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M Hotel Buffalo – Avis

3.5 out of 5
M Hotel Buffalo
2040 Walden Ave, Buffalo, NY

Avis

7,0

Bien

Note de 10 – Excellent, d’après 211 avis sur 661." "
Note de 8 – Bien, d’après 138 avis sur 661." "
Note de 6 – Acceptable, d’après 121 avis sur 661." "
Note de 4 – Médiocre, d’après 93 avis sur 661." "
Note de 2 – Terrible, d’après 98 avis sur 661." "

6,8/10

Propreté

7,4/10

Service et personnel

7,0/10

Commodités

6,6/10

État et installations de l’hébergement

7,0/10

Écoresponsabilité

Avis

4/10 – Médiocre

Johanne, Montreal

Voyage en famille
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
La propriété est actuellement en rénovation car les chambres, corridors ne sont plus du tout au goût du jour et très désuets. On aurait aimé le savoir au moment de la réservation. Souvent des senteurs de cannabis dans les corridors et personne n’a fait nos 2 chambres pendant le séjour, aucun avis à cet effet lors de l’arrivée. Le petit-déjeuner compris très médiocre.
Séjour de 3 nuits en décembre 2023
Sophia CSR a répondu le 27 déc. 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback, and we apologize for the inconvenience faced by you. We will always ensure that we keep delighting you with our facilities and services. We appreciate your patience with the ongoing beautification of our property!

10/10 – Excellent

Emilie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great employees
Séjour de 1 nuit en novembre 2023
Sophia CSR a répondu le 21 nov. 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 – Bien

Yves, Montréal

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Proche autoroute
Séjour de 1 nuit en novembre 2023
Sophia CSR a répondu le 21 nov. 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 – Bien

stéphane

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Service courtois
Séjour de 1 nuit en novembre 2023
Sophia CSR a répondu le 13 nov. 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 – Terrible

Michel

Voyage en groupe
Points faibles : Propreté, commodités et état et installations de l’hébergement.
J’ai refuser la chambre et je vais demandé un remboursement à Expedia. Je suis allé prendre une chambre chez Hampton in.
Séjour de 1 nuit en septembre 2023
Sophia CSR a répondu le 3 oct. 2023
Hello,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

8/10 – Bien

MissKat

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Bon rapport qualité prix
En général tout était bien. Par contre l’insonorisation laisse à désirer. D’un côté une famille avec de jeunes enfants qui criaient et de l’autre un couple qui s’envoie en l’air mais on a bien cru que ça se finirait mal par l’ampleur de leur dispute. Mais pour le rapport qualité prix on ne pouvait pas trop chialer.
Séjour de 1 nuit en septembre 2023
Darlene, Assistant General Manager a répondu le 14 sept. 2023
Thank you for taking the time to provide your feedback regarding your stay. We're glad you overall enjoyed your stay. Please let us know in the future if others are disturbing your sleep. We hope to welcome you back in the future.

8/10 – Bien

Jeremy

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Service was good and the room was clean, just a little dated.
Séjour de 1 nuit en juillet 2023
Sophia CSR a répondu le 7 juill. 2023
Hello,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 – Bien

Heather

Voyage en groupe
Points forts : Propreté, commodités
Hotel was decent for the location and price. Looks like they are currently undergoing some renovations but otherwise the rooms with the indoor balcony are worth booking!
Séjour de 6 nuits en avril 2024

2/10 – Terrible

Robert, Buffalo

Voyage en famille
Points faibles : Propreté, service et personnel et commodités.
Im currently sitting in a filthy room that is 80 degrees and smells like mold, im dripping in sweat, my kids are miserable and the guy at the front desk wont even give us a fan. He offered to swap us to a different room but required we pack all our luggage at 1am. I said can we please just move my kids and grab our luggage in the am, he said no he has to close out the room and setup another one. If there wasnt 2 other people down there complaining, i might of woke up the baby, my wife and son to move rooms, but i am pretty sure none of the ACs work. There was no pillows and blanket for the futon and when i asked for pillows and sheets to make it up they sent no pillows and a comforter to the room instead of sheets. Like we need a comforter in an 80 degree room. DO NOT EVER STAY HERE! The new owners suck, i have stayed at motels of the thruway that were cleaner and more professional.
Séjour de 1 nuit en mai 2024
DHI Customer Support a répondu le 9 mai 2024
Dear Robert,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained stay here, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. We hope you consider staying with us again.

