Terrace/patio

Reviews of Hyatt Regency Buffalo / Hotel and Conference Center

3.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 459 out of 1087 reviews" "
Rating 8 - Good. 241 out of 1087 reviews" "
Rating 6 - Okay. 188 out of 1087 reviews" "
Rating 4 - Poor. 103 out of 1087 reviews" "
Rating 2 - Terrible. 96 out of 1087 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jeremy

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Jeremy, we see that your experience with us was average and are grateful for the feedback. Since there's no specific issue highlighted, we'd appreciate it if you could share more about it. Insights from our guests help us create a better stay experience. Thank you for choosing Hyatt Regency Buffalo, and we hope to have the chance to serve you better in the future.

10/10 Excellent

Shelley, Fenwick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and convenient! Create overnight location when in Buffalo for a Leafs game! Wide selection of restaurants and VERY convenient and free transportation on the train from the hotel to the arena.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 16, 2024
Shelley, thank you for choosing Hyatt Regency Buffalo. We're delighted that you appreciated our cleanliness, comfort, and convenience. It's great that our diverse food choices and complimentary transport added value to your stay. We hope to see you again - perhaps for another Leafs game!

6/10 Okay

Stephen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property website said there was on site dining. The bar was supposed to be open but it was not. Not many restaurants in the immediate area. I went to a concert and was looking for anything to eat in the area. Nothing was open at 10pm on a Thursday night. Also, not a lot of soundproofing in the rooms. I could hear everything going on in the hallway and from the rooms around mine.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Stephen, we appreciate your feedback. It's unfortunate that there were inconsistencies with the details about dining opportunities, and we understand how important it was for you, especially at a later hour. Additionally, we comprehend that a quiet environment is crucial for a comfortable stay so we regret the inconveniences that you experienced. Moving forward, we'll strive to provide a more accurate representation of the amenities we offer and aim to enhance the sound insulation within the property rooms.

10/10 Excellent

Robert

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and beds were very comfortable . Great location for restaurants and theater
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Robert, thank you for sharing your positive experience at Hyatt Regency Buffalo. We're delighted to hear you enjoyed the comfortable beds, convenient location, and the overall ambiance of our hotel. It's always a pleasure to hear from satisfied guests. We look forward to welcoming you back in the future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
David, it's fantastic to know you enjoyed your time at Hyatt Regency Buffalo. We truly appreciate your high-rating review. We hope to offer you another wonderful experience soon.

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A reasonable hotel in downtown Buffalo, a city that has seen better days. The room was clean and the service excellent. The buffet breakfast was poor and expensive. The restaurant was OK but had a limited menu. Even the ajoining Starbucks was average. Could do better in the food department.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Ian, thank you for your feedback! We're delighted to hear that you found our accommodations clean and service outstanding at the Hyatt Regency Buffalo. Your suggestions concerning enhancements to our dining options, including diversity in our restaurant menu and breakfast buffet, are valuable and have been noted. We continuously strive to meet and exceed expectations and your insights are sincerely appreciated. We look forward to welcoming you back for an improved dining experience.

4/10 Poor

Christopher

Liked: Staff & service
Disliked: Cleanliness
The shower didn’t work in my room and it was very dated for a the price.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Christopher, we regret that your expectations weren't fully met during your recent visit. We take all feedback seriously and are disappointed to learn about your issues with the shower and the overall room aesthetics. We aim to blend luxury, comfort, and value, and we welcome the chance to redefine your perception in the future.

8/10 Good

Amber

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice Entry, place to sit. Bar area is welcoming. Lamp on side table closest to the windows, switch was broken and the lamp didn't work. Couldn't charge my phone from there. There was another plug obviously in the room I could use.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Amber, thank you for the feedback. We are thrilled you found the public areas like the entrance and bar area to be pleasant at the Hyatt Regency Buffalo. We acknowledge your comments about the lamp and the inconvenience it caused. It's great to hear you could utilize another plug in the room. We value your inputs and they will certainly assist us in enhancing our guest experience. We hope to welcome you back in the future.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Catherine, thank you for choosing Hyatt Regency Buffalo for your recent stay. We're glad you had an excellent experience and we hope to see you again in the future!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Mary, we're thrilled to see you had a five-star experience at Hyatt Regency Buffalo! Thank you for choosing us for your visit. We hope to see you return in the future for another splendid stay.

