All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 671 out of 1002 reviews" "
10 - Excellent
671
Rating 8 - Good. 216 out of 1002 reviews" "
8 - Good
216
Rating 6 - Okay. 61 out of 1002 reviews" "
6 - Okay
61
Rating 4 - Poor. 22 out of 1002 reviews" "
4 - Poor
22
Rating 2 - Terrible. 32 out of 1002 reviews" "
2 - Terrible
32
9.0/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Good
Adrian
Mar 15, 2024
Liked: Cleanliness, staff & service, amenities
Na
Adrian
Stayed 1 night in Mar 2024
Response from Cassandra -Operations Supervisor on Mar 15, 2024
Thank you, Adrian! Hoping, next visit we can provide you with a 5 out of 5 stay.
Property is overall very nice, spacious room and amazing staff.
Pravinth
Response from Theresa on Mar 13, 2024
Thank you, Pravinth! We are so happy you enjoyed your stay and greatly appreciate the compliments! Hoping, next visit we can provide you with a 5 out of 5 stay.
6/10 Okay
Austin
Travelled with family, Travelled with family and small children
Mar 3, 2024
Liked: Staff & service, amenities
Really what was bad about the hotel was the pool, the water was definitely not clear and the tile around the top of the pool was gross, it really needs to be cleaned. Staff was super nice and helpful, but please clean your pool.
Austin
Stayed 1 night in Mar 2024
Response from Cassandra -Operations Supervisor on Mar 4, 2024
We are very sorry to learn that you ran into cleanliness issues with the pool. We appreciate that you took the time to let us know and we will make certain this does not happen again.
Property is filthy! Disgusting! I would never ever ever stay again! The price u payed compared to what I received feels like I was robbed!!!! They need ti close this dirty place down. I am sooo disappointed in Expedia and their false ratings!!!
Iteona
Stayed 2 nights in Mar 2024
Response from Theresa on Mar 3, 2024
Iteona thank you for taking the time to review your stay. We are very disappointed to learn that you had a poor experience. We appreciate your calling us tomorrow.
Great stay. The double beds are a bit small. Would be better with queens. Service was great! We would stay again.
Theresa
Stayed 2 nights in Jan 2024
Response from Theresa on Jan 23, 2024
Thank you, Theresa. We definitely advertise that the beds are full size. We are sorry that you wished to have queen beds. Thank you for the compliments and look forward to welcoming you back!
Awesome! Staff super friendly! Free laundry! Free food perks that we didn't even know about! Complimentary breakfast was fabulous! Beds comfy. 10/10 - great price, location, amenities, and service.
Sherrie
Stayed 10 nights in Dec 2023
Response from Theresa on Jan 10, 2024
Thank you Sherrie! We appreciate the perfect rating and wonderful compliments! We hope we have the privilege of welcoming you back each time you are in the area!
Thank you, Adilen for your comments. As you can see with many of our reviews, our staff and team are complimented often for our levels of service and friendliness, we hope we have the opportunity to show you this level of service on your return visit.
Marcos, thank you for taking the time to review your stay. We are excited you enjoyed your stay with us and look forward to welcoming you back when you are in the area.
This is my 4th stay at this particular property. I liked how it’s so close to the Buffalo campus and the options below. I enjoy looking out my window to see foot traffic. Noise wasn’t bad at all- however I’m a city girl, noise level is all relative.
Khanh
Stayed 3 nights in Dec 2023
Response from Theresa on Jan 5, 2024
Khanh we thank you for your review! Hopefully, next visit we provide you with a 5 star stay.Wishing you the best in the New Year
Thank you, Elizabeth! We hope we have the honor of welcoming you back!
2/10 Terrible
Joshua
Dec 26, 2023
Joshua
Stayed 5 nights in Jun 2023
Response from Theresa on Dec 27, 2023
Joshua we are very sorry to learn that you did not enjoy your stay in June of this year. We wish you would have let us know while you were with us that you were not enjoying your stay so we could work together and take care of what may have been wrong.
