Ratings based on 499 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller fromR

Nice hotel but small issue

Posted 23-Apr-2016
Great hotel with vey nice rooms. However when we went to check out, I was told I owed $128 for the room. After informing the person checking us out that I had already paid through Expedia months before, she apologized and said we owed nothing and to have a great day. Two days later I checked my bank statement to find that I had been charged $128 for the room anyway. I called immediately and after explaining I thought I had been double charged, I was told that I definitely had not been and was forwarded to auditing "to see what they could do." I got an answering machine, so I left my name and number and asked to be called back ASAP. I waited 4 days and received no reply, so I called again and this time asked if I could speak with someone directly about refunds. I was connected with a nice woman that looked up my reservation and told me that I had in fact been double charged and that she would refund me right away. Overall the hotel was very nice but I was a little offended by being told right away I was wrong and never getting a call back to discuss what had happened. I would stay here again, but I would definitely pay close attention to the charges.
5out of 5
by A verified traveller

Posted 13-Apr-2016
Pros: Easy access from freeway, cleanliness & good eateries. Spa a plus.
Cons: n/a
Location: We stayed to attend the ANA Inspirational. Did not visit other things, since the hotel offered plenty to do.
Check-in was easy and efficient. Staff friendly and helpful.
5out of 5
by A verified traveller fromPhoenix, AZ

Nice place to stop for the night.

Posted 6-Apr-2016
Great room, people, and service. Bring a good 25 foot extension cord if you want to charge your phone by the bed. FANTASTIC Wireless Internet 13Gb up and down! Gaming machines tight. Table games average. What's up with the Roulette tables?
4out of 5
by A verified traveller

Posted 25-Mar-2016
We liked the hotel. The beds were not very comfortable. Everything else was great and we enjoyed our stay.
3out of 5
by A verified traveller fromWa

Different rules for any casino we ever been to

Posted 18-Mar-2016
Pros: Rooms were very nice. Housekeeping was very good.
Cons: Hotel should tell the final rate you are paying. Should not hide fees and be transparent.
Location: Just came for the casino experience.
Valet said we could not bring alcohol into casino. Said the would go through our things and take any. They went through our things. We are in our 60's and do not care for the way we were treated.
4out of 5
by A verified traveller

Posted 16-Mar-2016
great view from room , very good restaurant on the 27 th floor
5out of 5
by A verified traveller fromBakersfield

Perfect Overnight Travel Stop

Posted 15-Mar-2016
Pros: Staff friendliness, clean rooms
Location: There is a nice outlet mall right next door!
We love to stop at Morongo as the halfway point on our travels. This was our second stay and honestly the first thing that comes to mind is how nice the staff are. From pulling up, to checking in, and to anyone else you meet. We love how there is a guard by the elevators going up to the rooms. The rooms are spacious and clean. The bathrooms, particularly the showers, are awesome! The restaurant has delicious food and it makes it easy to enjoy breakfast before we resume traveling. We like to gamble occasionally so another reason this is a fun stop for us!
5out of 5
by A verified traveller

Lovely Rooms

Posted 29-Feb-2016
My sister and I booked this trip to take our 86 year old mama gambling, she had a blast in the very clean casino. The rooms were very nice and the bathrooms too! We were very impressed! Hotel staff very friendly.
5out of 5
by A verified traveller fromcorona ca

Nice clean room

Posted 24-Feb-2016
Wish the price wasn't so high otherwise I'd stay more often. Hotel was very nice! Would like to see more discounts.
2out of 5
by A verified traveller

Posted 22-Feb-2016
Pros: Only the Casino when I usually come to every so often maybe never again.
Cons: Respectful to people, we have feelings!
Was unable to stay due to after confirming my reservation 2-days prior, was told that everything was ok including the credit card I was using. When I arrived they told me that I could not use my credit card because it is a pre-paid card, this would of been ok it I was told that when speaking to the representative at Morongo. I drove all the way from Los Angeles with my family. Not very happy with the hotel reservation representative as well as the Manager when she said not only even a sorry for the information you received but she said well that representative will have to be re-trained. That alone was disrespectful.