6/10 Okay

Kari

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were a little disappointed regarding the cleanliness of the room and we had no hot water in our room(were told to have the water run 25-30 minutes to warm it up! That being said we did get some money back when we complained. Also was disappointed that the walkway from the hotel to the conference center was closed & we specifically picked that hotel for that convenience since we had an event at the conference center. Also, the elevators were not quick or reliable. The lobby was nice and the food at the restaurant was good. Also- added bonus- Starbucks in lobby. Overall, I wouldn’t stay there again in the future if we ever return to Buffalo.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Kari, we're sorry to hear about the difficulties you experienced during your stay, notably relating to room standards and the facilities available. It's unfortunate that the direct walkway to the conference center was inaccessible during your visit. We understand this would be less than convenient considering it was a key factor in your hotel selection. We appreciate your patience with the elevators and will take note to ensure a more reliable service.On a brighter note, your kind words about our lobby environment and restaurant cuisine are much valued. It's great to hear that the onsite Starbucks was a plus for you.We hope you would consider giving us another chance in the future should your travels bring you back to the area, as we believe we can deliver a far superior experience. Thanks for sharing your thoughts.

8/10 Good

Ronald

Travelled with group
Liked: Cleanliness, staff & service, amenities
Hotel was good. Rooms were clean. Elevators and escalators were limited causing some delays
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
Ronald, we're glad to hear that you appreciated the cleanliness of the rooms at Hyatt Regency Buffalo. We acknowledge your feedback regarding the limited availability of escalators and elevators causing some delays. Your experience is important to us and we are consistently working on improvements. We hope to welcome you back soon for an even smoother experience.

10/10 Excellent

Melissa, Livingston

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a pretty hotel with a delightful staff. It is also very convenient for an event we are attending at the convention center.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 3, 2024
Melissa, it's wonderful to know that you appreciated Hyatt Regency Buffalo's aesthetics and found our team members delightful. We're thrilled that our central location added convenience for your attendance at the convention center. We graciously welcome you back for future events or simply for a visit.

4/10 Poor

Gail

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The room on 12th floor was the hottest room I have ever stayed in. Turned off heat, there was zero AC and still the room never went below 70 for my entire stay. Got maybe 2 hours sleep had to use cold water on cloths to cool off. My rooms was almost across from the ice/vending area on 12ft floor - extremely noisy. 3 elevators, one out of service and they had digital elevator buttons and we got stuck in one where the digital buttons didn't work and we couldn't open doors or contact anyone. Thank god someone pressed a button on a different floor elsewise we would still be in that elevator. Told someone at front desk and they didn't seem to care at all. Staff at the valet parking were excellent!
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Gail, it's regrettable to hear about your less-than-ideal experience. We're sorry that the temperature in your room was not comfortable and for the noise from the vending area. More so, the described experience with the elevator is certainly not typical and we apologize for the inconvenience. However, we're glad you found our valet team members excellent. Your feedback is appreciated and will be taken into consideration as we continuously strive to improve our guest experience.

8/10 Good

Derrick

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Location is good. Can't believe that the bar/restaurant facility was closed early in the evening. For the amount of people staying in the hotel for the hockey game. Had to leave hotel to get food and drink. A lot of lost revenue, as everyone I ran into said the same thing
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Derrick, we're pleased that you appreciated the convenient location of the Hyatt Regency Buffalo. We understand your concerns related to the availability of our dining options and we truly value your insight. Game nights can indeed attract a vibrant crowd and we're continually refining our service schedules to cater to our guests' preferences as best we can. We appreciate your feedback as it assists us in this endeavor. We trust despite this, your overall stay was enjoyable and we're looking forward to welcoming you back.

10/10 Excellent

Neil

Travelled with group
Liked: Cleanliness, amenities
Great hotel
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Neil, thank you so much for sharing your experience. We're thrilled to hear that you enjoyed your stay at Hyatt Regency Buffalo. We aim to provide outstanding service and it's rewarding to know we achieved this during your visit. We're looking forward to welcoming you back on future travels.

8/10 Good

jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Jim, thank you for choosing to stay at the Hyatt Regency Buffalo and for leaving a 4-star review. We're pleased to know that you appeared to have had a great experience. Our team is keen to make your next visit even better!

