Everything was great. I left an item in the room and super nice staff emailed me in time to pick it up! Excellent staff!! Hotel is easy walking to the castle (get ready for a lot of steps), Castle walls and gates, the Cathdral and the Museum of Human Evolution. Catch a nearby bus to go farther afield to the monastery. In the middle of shopping, eating, drinking as well. Very safe with pedestrian only area and lots of people out and about. Roomy elevator, great shower, comfy bed and climate control. Property looks updated and clean.