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Reviews of Sonesta ES Suites Burlington Boston

3 out of 5
Sonesta ES Suites Burlington Boston
11 Old Concord Rd, Burlington, MA

Reviews

7.6

Good

Rating 10 - Excellent. 422 out of 1001 reviews" "
Rating 8 - Good. 251 out of 1001 reviews" "
Rating 6 - Okay. 122 out of 1001 reviews" "
Rating 4 - Poor. 104 out of 1001 reviews" "
Rating 2 - Terrible. 102 out of 1001 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reasonably priced for a 2 bedroom suite. I usually pay more for a traditional room with 2 queen beds. The rooms were large and clean. I would definitely stay again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Innocent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms
Stayed 2 nights in Apr 2024

8/10 Good

Lining, East Windsor

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quite
Stayed 1 night in Apr 2024

8/10 Good

Girlvester DeVane

Liked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Chris, Preston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Emmanio

Stayed 1 night in Apr 2024

10/10 Excellent

Mariola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very placenta staff, room is clean and cozy, overall good experience.
Stayed 1 night in Apr 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Junnel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with helpful staff
Stayed 7 nights in Mar 2024

8/10 Good

Safiya, Pembroke

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious. However the internet was inconsistent which was annoying.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service
Room was great except our plumbing
Stayed 1 night in Apr 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Kozo, ELMWOOD PARK

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Room was renovated and clean.
Stayed 2 nights in Mar 2024

8/10 Good

Gifty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Mar 2024

10/10 Excellent

Ivy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very helpful. Good breakfast- enough variety and clean
Stayed 8 nights in Mar 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Very convience
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Thank you for your review glad to hear you had a great stay with us and will be returning to our hotel.

10/10 Excellent

Tammy

Stayed 2 nights in Mar 2024

10/10 Excellent

Fany

Liked: Cleanliness, staff & service
Great service. Property may need an upgrade
Stayed 3 nights in Mar 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and comfortable! The hallways smelled nice and parking was convenient (and free). Will stay again!
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Thank you for your review we hope to see you back soon.

10/10 Excellent

Mikhail

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and convenient stay. No complaints.
Stayed 6 nights in Mar 2024
Response from Hotel Manager on Mar 24, 2024
Thank you for your review hope to see back soon

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several time and they never disappoint. Very clean rooms, staff was great.
Stayed 7 nights in Mar 2024
Response from Hotel Manager on Mar 24, 2024
We appreciate your return business we will be changing into Staybrige on May 1st of this year we hope to continue to earn your business.

2/10 Terrible

Ekene

Disliked: Cleanliness, property conditions & facilities
The room stinks like it has mould in it.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 24, 2024
Hi Ekene thank you for your review we have deploy our housekeeping team and our maintenance team to check the room and ensure the room meets our standards. Please know if the future if the room does not meet your expectation, we would immediately change it for you.

10/10 Excellent

oscar, Malden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 24, 2024
Thank you looking forward to seeing back soon

10/10 Excellent

Timothy, East Greenbush

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms have tons of space. Very clean and the breakfast was sufficient. Price was very affordable, will definitely stay again
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 24, 2024
We appreciate your business, we hope to see you back soon

10/10 Excellent

Ryan

Liked: Cleanliness, amenities
Great
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 24, 2024
Thank you for your review hope to see you back soon

10/10 Excellent

Yoeuth

Liked: Staff & service, amenities
It was nice and pleasant.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Mar 24, 2024
Thank you looking forward to seeing back soon

10/10 Excellent

Frankis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LIKE IT
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Mar 24, 2024
Love to hear it

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the hotel for two nights. Breakfast had a variety of items. Appreciated having a kitchen in the room. Location to shops and restaurants was good.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 24, 2024
Thank you if you like us before you will love us as we become Staybridge on May 1st looking forward your return

6/10 Okay

Cheng

I only stayed on 2/23 to 2/24, please correct it from 2/23-2/26. thanks. there were charge for earlier check in, it is okay . some other hotels not yet.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 24, 2024
HI we waive our early check in fee after 1pm your arrival was at 7:00am I am afraid if the room is available, we do charge an extra fee to check in that early.