10/10 – Excellent

Amit

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Is excellent choice
Séjour de 1 nuit en mai 2024
DHI Customer Support a répondu le 9 mai 2024
Dear Amit,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

2/10 – Terrible

Austin

Points faibles : Propreté, service et personnel
Séjour de 1 nuit en mai 2024
DHI Customer Support a répondu le 9 mai 2024
Dear Austin,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

8/10 – Bien

angel

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good
Séjour de 1 nuit en avril 2024
DHI Customer Support a répondu le 9 mai 2024
Angel,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

6/10 – Acceptable

Geordie

Voyage de couple
We arrived last Saturday, we were given a room that needed some updating. The washroom was in dire need of a renovation. Also we got a king bed and they had the smallest pillows, I asked for a few extra pillows at the front desk and the employee came out with a small pillow I asked for another one as they were so tiny. He said he could not give me another one. We took the pillow to the room. I put on the pillow case and it was three time the size of the pillow. I didn’t realize that it was such a big deal to ask for two more pillows. Guess I’ll have to travel with my own from now on
Séjour de 1 nuit en avril 2024
DHI Customer Support a répondu le 3 mai 2024
Dear Geordie,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

4/10 – Médiocre

Blair

Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
A pen was in the sheets. The Blanket was ripped. The gym water fountain was stained with white crust .Seriously
Séjour de 3 nuits en avril 2024
DHI Customer Support a répondu le 3 mai 2024
Dear Blair,Thank you for the review. We have communicated this issue with our team and are optimistic that the problem should not happen moving forward. We do hope you will consider staying with us again.

10/10 – Excellent

Tim

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Just a place to sleep
Séjour de 1 nuit en avril 2024
DHI Customer Support a répondu le 3 mai 2024
Dear Tim,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 – Excellent

Pierre

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The swimming pool and the trees around.
Séjour de 1 nuit en mai 2024
DHI Customer Support a répondu le 3 mai 2024
Dear Pierre,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 – Excellent

Elizabeth

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
I loved the convenience of being close by the mall and not too far from the airport. It was very easily accessible to travel downtown via public transportation.
Séjour de 1 nuit en mai 2024
DHI Customer Support a répondu le 3 mai 2024
Dear Elizabeth,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 – Excellent

Miroslawa

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Helpful, co-operative and nice staff. The breakfast was excellent and the staff there are gentle with smiling face.
Séjour de 2 nuits en avril 2024
DHI Customer Support a répondu le 3 mai 2024
Dear Miroslawa,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 – Excellent

Jackie

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean and good value
Séjour de 1 nuit en avril 2024
DHI Customer Support a répondu le 3 mai 2024
Dear Jackie,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 – Bien

Christy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
DHI Customer Support a répondu le 3 mai 2024
Dear Christy,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

8/10 – Bien

Arthur

Large property....needed better signage for directions around the building.
Séjour de 1 nuit en avril 2024
DHI Customer Support a répondu le 3 mai 2024
Dear Arthur,Thank you for the review. I will definitely share with my management staff to make proper improvements. We hope to see you back!

10/10 – Excellent

Shoja

Points forts : Propreté
Séjour de 1 nuit en avril 2024
DHI Customer Support a répondu le 3 mai 2024
Dear Shoja,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 – Bien

Amanda

Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
Overall a better hotel than I thought I was getting. Checking in the one night was insane. Took an hour and half. Which is crazy, they need to come up with a better system when there is an event in the area happening. But good stay and would book again
Séjour de 1 nuit en avril 2024
DHI Customer Support a répondu le 3 mai 2024
Dear Amanda,We are delighted to hear that you had a great stay at our hotel! We strive to provide our guests with the best hospitality experience and it's wonderful to know that we achieved that goal. Thank you for taking the time to share your feedback - it means a lot to us.

