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Reviews of M Hotel Buffalo

3.5 out of 5
M Hotel Buffalo
2040 Walden Ave, Buffalo, NY

Reviews

7.0

Good

Rating 10 - Excellent. 197 out of 624 reviews" "
Rating 8 - Good. 132 out of 624 reviews" "
Rating 6 - Okay. 114 out of 624 reviews" "
Rating 4 - Poor. 89 out of 624 reviews" "
Rating 2 - Terrible. 92 out of 624 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Taryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone checked in at the same time so we waited in a line of 100 people and it took almost an hour to check in.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024

6/10 Okay

Leslie

Travelled with family
Unfortunately during our stay the pool was closed for cleaning. Our room didn't get cleaned between our 2 night stay. The breakfast wasn't very good and it was a repeat on day 2. I had toast and tea.
Stayed 2 nights in Apr 2024

2/10 Terrible

Sara

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room was dirty
Stayed 1 night in Apr 2024

4/10 Poor

Lindsey

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Maria

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Kostakis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great stay overall
Stayed 1 night in Apr 2024

8/10 Good

Monique

Travelled with family
Liked: Staff & service
Disliked: Amenities
Overall, the hotel is fairly good. It could benefit from some updates and improved amenities, and the pool area was quite cold. However, the positives outweigh the negatives. I would stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for concerts at the bills stadium! 15 minute drive away from the craziness!
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was they don’t tell you about the $250 deductible on here only when you go to check in
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping mall , lots of parking available, decent beds and pillows
Stayed 1 night in Apr 2024

4/10 Poor

victoria

Disliked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place was a great price and located near the mall and other shopping. The morning breakfast was just ok with not a lot of selection.
Stayed 2 nights in Apr 2024
Response from a on Apr 20, 2024
Thank you for choosing The M Hotel Buffalo. Your comments inspire our team to continually provide excellent service. The breakfast is a complimentary offering, as a gesture of hospitality. Coffee, Tea, Fruit Juices, Morning Pastries, breads, muffins, bagels, yogurt, whole fruit, cereal, eggs, potatoes and turkey sausage. That is a great selection considering it is offered at no additional expense to our hotel guests. We are confident that it is a nice morning send-off. We look forward to hosting you again in the future.

2/10 Terrible

Kathy

Waited an hour and 20 mins to check in
Stayed 1 night in Apr 2024

10/10 Excellent

Murad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service rate atmosphere
Stayed 1 night in Apr 2024

10/10 Excellent

Brenden

Travelled with partner
Liked: Cleanliness, staff & service
Great location staff was friendly
Stayed 1 night in Apr 2024
Response from Karly on Apr 18, 2024
Dear Brenden,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 Good

Kaitlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar food is not great but the hotel itself is nice. The rain was leaking through the roof on the 8th floor, and the walls are very thin. But overall it is a nice hotel.
Stayed 2 nights in Apr 2024
Response from Karly on Apr 18, 2024
Dear Kaitlyn,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Dave

Travelled with group
We enjoy the convenience of the location but the hotel is very “tired”. It could use some updated rooms. Pool is great. Love the atrium the pool is in.
Stayed 1 night in Apr 2024
Response from Karly on Apr 18, 2024
Dear Dave,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a decent enough hotel. The room was a bit of a fire hazard with one extension cord plugged in behind the bed with 8 different things plugged into it and twisted up. Hot water lacked in the shower in the morning. Otherwise was a nice hotel.
Stayed 2 nights in Apr 2024
Response from Karly on Apr 18, 2024
Dear Ashley,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Okay

Orlando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall this isnt a bad hotel. However the bed was hard as a rock, not enough pillows. We called the front desk to request a couple more and no one answered. The pool area was over crowded. Loud music playing late. I would NOT stay there again.
Stayed 1 night in Apr 2024
Response from Karly on Apr 18, 2024
Dear Orlando,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

8/10 Good

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Godd for the price paid - great pool
Stayed 1 night in Apr 2024
Response from Karly on Apr 18, 2024
Dear Carmen,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

2/10 Terrible

Margaret

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The swimming pool was unavailable due to someone pooping in the pool.
Stayed 2 nights in Apr 2024
Response from Karly on Apr 18, 2024
Dear Margaret,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

8/10 Good

Alycia

Liked: Cleanliness, staff & service, property conditions & facilities
Probably need more clerks for a hotel this side. Clean, nicely located property.
Stayed 1 night in Apr 2024
Response from Karly on Apr 18, 2024
Alycia,Thank you for the review and feedback. We hope to see you again soon!

2/10 Terrible

Nigel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was close to shopping and restaurants, however we were on the ground flood, and it rained last night, water came in through the window and SOAKED THE CARPET, with my bag on the floor, with my clothes in it, I told the front desk and all they said was sorry about that
Stayed 1 night in Apr 2024
Response from Karly on Apr 18, 2024
Dear Nigel,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

6/10 Okay

Ali

Stayed 1 night in Apr 2024
Response from Karly on Apr 18, 2024
Dear Ali,Thank you for the review. We hope to see you again soon.

