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Reviews of Super 8 by Wyndham Fort Madison

2 out of 5
Super 8 by Wyndham Fort Madison
5107 Avenue O, Fort Madison, IA

Reviews

6.8
Rating 10 - Excellent. 48 out of 255 reviews" "
Rating 8 - Good. 86 out of 255 reviews" "
Rating 6 - Okay. 60 out of 255 reviews" "
Rating 4 - Poor. 40 out of 255 reviews" "
Rating 2 - Terrible. 21 out of 255 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Randall, East Ridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accomodating to my late arrival.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 9, 2024
Dear Randall,Thank you for your excellent review! We're thrilled to hear that our hotel was able to accommodate your late arrival smoothly. Ensuring a seamless and comfortable experience for our guests, regardless of the time, is important to us. We appreciate your positive feedback and hope to welcome you back for another great stay in the future! Sincerely, Hotel Manager

2/10 Terrible

Devin

Business traveller
Disliked: Cleanliness, staff & service
Had to go to the front desk multiple times a day just to get key card reactivated, dirty rooms every day and couldn’t get ahold of staff.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Devin,We sincerely apologize for the inconvenience and disappointment you experienced during your stay. This falls short of the high standards we strive to uphold. Your feedback is valuable, and we will address these issues with our team to ensure they are rectified. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Kersten

Disliked: Staff & service, amenities, property conditions & facilities
Out of ALL the open rooms available and the empty parking lot except for 1 other car, we got put under the only other room occupied and they were up all night screaming and banging all night long. Tried to get the front desk lady’s attention twice and she never came out to help us. We left at 3 am because we couldn’t take it anymore. Incredibly poor experience, will never recommend anyone to stay here. Do better. For the price of the room you should do better.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear Kersten,We sincerely apologize for the disruptive experience you had during your stay. Your comfort is our priority, and we deeply regret that you were inconvenienced by the noise from the neighboring room. It's disappointing to hear that your attempts to seek assistance from the front desk were not successful. We take your feedback seriously and will address these issues internally to improve our service and prevent similar occurrences in the future. We appreciate your patience and hope you might consider giving us another chance to provide you with a more positive experience.Sincerely, Hotel Manager

2/10 Terrible

Andrew

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff, had to continuously call the guy from the front desk to wake him up and come do his job. rooms were dirty, breakfast was pepperoni hot pockets “they were out of else”
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Andrew,We sincerely apologize for the disappointing experience you had during your stay, including issues with the staff, the cleanliness of the rooms, and the limited breakfast options. Your feedback is important, and we are addressing these concerns with our team to ensure improvements. This is not reflective of our usual standards, and we appreciate your understanding. We hope you might consider giving us another chance to provide you with a more positive experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Claudia

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 18, 2023
Dear Claudia,We appreciate you staying at our hotel and leaving a 5-star review to show how happy you were. Your review is incredibly inspiring and motivating for our hotel and employees. We work hard to improve both guest comfort and hospitality. Serving visitors such as yourself is a pleasure, and your review will inspire us to provide better service. I hope to see you shortly!Regards, Hotel Manager

8/10 Good

Genet

Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 6, 2023
Dear Genet,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Michelle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was great. Room was excellent!
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 18, 2023
Dear Michelle,Thank you for your perfect 5/5 rating! We're thrilled to hear that everything was great during your stay and that you found the room excellent. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic experience.Sincerely, Hotel Manager

4/10 Poor

Warren

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 15, 2023
Dear Warren,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail. We regret that we missed the mark. If you give us a chance, we are intent on making this right, and we hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 15, 2023
Dear Richard,Thank you for the 5-Star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

6/10 Okay

Esther

Liked: Cleanliness, staff & service
bathroom are small it like setting on the floor not made for tall people
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 11, 2023
Dear Esther,We appreciate your feedback regarding the bathroom size. We understand that different guests have different preferences, and we apologize if the bathroom didn't meet your expectations. Your comments are valuable, and we will take them into consideration as we continue to improve our facilities. Thank you for choosing our hotel.Sincerely, Hotel Manager