4/10 – Médiocre

adam

Voyage de couple
Points faibles : Service et personnel, état et installations de l’hébergement
First off $250 incidental fee is ridiculous should be put right on when you book room . 1.5hr check in. You new of concert and hockey teams staying in your hotel could have better prepared. The person we had check us in was not the greatest. Did you know you can add breakfast to your stay for an additional $20? Neither did we!! The bedding didn’t stay on the bed oh and also when we were trying to remake the bed. There was a massive stain on the mattress. Employees need to work on customer service skills and hotel needs a revamp .. not overly impressed with the stay.. only way I’d stay there again is if there was no other hotels available.
Séjour de 2 nuits en avril 2024
DHI Customer Support a répondu le 3 mai 2024
Dear adam,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

6/10 – Acceptable

Amy

Points forts : Service et personnel
Séjour de 1 nuit en avril 2024
DHI Customer Support a répondu le 3 mai 2024
Amy,Thank you for the review.

8/10 – Bien

Taryn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everyone checked in at the same time so we waited in a line of 100 people and it took almost an hour to check in.
Séjour de 1 nuit en avril 2024
DHI Customer Service a répondu le 26 avr. 2024
Dear Taryn,Sorry about the inconveniencies you faced during check in. Our goal is to provide exceptional customer service to all our guests. We hope you consider staying with us again!

10/10 – Excellent

John

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place
Séjour de 1 nuit en avril 2024
DHI Customer Service a répondu le 26 avr. 2024
Dear John,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 – Acceptable

Leslie

Voyage en famille
Unfortunately during our stay the pool was closed for cleaning. Our room didn't get cleaned between our 2 night stay. The breakfast wasn't very good and it was a repeat on day 2. I had toast and tea.
Séjour de 2 nuits en avril 2024
DHI Customer Service a répondu le 26 avr. 2024
Dear Leslie,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

2/10 – Terrible

Sara

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
room was dirty
Séjour de 1 nuit en avril 2024
DHI Customer Service a répondu le 26 avr. 2024
Dear Sara,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

4/10 – Médiocre

Lindsey

Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
Séjour de 1 nuit en avril 2024
DHI Customer Service a répondu le 26 avr. 2024
Dear Lindsey,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

2/10 – Terrible

Maria

Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
Séjour de 1 nuit en avril 2024
DHI Customer Service a répondu le 26 avr. 2024
Dear Maria,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 – Excellent

Kostakis

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Great stay overall
Séjour de 1 nuit en avril 2024
DHI Customer Service a répondu le 26 avr. 2024
Dear Kostakis,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 – Bien

Monique

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités
Overall, the hotel is fairly good. It could benefit from some updates and improved amenities, and the pool area was quite cold. However, the positives outweigh the negatives. I would stay here again.
Séjour de 1 nuit en avril 2024
DHI Customer Service a répondu le 26 avr. 2024
Dear Monique,We are delighted to hear that you had a great stay at our hotel! We strive to provide our guests with the best hospitality experience and it's wonderful to know that we achieved that goal. Thank you for taking the time to share your feedback - it means a lot to us.