4/10 Poor

Elizabeth

Business traveller
Disliked: Cleanliness, property conditions & facilities
When I walked into the room, there was a used shaver on the carpet, so I knew right away they had not vacuumed the place. I complained, and they vacuumed I think, and at the same time stole my brush for some reason. My room was very cold apparently because it was an old building, and it faced the wind side of the building. I requested an extra blanket but that never happened. I couldn’t change rooms because I need an accessible bathroom and that was the only room available. I went there because the building is attached to the convention centre where I was attending a recruitment fair. I have limited mobility , and there was nothing that could help me get from the hotel down long corridor and down along hallway to the exhibit hall The door between the two buildings was not wheelchair accessible so even with all of the stuff I was lugging, and my disability, there was no automatic door so either I had to ask for help or struggle to open the door myself. I mentioned this to the staff at the hotel, and they were very dismissive. If you are scent sensitive, you’re going to have a very tough time in the lobby. There is an overwhelming smell of deodorizer/perfume. The fair I was working at ended at 8 PM and the restaurant in the hotel closed soon after that so I had to order delivery. No option for room service. They have a small store where you can buy snacks if you’re willing to pay four dollars for a small bag of chips.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Elizabeth, it's regrettable to read about the experiences you encountered during your stay. The cleanliness issues you confronted are definitely not in line with our usual standards. Regarding the missing brush, we assure you that our team members hold the highest standards for guest property, and this will be looked into.We understand the inconvenience you experienced due to the room temperature and accessibility concerns. We're sorry if the additional blanket you requested was not delivered, and apologize for any difficulties experienced with access within our establishment. We take your observation about our team member's attitude very seriously as providing compassionate assistance is one of our main goals.Our in-house dining hours are designed to cater to most guests' schedules, and we apologize if they did not align with yours. We appreciate your feedback and will keep it in mind as we continually strive to improve the guest experience.

6/10 Okay

Patricia

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Patricia, thank you for your rating. It appears your experience was satisfactory, although there's room for us to improve. We'd love to hear more about your stay, so we can make it even better next time. We're looking forward to welcoming you back.

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was fabulous! Throughly enjoyed our stay!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
Natasha, it's delightful to hear you had such a fabulous experience at Hyatt Regency Buffalo! We're overjoyed that your stay was thoroughly enjoyable. Thank you for sharing and we eagerly await your return.

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities
It is a really good hotel, I highly recommend it
Stayed 7 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Mariam, thank you for your high recommendation! The team at Hyatt Regency Buffalo strives to provide guests with a truly memorable experience, so we're delighted to hear that this was your case. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Room; Friendly Front Desk Staff; Convenient to Concert Venue
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 18, 2024
Sandra, we're thrilled to hear that you enjoyed your stay at the Hyatt Regency Buffalo, the elegant room aesthetics and the convenience to the nearby concert venue. Your kind words about our accommodating front desk colleagues have been shared with them. Your satisfaction is our greatest reward. We cannot wait to welcome you back for your next visit.

8/10 Good

Roxanne

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Roxanne, thank you for choosing Hyatt Regency Buffalo. We're delighted that your stay met your expectations and we value your rating. We're committed to improving our services for guests like you and we hope that you will consider us on your next trip to Buffalo.

6/10 Okay

Michelle

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 5, 2024
Michelle, thank you for taking the time to leave a rating. Your feedback is essential to us. If you wish to share any specifics about your stay in the future, we'd be eager to learn from them. Your insights can help us target areas for improvement and better meet guests' needs. Thank you once more, we hope you consider giving us another opportunity to serve you in the future.

6/10 Okay

Bertram T

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Thank you for taking the time to share your feedback, Bertram.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Excellent

Reilly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Reilly, thank you for your exceptional rating of Hyatt Regency Buffalo. We are thrilled to learn that your experience was a gratifying one. We hope to welcome you back on your next visit.

10/10 Excellent

Madison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how close this was to the Key Bank Center. I was able to take the train which was safe, convenient, and free. Hotel had a lot to offer and was clean
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Madison, it's delightful to hear that you enjoyed your stay with us at Hyatt Regency Buffalo. We appreciate your acknowledgment of our prime location and good transportation connections. We're glad you found our hotel clean and well-equipped. Thank you for sharing your positive experience and we hope to see you again in the future.