10/10 Excellent
Michael
Dec 24, 2023
Michael
Stayed 2 nights in Dec 2023
Response from Theresa on Dec 25, 2023
Thank you, Michael! We hope we get the opportunity to welcome you back.
We came into town for the Bills / Cowboys game and overall enjoyed the stay. Our kitchen was a little dirty still and some ants but besides that everything was great. Morning breakfast was excellent and the restaurants/ tavern next door were also great. We will definitely come back to this hotel on our next trip to Buffalo. Super close to airport and downtown Buffalo!! 4.5 ⭐️
Robert
Stayed 3 nights in Dec 2023
Response from Theresa on Dec 23, 2023
Robert thank you for the terrific rating and very nice review. We are very sorry that your kitchen was not cleaned to perfection. We hope the staff took care of this right when you brought it to their attention. We hope we have the privilege of welcoming you back when you return to the area.
10/10 Excellent
aviva
Travelled with family
Dec 12, 2023
Liked: Cleanliness, staff & service, amenities
aviva
Stayed 2 nights in Dec 2023
Response from Theresa on Dec 13, 2023
Thank you, aviva!
10/10 Excellent
Ulanda
Travelled with family, Travelled with family and small children, Travelled with group
Staff was very nice. Mark at front desk was great, he answeded all are queztions and allowed us to checkin early. Our children LOVED the pool and had an amzing time.
Thanks and we look forwad to visiting in the future.
Ulanda
Stayed 1 night in Dec 2023
Response from Theresa on Dec 5, 2023
Thank you Ulanda! We cannot wait for your next visit! So glad you and your family had a lovely stay.
Our room was for pets and was nice but wasn’t super up to par. Paint was chipped and the rug had stains. But other than that it was a good place to stay with pets. The breakfast was great!
Andrea
Stayed 2 nights in Oct 2023
Response from Theresa on Oct 31, 2023
Andrea, thank you for reviewing your stay! We appreciate your great compliments and will do our best to have the room in perfect condition for your return
We truly enjoyed our stay. From the amazing breakfast and the unexpected evening snacks to the helpful, friendly staff, these extras made our stay really nice!
Evan
Stayed 2 nights in Oct 2023
Response from Theresa on Oct 17, 2023
Thank you Evan! We are so happy we provided you with a great stay! We appreciate the wonderful compliments and look forward to your next visit.
8/10 Good
Md
Oct 12, 2023
Md
Stayed 4 nights in Oct 2023
Response from Cassandra -Operations Supervisor on Oct 13, 2023
The staff was above and beyond courteous, helpful, wonderful people they were there for problems that you may have hand it to you like browns I will definitely go back if I’m ever in the Buffalo area we had a wonderful time
merrily jean
Stayed 10 nights in Sep 2023
Response from Cassandra -Operations Supervisor on Oct 12, 2023
Merrily Jean, I am delighted that we were able to accommodate you during your stay! Thank you so much for your very kind words! We would love to have you back the next time you are visiting Buffalo!
I liked the fact that the location was perfect for us and everything we needed was right there. I would definitely stay there again!
Barbara
Stayed 1 night in Oct 2023
Response from Cassandra -Operations Supervisor on Oct 12, 2023
Barbara, thank you so much for your kind words! I am thrilled that your stay was perfect! We would love to have you again next time you are in Buffalo!
Nice rooms and clean rooms and kitchen.
Sofa in room can be updated.
Loved the kitchen with all amenities.
Breakfast good- eggs could be a bit hotter but overall good selection.
Thanks Staybridge Buffalo!
Georg
Stayed 1 night in Oct 2023
Response from Cassandra -Operations Supervisor on Oct 12, 2023
Thank you for your kind words, Georg! On your next visit, I hope we are able to make it a 5 star stay for you!!