8/10 Good

Stephanie

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 24, 2024
Thank you for review we like to get a 5-star next time stop by the FD and let us know what we can do to improve your experience

10/10 Excellent

Adrian

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 24, 2024
Always happy to hear our guest had a great experience.

4/10 Poor

hansel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs work a good cleaning and new carpets, room service did not clean until requested and room furniture and dishes were dirty.
Stayed 6 nights in Feb 2024
Response from Guest Relations on Mar 4, 2024
Dear Hansel,Thank you for your feedback. Our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we're always putting our best foot forward and presenting our property, accommodations, and service in the best light. It is our hope to welcome you back someday for an experience that is nothing short of comfortable and seamless.

10/10 Excellent

Eun-Jo

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 24, 2024
Glad to hear you had a great stay in our hotel looking forward to seeing you again

4/10 Poor

Dennis

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
One of the elevators wasn't working properly, the wifi was very slow for when I needed to work, the furniture in the room seemed worn out.
Stayed 3 nights in Feb 2024
Response from Guest Relations on Feb 27, 2024
Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us overall and we apologize for any disappointment in the upkeep of our accommodations. Your feedback will be discussed internally and we'll work to make improvements for the future. Please consider giving us another chance soon; we're confident that we can impress you.

8/10 Good

Miguel

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 24, 2024
Thank you for your review Miguel we hope to see you back soon

10/10 Excellent

Brayan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a week. Kitchen appliances worked great, room came with all the kitchen utensils needed to cook great meals. Parking was easy. Laundry machines worked. Quick check-in and check-out. Very quiet, clean, walkable.
Stayed 7 nights in Feb 2024
Response from Hotel Manager on Mar 24, 2024
Great to hear you had an amazing stay in our hotel and looking forward to seeing you again

10/10 Excellent

Ginger

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 24, 2024
Always happy to hear our guest had a great experience.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. The facility is older and a little dated, but our room was very clean. Breakfast was good and the staff was friendly. Having a kitchen was great! We will definitely stay here again.
Stayed 5 nights in Feb 2024
Response from Hotel Staff on Mar 24, 2024
Hi Donna if you like us before, please note we will become Staybridge on May 1st this year and set to do a full renovation on November of this year. We hope to see you back soon

10/10 Excellent

Souad

Liked: Cleanliness, staff & service, property conditions & facilities
Cleaned , comfy bed and also excellent variety of food in breakfast.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 24, 2024
Thank you we change it around to ensure our guest have a bit different breakfast every day.

2/10 Terrible

Richard

I tried to cancel this through Expedia. They said I had to cancel it through Sonesta. I called Sonesta and they said I had to cancel it through Expedia. I kept getting runaround in circles so I just sent it to the attorney general consumer affairs office.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 14, 2024
Hello Mr. Lynn, Please note that when you book through a 3rd party all changes must go through the 3rd party, the reason behind this is due to commission on other fees that need to get waive or charge by the 3rd party. I cancel your reservation a no charge to you, please note the terms and conditions noted on the 3rd party site before booking your next reservation. Thank you

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 7, 2024
Thank you for leaving a review we appreciate you taking the time to give us a great score! Thank you.

10/10 Excellent

Helder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything excellent customer service
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 19, 2024
Thank you for a great Review we hope to see back soon

8/10 Good

Sithearoth

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 7, 2024
Thank you for leaving a review we appreciate you taking the time to give us a great score! Thank you.

8/10 Good

Yonatan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Feb 7, 2024
Thank you for leaving a review we appreciate you taking the time to give us a great score! Thank you.

10/10 Excellent

Sabita

Liked: Cleanliness, property conditions & facilities
Over all it was not bad.

10/10 Excellent

Alana

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 7, 2024
Thank you for leaving a review we appreciate you taking the time to give us a great score! Thank you.

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great location and excellent suite!
Stayed 1 night in Dec 2023

10/10 Excellent

JUMA

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Secia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!!!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Feb 7, 2024
Thank you for leaving a review we appreciate you taking the time to give us a great score! Thank you.

10/10 Excellent

nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly driver for this 2bttttrip
Stayed 1 night in Dec 2023