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was kind of dated, parking was not ideal, but the location is great and the bar/restaurant was top level.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Ryan, it's fantastic to hear you valued our prime location and enjoyed our top-notch dining options in Hyatt Regency Buffalo. We appreciate your feedback regarding room aesthetics and parking, which we assure you are points of constant improvement. We can't wait to offer you an even more enjoyable stay next time.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Patricia, it's delightful to hear you consider Hyatt Regency Buffalo a very nice place. We are pleased to have met your expectations and look forward to welcoming you back soon.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to key bank center. Check in was so easy! Staff was so polite
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Jennifer, it's wonderful to know you found check-in at Hyatt Regency Buffalo a breeze and appreciated our prime location. Our team members strive for politeness and it's gratifying that you recognized their efforts. We hope to welcome you again soon.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Thank you for the great rating, Jill!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Regency Buffalo! We hope you plan on staying with us again soon!We're looking forward to your next visit!

4/10 Poor

Jillian

Travelled with family
Liked: Staff & service
Disliked: Amenities
There are NO OUTLETS in the room. None next to the bed, walked around the room and only found one very inconvenient location. In this age, every hotel room I have ever stayed in for the last 10 years, always has outlets readily available next to the beds.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Jillian, we appreciate your candid feedback regarding the availability of power outlets in your room. A convenient layout is certainly something we aim for, so we're sorry to hear your experience fell short due to the placement of sockets. This is incredibly valuable feedback which we will take into account as we continually seek to improve our guests' stays. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Tyler, we're thrilled to see that you've had a splendid experience at Hyatt Regency Buffalo. We strive to provide our guests with top-tier service and seeing your perfect rating absolutely makes our day. We hope to welcome you back in the near future.

2/10 Terrible

Curtis

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
We appreciate your feedback, Curtis.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

6/10 Okay

Caroll

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Caroll, we appreciate you sharing your rating following your stay. Feedback is essential for us to understand the areas where we might improve. We'd love to have the chance to provide a more remarkable experience on your next visit.

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities, property conditions & facilities
Room 919 the drain needs to be cleaned out. Toilet paper holder is broken.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Jennifer, thank you for sharing these details. Regretfully, you experienced some maintenance matters in your room. It's pertinent issues like these that help us improve the overall stays for all guests. Your feedback has been noted and shared with our maintenance team members. We hope you'll give the Hyatt Regency Buffalo another chance on your next visit to Buffalo, giving us the opportunity to provide an enhanced experience.

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, very helpful staff. Maintaince man at night went above and beyond to help us
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 1, 2024
Nicole, thank you for sharing your excellent experience at the Hyatt Regency Buffalo. It's uplifting to know that our dedicated team members, including our night maintenance colleague, were able to go above and beyond to make your stay pleasant. Your kind words about the easy check-in process are also greatly appreciated. We look forward to welcoming you back on your next visit to Buffalo.

10/10 Excellent

Jiaying

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for bar exam takers! Even provide #2 pencils and sharpener! But lots of candidates will need to wait for the elevator every time start or finish the exams, if possible we can use the stairs
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 2, 2024
Jiaying, thank you for sharing your experience at Hyatt Regency Buffalo. We appreciate your understanding about the elevator wait times during peak hours. Our aim is to ensure every guest is well-prepared and comfortable, and we're glad that small details like providing pencils and sharpeners were helpful for you. We look forward to welcoming you back for your next visit.

10/10 Excellent

Venkateswara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Venkateswara, thank you for sharing your review. We are thrilled to hear that your stay at Hyatt Regency Buffalo was good. Our team earnestly works towards delivering a top-notch experience for our guests and your feedback tells us we have succeeded. We look forward to welcoming you back again in the future.

6/10 Okay

Grace

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bathrooms do not have ceiling fans to minimize steam. Bathroom was covered in rust because of this. Rooms are in dire need to remodel
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
Grace, thank you for taking the time to share your experience with us. Recognizing the condition of the bathrooms and certain elements in rooms, we appreciate your insights. We constantly strive to maintain and improve our facilities. Your concerns are a valuable guide. Rest assured, our team is dedicated to ensuring comfortable stays and will be apprised of this. We hope you'll give us another chance to provide a more satisfactory visit.

8/10 Good

Tracy

Travelled with partner
Great location!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Tracy, thank you for sharing your thoughts. It's wonderful to know that you appreciated the prime location of Hyatt Regency Buffalo. We aim to provide convenient and memorable stays for our guests and your review indicates we're succeeding in that regard. We hope to welcome you back for another enjoyable experience in the future.

