happy to serve you. Sincerely Javier Flores Lucas, Room Division Manager.

2/10 Terrible

Albert

Stayed 4 nights in Mar 2024
Response from Room Division Manager on Apr 7, 2024
Dear Albert we greatly appreciate you for taking the time to share your experience. Our commitment is provide you an exceptional customer satisfaction and we apologize if this was not the case. We have shared your feedback with the rest of the team to handled things differently next time if you give us an opportunity. We remain at your service. Warm Regards. Javier Flores Lucas, Room Division Manager.

10/10 Excellent

Steven, Guelph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was excellent
Stayed 2 nights in Mar 2024
Response from Manager on duty on Mar 20, 2024
Dear Steven Thank you for taking a moment to share your experience at Tesoro Los Cabos Resort. We are so pleased to hear you found our place to your liking. We look forward to welcoming you back again soon Sincerely Edgar Ramirez.