Full-size fridge, microwave, stovetop, dishwasher

Reviews of Staybridge Suites Buffalo-Amherst, an IHG Hotel

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 671 out of 1002 reviews" "
Rating 8 - Good. 216 out of 1002 reviews" "
Rating 6 - Okay. 61 out of 1002 reviews" "
Rating 4 - Poor. 22 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Adrian

Liked: Cleanliness, staff & service, amenities
Na
Stayed 1 night in Mar 2024
Response from Cassandra -Operations Supervisor on Mar 15, 2024
Thank you, Adrian! Hoping, next visit we can provide you with a 5 out of 5 stay.

8/10 Good

Pravinth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is overall very nice, spacious room and amazing staff.
Response from Theresa on Mar 13, 2024
Thank you, Pravinth! We are so happy you enjoyed your stay and greatly appreciate the compliments! Hoping, next visit we can provide you with a 5 out of 5 stay.

6/10 Okay

Austin

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Really what was bad about the hotel was the pool, the water was definitely not clear and the tile around the top of the pool was gross, it really needs to be cleaned. Staff was super nice and helpful, but please clean your pool.
Stayed 1 night in Mar 2024
Response from Cassandra -Operations Supervisor on Mar 4, 2024
We are very sorry to learn that you ran into cleanliness issues with the pool. We appreciate that you took the time to let us know and we will make certain this does not happen again.

2/10 Terrible

Iteona

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property is filthy! Disgusting! I would never ever ever stay again! The price u payed compared to what I received feels like I was robbed!!!! They need ti close this dirty place down. I am sooo disappointed in Expedia and their false ratings!!!
Stayed 2 nights in Mar 2024
Response from Theresa on Mar 3, 2024
Iteona thank you for taking the time to review your stay. We are very disappointed to learn that you had a poor experience. We appreciate your calling us tomorrow.

10/10 Excellent

Kwai Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location!
Stayed 1 night in Mar 2024
Response from Cassandra -Operations Supervisor on Mar 3, 2024
Kwai Hong, we are so glad you enjoyed your stay with us! We hope to welcome you back on your next visit to Buffalo.

10/10 Excellent

Erica

Clean and friendly staff
Stayed 2 nights in Feb 2024
Response from Theresa on Feb 26, 2024
Erica, thank you for the perfect rating and compliments!We hope to have the honor of welcoming you back!

8/10 Good

J'Ariam

Stayed 1 night in Feb 2024
Response from Cassandra -Operations Supervisor on Mar 24, 2024
Thank you, J'Ariam! Hoping, next visit we can provide you with a 5 out of 5 stay.

8/10 Good

Arne

Stayed 2 nights in Feb 2024
Response from Cassandra -Operations Supervisor on Mar 24, 2024
Thank you, Arne! Hoping, next visit we can provide you with a 5 out of 5 stay.

10/10 Excellent

Michael

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room clean and comfortable.
Stayed 1 night in Feb 2024
Response from Theresa on Feb 20, 2024
Michael, thank you for the 5 star rating and the beautiful compliments!We hope to welcome you back soon!

10/10 Excellent

Abby

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast spacious room!
Stayed 1 night in Feb 2024
Response from Cassandra -Operations Supervisor on Feb 19, 2024
Thank you, Abby for the perfect rating and lovely compliments! We hope you will honor us with future visits.

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large, clean rooms and friendly staff. Good breakfast in the morning.
Stayed 1 night in Feb 2024
Response from Cassandra -Operations Supervisor on Feb 19, 2024
Matt, we thank you for rating your stay and the lovely compliments! We hope next visit we provide you with a 5-star stay.

10/10 Excellent

Ruben

Stayed 7 nights in Feb 2024
Response from Cassandra -Operations Supervisor on Mar 24, 2024
Thank you, Ruben! We appreciate the perfect rating and hope to welcome you back on your next trip to Buffalo!

8/10 Good

David

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Theresa on Jan 30, 2024
David we thank you for rating your stay. We hope next visit we provide you with a 5-star stay.

10/10 Excellent

Judith

Great, comfortable and convenient
Stayed 2 nights in Jan 2024
Response from Theresa on Jan 27, 2024
Thank you, Judith for the perfect rating and lovely compliments. We have you will honor us with future visits.

6/10 Okay

Meghan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average hotel nice stay for Chiefs - Buffalo game
Stayed 2 nights in Jan 2024
Response from Theresa on Jan 23, 2024
Meghan thank you for reviewing your stay. Very sorry we did not provide you with a great stay!

8/10 Good

Theresa, Marion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. The double beds are a bit small. Would be better with queens. Service was great! We would stay again.
Stayed 2 nights in Jan 2024
Response from Theresa on Jan 23, 2024
Thank you, Theresa. We definitely advertise that the beds are full size. We are sorry that you wished to have queen beds. Thank you for the compliments and look forward to welcoming you back!

