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Reviews of Marmara Hotel Budapest

4 out of 5
Marmara Hotel Budapest
Nagy Ignac utca 21, Budapest

Reviews

8.0

Very good

Rating 10 - Excellent. 141 out of 443 reviews" "
Rating 8 - Good. 198 out of 443 reviews" "
Rating 6 - Okay. 63 out of 443 reviews" "
Rating 4 - Poor. 23 out of 443 reviews" "
Rating 2 - Terrible. 18 out of 443 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kim, Nanaimo

A very convenient property to Budapest Nyugati station- staff are warm and welcoming. Large opening windows for lots of fresh air. Breakfast was included and very good
Stayed 3 nights in Apr 2024

8/10 Good

Nora

Travelled with family, Travelled with group
Good location for transportaton, shopping, and dinning. Good breakfast served Mattress not good. Some towels torn. Overall is good
Stayed 5 nights in Apr 2024
Response from Marmara Hotel Management on Apr 11, 2024
Dear our valued Guest,We truly appreciate your positive review about Marmara Hotel Budapest. Your feedback is an important reinforcement of our work.There is nothing more motivated for us than receiving feedbacks like yours.We are very much looking forward to welcoming you back soon again at Marmara Hotel Budapest.Kind regards,Marmara Hotel Management

6/10 Okay

Gloria

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The front reception staff were very friendly and accommodating. The hotel is located in an area where you can walk to many tourist sites, cafes, and shopping areas. 10/10. So, the room was not clean, the toilet had a paper seal that it was cleaned. I removed it and the bowl had poop, and urine drippings on the seat and hair. The shower has green something on the tile and glass doors. The towels were about 15 years old, and we're very stained. The sheets were very old and thinning out. The bed cover and decorative pillows were torn and also old. They could not hold the shape. I removed them off the bed. The walls had markings on it, all over. The refrigerator had old crumbs inside and it was dirty. The safe in the room was not secured to the wall or anyplace, you could pick it up and walk away with it. The bolt to the door was missing, a hole in the door. I debated leaving, however we had so much luggage and had already began to unpack. I'm sure if I would have notified the front desk they would have taken care of the issues but I didn't want to be the type of guest that complains. At the same time I could have given them the opportunity to clean the room. The hotel is nice, perfect location. I do recommend staying here, but do check your room before settling in.
Stayed 3 nights in Dec 2023
Response from Marmara Hotel Management on Jan 23, 2024
Dear our valued Guest,First of all we would like to thank you for spending the time to share you kind feedback with the travellers and us as well in regards of your recent stay in the Marmara Hotel Budapest.We are delighted that you liked the perfect location and the provided service by our friendly staff met your expectations. We appreciate for your kind comment, the feedbacks arriving from our guests are upmost important for us.Please accept our apology for not being able to provide you the experience which you have expected from us regarding the cleanling and facilities in the room.Let me ensure you that I have already forwarded your constructive comment to our Housekeeping Manager in order to find a solution to improve our services much more.Furthermore, we would like to take this opportunity to encourage you and all the future guests of ours to turn to us for assistance during their stay at anytime whenever their experience does not meet their expectations. I am sure that we could have found a solution to make your stay more comfortable and pleasant with us.Despite of the written facts I am glad to hear that you have found our hotel nice.We would like to thank you for your recommendation and we really looking forward to welcoming you back.Kind regards,Marmara Hotel Management

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Christmas market trip in a central location
Great location for sight seeing. Friendly staff.
Stayed 3 nights in Dec 2023
Response from Marmara Hotel Management on Jan 23, 2024
Dear our valued Guest,Thank you very much for taking the time to review your stay with us at the Marmara Hotel Budapest. We are delighted to read that you enjoyed your visit, and found our location great.Let us thank you for your kind comments regarding our friendly staff as well. We will be more than happy to transfer your kind comments to our colleagues also.We are really looking forward to welcoming you back, in the Marmara Hotel Budapest.Best regards,Marmara Hotel Management

