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Reviews of Hilton Niagara Falls/Fallsview Hotel & Suites

4 out of 5
Hilton Niagara Falls/Fallsview Hotel & Suites
6361 Fallsview Blvd, Niagara Falls, ON

Reviews

7.2

Good

Rating 10 - Excellent. 3374 out of 9345 reviews" "
Rating 8 - Good. 2184 out of 9345 reviews" "
Rating 6 - Okay. 1527 out of 9345 reviews" "
Rating 4 - Poor. 1155 out of 9345 reviews" "
Rating 2 - Terrible. 1105 out of 9345 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Tasmim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this hotel with my family and my experience was awful! Starting from Staff to their services. Room was dirty and dusty seemed like our room wasn’t touched since last customer. We had to call room service many times to get them come clean our rooms in timely manner. Honestly, I wouldn’t recommend this place to anyone.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, clean, convenient and staff was helpful. We didn’t have any problems with the elevators as other people commented. Best sleep we have had on this trip.
Stayed 1 night in Apr 2024

10/10 Excellent

Jose, VALINDA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the falls
Stayed 2 nights in Apr 2024

10/10 Excellent

Ray

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was quite expensive
Stayed 2 nights in Apr 2024

10/10 Excellent

Etsumi

Checkin counter lady receptionist was very polite but friendly. Few people were behind us but she took time to cover my questions precisely. Thank you for upgrading us to a beautiful falls view large suite. It was fantastic! My sister from Japan fully enjoyed a overnight stay.
Stayed 1 night in Apr 2024
Response from Management on Apr 24, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Barbara

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location with indoor access to the casino, dining and shopping.
Stayed 2 nights in Apr 2024
Response from Management on Apr 24, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 Okay

Lois

Travelled with group
Liked: Cleanliness, staff & service
The view from the rooms and the restaurant on 33 was spectacular! The service was quite good . On the negative the elevators were ridiculous!! Took forever to come and then it was packed. Some out of service as well. The getting around between towers was difficult…there should be a connection between! The coffee in the rooms in undrinkable! Multiple floor with construction was annoying and dirty
Stayed 3 nights in Apr 2024
Response from Management on Apr 24, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites.

10/10 Excellent

Veronica

Stayed 4 nights in Jan 2024

4/10 Poor

A. Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
When one books with Expedia they charge 90 a day for parking. You should make people aware of that when they bok with you .
Stayed 2 nights in Apr 2024

10/10 Excellent

Pattyann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was easy access to Table Rock, Niagara Falls activities.
Stayed 2 nights in Apr 2024
Response from Management on Apr 24, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites.

8/10 Good

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
good location
Stayed 1 night in Apr 2024
Response from Management on Apr 24, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Debashis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Management on Apr 24, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites.

2/10 Terrible

Theodore

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The heat did not work and after notifying the front desk it was not fixed. The phone not the tv worked either. The view was amazing!
Stayed 2 nights in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

8/10 Good

Liudmila

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was a great hotel, in a great location but the room was basic and tiny, lacking style and there was an unpleasant stain on couch.
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

10/10 Excellent

Melva

Liked: Cleanliness, staff & service, property conditions & facilities
location location location! Amazing views!
Stayed 3 nights in Apr 2024
Response from Management on Apr 24, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

4/10 Poor

Anthony

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The water wouldn’t go hot in my room
Stayed 2 nights in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

RICHARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great falls views
Stayed 2 nights in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Nancy

Travelled with family
Liked: Property conditions & facilities
Too dark in the rooms. Could have better lighting. Bathroom showers head and controls a tad out dated.
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

10/10 Excellent

Marian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean.
Stayed 2 nights in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 Okay

Peter

Travelled with group
Liked: Staff & service, amenities
Very convenient and picturesque location but hotel showing it's age for the price payed.
Stayed 2 nights in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weekend elevator use was rough. We ended up walking down 42 flights to make it to a reservation on time. The weekdays were fantastic but not all the restaurants were open. Beautiful view but not sure we will stay again.
Stayed 4 nights in Mar 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

