Ratings based on 588 Verified Reviews

4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

An old hotel.

Posted 16-Apr-2018
The rooms are not bad. The main advantage of the hotel is that it is in walking distance from one of the best outlets on the west coast.
4 out of 5
Recommended
for Everyone
by A verified traveller

Large hotel/casino

Posted 7-Apr-2018
Very large hotel complex with casino. Several restaurant options. Don’t understand the bathroom /shower set/up. Beautiful pool/lazy river. Pleasant staff.
5 out of 5
Recommended
for Everyone
by A verified traveller from Fallbrook

Great get-away...great location

Posted 2-Apr-2018
Started out with check-in, all went well except I was hoping for 2 Queen beds even though online I could only get a king... didn’t seem like hotel was booked but the desk clerk wouldn’t give it to me. The room was in a good location so it was ok and I was mainly there for the pool which was great. Staff by the pool great. Food was great and mall down the road was fantastic. A great place all and all. I would go back.
4 out of 5
Recommended
for Everyone
by A verified traveller

Enjoyed our Stay

Posted 31-Mar-2018
Pros: Lazy river pool, cheap slot machines, Serranos restaurant, friendly staff, location, nice room
Cons: Keep pool area open later, place chairs around the lazy river, not just lounge chairs, provide night time entertainment, like a live band or dj
I brought my 20 year old daughter here for a couple of days during her spring break. We only live about an hour away. She was happy that she could try a slot machine for the first time. We were both happy that the machines were cheap and you could insert cash and pull a handle to play. The casino was smoky. She really enjoyed the lazy pool but we were sad that it closed at 7:00. The hotel wasn't too busy during our stay, but it was still a little difficult to find 2 available lounge chairs around the lazy river pool. We ate at the Serranos restaurant both nights of our stay because we enjoyed the food, the combo meals in particular. Our room on the 18th floor was comfortable and had a nice view of the mountains. On our second night, our room key would not work. I am glad there was a phone by the elevator so we could call for assistance and didn't have to go all the way down to the front desk to get assistance. All of the staff we dealt with were very friendly. Our plans were to go to the Joshua Tree National Park and Palm Springs. The hotel is about 30-40 minutes from each of these locations which was good for us.
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Nice hotel!

Posted 30-Mar-2018
Pros: Clean & comfy rooms! Has great places to eat as well! Some open 24 hours!
Cons: Some live music in casino during week nights.
Location: Didn't leave casino or hotel.
Anniversary trip. Great room with rose petals...nice touch! Clean, comfy, and great pool available! Would definitely stay here again!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel. Casino high stakes

Posted 20-Mar-2018
The staff was great - helpful and friendly. The room was nice. The happy hour at Cielo was a don’t miss . The casino tables were a minimum of $15 even early morning.
Comment from Hotel Management
22-Mar-2018 by The Morongo Reservations Team, Hotel Management
Thank you so much for your feedback. We are glad that you enjoyed your stay with us. We hope to have you with us again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveller

great

Posted 20-Mar-2018
Pros: everything
Cons: nothing
Location: great
great experience I will go again great location right off the freeway I 10 easy return to the freeway
Comment from Hotel Management
22-Mar-2018 by The Morongo Reservations Team, Hotel Management
Thank you so much for your feedback. We are glad that you enjoyed your stay with us. We hope to have you with us again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice room close to outlet shops and Palm Springs

Posted 16-Mar-2018
Clean room conveniently located to shops and Palm Springs. Large, nice bathroom. Friendly staff. Valet parking included.
Comment from Hotel Management
22-Mar-2018 by The Morongo Reservations Team, Hotel Management
Thank you so much for your feedback. We are glad that you enjoyed your stay with us. We hope to have you with us again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice but ti smoky

Posted 11-Mar-2018
Staff great food was good Dmoke darn near killed me !!!
Comment from Hotel Management
12-Mar-2018 by The Morongo Reservations Team, Hotel Management
Thank you so much for your feedback. We are glad our staff was able to assist and that you enjoyed dining with us. We look forward to having you visit us again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful experience

Posted 10-Mar-2018
Had a wonderful experience at this hotel. Room was exceptionally clean and had a great view. My favorite part of the stay was the bathroom. It was spa-like and included some terrific products from the on-site spa. I can't say enough good things about this hotel and the room.
Comment from Hotel Management
12-Mar-2018 by The Morongo Reservations Team, Hotel Management
Thank you so much for your feedback. We look forward to having you visit us again in the near future.