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Reviews of Home2 Suites by Hilton Pittsburgh Cranberry

3 out of 5
Home2 Suites by Hilton Pittsburgh Cranberry
1401 Cranberry Woods Drive, Cranberry Township, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 702 out of 1001 reviews" "
Rating 8 - Good. 206 out of 1001 reviews" "
Rating 6 - Okay. 54 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Cassandra

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Sam J. Michaels on Mar 27, 2024
Dear Cassandra,Thank you for staying with us. We hope you felt at home!Warm Regards,Sam J. MIchaelsFront Office Manager

10/10 Excellent

Denise

Travelled with family, Travelled with family and small children
Liked: Amenities
We only stayed for one night but the beds were comfortable and the room was big.
Stayed 1 night in Mar 2024
Response from Sam J. Michaels on Mar 27, 2024
Dear Denise,Thank you for choosing Home2 Suites Pittsburgh Cranberry! We look forward to seeing you back home again soon!Warm Regards,Sam J. MichaelsFront Office Manager

10/10 Excellent

Leanne

Travelled with family and small children
It was family friendly. They did an Easter egg hunt and it felt very homey!
Stayed 1 night in Mar 2024
Response from Sam J. Michaels on Mar 27, 2024
Dear Leanne,Thank you for staying with us! We can't wait wait to welcome you back home again soon!Warm Regards,Sam J. MichaelsFront Office Manager

10/10 Excellent

Melissa

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and quiet. Eli was super helpful at the front desk. Breakfast options were fresh and plentiful. There are lots of dining options within walking distance of this hotel. Bed was comfortable.
Stayed 1 night in Mar 2024
Response from Sam J. Michaels on Mar 21, 2024
Dear Melissa,Thank you for staying with us! We are thrilled you enjoyed your stay with us! Please consider lodging with us again during your next visit to Cranberry Township!Warm Regards,Sam J. MichaelsFront Office Manager

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great comfortable rooms with lots of space, clean and friendly facility all around. Very much enjoyed our stay and wish we could have stayed longer!
Stayed 1 night in Mar 2024
Response from Sam J. Michaels on Mar 13, 2024
Dear Jay,I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon! Warm Regards,Sam J. Michaels, Front Office Manager

8/10 Good

Jason

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I am in a wheelchair and the front desk was way above my head and I couldn’t reach the machine to scan my card. I had to give it to the gentleman at the front desk. Other than that our stay was great!
Stayed 1 night in Mar 2024
Response from Sam J. Michaels on Mar 13, 2024
Dear Jason,I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon! Warm Regards,Sam J. Michaels, Front Office Manager

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sam J. Michaels on Mar 13, 2024
Dear Nancy,I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon! Warm Regards,Sam J. Michaels, Front Office Manager

10/10 Excellent

Suchita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a a very nice room at a reasonable price in an up and coming area of Pittsburgh. I would recommend the hotel to anyone who would like to stay in the area. Home 2Suites by Hilton is really like a home away from home.
Stayed 1 night in Feb 2024
Response from Sam J. Michaels on Mar 13, 2024
Dear Suchita,I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon! Warm Regards,Sam J. Michaels, Front Office Manager

2/10 Terrible

John

Liked: Staff & service
Disliked: Cleanliness
My room smelled of pet urine while having pet hair everywhere.
Stayed 1 night in Feb 2024
Response from Jonathan on Feb 22, 2024
Hello Mr. Brazee, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments are valuable to us, and we take them seriously. Rest assured that we will address the issues you've raised with our team to prevent similar occurrences in the future.I have initiated a refund for the one-night room and tax. I am available to chat if you have a minute.We appreciate your honesty and hope you'll give us another chance to exceed your expectations. Sincerely,Jonathan Barton General Manager

8/10 Good

rebecca

Stayed 1 night in Feb 2024
Response from Sam J. Michaels on Mar 21, 2024
Dear Rebecca,Thank you for staying with us! We hope you felt at home!Warm Regards,Sam J. MichaelsFront Office Manager

10/10 Excellent

Kathy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Staff pleasant and helpful
Stayed 1 night in Jan 2024
Response from Sam J. Michaels on Mar 13, 2024
Dear Kathy,I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon! Warm Regards,Sam J. Michaels, Front Office Manager

8/10 Good

Roxana

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast, family friendly and convenient.
Response from Sam J. Michaels on Mar 13, 2024
Dear Roxana,I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon! Warm Regards,Sam J. Michaels, Front Office Manager