10/10 Excellent

Zhenyu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfort bed
Stayed 2 nights in Jan 2024
Response from Theresa on Jan 23, 2024
Zhenyu, thank you for the perfect rating! We are so glad the bed was really comfortable! We love to promote good night's sleep!

10/10 Excellent

Jerry, Mount Airy

Stayed 1 night in Jan 2024
Response from Cassandra -Operations Supervisor on Jan 15, 2024
Thank you, Jerry! We are so glad that you enjoyed your stay!

10/10 Excellent

shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Cassandra -Operations Supervisor on Jan 15, 2024
Thank you, Shawn! We are so glad you enjoyed your stay with us!

8/10 Good

Ormanic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly staff. Conveniently located just minutes away from everything.
Stayed 5 nights in Dec 2023
Response from Theresa on Jan 23, 2024
Thank you, Ormanic! We appreciate the compliments and are glad that our location was perfect for you!

10/10 Excellent

Sherrie, Mesa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Staff super friendly! Free laundry! Free food perks that we didn't even know about! Complimentary breakfast was fabulous! Beds comfy. 10/10 - great price, location, amenities, and service.
Stayed 10 nights in Dec 2023
Response from Theresa on Jan 10, 2024
Thank you Sherrie! We appreciate the perfect rating and wonderful compliments! We hope we have the privilege of welcoming you back each time you are in the area!

2/10 Terrible

Adilen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Convenient to the airport
Stayed 7 nights in Dec 2023
Response from Theresa on Jan 10, 2024
Thank you, Adilen for your comments. As you can see with many of our reviews, our staff and team are complimented often for our levels of service and friendliness, we hope we have the opportunity to show you this level of service on your return visit.

10/10 Excellent

Marcos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal, local anda service
Stayed 7 nights in Dec 2023
Response from Theresa on Jan 10, 2024
Marcos, thank you for taking the time to review your stay. We are excited you enjoyed your stay with us and look forward to welcoming you back when you are in the area.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Theresa on Jan 10, 2024
Thank you, Joan! We are so happy you enjoyed your stay with us! We hope to have the honor of welcoming you back.

8/10 Good

Khanh

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
This is my 4th stay at this particular property. I liked how it’s so close to the Buffalo campus and the options below. I enjoy looking out my window to see foot traffic. Noise wasn’t bad at all- however I’m a city girl, noise level is all relative.
Stayed 3 nights in Dec 2023
Response from Theresa on Jan 5, 2024
Khanh we thank you for your review! Hopefully, next visit we provide you with a 5 star stay.Wishing you the best in the New Year

10/10 Excellent

Sarah

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to hotel when in Buffalo-close to family and anywhere you want to visit,shop,eat! Staff is always so helpful and friendly!
Stayed 5 nights in Dec 2023
Response from Theresa on Jan 5, 2024
Thank you, Sarah! We are so happy you enjoyed your stay again and that we can look forward to your return! Happiest wishes for the New Year

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Theresa on Dec 30, 2023
Thank you, Elizabeth! We hope we have the honor of welcoming you back!

2/10 Terrible

Joshua

Stayed 5 nights in Jun 2023
Response from Theresa on Dec 27, 2023
Joshua we are very sorry to learn that you did not enjoy your stay in June of this year. We wish you would have let us know while you were with us that you were not enjoying your stay so we could work together and take care of what may have been wrong.

10/10 Excellent

Michael

Stayed 2 nights in Dec 2023
Response from Theresa on Dec 25, 2023
Thank you, Michael! We hope we get the opportunity to welcome you back.

8/10 Good

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Theresa on Dec 24, 2023
Thank you, Randy! Hopefully, next visit we provide a 5 star stay.

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Theresa on Dec 24, 2023
Thank you, Aisha!

10/10 Excellent

Robert

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We came into town for the Bills / Cowboys game and overall enjoyed the stay. Our kitchen was a little dirty still and some ants but besides that everything was great. Morning breakfast was excellent and the restaurants/ tavern next door were also great. We will definitely come back to this hotel on our next trip to Buffalo. Super close to airport and downtown Buffalo!! 4.5 ⭐️
Stayed 3 nights in Dec 2023
Response from Theresa on Dec 23, 2023
Robert thank you for the terrific rating and very nice review. We are very sorry that your kitchen was not cleaned to perfection. We hope the staff took care of this right when you brought it to their attention. We hope we have the privilege of welcoming you back when you return to the area.

10/10 Excellent

aviva

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Theresa on Dec 13, 2023
Thank you, aviva!

