Exterior

Reviews of Home2 Suites by Hilton Buffalo Airport / Galleria Mall

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 524 out of 831 reviews" "
Rating 8 - Good. 198 out of 831 reviews" "
Rating 6 - Okay. 61 out of 831 reviews" "
Rating 4 - Poor. 27 out of 831 reviews" "
Rating 2 - Terrible. 21 out of 831 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Travelled with family
Hotel was clean and updated. Staff was very helpful and friendly. Will definitely be staying there again!
Stayed 4 nights in Mar 2024

10/10 Excellent

Christina, Brampton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Samantha and the team at the front desk were excellent- quick checkin, super friendly, and when we were missing bedding for the sofa bed, delivered it to our room within minutes. Breakfast was good- good variety for a continental. There were a bunch of families on site for a tournament and the kids were running the halls and screaming at all hours, interfering with the hotel staff/cleaning staff and playing tag between floors/mini-sticks in the hallways. The hotel staff did their best to manage them but the families seemed to think it was a playground. Convent overall, very clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Sherra, Guelph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - clean rooms. Will stay here again on next shopping trip!
Stayed 2 nights in Mar 2024

10/10 Excellent

Giovanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value, nice size room with plenty of space for 5 adults. Breakfast was more than adequate. Coffee all day and cookies in the evening is a nice touch.
Stayed 1 night in Mar 2024

8/10 Good

Tanya

Liked: Cleanliness, amenities, property conditions & facilities
Good location.
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff
Stayed 1 night in Feb 2024

4/10 Poor

Amanda

I booked for the pool. Upon checkin pool closed til March!! Put it online at your site! I would have booked elsewhere!
Stayed 1 night in Feb 2024

10/10 Excellent

Joshua

Liked: Staff & service, property conditions & facilities
Super friendly staff that was ready for me late at night. Very nice clean and comfortable room. I was happily surprised at the quality. Ive had rooms 4x the price that were 4x less quality.
Stayed 1 night in Feb 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good access to NYS Thruway, yet not too far from Key Bank Center.
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Liked: Property conditions & facilities
Clean! Polite staff!
Stayed 1 night in Feb 2024

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Broken blinds, held up with duct tape, crashed down middle of the night, black stuff in the fridge, broken bathroom door.
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Business traveller
Liked: Amenities
Excellent
Stayed 2 nights in Jan 2024

2/10 Terrible

Ronnette

I reserved a king room got a double hallway and room smell like stinky feet
Stayed 1 night in Jan 2024

8/10 Good

Rosalea

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very nice and had been very helpful. As we entered our room, the TV had a major crack/ damage on the screen. The phone was also not working. We asked the front desk for a change of room. They were able to give us a different room in 20-30 mins. Although, I would think that a manager would check the room prior to occupancy, right? The fitness center is open 24 hours which is really great. Breakfast that was inclusive is tasty and clean. We plan to go back every year to watch the Buffalo bills match and will be using this facility from now on.
Stayed 2 nights in Dec 2023

8/10 Good

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok for a one night stay. Rooms are comfortable and big. Very convenient location for shopping
Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Stayed 1 night in Jan 2024

2/10 Terrible

Debbie

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Aurangzeb

Stayed 1 night in Dec 2023

8/10 Good

houyem

Stayed 1 night in Dec 2023

8/10 Good

vivian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m satisfied with our family stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Travelled with family
Liked: Room comfort
Buffalo trip
Very helpful and positive staff, convenience and location great!!
Stayed 1 night in Dec 2023

10/10 Excellent

william

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New go to hotel
Check in was a breeze, lady at the counter was very friendly. Room was exceptionally clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredibly friendly upon check in and at every point. The room was very spacious & beds were comfy. Close to plenty of dining options & shopping. Included breakfast was delicious with lots of options. Will definitely stay here again!
Stayed 1 night in Dec 2023

8/10 Good

Evangelos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Breakfast was excellent. A good nights stay for the family.
Stayed 1 night in Dec 2023

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Stay here!! Cleanest and quietest hotel we ever stayed in. Not one complaint.
Stayed 1 night in Dec 2023

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, friendly staff, good breakfast. What more can you ask for
Stayed 1 night in Dec 2023

10/10 Excellent

Yadee

Liked: Cleanliness, staff & service, property conditions & facilities
T

4/10 Poor

Susan

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
no toilet paper in room. Shades dirty. All electric went out so we had no lights or power in room.
Stayed 1 night in Dec 2023

10/10 Excellent

Nannette

Excellent
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
The staff was helpful and extremely friendly. They were also smiling and ready with tips for around town.
Stayed 3 nights in Nov 2023

4/10 Poor

Marjorie

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The bed linens are absolutely terrible. Otherwise a clean, convenient and friendly environment.
Stayed 2 nights in Nov 2023

6/10 Okay

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be contacting your Head Office for reimbursement of parking costs at the Niagara Airport . We chose this Hotel for the free parking while away and Aport Shuttle. We booked a 5 am arrival which I arranged more than a week in advance. By 5:15 we were told it was not coming. Clerk called an Uber and by 5:40 it had not arrived and we were forced to drive our vehicle to the Airport in order to make our 7:15 flight. This caused us extreme stress.
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Clean…friendly staff…right off the highway!!
Stayed 1 night in Nov 2023

4/10 Poor

Holly

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
When we arrived to our room the light was burnt out in the entry. Next, we noticed the trash had not been taken out from the last guest under the kitchen sink. The sheets on the bed were very wrinkled and something was smeared on the bed side table. The bathroom had boogers smeared on the wall as well. The toilet wouldn't flush so we called the front desk but it couldn't be looked at until the morning so my husband fixed it himself by using You Tube. Breakfast was free but the sandwich was so hard the only thing that was edible was the sausage patty.
Stayed 2 nights in Oct 2023

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
It was central to our shopping and NHL game needs
Stayed 2 nights in Oct 2023

8/10 Good

Sandra, Port charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice. Room was clean and quiet. The only downside was the pool was closed the whole visit. We were given option to go to another hotel but wasn’t worth the hassle. Will stay again
Stayed 3 nights in Oct 2023

4/10 Poor

Debbie

Disliked: Staff & service
The closeness to Walden Galleria Mall.
Stayed 1 night in Oct 2023

8/10 Good

Jen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel are top notch. I haven’t stayed anywhere where the staff were so attentive, helpful and kind. Everyone was so friendly and accommodating. I decided to pay more and stay in this hotel outside of the city of Buffalo because of the indoor pool. The pool is closed for the foreseeable future and honestly it should be removed as an amenity they offer. This property wasn’t as nice as other home2suites we have stayed at. The walls and doors were pretty thin. I jumped more than a few times thinking our door was opening when it was someone else door and I could hear people talking throughout the night. If it wasn’t for the staff I was prepared to give this hotel an exceptionally low rating.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Stay was good. Service was amazing. We reached late and looking for some bread and jam for a toddler. They accommodated everything we asked even in the late night.
Stayed 2 nights in Oct 2023

10/10 Excellent

Christy

Liked: Staff & service, property conditions & facilities
New beds
Stayed 1 night in Oct 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
t
Stayed 2 nights in Sep 2023

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well located to the train station.
Stayed 1 night in Sep 2023

10/10 Excellent

Trudy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable place to stay.
Stayed 1 night in Sep 2023

8/10 Good

Joy

Stayed 1 night in Sep 2023

6/10 Okay

eric

Nope
Stayed 1 night in Sep 2023

10/10 Excellent

Adil

Stayed 1 night in Sep 2023