6/10 Okay

David

Disliked: Property conditions & facilities, room comfort
Decent for the money
Reserved a King room but didn't get one. Toilet lid was chipped and needed replaced.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 7, 2023
Dear David,We appreciate your feedback about your stay. We apologize for any inconvenience you experienced, such as not receiving the room type you reserved and the issue with the toilet lid. Your comments are important, and we will use them to make necessary improvements to provide a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide a more comfortable stay next time. Thank you for choosing us.Sincerely, Hotel Manager

6/10 Okay

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what you need, a place to lay your head with no worries.
Stayed 7 nights in Aug 2023
Response from Hotel Manager on Sep 4, 2023
Dear Joseph,We're pleased to hear that your stay provided exactly what you needed—a comfortable place to rest without any worries. Guest satisfaction is our priority, and we're glad to have met your expectations. Should you require anything during future visits, please don't hesitate to reach out. Thank you for your positive feedback!Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 18, 2023
Dear Guest,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely,Hotel Manager

6/10 Okay

Linda

Travelled with family
The bathroom was clean, the beds were clean, no bugs, we checked. However, the clerk, when he opened the door from his office, you could see trash swept into it and the broom behind the door. So, we did not eat there in the morning.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 3, 2023
Dear Linda,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the cleanliness of the office area. This is not reflective of the standards we strive to maintain. Rest assured, we will address this issue with our staff and ensure that it is promptly rectified. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more pleasant stay. Thank you for choosing our hotel.Sincerely, Hotel Manager

2/10 Terrible

Jodi

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Bathroom dmelled like urine and hair in bathtub. Took forever to get checked in wafgle maker not clean .Room smelled like it was doused in fabreeze .
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 24, 2023
Dear Jodi,We sincerely apologize for the unpleasant experience you had during your stay. Your feedback is invaluable to us, and we deeply regret the issues you encountered. Please know that we are taking your comments seriously and addressing them with our team to ensure such problems do not recur. Cleanliness and guest satisfaction are our top priorities, and we are committed to making the necessary improvements to provide a better experience for our guests. We hope you will give us another opportunity to exceed your expectations in the future. We extend our sincerest apologies once again.Sincerely, Hotel Manager

4/10 Poor

Christopher

Liked: Cleanliness, room comfort
Disliked: Staff & service
Book a Different Hotel
We didn't get the room we wanted-- king-size room was substituted with 2 queen beds and the desk clerk didn't tell us. We found out with we opened the door to the room. When I questioned the desk clerk, he told me that's all they had and turned around and walked back to the room behind a closed door. I asked about some compensation as he walked away from the desk and he said no but never turned around to face me. Hotel room needed some work- shower faucet was broke and curtains didn't close all the way. We checked in at 11pm and the desk clerk was absolutely rude.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 17, 2023
Dear Christopher,We apologize for the inconvenience and negative experience you had during your stay. It is our goal to provide our guests with the room type they requested, and we apologize for any miscommunication or inconvenience caused. We take your feedback regarding the condition of the room seriously, and we will address these issues with our maintenance team to ensure they are resolved. Additionally, we apologize for any rudeness displayed by our desk clerk and assure you that we will address this with our staff to ensure better customer service moving forward. We appreciate your feedback and will use it to improve our services.Sincerely, Hotel Manager

10/10 Excellent

Eugene

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and accommodations. Well priced.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 17, 2023
Dear Eugene,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay and found our rooms and accommodations to your liking. We strive to provide comfortable and affordable accommodations for our guests. We appreciate your business and look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good price
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 15, 2023
Dear James,Thank you for your feedback! We're glad to hear that you found our hotel to be reasonably priced. We strive to offer competitive rates while providing a comfortable and enjoyable stay for our guests. We appreciate your business and hope to welcome you back in the future.Sincerely, Hotel Manager

6/10 Okay

Karen

Stayed 2 nights in Jul 2023
Response from Hotel Manager on Aug 3, 2023
Dear Karen ,Thank you for the review and rating of 3 out of 5. Kindly give us some opinions, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback. I hope you will visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love that there was plenty of parking, and no noise outside as well as inside. Very clean rooms.Staff was very friendly.
Stayed 3 nights in Jul 2023
Response from Hotel Manager on Jul 11, 2023
Dear Ryan,We're thrilled to hear that you had a wonderful experience during your stay! It's great to know that you appreciated the ample parking and the peaceful atmosphere, both inside and outside the hotel. We're also glad to hear that the rooms were clean and that our staff provided friendly service. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for another enjoyable stay.Sincerely, Hotel Manager