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel couldn't do enough for you, each and eveyone was lovely. The room was lovely, but had a damp smell (which you only smell upon entering the room) We also had a leak in the bathroom ceiling which may have explained the smell (as it didn't look new) However, would not stop me staying at the hotel again or even putting a bad review in as other that that, I could not fault the hotel or it's staff. Breakfast was lovely, it was a bout a 20 minute walk from the city centre, but again, this didn't put me off the location, as it was a nice walk and the bus stops were near by too! I can reccommend Matula Bistro accross the road, a lovely little bistro and reasonably priced too! Would strongly reccommend this hotel to others and Budapest in itself.
Stayed 4 nights in Dec 2023
Response from Marmara Hotel Management on Dec 15, 2023
Dear our valued Guest,We truly appreciate your positive review about Marmara Hotel Budapest. Your feedback is an important reinforcement of our work.There is nothing more motivated for us than receiving feedbacks like yours.We are very much looking forward to welcoming you back soon again at Marmara Hotel Budapest.Kind regards,Marmara Hotel Management

8/10 Good

Nicola Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for train station. Easy walk to Parliament, Margaret Island and river. Also not too far from main areas of the city. We were there for the Christmas markets, which were interesting and enjoyable. The weekend was very busy. Our room was clean, beds were comfortable, the bathroom was a little dated but the hot shower was great. There was plenty of food for breakfast. Staff were helpful and friendly.
Stayed 4 nights in Nov 2023
Response from Marmara Hotel Management on Dec 6, 2023
Dear our valued Guest,We truly appreciate your positive review about Marmara Hotel Budapest. Your feedback is an important reinforcement of our work.There is nothing more motivated for us than receiving feedbacks like yours.We are very much looking forward to welcoming you back soon again at Marmara Hotel Budapest.Kind regards,Marmara Hotel Management

10/10 Excellent

Jael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled with an under 1 year baby as a family. Nothing to complian about. Friendly staff and spacious rooms. Thank you for your service.
Stayed 5 nights in Nov 2023
Response from Marmara Hotel Management on Nov 30, 2023
Dear our valued Guest,Thank you very much for taking the time to review your stay with us at the Marmara Hotel Budapest. We are delighted tor read that you enjoyed your visit, and found our services good.It was our pleasure to know that you liked our spacious rooms and the provided service by our friendly staff met your expectations.We will be more than happy to transfer your kind comments to our colleagues also.We are really looking forward to welcoming you back, in the Marmara Hotel Budapest.Best regards,Marmara Hotel Management

10/10 Excellent

ANTONY JOHNSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star
Amazing stay with good room and amazing location with grear connectivity.
Stayed 3 nights in Nov 2023
Response from Marmara Hotel Management on Nov 23, 2023
Dear our valued Guest,We truly appreciate your positive review about Marmara Hotel Budapest. It was our pleasure to read that you liked our room and the amazing location as well.There is nothing more motivated for us than receiving feedbacks like yours.We are very much looking forward to welcoming you back soon again at Marmara Hotel Budapest.Kind regards,Marmara Hotel Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Хороший отель
Отель явно подустал, неплохо было бы освежить ремонт. Но местоположение хорошее, центр города, рядом метро и торговые центры.
Stayed 3 nights in Nov 2023
Response from Marmara Hotel Management on Nov 23, 2023
Dear our valued Guest,We truly appreciate your positive review about Marmara Hotel Budapest. Your feedback is an important reinforcement of our work.We would like to take this opportunity to inform you and all the future guests of ours that our Housekeeping team has been changed from 01.11.2023 with a new Housekeeping Manager and we do beleive that we can improve the quality of the cleaning service with her professionalism.Furthermore we started a bigger renovation from 01.11.2023 which means that we change the beds in all rooms, change the carpet, paint the walls, renovate the furnitures and the full bathroom.We are really happy that overall you had a pleasant stay with us.We are very much looking forward to welcoming you back soon again at Marmara Hotel Budapest.Kind regards,Marmara Hotel Management

10/10 Excellent

Attila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Marmara Hotel Management on Nov 23, 2023
Dear our valued Guest,Thank you very much for taking the time to review your stay with us at the Marmara Hotel Budapest.We are delighted to see that you enjoyed your visit, as you rated our hotel and services with maximum score.We are really looking forward to welcoming you back, in the Marmara Hotel Budapest.Best regards,Marmara Hotel Management

