Hotel at the Lafayette Trademark Collection by Wyndham

This is a beautiful historical hotel located in downtown Buffalo. It’s within walking distance of all major attractions, the arena, Canalside, and some of the best restaurants in the city. They’ve managed to keep the charm of the old building with wide sweeping hallways, solid wood doors, and intricate wood, tile and metal work everywhere. There’s a nice cafe downstairs, and a restaurant/bar as well. The rooms also have a nice mix of old and new, feeling modern while selectively choosing accents from the past. This is a big wedding spot and it’s easy to understand why. The only complaint, was that the room was covered in dust. Dust bunnies hanging off the walls, dust on mirrors, shelves. The cap for the soap in the shower was also missing, and water got into it. These are small details, but something you wouldn’t expect from a hotel at this level. We gave the hotel the feedback right away, as leaving a negative review without giving the hotel an opportunity to fix it isn’t fair. The staff were pleasant, but in the end all they did was put a cap back on the soap. No other room was offered, no cleaning was done. Upon checkout, there was no mention of the feedback we gave. We paid, and left. This was highly disappointing, as we came to Buffalo for the first time on a recommendation from friends of ours who are from there. It was also my wedding anniversary, so having to stay in a dusty room was less than ideal.