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Reviews of Hotel Las Terrazas

3 out of 5
Hotel Las Terrazas
Avda. de la Industria 10, Burgos

Reviews

8.2

Very good

Rating 10 - Excellent. 84 out of 222 reviews" "
Rating 8 - Good. 95 out of 222 reviews" "
Rating 6 - Okay. 28 out of 222 reviews" "
Rating 4 - Poor. 8 out of 222 reviews" "
Rating 2 - Terrible. 7 out of 222 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Mauro

Travelled with partner
Liked: Cleanliness
Property clean and has variety of eating options. Check-in was extremely slow. Need car to get into town
Stayed 1 night in Mar 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Elsemargien

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Enrique Perez de

Liked: Cleanliness, staff & service, property conditions & facilities
New hotel with good price. Easy parking.
Stayed 1 night in Jun 2023

10/10 Excellent

Micheal

Stayed 1 night in Jan 2023

2/10 Terrible

Katya

Stayed 1 night in Jan 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small but comfortable considering we are a family of four. Being opposite the petrol station and over the bar could have been an issue but with windows shut you couldn’t hear it much… it did go quiet after it shut at midnight though… it was a cheap overnight stop but to be honest we thought Burgos centre was lovely and would pay more to be able to walk out to it next time we visit the area. Special mention for breakfast in the morning / cafe con leche was spectacular…
Stayed 1 night in Aug 2022

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel on main root,clean and friendly
A very neat and tidy hotel with nice bar and food available..Good stop off if on the way to Santander port. Fridge in room but maybe a kettle would of been nice to make a relaxing coffee.
Stayed 1 night in Jul 2022

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover hotel.
Very similar to uk Travellodge. Very clean and well care for.Petrol station on site, modern and efficient staff. Mixed clientele with both locals and people en route to/from Santander Ferry Port.
Stayed 1 night in Apr 2022

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Dry convenient, good parking, good Wi-Fi, comfortable, easy to find. Value for money for a one transit stop.
Stayed 1 night in Dec 2021

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

STUART

Liked: Cleanliness, property conditions & facilities, room comfort
good overnight stay with parking
check in was haphazard , told best was not included when confirmation said it was. when challenged , he relented and said yes to breakfast. asked for a map to show where we were , he marked our location incorrectly on the map, so we got lost trying to head into Burgos. Room was like a fridge on check in , but staff quickly sorted the heating for us , the room was large , very comfortable , great beds , excellent shower, and quiet. restaurant attached to hotel is hugely popular , very good menu del dia for 14.00 inc a bottle of wine !
Stayed 1 night in Nov 2021

10/10 Excellent

Maricarmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7 min del centro, buen servicio. Lo unico es que el cuarto olia demasiado a cigarro y el cuarto era de no fumar
Stayed 1 night in Oct 2021

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location and services available. Pleasantly surprised to find a fridge. Will stop here again
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, the building is very modern, the staff very kind and helpful
Stayed 1 night in Dec 2019
Response from Hotel Las Terrazas on Jan 4, 2020
Thank you for your comments that help us improve day by day.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
People in the reception are bad and lazy after a long day they wanted me to do everything for myself the room with half curtain the next door or the hotel staff were making too much nose all night outside so if I am not mistaken the worst hotel I have ever been
Stayed 1 night in Sep 2019
Response from Nevyana Mladenova on Oct 29, 2019
Dear custemer, thank you for your honest opinion. I am sorry to hear that you were not satisfied with the competence of our team. We have sent your comments to the affected personnel. I apologize for this bad experience. We hope you give us another chance to show you that we have improved. Have a nice day!

10/10 Excellent

Gordon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Burgos
Great value hotel on edge of Burgos.
Stayed 1 night in Oct 2019
Response from Hotel Las Terrazas on Nov 21, 2019
Thank you very much for your comments!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food, good bed and shower
Good place for a stopover when travelling to southern spain
Stayed 1 night in Jul 2019

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Under Renovation
Hotel was under major renovation. No hotel lobby due to construction. Construction dust and noise until late evening. Hotel renovation was NOT disclosed at time of booking by Hotels.com (nonrefundable room)☹️☹️
Stayed 1 night in Jun 2019

8/10 Good

Marcus

Liked: Cleanliness, room comfort
Half built
My only complaint, was that this hotel was in mid construction. Half complete, which was where I stayed. Other than that, for what I paid it was fine.
Stayed 1 night in May 2019

