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A big shout out to the Front desk staff and Justin M., who helped us get a set of replacement car remote controls (lost) on a Saturday night so we could drive home on Sunday after the marathon.
The property is spacious and smells pleasant in rooms and the common areas.
We enjoyed the Italian Restaurant and their freshly hand-made pasta, and or course the complimentary drinks x2 for guests.
William
Stayed 2 nights in May 2024
Response from erika on May 27, 2024
Thank you for the review. We appreciate the feedback and look forward to having you back in the near future.
I loved my room. It was spacious, comfortable and quiet. I also had a pure clean room so it had air filters which was nice. Front desk, the valet and breakfast staff were very accommodating and kind. Do note that most restaurants and shops are closed in Buffalo on Mondays. I would return
Jeannette
Stayed 1 night in Apr 2024
Response from erika on Apr 16, 2024
Thank you for the review. We appreciate the feedback and look forward to having you back in the near future.
10/10 Excellent
kerry
Apr 15, 2024
kerry
Stayed 2 nights in Apr 2024
Response from erika on May 10, 2024
Thank you for the review. We appreciate the feedback and look forward to having you back in the near future.
The staff was extremely friendly and the experience overall was great.
Jennifer
Stayed 1 night in Mar 2024
Response from erika on Apr 5, 2024
Thank you for the review. We appreciate the feedback and look forward to having you back in the near future.
8/10 Good
Larry
Travelled with family and small children
Mar 30, 2024
Liked: Cleanliness, staff & service, amenities
We loved the area but the room had nasty stuff hidden in one corner by a garbage can, residue under soap dish like it was never cleaned or replaced and hallway floors along the walls was gross. View was beautiful tho.
NICE NEW PROPERTY. Staff was very nice. A little noisy the first night because of a basketball team boucing balls against the walls. Bathroom could use a little more detailed cleaning. overall very nice hotel room was very spacious
rochelle
Stayed 3 nights in Mar 2024
Response from erika on Mar 28, 2024
Thank you for the review. We appreciate the feedback and look forward to having you back in the near future.
There was a huge problem. I left the hotel in the morning and when I returned that evening I learned my room contents had been packed up and moved to the lobby. After much haggling, about the fact that the hotel had me listed for one night when I had paid in advance for 2 nights, Expedia confirmed payment for 2 nights. Until that point, the situation was a total mess!
Didn't know that valet parking was the only option for hotel parking as there is no hotel parking lot on site. Alternative was the road, so valet was the best option. Service was good and cheaper then some of the event parking in the area. Was very confusing when trying to get to the valet parking as the area is very small and just cars just parked wherever.
Other than being told i only had 1 room, on my 2 room reservation, this was a solid hotel toilet plumbing also in our room was sketchy. But nice suite rooms, clean, good breakfast, and walking distance to restaurants. Valet parking could be a wait at times however so plan for that.
We didn't like the cleanliness of the hallways and our room, nor did we get the room we reserves...Expedia!!!They said its Expedia that give the wrongful reservations... itvwas quiet