Dear Karen,Thank you for sharing your opinion of your stay with us.We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back again. Best regards,Alvaro Gredilla, General Manager

Dear Laura,We appreciate the time you took to share your feedback.We're delighted to hear that you appreciated our hotel's location and enjoyed your stay overall. While we are indeed a pet-friendly establishment and strive to accommodate guests with pets, we currently do not permit pets to be left unattended in the rooms. This policy is in place to ensure the comfort and safety of all our guests, including those who may have allergies or other concerns.We look forward to welcoming you back on a future visit.Kind regards,Alvaro Gredilla, General Manager

Dear Larisa,Thank you for this great feedback of your recent stay.We are delighted to hear that you appreciated our good facilities and convenient location. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we are glad that we met your expectations in these aspects.We apologize if you felt that our staff could have been more informative. We strive to provide excellent service and ensure that our guests have all the necessary information during their stay. We will take your feedback into account and work on improving our communication with guests. We hope to welcome you back.Best wishes,Alvaro Gredilla, General Manager

Dear Brian,Thank you for this kind review.We are thrilled to hear that you found our hotel to be super clean, comfortable, and conveniently located near the cathedral. Our dedicated staff always strives to provide exceptional service, and we are glad that they were helpful during your stay. It's great to know that you appreciated the cleanliness and ambiance of our rooms, as we take great pride in maintaining a high standard for our guests.We look forward to welcoming you back.Kind regards,Alvaro Gredilla, General Manager

Dear Graça, Thank you very much for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back again. Best regards,Alvaro Gredilla, General Manager

Dear Brian,Thank you for taking the time to review your stay.We are glad to hear that you found our hotel comfortable and appreciated its excellent location near the old town and the cathedral. We understand that the road access and parking may have been a bit challenging for your motorbike, but we strive to provide convenient and secure parking options for our guests.We apologize for the inconvenience you faced with your room not being ready at 2:00 PM. Our team works diligently to ensure rooms are prepared as soon as possible for our guests' arrival. We also regret that our restaurant was not operational during your stay, but we are happy to know that you found our bar food satisfactory. Regarding the view from our hotel, we appreciate your feedback and will take it into consideration for future improvements.We hope to welcome you back on a future occasion. Best wishes,

Dear Guest,Thank you for your review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Alvaro Gredilla, General Manager

Dear Ricardo,Thank you for positively reviewing your time at our hotel.We are delighted to hear that you appreciated the beautiful architecture of our hotel and found our staff to be kind and helpful. It's great to know that you enjoyed the upgraded room and found it clean and comfortable.We apologize if there were any inconveniences during your stay. Please feel free to reach out to us with any specific concerns, and we will do our best to address them. Our goal is to continuously improve our services and facilities to ensure a memorable experience for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Alvaro Gredilla, General Manager

Dear Anthony,Thank you for your feedback.We are glad to hear that you found our rooms clean and comfortable during your stay.We apologize for any inconvenience caused by the pet fee. Our hotel is indeed pet-friendly, and we do charge an extra fee for pets to cover the increased cleaning and maintenance needs of the room. This fee is in line with other hotels in our category. We recommend that guests traveling with pets notify us in advance so that we can provide all necessary information regarding our pet policy. Pet information is listed on the plocies section at Expedia website:"Pets: Pets are allowed for an extra charge of EUR 30 per pet, per day. Service animals are welcome, and are exempt from feesWelcoming dogs onlyUp to 44 lb per pet. Food and water bowls are availableWe hope to have the opportunity to welcome you back again on a future occasion.Best regards,

Dear Bryan,Thank you for this kind review.We are delighted to hear that you found our location convenient, with easy access to the city center and enjoyed the modern and clean room during your stay. It's great to know that our breakfast met your expectations with its variety and abundance.We appreciate your kind words about our welcoming and informative staff, and we're glad that our parking facility was useful for your road trip. We always strive to provide the best possible experience for our guests, and your feedback is valuable to us.The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards,Alvaro Gredilla, General Manager

Dear Imaad,Thank you for your positive review, we appreciate it.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We look forward to welcoming you back in the future.Kind regards,Alvaro Gredilla, General Manager

Dear Elaine,Thank you for sharing the review of your stay with us.We are pleased that we were able to meet your expectations.We look forward to welcoming you back again. Best regards,Alvaro Gredilla, General Manager

Dear Trevor, Thank you for taking the time to share your experience with us.We are delighted to hear that you appreciated our great location, spacious and well-equipped rooms, and the variety of choices at our breakfast buffet. Our staff takes pride in providing a pleasant and friendly atmosphere for our guests, so your kind words are truly appreciated.Regarding the coffee machine in your room, we apologize for the lack of creamer and bottled water. We will take your feedback into consideration and ensure that these items are provided in the future. We are glad that you enjoyed the patio and chairs in your room, and we hope that it added to the overall comfort of your stay.We hope to have the opportunity to welcome you back on a future occasion. Kindest regards,Alvaro Gredilla, General Manager