2/10 Terrible

Carmen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is old and needs a renovation and deep clean. Our room wasn’t cleaned for 2 days and we had to keep going down to reception to ask them to send someone to clean it. The lighting I’m the room was very poor. I will definitely not stay in this hotel again. It should be rated 2 starts maximum.
Stayed 3 nights in Nov 2023
Response from Marmara Hotel Management on Nov 23, 2023
Dear our valued Guest,First and foremost let me thank you for having chosen our Marmara Hotel Budapest in our capital. As our aim is to create a pleasant stay to all of our kind guests, we are deeply sorry that we have not succeed in your case.We are grateful for all your precious comments and useful suggestions; let me ensure you that our Management Team will definitely do the necessary steps to avoid this kind of situations in the future as we believe that from our valued guests’ feedback we can benefit the most.Our Housekeeping team has been changed from 01.11.2023 with a new Housekeeping Manager and we do beleive that we can improve the quality of the cleaning service with her professionalism.Furthermore we started a bigger renovation from 01.11.2023 which means that we change the beds in all rooms, change the carpet, paint the walls, renovate the furnitures and the full bathroom.I would like to thank you once again for your stay and we really appreciate for your valuable feedback provided to us.I do hope that despite of your recently experiences we will have the chance to welcome you to our hotel and we can prove our professionalism and show you the improvements following to your comments.Sincerely yours,Marmara Hotel Management

8/10 Good

Danny

Stayed 2 nights in Nov 2023
Response from Marmara Hotel Management on Nov 23, 2023
Dear our valued Guest,Thank you very much for taking the time to review your stay with us at the Marmara Hotel Budapest.We are delighted to see that you enjoyed your visit, as you rated our hotel and services with good score.We are really looking forward to welcoming you back, in the Marmara Hotel Budapest.Best regards,Marmara Hotel Management

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area clean and very good value
Stayed 3 nights in Oct 2023
Response from Marmara Hotel Management on Nov 23, 2023
Dear our valued Guest,We truly appreciate your positive review about Marmara Hotel Budapest. Your feedback is an important reinforcement of our work.There is nothing more motivated for us than receiving feedbacks like yours.We are very much looking forward to welcoming you back soon again at Marmara Hotel Budapest.Kind regards,Marmara Hotel Management

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Marmara Hotel Management on Nov 23, 2023
Dear our valued Guest,Thank you very much for taking the time to review your stay with us at the Marmara Hotel Budapest.We are delighted to see that you enjoyed your visit, as you rated our hotel and services with maximum score.We are really looking forward to welcoming you back, in the Marmara Hotel Budapest.Best regards,Marmara Hotel Management

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception was super helpful!
Stayed 2 nights in Sep 2023
Response from Marmara Hotel Management on Nov 23, 2023
Dear our valued Guest,Thank you very much for taking the time to review your stay with us at the Marmara Hotel Budapest. We are delighted tor read that you enjoyed your visit, and found our reception super helpful.We will be more than happy to transfer your kind comments to our colleagues also.We are really looking forward to welcoming you back, in the Marmara Hotel Budapest.Best regards,Marmara Hotel Management

8/10 Good

Allan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are excellent. Room size is little under size for a couple, some room features are weird, for example: the chair under the desk can’t be moved out for seating, the water stopper for the sink can’t be use due to too close to the wall, but all these are minors. Overall this hotel is good. Recommend.
Response from Marmara Hotel Management on Nov 23, 2023
Dear our valued Guest,First of all we would like to thank you for spending the time to share you kind feedback with the travellers and us as well in regards of your recent stay in the Marmara Hotel Budapest.We are delighted that you liked the excellent staff and the overall our hotel and services met your expectations. We appreciate for your kind comment, the feedbacks arriving from our guests are upmost important for us.We would like to thank you for your recommendation and we really looking forward to welcoming you back.Kind regards,Marmara Hotel Management

10/10 Excellent

rogelia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2023 trip
Stayed 2 nights in Sep 2023

10/10 Excellent

Reba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice break in Budapest. The hotel was nice staff were friendly. Good selection of Breakfast. The rooms were cleaned every day. The area was close to all amenities and attractions
Stayed 3 nights in Sep 2023

8/10 Good

Erika

Liked: Staff & service
The staff is wonderful, always cheerful, and always helpful
Stayed 3 nights in Sep 2023

8/10 Good

Yared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Staff very friendly and helpful and attentive. Would recommend to others
Stayed 2 nights in Sep 2023

10/10 Excellent

Alvin

Travelled with partner
Liked: Amenities, property conditions & facilities
Clean except for little mold on bathroom sliding glass door. Good bkft, including scrambled eggs, bacon, sausage, hash brown, fruits, coffee, pineapple nectar, cereal bowls, croissants, toasted bread, capucchino, 2 double beds, TV, wifi, shower, toilet. Good value for price and close to dining and shopping.
Stayed 1 night in Sep 2023

4/10 Poor

olga

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Run down and dirty. The staff were nice and accommodating but couldn’t make up for the visibly dirty walls, whisper of an AC and rock hard mattress. Don’t let the pretty updates fool you: it’s like putting lipstick on a pig.
Stayed 1 night in Aug 2023