8/10 Good

rebecca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The establishment was really nice and felt very secure. The only thing I found lacking was the bed. You could feel all the springs in the mattress and every time you moved the bed squeaked. The mattress is way to hard as well.
Stayed 1 night in Dec 2023

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
NOT Happy with animals on the same floor as guest with no animals Grandson is highly allergic to dog dander. My belief was Animals and families were to stay on separate levels of the hotel and were not permitted to even meander throughout the facility
Stayed 2 nights in Dec 2023

10/10 Excellent

Akshat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room
Stayed 1 night in Dec 2023

10/10 Excellent

RAYMUNDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Chad

Liked: Staff & service, property conditions & facilities
Good hotel
It’s a good hotel and room. Bathroom still has hair in shower and bathroom. Staff is very friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Nancijo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff and the breakfast bar staff were extremely friendly. The breakfast bar was clean with enough options for the family. The room was clean.
Stayed 3 nights in Dec 2023

10/10 Excellent

Nathanial

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an overall good experience. Staff was polite and friendly. Room was good and in order.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Yvelise

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sam J. Michaels on Mar 13, 2024
Dear Yvelise,I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon! Warm Regards,Sam J. Michaels, Front Office Manager

2/10 Terrible

Jonathan

Stayed 2 nights in Dec 2023

10/10 Excellent

gregory

Stayed 2 nights in Dec 2023

10/10 Excellent

Earl Joseph

Stayed 3 nights in Dec 2023

10/10 Excellent

Silvain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my family love staying here but this time our room smelled funny in a bad way and there is a whistling sound all night long this is the first time that I've stayed here that I was a little disappointed
Stayed 1 night in Dec 2023

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Service was great, breakfast was yummy, room was spacious and clean. Pool area was nice. Accommodations were great for our dog too!
Stayed 2 nights in Dec 2023

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Was exactly what we expected
Response from Sam J. Michaels on Mar 13, 2024
Dear Tamara,I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon! Warm Regards,Sam J. Michaels, Front Office Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I called & was told we were going to have a room with a stove top. So, we traveled with food to prepare meals. But, there was no stove in our room. So, we traveled with this food for no reason, which not only took up space but also caused some food to go to waste.
Stayed 3 nights in Dec 2023
Response from Sam J. Michaels on Dec 6, 2023
Dear Steven,.Thank you for taking the time to write about your experience at our hotel. Induction burners are available to all guests during their stay. Next time, please inquire about at the front desk. We hope to welcome you back home again soon!Warm Regards,Sam J. MichaelsFront Office Manager

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Oct 2023
Response from Sam J. Michaels on Dec 1, 2023
Dear Jesse,Thank you for staying with us! We look foward to welcoming you back home again soon!Warm Regards,Sam J. MichaelsFront Office Manager

10/10 Excellent

Angeli

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and kind!
Stayed 3 nights in Nov 2023
Response from Sam J. Michaels on Dec 1, 2023
Dear Angeli,Thank you for staying with us! We look foward to welcoming you back home again soon!Warm Regards,Sam J. MichaelsFront Office Manager

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Nov 2023
Response from Sam J. Michaels on Dec 1, 2023
Dear Steve,Thank you for staying with us! We hope you felt at home!Warm Regards,Sam J. MichaelsFront Office Manager

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Sam J. Michaels on Dec 1, 2023
Dear Sherri,Thank you for staying with us! We look foward to welcoming you back home again soon!Warm Regards,Sam J. MichaelsFront Office Manager

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, small, sweet and the staff was excellent especially Harley and Chelsea! And others that I can’t remember their names. Would definitely stay here again.
Stayed 3 nights in Nov 2023
Response from Sam J. Michaels on Dec 1, 2023
Dear Denise,Thank you for staying with us! We hope you felt at home!Warm Regards,Sam J. MichaelsFront Office Manager