10/10 Excellent

Ulanda

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Mark at front desk was great, he answeded all are queztions and allowed us to checkin early. Our children LOVED the pool and had an amzing time. Thanks and we look forwad to visiting in the future.
Stayed 1 night in Dec 2023
Response from Theresa on Dec 5, 2023
Thank you Ulanda! We cannot wait for your next visit! So glad you and your family had a lovely stay.

8/10 Good

Mary Clare

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to check in and they were very accomodating to our early check in request
Stayed 3 nights in Nov 2023
Response from Theresa on Dec 13, 2023
Thank you, Mary Clare. Hopefully, next visit we will provide you a 5 star stay

6/10 Okay

Cruse

Stayed 2 nights in Nov 2023
Response from Theresa on Dec 23, 2023
Cruse we are sorry we did not provide you with a perfect stay

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic breakfast, cookies in the evening, very homey.
Stayed 4 nights in Nov 2023
Response from Theresa on Nov 28, 2023
Glenn thank you for the fabulous review! We hope to have the privilege of welcoming you back each time you are i the area!

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like that the hot tub had been cemented over. Everything else was amazing
Stayed 2 nights in Nov 2023
Response from Theresa on Dec 5, 2023
Thank you Kyle! Very sorry you were hoping for a hot tub.

8/10 Good

Justina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Theresa on Nov 22, 2023
Thank you Justina! Hopefully next visit we provide you a perfect stay

10/10 Excellent

Nasrin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Theresa on Nov 2, 2023
Thank you Nasrin! We are so glad you enjoyed you stay!

8/10 Good

ROCCO

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place in a convenient location. Many services around
Stayed 1 night in Oct 2023
Response from Theresa on Nov 2, 2023
ROCCO thank you for the lovely review! We hope to see you again soon.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tis a good spot
Stayed 1 night in Oct 2023
Response from Theresa on Oct 31, 2023
Thank you, Daniel! We are thrilled you had a great day and hope to see you soon

10/10 Excellent

Carrie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome. Located us a wheelchair, great help with my newly blinded mother. Just wonderful!
Stayed 2 nights in Oct 2023
Response from Cassandra -Operations Supervisor on Oct 26, 2023
Carrie, I am delighted that you had a perfect stay! I am so glad that we were able to assist you! I hope your mother is doing well!

8/10 Good

Andrea

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Our room was for pets and was nice but wasn’t super up to par. Paint was chipped and the rug had stains. But other than that it was a good place to stay with pets. The breakfast was great!
Stayed 2 nights in Oct 2023
Response from Theresa on Oct 31, 2023
Andrea, thank you for reviewing your stay! We appreciate your great compliments and will do our best to have the room in perfect condition for your return

10/10 Excellent

Evan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay. From the amazing breakfast and the unexpected evening snacks to the helpful, friendly staff, these extras made our stay really nice!
Stayed 2 nights in Oct 2023
Response from Theresa on Oct 17, 2023
Thank you Evan! We are so happy we provided you with a great stay! We appreciate the wonderful compliments and look forward to your next visit.

8/10 Good

Md

Stayed 4 nights in Oct 2023
Response from Cassandra -Operations Supervisor on Oct 13, 2023
Thank you, Md, for rating your stay with us! :)

10/10 Excellent

merrily jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was above and beyond courteous, helpful, wonderful people they were there for problems that you may have hand it to you like browns I will definitely go back if I’m ever in the Buffalo area we had a wonderful time
Stayed 10 nights in Sep 2023
Response from Cassandra -Operations Supervisor on Oct 12, 2023
Merrily Jean, I am delighted that we were able to accommodate you during your stay! Thank you so much for your very kind words! We would love to have you back the next time you are visiting Buffalo!

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that the location was perfect for us and everything we needed was right there. I would definitely stay there again!
Stayed 1 night in Oct 2023
Response from Cassandra -Operations Supervisor on Oct 12, 2023
Barbara, thank you so much for your kind words! I am thrilled that your stay was perfect! We would love to have you again next time you are in Buffalo!

8/10 Good

Georg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and clean rooms and kitchen. Sofa in room can be updated. Loved the kitchen with all amenities. Breakfast good- eggs could be a bit hotter but overall good selection. Thanks Staybridge Buffalo!
Stayed 1 night in Oct 2023
Response from Cassandra -Operations Supervisor on Oct 12, 2023
Thank you for your kind words, Georg! On your next visit, I hope we are able to make it a 5 star stay for you!!

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great breakfast with good options.
Stayed 1 night in Oct 2023
Response from Theresa on Oct 9, 2023
Thank you Denise! We are so happy you enjoyed your stay with us and hope we have the privilege of welcoming you back!