8/10 Good

vicki

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 22, 2023
Dear Vicki,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

8/10 Good

GARY

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 9, 2023
Dear GARY,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

2/10 Terrible

Monica

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Was dirty and not well maintained
Stayed 2 nights in May 2023
Response from Hotel Manager on Jun 7, 2023
Dear Monica,Thank you for bringing your concerns to our attention regarding your recent stay at our hotel. We apologize for the cleanliness and maintenance issues you encountered. This is certainly not the level of service we strive to provide, and we take your feedback seriously. We are committed to maintaining a clean and well-maintained environment for our guests, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your feedback and hope you will consider giving us another chance to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

10/10 Excellent

DEBRA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Hotel Manager on Jun 7, 2023
Dear DEBRA,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

10/10 Excellent

Wesley, Providence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Super comfortable beds.
Stayed 3 nights in May 2023
Response from Hotel Manager on Jun 7, 2023
Dear Wesley,Thank you for taking the time to leave a review of your stay at our hotel. We're delighted to hear that you had a great experience with our staff and that you found our beds super comfortable. Your kind words are greatly appreciated.We value your support and hope to have the pleasure of welcoming you back for another comfortable stay in the future.Sincerely, Hotel Manager

8/10 Good

Diana

Business traveller
Liked: Staff & service
It was a place to sleep and that was pretty much it. I booked myself at the wrong place. It was not terrible but it could have been a little cleaner.
Stayed 5 nights in May 2023
Response from Hotel Manager on Jun 7, 2023
Dear Diana,Thank you for sharing your feedback about your recent stay at our hotel. We apologize if your experience fell short of your expectations. While we're glad to hear that you found our hotel suitable for a place to sleep, we regret that it did not meet all your needs. We appreciate your feedback regarding cleanliness, and we will address this with our housekeeping team to ensure improvements are made. We value your input, as it helps us identify areas for improvement. Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 Okay

Dana L

Liked: Cleanliness
Won't stay there again. Pillows hard an heavy. Rolled up my robe to use as a pillow
Stayed 2 nights in May 2023
Response from Hotel Manager on Jun 7, 2023
Dear Dana L,We apologize for the inconvenience you experienced with the pillows during your stay. We understand the importance of a comfortable sleep environment and regret that the pillows did not meet your expectations. Your feedback is important to us, and we will take it into consideration as we strive to improve the quality and comfort of our bedding options. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities
The place was nice and relaxing. The breakfast was great. I really enjoyed staying there.
Stayed 1 night in May 2023
Response from Hotel Manager on Jun 7, 2023
Dear Bobbie,Thank you so much for your kind review! We're delighted to hear that you found our place nice and relaxing and that you enjoyed your stay with us. It's wonderful to know that you had a great experience with our breakfast options as well. We truly appreciate your support and recommendations. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Shirley

Stayed 1 night in May 2023
Response from Hotel Manager on Jun 6, 2023
Dear Shirley,Thank you for giving us a 10-star rating for your stay at our hotel! We are proud to have earned such a high rating from our valued guests, and we strive to deliver top-notch service to make sure everyone feels at home during their stay with us. We look forward to seeing you again soon!Sincerely,Hotel Manager

4/10 Poor

Perry, Altoona

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No elevator, my wife and I have issues using stairs. No ice machine on 2nd floor. Would not accommodate.
Stayed 1 night in May 2023
Response from Hotel Manager on Jun 6, 2023
Dear Perry,Thank you for taking the time to leave a review of your recent stay at our hotel. We apologize for any inconvenience caused by our lack of elevator access or an ice machine on the 2nd floor. We understand the importance of accommodating all of our guests, and we regret we were unable to meet your needs in this regard. We will take note of your feedback and considerations for future improvements. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future and provide you with a better experience that meets your specific needs.Sincerely, Hotel Manager

