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Reviews of Edgewater Hotel & Casino Resort

3.5 out of 5
Edgewater Hotel & Casino Resort
2020 S. Casino Drive, Laughlin, NV

Reviews

7.2

Good

Rating 10 - Excellent. 1551 out of 4626 reviews" "
Rating 8 - Good. 1205 out of 4626 reviews" "
Rating 6 - Okay. 820 out of 4626 reviews" "
Rating 4 - Poor. 549 out of 4626 reviews" "
Rating 2 - Terrible. 501 out of 4626 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Julie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bed was horrible. But otherwise the room was average. It was clean and that is worth a lot!
Stayed 2 nights in Apr 2024

4/10 Poor

Theodore

Disliked: Cleanliness, staff & service, property conditions & facilities
Old small TV Old furniture
Stayed 2 nights in Apr 2024
Response from s on Apr 18, 2024
Thank you for your feedback.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great...especially my host Shaluv Diehl...She treats me like a queen ,makes me feel special...I always stayed Tropicana for years...Will only come here now ....I like customer service ....trop is certainly not good with that .....sorry Trop...Well Done Edgewater
Stayed 1 night in Apr 2024
Response from s on Apr 18, 2024
Thank you for your feedback.

8/10 Good

Concepcion

Travelled with family
Liked: Cleanliness, staff & service
Great staff and very helpful. Needs upgrading,
Stayed 2 nights in Apr 2024
Response from Summer on Apr 17, 2024
Thank you for your feedback.

8/10 Good

Dustin

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Justine on Apr 17, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

4/10 Poor

Herb, Coulee Dam

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I have a concern regarding the price. I paid Expedia $73.11 when I booked to room. I was charged another $147.26 when I checked in. I know there is a resort fee but that is quite a bit.
Stayed 2 nights in Apr 2024
Response from Summer on Apr 16, 2024
When you arrived we authorized 50.00 per night for your security deposit and 23.63 per night for resort fee and taxes. When you checked out we released the 100.00 hold for the security deposit. It takes 7 to 10 business days to no longer see the pending hold and only see the charge of 47.26. Thank you

10/10 Excellent

Anisha or Jeffrey

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Justine on Apr 16, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

10/10 Excellent

Anisha or Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were comfortable. The poker tables were fun. The pool area was nice. The only negative was the Capriottis sub shop. It was the most horrible example of a Capriottis. They seriously should restaff or shut down to preserve the brand.
Stayed 1 night in Apr 2024
Response from Justine on Apr 16, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

10/10 Excellent

Bridget, Azusa

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel very friendly safe I will be back again
Stayed 1 night in Apr 2024
Response from Summer on Apr 15, 2024
Thank you for your feedback.

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find parking.
Stayed 1 night in Apr 2024
Response from Summer on Apr 14, 2024
Thank you for your feedback.

2/10 Terrible

STEVEN

Disliked: Staff & service, amenities, property conditions & facilities
My cousin has touretts and every bartender made fun of him. Teach your coworkers how to handle that situation before it get ugly
Stayed 1 night in Apr 2024

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a property that I frequent quite often. Fantastic view of the river and no matter what room they put you in basically you have a lovely view. Laughlin is a really cute little town. Only thing missing honestly is refrigerators in every room, the microwave I can do without lol! But that wouldn't hurt either. Because if we get something down the restaurant downstairs we want to finish it the next day as my roommate is my travel companion and I also do a lot of photo shoots at the hotel. As it stands now I would give it three and a half Stars.
Stayed 1 night in Apr 2024
Response from Summer on Apr 10, 2024
Thank you for your feedback.

6/10 Okay

Frank

Liked: Staff & service
The location on the river is nice. They have a river walk between 5 casinos. Rooms are dated but nice. The little 32 inch TV does not fit the room. Needs to be updated.
Stayed 2 nights in Apr 2024
Response from Summer on Apr 10, 2024
Thank you for your feedback.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the Edhewater hotel. The slot machines were VERY tight.
Stayed 11 nights in Mar 2024
Response from Summer on Apr 10, 2024
Thank you for your feedback.

8/10 Good

Joseph

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Justine on Apr 11, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

10/10 Excellent

Joleth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Summer on Apr 10, 2024
Thank you for your feedback.

8/10 Good

Crisogono

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Apr 2024
Response from s on Apr 9, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Gabrielle

Disliked: Cleanliness
dirty not cleaned good
Stayed 1 night in Apr 2024
Response from Summer on Apr 8, 2024
Thank you for your feedback.

10/10 Excellent

Letitia

Travelled with partner
friendly staff
Stayed 1 night in Mar 2024
Response from Summer on Apr 8, 2024
Thank you for your feedback.

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was convenient
Stayed 1 night in Apr 2024
Response from Summer on Apr 6, 2024
Thank you for your feedback.

6/10 Okay

Susan

Travelled with family
Parking was not good.
Stayed 1 night in Apr 2024
Response from s on Apr 11, 2024
Thank you for your feedback.

6/10 Okay

vilma

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
This place is a little run down but over all good. N
Stayed 2 nights in Apr 2024
Response from s on Apr 11, 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

Joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino had a variety of games. It has available cafe.
Stayed 1 night in Apr 2024
Response from Justine on Apr 6, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool area with great hours. Loved the pink box donuts. Nice hotel would stay again
Stayed 1 night in Mar 2024
Response from s on Apr 11, 2024
Thanks for staying with us. We appreciate your feedback

4/10 Poor

Jerry

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bed was lumpy
Stayed 1 night in Mar 2024
Response from Summer on Apr 3, 2024
Thank you for your feedback.