8/10 Good

Kathleen

Stayed 2 nights in Nov 2023

4/10 Poor

Debra

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
CONS-the room was dirty and noisy, had cheap, synthetic bed linens(?), lumpy pillows, towels that did not dry well, the bathroom was too cramped, the shower too small and had mold, there was hair in the bathroom sink, on the floor an in the shower, the sofa was dirty, the ottoman was ripped, the hallway and door were grimy, we didn’t use the heating because it was so loud. We didn’t use the TV or kitchenette. Constantly bothered with emails and texts about our stay. PROS-All of the employees we encountered were kind and helpful. The exercise equipment appeared well kept and the room clean. The food was typical but edible. Parking was easy.
Stayed 1 night in Nov 2023
Response from Sam J. Michaels on Dec 1, 2023
Dear Debra,Thank you for taking the time to write about your experience at our property. We are sorry to hear you were disappointed with your guest room. I will pass your comments along to my team. We are in the process of making improvements and renovations to our guest rooms. So, we hope you will consider staying with us again in the future.Warm Regards,Sam J. MichaelsFront Office Manager

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!!!
Stayed 1 night in Nov 2023
Response from Sam J. Michaels on Dec 1, 2023
Dear Brian,Thank you for staying with us! We hope you felt at home!Warm Regards,Sam J. MichaelsFront Office Manager

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There are better options in the area
Upkeep needs to be better. We have stayed here in the past and it has gone down hill recently. Also, I understand this is a pet friendly hotel, but it smelled like someone's wet dog was in the room with us. The staff was extremely kind and helpful though.
Stayed 1 night in Nov 2023
Response from Sam J. Michaels on Dec 1, 2023
Dear Daniel,Thank you for taking the time to write about your experience at our property. I'm sorry you were unhappy with your guest experience. I will pass your comments along to our housekeeping team so that we may prevent this in the future. We hope to welcome you back home again soon!Regards,Sam J. MichaelsFront Office Manager

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants a short distance away. Nice gym.
Stayed 1 night in Nov 2023
Response from Sam J. Michaels on Dec 1, 2023
Dear Thomas,Thank you for staying with us! We hope to welcome you back home again soon!Warm Regards,Sam J. MichaelsFront Office Manager

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk personnel very friendly and helpful. Nice size rooms. Will stay here again.
Stayed 2 nights in Nov 2023
Response from Sam J. Michaels on Dec 1, 2023
Dear Eric,Thank you for staying with us! We hope you felt at home!Warm Regards,Sam J. MichaelsFront Office Manager

10/10 Excellent

Steve

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chelsea was very helpful at check-in.
Stayed 1 night in Nov 2023
Response from Sam J. Michaels on Dec 1, 2023
Dear Steve,Thank you for staying with us! We hope you felt at home!Warm Regards,Sam J. MichaelsFront Office Manager

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023
Response from Sam J. Michaels on Dec 1, 2023
Dear Andrew,Thank you for staying with us! We hope you felt at home!Warm Regards,Sam J. MichaelsFront Office Manager

10/10 Excellent

David A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Sam J. Michaels on Dec 1, 2023
Dear David,Thank you for staying with us! We hope you felt at home!Warm Regards,Sam J. MichaelsFront Office Manager

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sam J. MIchaels on Dec 1, 2023
Dear Christopher,Thank you for staying with us! We hope you felt at home!Warm Regards,Sam J. MichaelsFront Office Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I missed getting her nameunfortunately, but the employee at the front desk Friday night/Saturday was extremely welcoming, very friendly, and helpful.
Stayed 2 nights in Nov 2023
Response from Sam J. Michaels on Dec 1, 2023
Dear Gregory,Thank you for staying with us! We can't wait to welcome you back home again soon!Warm Regards,Sam J. MichaelsFront Office ManagerWarm Regards,Sam J. MichaelsFront Office Manager

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sam J. MIchaels on Dec 1, 2023
Dear Tiffany,Thank you for staying with us! We hope you felt at home!Warm Regards,Sam J. MichaelsFront Office Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the breakfast was good and convenient. They kept everything clean and greeted you everytime you walked bye.
Stayed 2 nights in Nov 2023
Response from Sam J. MIchaels on Dec 1, 2023
Dear Jennifer,Thank you for staying with us! We hope you felt at home!Warm Regards,Sam J. MichaelsFront Office Manager

10/10 Excellent

Colette

Stayed 1 night in Nov 2023
Response from Sam J. Michaels on Dec 1, 2023
Dear Colette,Thank you for staying with us! We hope you felt at home!Warm Regards,Sam J. MichaelsFront Office Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sam J. MIchaels on Dec 1, 2023
Dear Jeffrey,Thank you for staying with us! We hope you felt at home!Warm Regards,Sam J. MichaelsFront Office Manager