Suite, 2 Queen Beds, Non Smoking, Corner | Lake view
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Reviews of Lofts on Pearl Trademark Collection by Wyndham

3.5 out of 5
Lofts on Pearl Trademark Collection by Wyndham
92 Pearl Street, Buffalo, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 338 out of 520 reviews" "
Rating 8 - Good. 140 out of 520 reviews" "
Rating 6 - Okay. 25 out of 520 reviews" "
Rating 4 - Poor. 8 out of 520 reviews" "
Rating 2 - Terrible. 9 out of 520 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Amy T.

Liked: Cleanliness
Great location
Very easy and fast check in. Property manager managed to find ways to connect with me after unable to contact Expedia that our original property is closed on Sunday and we have to move to another property. The info provided was accurate. The location is really good. Close to city and easy access to metro even though due to COVID we didn’t take public transportation. We will definitely try the metro next time we are here.
Stayed 3 nights in Sep 2020

10/10 Excellent

Maurice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Nicole-AGM on Sep 11, 2020
Thank you for taking the time to rate your stay with us!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious apartment feel
The room felt more like an apartment than a hotel room. Spacious with a full kitchen. Location was walkable. We ate at the restaurant in the building next door too. Would stay here again!
Stayed 1 night in Feb 2020
Response from Nicole- AGM on Aug 28, 2020
Thank you for taking the time to post your review of your stay with us. We hope to see you again!

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
This is a wonderful place!!
Stayed 1 night in Mar 2020
Response from Erin H. on Mar 16, 2020
Pamela, Thank you for your review, we hope to see you again!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family fun
Inspite of looming corona virus cancellations for the St Patricks day parade and Sabers game (the reason for our visit) our family trip was made nicer by the staff. We asked for and got extra chairs. We cooked in, and it was very good. We had everything we needed. We knew ahead of time to ask for the cookware. We had a fun game night the 4 of us and were much more comfortable than we would have been in 2 hotel rooms. Just please know that although the parking lot next to the hotel sign says $5 for the weekend that is not true. We parked overnight Saturday and had paid the $5, but sadly there was a ticket for $15 on the car when we checked out. The hotel does not have parking. There is the (said lot adjacent and) a parking garage across the street. Again not affiliated. However I think the hotel could do a courtesy to their customers by having a BIG sign at the desk detailing the parking regulations of the lot which most people assume IS their lot. Just a suggestion.
Stayed 1 night in Mar 2020
Response from Erin H. on Mar 16, 2020
Sandra, Thank you for your review. We are happy to hear you enjoyed your stay at the hotel despite the current pandemic. We hope to see you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uber comfy room
Hotel lobby and common areas were well done and show the old brickwork of this amazing building. Rooms also show old character with modern conveniences. Bathrooms I feel we’re not up to par with the rest of the details in the room but are still nice. I would definitely stay again
Stayed 1 night in Mar 2020
Response from Erin H. on Mar 16, 2020
David, Thank you for taking the time to tell us about your stay. We look forward to your next visit!

10/10 Excellent

jeff, fonthill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
roomy...good location ….but not as close to arena..parking across road in paid parking only 5$ but on roof
Stayed 1 night in Mar 2020
Response from Erin H. on Mar 13, 2020
Jeff, Thank you for your review, we are glad to hear you enjoyed your stay!

8/10 Good

Moch, Mosley Canada

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend to others should they visit Buffalo, near to lots of venues.
Stayed 1 night in Mar 2020
Response from Erin H. on Mar 10, 2020
Thank you for your review.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the loft. Close to everything. Excellent restaurant next door. Would definitely recommend and go back myself
Stayed 1 night in Mar 2020
Response from Erin H. on Mar 10, 2020
Thank you for your review, we look forward to seeing you again!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from ErinH on Mar 18, 2020
Thank you!

10/10 Excellent

Kelly, Corning NY

Travelled with group
Liked: Cleanliness, staff & service, amenities
The rooms are unique with a great layout to accommodate a small group. The staff was super friendly and helpful. I would say there were some small areas that were missed as far as cleanliness and I would recommend updating the lobby area to be more inviting and appealing. Location was perfect with a parking garage and restaurant just steps away. Would stay there again!
Stayed 1 night in Feb 2020
Response from Erin H. on Mar 8, 2020
Kelly, Thank you for your review, we appreciate your feedback and look forward to your next visit!

