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This is an older hotel but the room was very comfortable. It is a short walk from the hotel to the main piazza and the train station so it is very convenient. There were many options for breakfast and in the evening the restaurant serves dinner although we did not eat there. The staff was very helpful and friendly. I will stay here again the next time I am in Montecatini.
Good value, great location, good staff, great communal areas. The shower in the room was not great and a very small. However overall it represented very good value for money.
Beautiful, comfortable, friendly staff, walking distance to good restaurants and shops, safe area, very reasonable priced, just perfect! I would stay here again for sure! Highly recommend anyone stay here when visiting Tuscany. It’s an easy train ride to Lucca, Pisa, and Florence!
Arrived really late, receptionist was very friendly and helpful.
Bedroom really quiet and restful.
Breakfast was nice and staff friendly.
Lady at check out was really nice.
Really pleased overall. Will definitely come back!
Dumitru
Stayed 1 night in Aug 2021
10/10 Excellent
Natan
Business traveller
Jul 4, 2021
Liked: Cleanliness, staff & service, room comfort
Good hotel, great location
All in all the stay was very good.
One of the only hotels that active in this covid time.
Breakfast served by the hotel employee, a good one with many choices.
One minor issue, in some places it needs maintenance but it is not such significant.
This hotel gives you the feeling of one of those places out of an old movie when everything was glamorous. It is well kept, clean and the rooms are comfortable. The service from the front desk, not so much. My advice is to deal with them as little as possible. If you do one thing here is eat in their restaurant La Pecora Nera. Best best food and service in Montecatini. Highly recommended.
Staff was wonderful !! Location is perfect, there are many restaurants near the hotel. The rooms were spacious, clean and the air conditioning was cold. Everything about our stay was fantastic.
Very clean and pleasant hotel, looks very smart from the roadside.
Bright and clean room though could have been a little bigger
Nice patio around the outside to sit and have a coffee or a drink
Nice breakfast with good fruit juice and coffee
Very high standard throughout. All facilities including breakfast were first class. Excellent location - 5 mins from Central town station and close to town life including church. Staff are so obliging.
We we had a problem the first night as the AC and rig we're not working and this resulted in a sleepness night due to the outside noise from a carnival, as the windows had to be left open to cool the room. They upgraded our room that next day. They had a delicious breakfast though it was served late 730 to 1030 for touring the surrounding. We loved the area and the hotel, as it had old time charm and elegance.
Great location close enough to train for easy day trips to Florence or Pisa, far enough so no noise. Close to everything in Montecatini. Very friendly and accommodating staff,
Hotel is centrally located to spas, plazas, restaurants and shops. Hotel restaurant has food that is extremely delicious and fairly priced. Breakfast is a great mix of choices, all outstanding, especially the fresh fruit and the fresh baked goodies
The hotel was clean and deserves a 4 star rating. We had a nice size corner room with 2 large windows. The bathroom was also bigger than normal verses other hotels we've visited in Italy. The location was a 1 minute walk to the main city center. The receptionist (Catia) was very helpful with suggestions for restaurants, spas and other local activities.
Phillip
Stayed 4 nights in Sep 2017
6/10 Okay
Verified traveller
Jul 20, 2017
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
4 star hotel ?
Is this a 4 star hotel - I booked it because it had an excellent rating but this is what we found in our room on arriving - please see photos attached
Verified traveller
Stayed 4 nights in Jul 2017
Response from Fabio Cenni on Jul 24, 2017
Dear Anonimous, I'm sorry that your experience didn't satisfy your expectation. I suggest on your next stay to inform immediatly the reception about it because mostly of the inconvenience are easy ti be solved.
I remain at your disposal
Fabio Cenni
No ice machines only at bar you can find some. Internet is slow and unreliable specially if you are going to do work. Night bartender has no customer service skills. Front desk staff are helpfull and try to accomodate guest needs.
Mario M
Stayed 10 nights in Jun 2017
Response from Fabio Cenni on Sep 25, 2017
Dear Mario,
I confirm that our bar is open till midnight and till that time you can find ice there, no machine in the hotel, in Italy we are not used to offer this service but at any time, also the bight porter can help you in the lobby,
Regards
had a wonderful few days in Montecatini and the hotel was very convenient to all amenities,no problem with parking our car ,but purchase parking ticket from hotel
Mary
Stayed 5 nights in Jun 2017
Response from Fabio Cenni on Sep 25, 2017
Dear Mary,
thanks for your review. Parking is not difficult also if we are in the city center thanks to the daily ticket at 3,05 euros
Great location. Nice breakfast. Parking is not free, but the day pass is reasonable as long as you can find a parking space near by.
The hotel staff are OK, nothing good or bad to say about them. My room was clean, but a bit dated. I used the stairs to go up/down from my room and I noticed that they don't clean them that much. I just thought that the 4-Star rating was a bit too generous for this hotel. A good 3-Star hotel.
Hotel staff helpful, excellent cleaning staff, but
We generally had a positive stay here and housekeeping staff and front desk people were pleasant and helpful. The restaurant was not particularly noteworthy even though it is stated as fine dining. The hotel obviously has no interest in running its bar which is supposed to be open at 5 for cocktail hour. Whenever we wanted to get served there, someone at the front desk had to be asked to have someone at the bar. We then waited for someone to come from the restaurant, who seemed put out to be asked. Often they couldn't make a cocktail and left immediately after waiting on us. We have stayed in hotels in the same city whose bar area was staffed and patronized better. They should just close their bar because no effort is made to operate it.
I`ve stayed here before and this visit even surpassed the last visit. The hotel. breakfast is the best I`ve had on the Continent. The hotel location is excellent for a base to travel around Tuscany being only 5 mins from railway station. Montecatini is lovely and this hotel was so welcoming. I`ll be back.
william
8/10 Good
Chahin, Newcastle, Australia
Aug 26, 2016
Liked: Cleanliness, staff & service
A reasonably goof hotel
A good hotel for the value. If the room and the TV screen were a little bigger we would have been fully satisfied.
Excellent stay. Easy walk from train station. Comfortable bed. Large room. Good a/c. Excellent breakfast buffet. One evening they had a free champagne reception with delicious appetizers which was delightful. East walk to gorgeous park. Good shopping in town.
The Ercolini in Montecatini Terme was perfect for our week long stay in this area of Italy. It is conveniently located in this pleasant town and serves as a great base for visiting Firenze, Lucca, Sienna and other fascinating locations. The hotel itself is very comfortable and well maintained. Our room on the 4th floor overlooked a small garden with a large palm tree and other greenery. We are sensitive to noise but the room was quiet and it was lovely to get up in the morning, open the door and walk out onto our own private little balcony with a view of Tuscan countryside. The housekeeping staff were very thorough and our room and bathroom was meticulously clean. The bedding although perfectly acceptable and very clean, could perhaps be upgraded to include a light, white duvet rather than the blanket which was there. The breakfast room is luxurious and the food typically Italian - plentiful, tasty and beautifully presented. In all a very pleasant stay.
Verified traveller
Response from Fabio Cenni on May 17, 2016
Dear Guest, thanks for your review and the time spent writing a so detailed note. It will be very useful for future traveller that are looking for a good accommodation in our town. As you wrote our position is excellent to achieve the train station in few minutes walking and from there arrive in Florence, Lucca, Pisa and Pistoia.
I hope to be able to meet you again in the future,
Best Regards