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressed with the whole improvement of the casino. Hadn’t been to Laughlin in about 6yrs. Looking forward to coming back
Stayed 1 night in Mar 2024
Response from s on Apr 1, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Janice

Travelled with partner
Disliked: Cleanliness, staff & service
Lady cashier was very rude and sighed and acted like I was bothering her by asking for a lot of $1 bills
Stayed 3 nights in Mar 2024
Response from s on Apr 1, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Deborah

Disliked: Cleanliness, staff & service
Housekeeping is a real struggle - you have to request towels, water, etc and then they still miss stuff. I made my reservation a month ahead and ended up with a handicap room. The shower was impossibly small and the bathroom flooded from the shower.
Stayed 4 nights in Mar 2024
Response from Justine on Apr 1, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

6/10 Okay

Rachel

Travelled with family and small children
Liked: Staff & service
The property is simple and fun but aging. There could be some structural and interior remodeling done. Especially surrounding the elevators and bathrooms.
Stayed 1 night in Mar 2024
Response from Justine on Apr 1, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

6/10 Okay

Martha

The hotel is old but ok
Stayed 2 nights in Mar 2024
Response from Summer on Apr 2, 2024
Thank you for your feedback.

4/10 Poor

Paula

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
First room did not have hot water. Second room smelled like urine. Both rooms were not very clean. I suggest you use cash for the vending machines as it takes money from cards. View of the river was nice.
Stayed 2 nights in Mar 2024
Response from Justine on Apr 1, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

2/10 Terrible

Gordy

Liked: Cleanliness, property conditions & facilities
Was kicked off casino floor for having a service dog that was for panick attacks which they said is not real
Stayed 1 night in Mar 2024
Response from s on Apr 1, 2024
Thank you for your feedback.

6/10 Okay

Laurie

Travelled with partner
Need more charger for electric epuipment
Stayed 2 nights in Mar 2024
Response from Justine on Mar 29, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

8/10 Good

Darlene

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I liked that it was near to the mall and In and Out. I am sorry to see that the mall is closing and that the movie theatre is closed there. I was disappointed in the “river view” because you could only see it if you had your face right up to the window, and the air conditioner was in the way to do that. I thought I would be able to sit and watch the River go by.
Stayed 2 nights in Mar 2024
Response from s on Mar 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is awesome Ty Geoffrey !
Stayed 1 night in Mar 2024
Response from Justine on Mar 28, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

8/10 Good

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great parking and ease of check in- property is a little dated and my room had cigar remnants in the trash can on what should have been a non-smoking room. Overall a great value for the price!
Stayed 2 nights in Mar 2024
Response from Summer on Mar 27, 2024
Thank you for your feedback.

6/10 Okay

Jeffrey, Avoca

Stayed 2 nights in Mar 2024
Response from Summer on Apr 16, 2024
Thank you for your feedback.

6/10 Okay

Karine

Stayed 5 nights in Mar 2024
Response from Summer on Mar 27, 2024
Thank you for your feedback.

6/10 Okay

Laura

Travelled with family
The property was ok. No big issues, other than parking lot so far away and the valet parking not advertised as avail to all for cost of tips. Room #19934 had a great view of sunset over the mountains, but car was parked very far away. Bathroom shower was AMAZING but counter could use updating. Quiet hallways and easy access to hotel check-in and was thankful NOT to have walk thru casino to get to room with all our luggage. Carts access would have been nice. Could have used more food choices...Denny's to pricey steakhouse, left limited options. Did enjoy the pricey Pink Box donuts...but early morning is the time to go so as to avoid lines. Disappointed that true penny slots 1cent/1 credit are becoming harder and harder to find, but we did still find a few tucked away. Overall, good evening. But did not feel I needed to return. Lack of free music entertainment like at Aquarius was odd for a Sat eve. Love the riverwalk!
Stayed 1 night in Mar 2024
Response from s on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Donna

Parking wasnt convenient. Beds were uncomfortable.
Stayed 2 nights in Mar 2024
Response from Justine on Mar 25, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

10/10 Excellent

DAVID

Travelled with family
Not everything is open
Stayed 1 night in Mar 2024
Response from Justine on Mar 25, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

6/10 Okay

Monica

Travelled with family
Liked: Staff & service
The casino was great. In the room, the bed and pillows was conformable, but the showers were disgusting, the tube was yellow and in the other room it was yellow and dirty, it had hairs in the side of the top tube.
Stayed 1 night in Mar 2024
Response from Justine on Mar 25, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.I'll be forwarding your comments over to housekeeping to make sure they clean that room.

10/10 Excellent

Larry

Disliked: Amenities, property conditions & facilities
It was run down inside the elevators And inside the room Sorry
Stayed 2 nights in Mar 2024
Response from Justine on Mar 25, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

8/10 Good

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
One of the nicer hotels on the Laughlin strip.
Stayed 1 night in Mar 2024
Response from Justine on Mar 25, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Justine on Mar 27, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

8/10 Good

R.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Justine on Mar 27, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

8/10 Good

Merton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
noisy
Stayed 1 night in Mar 2024
Response from s on Mar 24, 2024
Thank you for your feedback.

6/10 Okay

Susana, Avondale

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from s on Mar 25, 2024
Thank you for your feedback.

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Justine on Mar 25, 2024
Thank you for your feedback. We appreciate you taking the time to complete our survey.

2/10 Terrible

Ramona

Stayed 1 night in Mar 2024
Response from s on Apr 13, 2024
Thank you for your feedback.