2/10 Terrible

David

Liked: Cleanliness
Disliked: Staff & service
Never going Back !!!
We were checked in reasonably well however there were some low parts of the ceiling in our bedroom, my wife to sleep on that side, but even at 5’ 2 & and a quarter inch she had the odd mishap! Thankfully no bruises came out? I woke strangely at around 05:00, I didn’t know why, I didn’t need the toilet, I was still sleepy and so I tried to nod off and then I heard it…ZZZZZzzzzz!!! The man next door was snoring like a pig, yes the walls are that thin! I did drop off but was reawakened at 07:00 when the same mans wake up alarm went off We went down to breakfast and a man eventually came along and showed us in to the public bar where lots of locals lined the bar, drinking coffee and eating all kinds of things. We found tables where there appeared to be other hotel guests, we took a seat at a table without anything on it at all, no cutlery, plates. I did a bit of snooping but alas I found nothing that resembled breakfast items. Then the very same man came to us and told us to order at the bar. So we tried and we got nowhere, all we got were two bits of toast, an orange juice each and I had the tiniest coffee cup that there could ever be, there was about 14 molecules of coffee in it. I think the staff were so run off their feet they couldn’t give a dam about two British visitors who had paid for accommodation with breakfast, and left them to it. Not the kind of hospitality I would expect. I won’t ever be back, not likely I know, and so did he, he cared that little.
Stayed 1 night in Oct 2018

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Very good ........................................
Ok ......................................................................
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel is part of a gas station in the industrial area about 10 drive from downtown. It is never advised when booking. Clean rural hotel
Stayed 1 night in Aug 2018

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique find!
Nice place! Unique place that includes a busy reasonably priced restaurant and deli/bakery counter, a carwash and gas station. It worked well for us. The restaurant is popular with locals. The family style rooms have Murphy type fold down bunk beds. The spacing is tight but it worked for us.
Stayed 1 night in Jul 2018

8/10 Good

john, Spain&UK

Liked: Cleanliness, property conditions & facilities, room comfort
Very convenient location nr major road networks.
Next door to a TruckStop but surprisingly good food in the restaurant and a lively bar atmosphere invaded by locals late night but not LAGER Louts!! Check in and check out a breeze and we were on the road for Santander Ferry in no time. All round good experience.
Stayed 1 night in Jul 2018

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for stopping off on a journey. Near the motorways and free parking. Staff very friendly and welcoming.

10/10 Excellent

Leon, Cumbria, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easy to find, convenient hotel
Even with my poor Spanish, I was made welcome by friendly staff. Great meal and comfy bed.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Pedro, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stopover
Our Garmin Could not find it from the address and directed us to an industrial estate about 5 miles away. We needed directions form some very helpful locals to get us there. One girl used her phone to give us an address nearby. Then a guy, who turned out to be an Albanian emigrant, got us to follow his car and took us right to the hotel. It was a bit like a truck stop with petrol and car wash across the car park which we used. A free car-park was good and we drove down into town to see the sites. Would definitely stay there again..
Stayed 1 night in Sep 2017

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place near everything
Is a great place with a great restaurant and only a few kilometers from Burgos' Center
Stayed 1 night in Jul 2017

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Burgos visit
Very clean room, excellent bedding. Roof line in our room was a quirky shape which made it a little awkward getting in and out of bed - OK if you;re not tall. Food in the restaurant was excellent value for money and very popular.
Stayed 1 night in Jun 2017

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a 1 night stop over on the way to santander excellect food and service

8/10 Good

E L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

lionel

Travelled with partner
Liked: Cleanliness, staff & service
We could not stand on a certain part if the room. No windows. Bathroom old style.
Stayed 1 night in May 2024

6/10 Okay

Antonio, Madrid

Stayed 2 nights in Mar 2024

10/10 Excellent

Rocío

Stayed 1 night in Feb 2024

10/10 Excellent

Adrian

Stayed 1 night in Feb 2024

2/10 Terrible

Sophie

Stayed 3 nights in Dec 2023

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Anu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siisti ja mukava yhden yön pysähtymiseen. Autopesula vieressä, jota käytettiin. Mukava hotelli kaiken kaikkiaan, mutta sijainti teollisuusalueella.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2023

10/10 Excellent

Emilce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Sandra

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Alfredo

Travelled with partner
Liked: Cleanliness
Me dieron habitación de minusválidos, aunque eso nunca se dijo en la reserva. Las instalaciones estaban bien en general pero el colchón estaba hundido en un lado y el baño siempre tenía un olor no agradable todo el tiempo. Había un grupo de deporte infantil ese fin de semana y el cafetín que está en el hotel fue imposible conseguir servicio para comer. Salvo la facilidad para parking del coche y el precio, no será mi próxima visita allí de haber otras opciones.
Stayed 1 night in Oct 2023

10/10 Excellent

Pere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo perfecto
Stayed 2 nights in Oct 2023