4/10 Poor

Khoa

Travelled with family
Disliked: Amenities, property conditions & facilities
Nickel and dime you. No bottle water for coffee maker or Keurig cup for the Keurig maker.
Stayed 2 nights in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The wait time to get an elevator was terrible. My girlfriend and I had to walk down the stairwell to make dinner reservations and to check out. I think if the north tower has 6 elevators and you need to wait over 15 minutes to get an availabl elevator is ridiculous. I honestly, experienced better for the price.
Stayed 2 nights in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

4/10 Poor

Anelle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are very, very outdated. Dresser drawers were broken. Bathrooms are very small. No microwaves. Parking is ridiculously expensive. Pool and hot tub were always packed. Housekeeping was very nice and view was good. We went near end of April.
Stayed 2 nights in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

8/10 Good

Jordan

Travelled with group
Liked: Cleanliness, staff & service
Shower leaked all over the bathroom. Outdoor parking off site far too expensive.
Stayed 2 nights in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

10/10 Excellent

Dan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 2 nights in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Amir Hossein

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Cheuk Kit Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
By far the best hotel I’ve ever stayed in
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Claire, Oakville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean. Check in and check out was fast and efficient and staff were wonderful
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Ashleigh

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The view is amazing
Stayed 2 nights in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

4/10 Poor

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Not sure why you advertise a “family pool” and a separate infinity pool when there are 100 screaming kids in both. It would be nice if the “non family pool” was reserved for adults.
Stayed 1 night in Apr 2024
Response from Management on Apr 21, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Schena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly.
Stayed 1 night in Apr 2024
Response from Management on Apr 21, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 Okay

Titus

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The place was beautiful! Elevators were horrible stopping at every floor on the way down. Elevator sounded like something was wrong with it. The pillows in the room were awful! Couldn’t get a good nights sleep. The parking was $80 which is insane. The hotel was conveniently located close to everything which was nice. I wouldn’t stay here again
Stayed 1 night in Apr 2024
Response from Management on Apr 21, 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

4/10 Poor

Sneh

Liked: Cleanliness, staff & service
Valet parking qent up too $100 a night! So expensive. Rooms are outdated. Will not be staying again.
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

Malion Latrice

Travelled with family
Liked: Cleanliness, amenities
The property is nice and has a lounge with a live band and several restaurants.
Stayed 3 nights in Apr 2024
Response from Management on Apr 21, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Jamanica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

pirabahiny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hood
Stayed 2 nights in Apr 2024
Response from Management on Apr 21, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Natasha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. The room was beautiful. The staff was very friendly and helpful. I wish the parking attendants explained the price for parking a bit better because I did not see the sign stating the cost of onsite parking increases on Fridays.
Stayed 2 nights in Apr 2024
Response from Management on Apr 21, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

2/10 Terrible

Ryleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

4/10 Poor

victoria

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Management on Apr 23, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

8/10 Good

Jo Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were nice and clean, but we had no soap in the shower. We also did not get any sunlight. Need more washcloths than one. Couldn’t see out of the window. Location was great.
Stayed 1 night in Apr 2024
Response from Management on Apr 21, 2024
ank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Room as clean
Stayed 2 nights in Apr 2024
Response from Management on Apr 21, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 Okay

Timothy

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 21, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room. Great view of the falls. Excellent meal in the hotel resturant. Parking at the hotel is way too expensive!!!
Stayed 1 night in Apr 2024
Response from Management on Apr 21, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

4/10 Poor

Cheri

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel needs an update, our room had a leaking window, when it rained water ran down the wall, lamp was broken, our door had issues and was left open by cleaner, our room wasn’t cleaned one of the days.
Stayed 4 nights in Apr 2024
Response from Management on Apr 21, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.