10/10 Excellent

Karrie, Ny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loft style apartment with two separate bedrooms and a fireplace in the living room. Fantastic!
Stayed 1 night in Jan 2020
Response from Erin H. on Mar 8, 2020
Karrie, Thank you for taking the time to tell us about your stay, we hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lofts were massive compared to what you would envision a typical hotel room to be. The hotel staff were very helpful and friendly. We had no issues during our stay. The loft was beautiful and well equipped with anything you could need. We will definitely be back again in the future! Thank you for a great experience :)
Stayed 1 night in Feb 2020
Response from Erin H. on Feb 19, 2020
Thank you for your review. We are happy to hear you enjoyed your stay and look forward to your next visit!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
This was nice a surprise! Very affordable for the very spacious hotel room, it was like a big apartment. Full modern kitchen, lovely bathroom, high ceilings we loved this place. It was right beside the restaurant we were going to and we walked to the Key Bank Centre with no problems. The bed was a bit on the hard side, and the fireplace was not working properly but we were surprised to even see a fireplace in the room! Would recommend to all.
Stayed 1 night in Feb 2020
Response from ErinH. on Feb 19, 2020
Diane, Thank you for taking the time to tell us all about your stay. We are so happy to hear that you enjoyed your stay at the Lofts on Pearl. We are sorry to hear there was an issue with the fireplace, hopefully you let the front desk know so that we can address it. We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we wanted was within walking distance. We went to a Buffalo Sabres game and walked to the arena
Stayed 1 night in Feb 2020
Response from Erin H. on Feb 19, 2020
Thank you for your review. We hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from ErinH. on Feb 19, 2020
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from ErinH. on Feb 19, 2020
Thank you!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean, with great character, a close walk to key bank arena.
Stayed 1 night in Feb 2020
Response from ErinH. on Feb 19, 2020
Thank you for taking the time to share your feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Erin H. on Feb 16, 2020
Thank you!

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Made you feel like you were in a home. The receptionist was very polite and respectful. Did not have cookware or even a toaster. Could not make dinner in the nice kitchen. There was flatware though. Furniture was uncomfortable. The comforter was so noisy it sounded like we were in a paper bag.
Stayed 1 night in Feb 2020
Response from Erin H. on Feb 16, 2020
Thank you for your feedback. We are sorry to hear you did not enjoy your stay with us. We do have cookware available by request.

10/10 Excellent

Lianne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodations
Excellent service and rooms would definitely stay again
Stayed 1 night in Jan 2020
Response from Nicole-AGM on Feb 2, 2020
Thank you for staying with us and taking time to rate your experience! We hope to see you again.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
The idea of staying in a factory loft was intriguing but for $180 for one night the loft was awful!!!!!! Bathroom walls, counter, storage, tub glass doors were GROSS, CHIPPED, GAUGED, and FILTHY. ALL WALLS and DOORS were FILTHY. DECOR was cheap, unbalanced, and very little. TV stuck on a wall poorly with wires hanging. NO USB PORTS ANYWHERE!!!!!! Beds were comfortable after getting past the STAINS ON THE COMFORTERS. DORM ROOM DRESSERS. No tvs in bedrooms and no privacy shades/ shutters on huge livingroom windows. I WANT MY MONEY BACK!!!!!!!!!
Stayed 1 night in Jan 2020
Response from Erin H. on Jan 30, 2020
We are sorry to hear that you did not enjoy your stay. Please feel free to reach out to a member of our management team to discuss.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of space, comfortable seating. There could be more teaspoons and bowls.
Stayed 1 night in Jan 2020
Response from Erin H. on Jan 20, 2020
Thank you for your feedback, we are happy you enjoyed your stay!

10/10 Excellent

Joel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Downtown Buffalo for Sabres game with friends
Great location. Clean spacious flat, reasonable price.
Stayed 1 night in Nov 2019
Response from Nicole- AGM on Jan 7, 2020
Thank you for staying with us and taking the time to rate your experience! We hope to see you again.

10/10 Excellent

Lindsay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Nicole- AGM on Jan 7, 2020
Thank you for staying with us and taking the time to rate your experience.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great if going to events at the Key Bank Center. Great food at any of the Pearl Street restaurants. Only downfall is the parking. Make sure you tell parking attendants you need overnight parking. Most lots do not allow overnight parking. Rooms are spacious but could use a little updating. More comfortable couch and chairs would be great. Staff was very helpful and friendly. We would stay here again.
Stayed 1 night in Jan 2020
Response from Nicole-AGM on Jan 7, 2020
Thank you for staying with us and taking the time to rate your experience! We recommend the secured parking garage across from the hotel which offers overnight parking. We hope to see you again.

6/10 Okay

Erin

Liked: Staff & service
Huge space but filthy floors and uncomfortable bed
Such a unique place. It is so large and beautiful but it is not very clean. The linens were clean but the floors were filthy. I’m so glad I had slippers to wear. If it were clean and the furniture updated, it would be perfect. Friendly service, too. It’s in a very convenient location and walkable. Note to establishment: Please spend the money to get new furniture and work on cleanliness! Your clientele will be impressed and then you can charge more.
Stayed 1 night in Dec 2019
Response from Nicole- AGM on Jan 7, 2020
Thank you for staying with us and taking the time to comment on your experience. We value all guest feedback and have shared with our staff. We do hope to see you again.

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Erin H. on Jan 5, 2020
Thank you !

10/10 Excellent

Cassie, Spokane, WA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room - it felt like we were in an apartment! The beds (and pillows) were incredibly comfortable and the separate rooms made it very comfortable and homey. I also loved having a fully functioning kitchen (with filtered water and ice on tap). We were thrilled with just about everything about the hotel and will definitely be staying again!
Stayed 3 nights in Dec 2019
Response from Erin H. on Jan 5, 2020
Cassie, Thank you for taking the time to tell us about your stay! We are so happy to hear you enjoyed the Lofts on Pearl and we look forward to your next visit!