Dear Wendy,Thank you for taking the time to rate your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back again. Best regards,Alvaro Gredilla, General Manager

Dear Stewart,We really appreciate this positive review about your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to welcome you back.Best wishes,Alvaro Gredilla, General Manager

Dear Jane,Thank you for this kind review about your recent visit.We are pleased that we were able to meet your expectations.We look forward to welcoming you back again. Best regards,Alvaro Gredilla, General Manager

Dear George,Thank you for such a positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you again soon.Best wishes,Alvaro Gredilla, General Manager

Dear Paul,Thank you very much for this kind review of your recent stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to the pleasure of welcoming you back on many more occasions in the future. Best regards,Alvaro Gredilla, General Manager

Dear Luis,Thank you for taking the time to review your stay.We truly regret to hear that your experience at our hotel did not meet your expectations and that you felt that you didn't receive our usual high level of service during your stay. Please accept our sincere apologies, we can assure you that your comments will be shared with our team for review.We hope that you will allow us the opportunity of providing you with an improved experience in the future. Best regards,Alvaro Gredilla, General Manager

Dear Luis,Thank you for taking the time to share your feedback with us.We are truly regret to hear that your experience at our hotel did not meet your expectations and that you felt our service fell below the standards expected of us and apologise for any inconvenience. Your remarks have been duly noted and will be reviewed with our team.We hope you will give us another opportunity to provide you with a better experience in the future. Best regards.Alvaro Gredilla, General Manager

Dear Guest,We really appreciate your positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Alvaro Gredilla, General Manager

Dear Michael,Thank you so much for your positive rating following your stay.We are delighted that everything met your expectations during your stay.We hope to see you again soon for another enjoyable experience.Best wishes,Alvaro Gredilla, General Manager

Dear Guest,Thank you for taking the time to let us know your opinion of your recent stay.We are thrilled to hear that you had such a wonderful stay with us. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards.We look forward to welcoming you back. Best wishes,Alvaro Gredilla, General Manager

Dear Anthony,Thank you for this review about your recent stay.We endeavour to provide an excellent standard for all our guests and are very sorry this was not the case, we regret to hear of the issues you experienced during your visit. We are sorry for any inconvenience the planned event may have caused, and we wish that you'd contacted our team at the time so that we could of assisted in finding a solution. Nonetheless, your concerns will certainly be addressed with the relevant departments.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Alvaro Gredilla, General Manager

Dear Joseph,Thank you for this kind review.We appreciate your mention of our dedicated team who always aim to deliver the best experience possible to all of our guests.We do offer private parking at what we believe is a competitive rate for the local area, we regret that you weren't satisfied in this regard. We are otherwise pleased that you were happy with your quiet room.We hope to have the occasion to welcome you back.Best wishes,Alvaro Gredilla, General Manager

Dear Guest,Thank you for taking the time to review your stay.It means a lot to know that you appreciated our spacious rooms.We look forward to welcoming you back. Best wishes,Alvaro Gredilla, General Manager

Dear Sarah,We appreciate this positive rating.We are glad that your expectations were met.We would welcome your suggestions on how we could improve your experience.We hope to have the pleasure of seeing you again in the future. Kind regards,Alvaro Gredilla, General Manager

Dear Christine,We would like to thank you for you rating so highly your recent stay.We are very pleased you had a perfect stay.Thank you again.We look forward to the pleasure of seeing you again in the future. Kind regards,Alvaro Gredilla, General Manager

Dear Juliet,Thanks for taking the time to review your stay at our hotel.We are delighted to read you had a pleasant experience. However, we are really sorry that not everything was right for you. Your comfort is one of our top priorities so please do not hesitate to contact our team members for any concerns you have as they always go out of their way to ensure they deliver the best service possible.We regret that the cost of parking did not meet your expectation, however, we believe our parking fee is similar to that of other hotels of the same category in the area.Furthermore, pets are allowed at the hotel and the price charged is duly advertised. In case of doubt, please contact reception. We understand that a drinking/feeding bowl will be supplied by the guest, however, we have noted your comment. The price charged reflects the increased cleaning and maintenance needs of that room.We hope to have the pleasure of welcoming you back on a future visit. Best wishes,Alvaro Gredilla, General Manager

Dear Jorge,Thank you for this great review.It is rewarding to know that you had such a pleasant stay and appreciated our high standards as well as our convenient location.We look forward to seeing you again. Best wishes,Alvaro Gredilla, General Manager