8/10 Good

Amber, Camp Point

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several times. The property is clean and quiet. Staff is friendly and knowledgeable.
Stayed 1 night in Apr 2023
Response from Hotel Manager on Jun 6, 2023
Dear Amber,Thank you for taking the time to leave a positive review of our hotel. We are thrilled to hear that you have stayed with us multiple times and continue to find our property clean and quiet. Our staff works hard to provide a friendly and knowledgeable experience for all of our guests, and we are glad to see it has made a positive impression on you. Thank you again for choosing our hotel, and we look forward to welcoming you back for another stay in the future.Sincerely, Hotel Manager

8/10 Good

Jose

Stayed 11 nights in Apr 2023
Response from Hotel Manager on Jun 6, 2023
Dear Jose,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

8/10 Good

Shari

Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was over by 9am. The pillows were not very comfy as they were too hard. Other than that I had a very pleasant stay.
Stayed 1 night in Mar 2023

10/10 Excellent

Angie

Stayed 2 nights in Mar 2023

8/10 Good

Tammie

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2023

8/10 Good

Joni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

John

Stayed 2 nights in Jan 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
worst hotel I ever saw did not stay
It was terrible place was a dump so cold in the halls and room was freezing ice machine broke halls very dark told them I wanted my money back and he refused will never go there again left and went to another hotel felt very unsafe there
Stayed 1 night in Nov 2022
Response from Hotel Manager on Nov 21, 2022
Dear Guest,I am sorry to hear that you did not enjoy your stay with us. We strive to provide the best possible experience for our guests, and we are sorry that we fell short in your case. We would love to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

4/10 Poor

Nona

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Oct 2022
Response from Hotel Manager on Oct 27, 2022
Dear Nona,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

8/10 Good

Bonnie

Travelled with partner
it was a good price for the length of our stay. The ice machine was broken, so that was a minus. Breakfast was not well stocked and late one morning. There were holes in the walls several places where units needed to be installed.
Stayed 3 nights in Sep 2022
Response from Hotel Manager on Sep 28, 2022
Dear Bonnie, Thanks for visiting our hotel, and we are glad to know that our price suited your budget for the stay. We appreciate your review and thanks for your observations in detail as to how it can be better, especially the broken ice machine, breakfast, and others. Your input can help us grow and can make us the best hotel in our area.I'm looking forward to hearing more from you.Sincerely, Hotel Manager

2/10 Terrible

Wane

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very loud, manager was rude and unprofessional unhelpful. Would never ever recommend it to anyone. However the cleaning staff were very kind and helpful.
Stayed 1 night in Sep 2022
Response from Hotel Manager on Sep 27, 2022
Dear Wane,I apologize for the rudeness you encountered with our manager present during the time of your stay, which is uncharacteristic of our hotel, and I will be sure to relay this message to our team and management. However, we acknowledge your appreciation for our cleaning staff. We hope that you can visit us in the near future so we can provide you with the customer service you deserve!Sincerely, Hotel Manager

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We felt the breakfast could have been a little better, otherwise everything was fine.
Stayed 3 nights in Aug 2022
Response from Hotel Manager on Sep 8, 2022
Dear David, Thank you so much for your valuable feedback. I'm pleased that you were satisfied with everything, other than the breakfast that disappointed you. Our apologies. We promise to serve you much better, hotter, and a variety of food items on your next visit. Please visit us again. Sincerely, Hotel Manager

4/10 Poor

Clay

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It stunk the outside ashtray was on fire I had to put it out and the smoke was blowing inside the hotel I don’t know why the smoke alarms didn’t go off they put us in a smoking room and we had to go ask to be moved but the non smoking room wasn’t much better
Stayed 3 nights in Aug 2022
Response from Hotel Manager on Sep 5, 2022
Dear Clay, We are sorry for the inconvenience caused to you because of the smoke smell, which made your stay undesirable. We will surely work on improving the experience, so next time you visit us, you really have a comfortable stay. Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Disliked: Staff & service
Just ok, we were only staying one night.
Had to call on a phone located at the front desk any time you wanted to talk to a front desk clerk. Breakfast was limited due to covid. I've stayed at other hotels since the pandemic and were served a full breakfast with hot food items.
Stayed 1 night in Aug 2022
Response from manager on Aug 17, 2022
Dear guest on your feedback for your stay we were short on staff at front desk we offer 24hour front desk we are hiring more staff to cover . our breakfast is basic items but we do serve full breakfast and we will improve our service thank you for your bussiness .