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2019
Response from Erin H. on Jan 5, 2020
We are sorry to hear you did not enjoy your stay. Please feel free to reach out to someone on our management team to discuss.

6/10 Okay

Peter, New York

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Out first room was so dirty we had to be moved. Very few amenities. Only good thing, was location.
Stayed 2 nights in Dec 2019
Response from Erin H. on Jan 1, 2020
Peter, We are sorry to hear that you had a poor experience. Please feel free to reach out to someone on our management team to discuss.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect room
Clean room. Beautiful downtown location. Quiet, relaxing stay!
Stayed 1 night in Dec 2019
Response from Erin H. on Jan 1, 2020
Danielle, Thank you for your review. We look forward to your next stay with us!

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The lofts are very spacious and close to Key Bank Center as well as bars and restaurants. Our room did have a slight odor of smoke, but it was very clean. The staff was helpful and friendly. We would definitely stay again.
Stayed 2 nights in Dec 2019
Response from Erin H. on Jan 1, 2020
Craig, Thank you for taking the time to tell us about your stay, we are glad you enjoyed your visit and hope to see you again soon!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large space and great value for the cost ( especially in comparison to other hotels in the area). Unique "converted loft" is a cool idea. Most appliances available ( no toaster) and in good condition. I would definitely return.
Stayed 2 nights in Dec 2019
Response from Erin H. on Dec 23, 2019
Thank you for your review. We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was an apartment building turned into a hotel. So the rooms feel like an apartment and not a hotel
Stayed 3 nights in Dec 2019
Response from Erin H. on Dec 23, 2019
Thank you for your review, we look forward to your next visit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Erin H. on Dec 18, 2019
Thank you!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are an apartment not just a hotel room. Love the industrial look. The location is perfect if you are going to the Key Bank Center
Stayed 1 night in Dec 2019
Response from Nicole- AGM on Dec 15, 2019
Thank you for staying with us and taking the time to post a review. We hope to see you again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge lofts, modern, bedroom with no windows is super quiet. Walking distance to rink and restaurants. Great price.
Stayed 1 night in Dec 2019
Response from Nicole-AGM on Dec 15, 2019
Thank you for staying with us and taking the time to post a review. We hope to see you again!

10/10 Excellent

Dan, Livonia, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old brick building in Buffalo and presumably a landmark. Nicely converted into a top notch hotel and would recommend to all looking for a downtown hotel.
Stayed 1 night in Dec 2019
Response from Nicole-AGM on Dec 15, 2019
Thank you for staying with us and taking the time to post a review. We hope to see you again!

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Nicole-AGM on Dec 15, 2019
Thank you for staying with us and taking the time to rate your stay. We hope to see you again!

10/10 Excellent

Dino

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
very clean and locally centered! great spot! All it needed was a cool coffee house like Public!
Stayed 2 nights in Dec 2019
Response from Nicole-AGM on Dec 15, 2019
Thank you for staying with us and taking the time to post a review. We hope to see you again!

10/10 Excellent

Kim, Buffalo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I hosted a small gathering in the loft and also cooked a full meal in the kitchen. It was amazing. The staff was very polite and always available. I extended my stay another night because of the great experience. Will be back!!!!!
Stayed 1 night in Dec 2019
Response from Erin H. on Dec 10, 2019
Kim, Thank you for your review! We are delighted to hear that you enjoyed your stay and that our staff was accommodating to your needs. We look forward to your next visit!

8/10 Good

Kathy, Rochester

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very spacious Lofts. Bathroom sink needs updating as water damage was apparent.
Stayed 1 night in Dec 2019
Response from Erin H. on Dec 10, 2019
Kathy, Thank you for your feedback, we will be sure to address your concerns. We hope to see you again soon.

10/10 Excellent

Jon, Syracuse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with a lot of room at a very good price. It is a short walk to arena. Also convenient to many great restaurants
Stayed 1 night in Dec 2019
Response from Erin H. on Dec 10, 2019
Jon, Thank you for your feedback, we hope to see you again next time you're in Buffalo!

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Erin H. on Dec 10, 2019
Thank you!

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The loft was amazing!!!
Stayed 2 nights in Nov 2019
Response from Nicole- AGM on Nov 29, 2019
Thank you! We hope to see you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and helpful. Location is amazing. We will be back!
Stayed 1 night in Nov 2019
Response from Nicole-AGM on Nov 29, 2019
Thank you for rating your stay with us. We hope to see you again.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Nicole- AGM on Nov 29, 2019
Thank you for rating your stay with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great place, lovely high ceilings and loads of space
Stayed 1 night in Nov 2019
Response from Nicole-AGM on Nov 29, 2019
Thank you for rating your stay with us. We hope to see you again

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in buffalo
Honestly this is my favorite place to stay in buffalo all around the best!
Stayed 2 nights in Nov 2019
Response from Erin H. on Nov 19, 2019
Michael, Thank you for choosing the Lofts on Pearl. We appreciate your review and look forward to your next visit!