4/10 Poor

Cassandra

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel has NO HEAT!!! My 2yr old and I ended up getting really sick on our trip because of it.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Cassandra, we regret to hear about the inconvenience you experienced regarding temperature control during your stay. The comfort and wellbeing of our guests are our utmost priorities. Your feedback will allow us to address this matter and take appropriate action to meet our guests' expectations more consistently. We hope to have an opportunity to better serve you in the future.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Josh, thank you for choosing Hyatt Regency Buffalo and taking the time to rate us. We take delight in ensuring an unforgettable stay, and it's a pleasure that it resonates with your experience. We eagerly await your return for more cherished moments. Safe travels!

10/10 Excellent

Marilyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 18, 2024
Marilyn, it's wonderful to hear that you thoroughly enjoyed your stay at the Hyatt Regency Buffalo. We strive to provide a comprehensive experience that our guests love. Thank you for your kind words and we hope to welcome you back in the near future.

2/10 Terrible

Marion

Disliked: Cleanliness, staff & service, property conditions & facilities
The room obviously wasn’t prepared. When I walked in the room, it wasn’t smelling clean and fresh, then there was a sock on the floor and food crumbs. The room was so cold, I had to sleep in my winter coat which didn’t help. It was a miserable night, I got up with a headache and congestion from the frigid night in the room. I called front desk and was eventually moved to another room, it felt warmer but there was Doritos on the floor😳. The elevators stopped working, so we had to take the stairs from the 6th floor. My worst hotel experience!!!
Response from Customer Service on Feb 18, 2024
Marion, we appreciate your feedback and we're genuinely sorry to hear about the issues you faced during your stay. It is disappointing to learn that the cleanliness and temperature of your room were not up to standard. Our aim is to provide a comfortable and pleasant experience; it is regrettable that we missed this mark during your visit. Also, we sincerely apologize for any inconvenience caused by the temporary elevator outage. It’s crucial your concerns are addressed and we assure you that immediate measures will be taken to improve our overall service. We hope for another chance to give you a much better impression.

4/10 Poor

Kellie

Travelled with partner
Liked: Cleanliness
We arrived at check-in time and was told our room wasn't ready. They said around 20 minutes. I kept having to check with the front desk staff. We were in town to see a show. Our room wasn't ready for an hour and 40 minutes past check-in time and 10 minutes before we had to leave for our show. One of the front desk staff was very friendly about it and upgraded our room, but the upgrade still wasn't ready. It made for a very stressful start to our evening.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 16, 2024
Kellie, we appreciate your candid feedback. It is disappointing to hear about the wait you experienced at check-in. We strive for better efficiency to ensure that our guests can promptly access their accommodations and we apologize for falling short this instance. However, we're glad to hear that our team member tried to mitigate the situation by upgrading your room. We hope to have another opportunity to welcome you back and provide a smoother experience.

6/10 Okay

Mark

Travelled with partner
Room had a section of ceiling that was crumbling due to water damage. HVAC system did not work and we had to move to another room.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 15, 2024
Mark, we regret to hear of your experience noting concerns related to your room's condition and the necessary room change. We strive to maintain high standards in our accommodations and your feedback helps us to improve. Our team is fully committed to addressing these matters and ensuring your future stay is seamless. We appreciate your understanding.

6/10 Okay

Debra

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The main lobby was fine, but the actual guest room was dated, and dingy, with stains on the carpet. Also, the room was not ready at the 4:00pm check in time
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 13, 2024
Debra, thank you for taking time to share your feedback. It's regrettable to learn that some aspects of the room didn't meet your expectations and that your check-in experience was not as seamless as it should have been. We strive to provide a pleasant stay for all our guests, and we are currently in the process of updating our rooms to provide an enhanced guest experience. We hope you'll consider giving us another try when your travels bring you back to our area.

6/10 Okay

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Thank you for sharing your feedback, Aaron.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

2/10 Terrible

Jared

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 13, 2024
Jared, we noticed your rating and feel regretful that your experience did not meet your expectations. We would kindly appreciate it if you could provide more information on what went wrong so we could address your concerns appropriately. Feedback is important to us and it helps in improving our guest services. Thank you for your consideration.