10/10 – Excellent

julie

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel for concerts at the bills stadium! 15 minute drive away from the craziness!
Séjour de 1 nuit en avril 2024
DHI Customer Service a répondu le 26 avr. 2024
Dear Julie,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 – Excellent

Thomas

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Only issue was they don’t tell you about the $250 deductible on here only when you go to check in
Séjour de 1 nuit en avril 2024
DHI Customer Service a répondu le 26 avr. 2024
Dear Thomas,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 – Excellent

Michael

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
DHI Customer Service a répondu le 26 avr. 2024
Dear Michael,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 – Bien

Jamie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to shopping mall , lots of parking available, decent beds and pillows
Séjour de 1 nuit en avril 2024
DHI Customer Service a répondu le 26 avr. 2024
Dear Jamie,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

4/10 – Médiocre

victoria

Points faibles : Propreté
Séjour de 1 nuit en avril 2024
DHI Customer Service a répondu le 26 avr. 2024
Dear Victoria,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

8/10 – Bien

James

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The place was a great price and located near the mall and other shopping. The morning breakfast was just ok with not a lot of selection.
Séjour de 2 nuits en avril 2024
a a répondu le 20 avr. 2024
Thank you for choosing The M Hotel Buffalo. Your comments inspire our team to continually provide excellent service. The breakfast is a complimentary offering, as a gesture of hospitality. Coffee, Tea, Fruit Juices, Morning Pastries, breads, muffins, bagels, yogurt, whole fruit, cereal, eggs, potatoes and turkey sausage. That is a great selection considering it is offered at no additional expense to our hotel guests. We are confident that it is a nice morning send-off. We look forward to hosting you again in the future.

2/10 – Terrible

Kathy

Waited an hour and 20 mins to check in
Séjour de 1 nuit en avril 2024
DHI Customer Service a répondu le 26 avr. 2024
Dear Kathy,Thank you for the review. We have communicated this issue with our team and are optimistic that the problem should not happen moving forward. We do hope you will consider staying with us again.

10/10 – Excellent

Murad

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great customer service rate atmosphere
Séjour de 1 nuit en avril 2024
DHI Customer Service a répondu le 26 avr. 2024
Dear Murad,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 – Excellent

Shakira

Séjour de 1 nuit en avril 2024
DHI Customer Support a répondu le 9 mai 2024
Dear Shakira,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 – Excellent

Brenden

Voyage de couple
Points forts : Propreté, service et personnel
Great location staff was friendly
Séjour de 1 nuit en avril 2024
Karly a répondu le 18 avr. 2024
Dear Brenden,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 – Bien

Kaitlyn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bar food is not great but the hotel itself is nice. The rain was leaking through the roof on the 8th floor, and the walls are very thin. But overall it is a nice hotel.
Séjour de 2 nuits en avril 2024
Karly a répondu le 18 avr. 2024
Dear Kaitlyn,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Acceptable

Dave

Voyage en groupe
We enjoy the convenience of the location but the hotel is very “tired”. It could use some updated rooms. Pool is great. Love the atrium the pool is in.
Séjour de 1 nuit en avril 2024
Karly a répondu le 18 avr. 2024
Dear Dave,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Excellent

Brayan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Ok
Séjour de 2 nuits en avril 2024
Karly a répondu le 18 avr. 2024
Dear Brayan,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 – Excellent

Ashley

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Was a decent enough hotel. The room was a bit of a fire hazard with one extension cord plugged in behind the bed with 8 different things plugged into it and twisted up. Hot water lacked in the shower in the morning. Otherwise was a nice hotel.
Séjour de 2 nuits en avril 2024
Karly a répondu le 18 avr. 2024
Dear Ashley,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 – Acceptable

Orlando

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
Overall this isnt a bad hotel. However the bed was hard as a rock, not enough pillows. We called the front desk to request a couple more and no one answered. The pool area was over crowded. Loud music playing late. I would NOT stay there again.
Séjour de 1 nuit en avril 2024
Karly a répondu le 18 avr. 2024
Dear Orlando,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

8/10 – Bien

Carmen

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Godd for the price paid - great pool
Séjour de 1 nuit en avril 2024
Karly a répondu le 18 avr. 2024
Dear Carmen,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

2/10 – Terrible

Margaret

Voyage en famille, Voyage en groupe
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The swimming pool was unavailable due to someone pooping in the pool.
Séjour de 2 nuits en avril 2024
Karly a répondu le 18 avr. 2024
Dear Margaret,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.