10/10 Excellent

Cornell

Travelled with partner
Liked: Amenities
I really like the property staff was friendly and helpful excellent location close to shopping and restaurants
Stayed 1 night in Apr 2024
Response from Karly on Apr 18, 2024
Dear Cornell,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

2/10 Terrible

Mary Ellen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing - experience and room breakfast and pool area was all terrible. Contacted head office via email twice with no response. Extremely frustrated and hope Expedia can help.
Stayed 2 nights in Mar 2024
Response from Karly on Apr 12, 2024
Dear Mary Ellen,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

10/10 Excellent

Debra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff was very friendly and helpful. Three night stay and never fresh towels, toilet paper or trash removal. Skipped the breakfast after the first day. Pool was wonderful.
Stayed 3 nights in Apr 2024
Response from Karly on Apr 12, 2024
Dear Debra,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Okay

Christine

Travelled with partner
I guess it was a priced fairly for the condition of the room. Bathroom faucet leaked. Breakfast was just OK. A long check-in process, and poor customer service at checkout. Staff always on their personal cell phones. Asked to receive my bill via email, never got it. Not likely to stay there again.
Stayed 1 night in Apr 2024
Response from Karly on Apr 12, 2024
Dear Christine,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

8/10 Good

Louise

Travelled with group
Liked: Cleanliness, staff & service, amenities
The property needs a little TLC, but overall very clean. The breakfast which was included left a lot to be desired.
Stayed 2 nights in Apr 2024
Response from Karly on Apr 12, 2024
Dear Louise,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ali

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 5 nights in Mar 2024
Response from Karly on Apr 3, 2024
Dear Ali,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Okay

Lawrence, Tallahassee

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Should be at least a 4 star hotel, but it's not. Needs to do better with details. Stayed 4 days: room never cleaned. No door card to ask for cleaning or no cleaning. Heating fan very noisy: had to keep shut off (fixed, then noisy within a few hours). Fridge not working at all. Replaced after second complaint. Ice machines only on a couple of the 8 floors and at the very end of the long hallway. Zero fruit at breakfast. Ask for wristband at breakfast. Silly. Staff just hands you one without verification. Once busy, no one needs to show one.
Stayed 4 nights in Mar 2024
Response from Karly on Apr 3, 2024
Dear Lawrence,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

10/10 Excellent

Marcene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price Great free breakfast Staff was nice and lots of them too
Stayed 1 night in Mar 2024
Response from Karly on Apr 3, 2024
Dear Marcene,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karly on Apr 3, 2024
Dear Vicky,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 Good

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karly on Apr 3, 2024
Jade,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Karly on Apr 3, 2024
Dear Melissa,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Jhovan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Localization! Spacious hotel rooms! Close to the Walden Gallery Mall, Buffalo Downtown, Buffalo Museum of Science! I definitely will come back to this hotel with my family next time in Buffalo, NY.
Stayed 2 nights in Mar 2024
Response from Karly on Apr 3, 2024
Dear Jhovan,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Okay

Aleksi

Bring ear plugs. This hotel has paper thin walls. Also the complimentary breakfast ends at 9am and at exactly 9am and zero seconds they start to aggressively shutdown & cleanup so arrive early.
Stayed 1 night in Mar 2024
Response from Karly on Apr 3, 2024
Dear Aleksi,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

10/10 Excellent

Alexandra

Stayed 1 night in Mar 2024
Response from Karly on Mar 29, 2024
Dear Alexandra,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

2/10 Terrible

Latifah

Stayed 1 night in Mar 2024
Response from Karly on Apr 18, 2024
Dear Latifah,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

2/10 Terrible

Latifah

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was no microwave in the room at I was told and the coffee maker is dirty and filter was left with coffee bag on the table no garbage bags and trash on the floor
Stayed 1 night in Mar 2024
Response from Karly on Mar 28, 2024
Dear Latifah,Thank you for the review. We have communicated this issue with our team and are optimistic that the problem should not happen moving forward. We do hope you will consider staying with us again.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Jan 2024
Response from Karly on Mar 28, 2024
Dear Louis,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 Good

Alanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Excellent staff and more than happy to assist but the property is run down and the rooms are dated. Old carpet.
Stayed 1 night in Mar 2024
Response from Karly on Mar 20, 2024
Dear Alanna,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Dave

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here many times. Not a big deal but stayed 2 nights and booked thru expedia. I asked if wanted a 3rd night would it be same rate and she said yes. When i asked after 1st night to extend the trip they said it was rate of that minute which was more than double so forced to not extend my stay there. Aswell there was no room service during our stay so had to ask for more towels. Rooms are thin so can hear "everythjng" next door so had to time our washroom visits. Otherwise ok. Still would stay again.
Stayed 2 nights in Mar 2024
Response from Karly on Mar 20, 2024
Dear Dave,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Shiva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was good and staff cordial
Stayed 1 night in Mar 2024
Response from Karly on Mar 15, 2024
Dear Shiva,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

4/10 Poor

Bryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I paid for two queen beds and we had two full that were super uncomfortable. Pillows were awful. Toilet wasn’t connected to the floor. And the room was dirty. We couldn’t even utilize the support shuttle because the earliest it leaves is 0400. I had even called previously and they said it started at 0300. Never again. One positive was the staff. Very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Karly on Mar 15, 2024
Dear Bryan,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

8/10 Good

Cara

Travelled with family
Conveniently located for us. The breakfast was filling and the pool was nice. The hotel needs some TLC but it was clean.
Stayed 2 nights in Mar 2024
Response from Karly on Mar 14, 2024
Dear Cara,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Kirsten

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was amazing (jayden) ask for him he goes above and beyond to make sure you are happy. The pool was great the kids loved swimming in it, there is only one ice machine in the hotel and it was broken. They ran out of shampoo and there was 4 of us 2 women with long hsir with two tiny sample sized bottles. The phones didnt work, half the lights didnt either and questionsble stains on the curtains. The bathroom sink had cracks and the shower drain was brown. Jayden was the biggest highlight, he switched us to another room immediately .
Stayed 1 night in Mar 2024
Response from Karly on Mar 14, 2024
Dear Kirsten,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Would never go back!
Stayed 1 night in Mar 2024
Response from Karly on Mar 7, 2024
Dear Michelle,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.