Ratings based on 508 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller fromR

Nice hotel but small issue

Posted 23-Apr-2016
Great hotel with vey nice rooms. However when we went to check out, I was told I owed $128 for the room. After informing the person checking us out that I had already paid through Expedia months before, she apologized and said we owed nothing and to have a great day. Two days later I checked my bank statement to find that I had been charged $128 for the room anyway. I called immediately and after explaining I thought I had been double charged, I was told that I definitely had not been and was forwarded to auditing "to see what they could do." I got an answering machine, so I left my name and number and asked to be called back ASAP. I waited 4 days and received no reply, so I called again and this time asked if I could speak with someone directly about refunds. I was connected with a nice woman that looked up my reservation and told me that I had in fact been double charged and that she would refund me right away. Overall the hotel was very nice but I was a little offended by being told right away I was wrong and never getting a call back to discuss what had happened. I would stay here again, but I would definitely pay close attention to the charges.
5out of 5
by A verified traveller

Posted 13-Apr-2016
Pros: Easy access from freeway, cleanliness & good eateries. Spa a plus.
Cons: n/a
Location: We stayed to attend the ANA Inspirational. Did not visit other things, since the hotel offered plenty to do.
Check-in was easy and efficient. Staff friendly and helpful.
5out of 5
by Mathilde fromQueens

Next time!!!

Posted 11-Apr-2016 on Hotels
Too short
5out of 5
by A verified traveller fromPhoenix, AZ

Nice place to stop for the night.

Posted 6-Apr-2016
Great room, people, and service. Bring a good 25 foot extension cord if you want to charge your phone by the bed. FANTASTIC Wireless Internet 13Gb up and down! Gaming machines tight. Table games average. What's up with the Roulette tables?
5out of 5
by A verified traveller

This traveller left a rating score only Posted 30-Mar-2016 on Hotels
2out of 5
by Eyal

Room not ready by 5pm.

Posted 28-Mar-2016 on Hotels
Room wasn't ready by 5pm. even though they promised room by 4pm. Management didn't really do anything about it besides saying they are sorry and some lame excuse about hotel being full.
5out of 5
by James fromPalm Desert

Get get away location

Posted 27-Mar-2016 on Hotels
Loved our room, but never again next door to the elevators....
4out of 5
by A verified traveller

Posted 25-Mar-2016
We liked the hotel. The beds were not very comfortable. Everything else was great and we enjoyed our stay.
5out of 5
by Allona fromLos Angeles

Stay & Play

Posted 24-Mar-2016 on Hotels
Came for a concert and decided to stay the night. Beautiful Room and amazing customer service from check in to check out!! A++++++
5out of 5
by Gregg fromCastaic, CA


Posted 23-Mar-2016 on Hotels
First time there. Room on the 17th floor was very clean, nice size, GREAT oversized shower. Went for a country concert, played slots, VERY VEGAS STYLE tight slots, Dropped $200 pretty quickly. LOL... Had a great time though!