Dear Mirza,We are grateful for this kind rating of your recent stay.We're glad your experience has been to your satisfaction.We would love to know how we could have improved your experience with us.We look forward to welcoming you again. Best regards,Alvaro Gredilla, General Manager

Dear Per, Thank you for taking the time to send us your rating. We are glad that this was to your satisfaction. However, we would love to know what would have made your stay a perfect one. We hope to have the pleasure of seeing you again in the future. Kind regards, Alvaro Gredilla, General Manager

Dear Bryan, Thanks for this top rating. We are glad your stay was perfect. We look forward to welcoming you back. Best regards, Alvaro Gredilla, General Manager

Dear Judith, Thank you for sharing this lovely review. We truly appreciate you choosing to stay with us. It is a pleasure to know that our convenient location met your needs and expectations. We look forward to welcoming you back again. Best regards, Alvaro Gredilla, General Manager

Dear Guest, We are grateful for this maximum rating of your recent stay., We are glad we were able to meet all your requirements We look forward to welcoming you back. Best regards, Alvaro Gredilla, General Manager

Dear Sinead, Thank you for this positive rating. We are happy we were able to cater to all your needs. Thank you again. Best regards, Alvaro Gredilla, General Manager

Dear Enrico, Please accept our sincere thanks for this kind feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We hope that you will stay with us again many more times in the future. Best wishes, Alvaro Gredilla, General Manager

Dear Julia, Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and we appreciate your kind mention of our convenient location. We look forward to welcoming you back again. Best regards, Alvaro Gredilla, General Manager

Dear Jeb, We appreciate that you took the time to let us know your opinion of your experience with us. We are sorry your stay was not completely satisfying and are sorry for any inconvenience. Rest assured we will investigate this and take the necessary steps to ensure that this type of situation will no longer occur in the future. We have taken your feedback into consideration and have addressed this with our team members to ensure that your concerns are dealt with. We hope that you will visit us again in the future. Best regards, Alvaro Gredilla, General Manager

Dear David, We are grateful for your rating. We are sorry your stay was not as enjoyable as we would have liked. We would welcome your suggestions on how we could have improved your experience. Best regards, Alvaro Gredilla, General Manager

Dear Georgina, Thank you for letting us know how you rated your recent stay. We are glad we met your expectations. However, we would love to know what would have made your stay a perfect one. We look forward to welcoming you again. Best regards, Alvaro Gredilla, General Manager

Dear Steven, Thank you for taking the time to share your feedback. We are sorry that your stay with us did not match your expectations. Please don't hesitate to let us know of any issues at the time so that we may take immediate action. We regret that you felt our service fell below the standards expected of us. Rest assured that we will address this with our team members. Nevertheless, we are pleased we could help start your day off the right way with a tasty breakfast. It would be a pleasure to welcome you back. Kind regards, Alvaro Gredilla, General Manager

Dear Paul, Thank you for taking the time to share your review. We are sorry that you were not satisfied with your stay. Our team are all culturally aware and trained to treat our guests with the same respect and we regret that you felt otherwise. Please accept our sincere apologies, we can assure you that your comments will be shared with our team for review. We hope you will consider staying with us again in the future. Best wishes, Alvaro Gredilla, General Manager

Dear Guest, Thank you for taking the time to provide us with your review. We regret to hear that your stay wasn't entirely to your satisfaction. However, we would like to clarify that upgrades are available for an additional charge and our team are always happy to make this happen, should another room be available, we are sorry for any misunderstanding. We hope we can welcome you back in the future. Kind regards, Alvaro Gredilla, General Manager

Dear David, It's a real reward to receive such a great review. We are glad that you had a pleasant stay with us and appreciated our high standards. Your kind words about our team members are truly appreciated and inspire us to continue upholding our high standards of service. It is a pleasure to know that our strategic location helped make your stay enjoyable. We look forward to seeing you again. Best wishes, Alvaro Gredilla, General Manager

Dear Adrienne, Thank you for sharing your opinion of your stay with us. We are glad that everything met your expectations during your time with us. It's great to know that we helped start your day off on the right foot with our tasty breakfast buffet. We look forward to welcoming you back again. Best regards, Alvaro Gredilla, General Manager

Dear John, We are grateful for this maximum rating of your recent stay. We are very pleased you had a perfect stay. Thank you again. Best regards, Alvaro Gredilla, General Manager

Dear Grace, Thank you for sharing your experience. It's a pleasure to know that you found our location convenient. We are equally happy to know that our breakfast helped to start your day off the right way. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We look forward to welcoming you back soon. Best regards, Alvaro Gredilla, General Manager