4/10 Poor

bradley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was strongly smelling of must. The breakfast was very lacking and absent of protein. There were blood stains on the bedsheets. The staff seemed uncaring.
Stayed 4 nights in Jul 2022
Response from manager on Aug 17, 2022
Dear guest I'm sorry we did not meet your expectation on your room next time inform front desk we can switch to better room . we serve basic common breakfast items dont have hot breakfast at this time . our housekeeping manager will inspect all rooms sheets while beds are made . our staff will improve service and care for all guest staying at our hotel on our staff meeting we discuss everything we get on reviews to fix and give us a second chance thank you .

4/10 Poor

Cynthia

Travelled with family
Disliked: Staff & service, property conditions & facilities
I stayed in this hotel several years ago when it was new, so I was expecting it to still be nice and well-kept. What a disappointment. It looks old and run-down, as though repairs and upkeep have been shoddy. It was not very clean. There wasn't even hand soap provided at the bathroom sink; in fact, when we specifically went to the front desk and asked for soap, we were told there wasn't any available. I had to ask for soap two different times over two days before I finally got soap to wash my hands. Ridiculous! The service was apathetic at best, as though the person managing the place just does not care about cleanliness, upkeep, or the quality of his guests' experience. Such a contrast to the last time I stayed here. Such a disappointment!
Stayed 2 nights in Jul 2022
Response from Hotel Manager on Sep 2, 2022
Dear Cynthia,We are very sorry to read about the poor experience you had. Please accept our sincere apologies. This is indeed very unfortunate. Rest assured; I fully understand your disappointment due to the issues you have mentioned. We would like to inform you that this is not a regular feature of our hospitality, and we will properly check your comments with the team and implement appropriate solutions to please our guests. I hope you will consider us again in the future, as we would love the chance to change your impression of our property. Sincerely,Hotel Manager

6/10 Okay

kalli

Travelled with family
Liked: Cleanliness, staff & service
Just fine
Close to food and gas. Easy access. Free parking. Breakfast not kept stocked and syrup and waffle mix were very watered down so like no flavor. Daily housekeeping a major plus. Older but clean. Beds should be replaced.
Stayed 2 nights in Jul 2022
Response from Hotel Manager on Sep 2, 2022
Dear Kalli,Thank you for offering a mixed review of our hotel, pointing out some good points and some negative ones. We’re grateful that you were highly impressed with the parking, location, cleanliness, and daily housekeeping. However, I have noted your comments about the breakfast, and beds, which detracted from your stay with us. We will take the necessary actions to improve your next staying experience. My hope is that you will visit again so that we can show you a better experience that will fully satisfy you. We’ll be here when you need us.Sincerely,Hotel Manager

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The lobby was under renovation or something and it smelled really bad. I could not stay there. So i left
Stayed 2 nights in Jul 2022
Response from manager on Aug 17, 2022
our lobby was not under any renovation on july 2022 may be you have stayed other super8 with renovation . we keep our hotel areas like lobby , stairs , entrance clean . our staff spray air fresner all areas of hotel we are sorry but we do shampoo carpet every year for fresh smell and to remove odor thank you mary appreciate your stay with us .

4/10 Poor

Patty

Stayed 1 night in Jul 2022
Response from Hotel Manager on Sep 2, 2022
Dear Patty,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will write to us in detail about where we went wrong, so we can rectify the issues. Sincerely, Hotel Manager

2/10 Terrible

Shari

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Horrible stay
I paid for king size bed , upon arrival we were told they gave our room to someone else , so we ended up with a full size bed , no refund was issued ... horrible would not recommend this motel
Stayed 1 night in Jul 2022
Response from manager on Aug 17, 2022
Guest feedback are important and our hotel wants to improve so previous guest extended their stay due to family emergency i have explain to you we have waive the pet fee for your room since u had dog with u and we have saved you money i am sorry but atleast you got your refund back thank you we will miss you shari .