4/10 Poor

Beth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in need of repairs and updating. Water leaks from ceiling A/C, shower had mold/mildew in the tile grout and around the outside perimeter. Towels are super thin, small and had holes in them. Fire alarm went off several times during our first night due to A/C issues. All but one staff member were friendly. They scheduled an early AM airport shuttle for us which did not show up. I called for my own taxi which was quick to arrive

4/10 Poor

Isis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has old rooms ,old mattresses , old towels, pillows, i needs. Renovation, the rooms. Were not clean, the towels and bedding sheets had stains on them , some of the rooms have street view those were ok, but the rest of tge rooms are not, if you book through any platform you can't cancel your booking. The air conditioning had a very loud noise. Unfortunately it was disappointing
Stayed 2 nights in Aug 2023

6/10 Okay

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities
Humidity was over the average, and the Wifi internet was terrible so I had to use my cell phone data.
Stayed 3 nights in Aug 2023

8/10 Good

Sean

Stayed 1 night in Aug 2023

2/10 Terrible

Arif

Travelled with family
Disliked: Amenities, property conditions & facilities
Very dirty rooms no bedside tables broken. Carpets dirty No help from the staff
Stayed 5 nights in Aug 2023

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was contaminated. The Hotel staff was threatening. The environment was contaminated and I was possibly illegally drugged at this Hotel.
Stayed 1 night in Aug 2023

8/10 Good

Martin

Stayed 2 nights in Jul 2023

8/10 Good

Juan

Stayed 2 nights in Jun 2023

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was a good size and the bed was comfortable. All clean and in good condition. We would have liked more variety of breakfast rolls, particularly whole meal ones. And please, no washing of towels unless they are put on the floor - such a waste of resources.
Stayed 5 nights in Jun 2023

6/10 Okay

Roy

Liked: Staff & service
Nice location but needs repairs. Toliet sears cracked shower hose leaking. Skylight that looked like no cleaning to it it a year. Gas line repair/ replacement. Looks to have been on going for weeks and no email notifications from expedia.ca or hotel
Stayed 5 nights in May 2023

10/10 Excellent

Mario

Stayed 6 nights in Jan 2023
Response from Marmara Hotel Management on Jan 16, 2023
Dear Mario,Thank you very much for taking the time to review your stay with us at the Marmara Hotel Budapest.We are delighted to see that you enjoyed your visit, as you rated our hotel and services with maximum score.We are really looking forward to welcoming you back, in the Marmara Hotel Budapest.Best regards,

2/10 Terrible

Zoltan, West Drayton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tha AC in the room was no working, it was cold in the room! The room not cleaned properly, everywhere dust and marks! Is any housekeeping supervisor checking the rooms? Or all the room attendants are self-checker?The breakfast is ordinary and the staff were rude!
Stayed 1 night in Nov 2022
Response from Marmara Hotel Management on Nov 21, 2022
Dear Zoltan,Thank you very much for taking the time to review your stay with us at the Marmara Hotel Budapest.I am sadly reading that you were disappointed with your choice and you were not fully satisfied with our services.We will do our best to improve all of the departments of our hotel and to avoid the comments like yours in the future.Furthermore, we would like to take this opportunity to encourage you and all the future guests of ours to turn to us for assistance during their stay at anytime whenever their experience does not meet their expectations. Thank you once again for your precious comment.Best regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Choice for Budapest
Great hotel for our trip to Budapest. The hotel is close to the Metro and tram service. It is also walking distance to the Parliament and Margaret Island. The hotel is well staffed and clean. We paid additional for the Balcony which was worth it and gave us some added space. Breakfast was large and varied each day. I would stay again
Stayed 4 nights in Sep 2022
Response from Marmara Hotel Management on Nov 21, 2022
Dear Michael,We truly appreciate your positive review about Marmara Hotel Budapest. Your feedback is an important reinforcement of our work.There is nothing more motivated for us than receiving feedbacks like yours.We are very much looking forward to welcoming you back soon again at Marmara Hotel Budapest.Kind regards,

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Overall good. Room was good with nice balcony but a little dated. Breakfast was ok but same choices each time.
Stayed 2 nights in Sep 2022
Response from Marmara Hotel Management on Nov 21, 2022
Dear Alan,Thank you for staying with us at our Marmara Hotel Budapest and for taking the time to review our hotel.We are delighted to see that you enjoyed your visit, as you rated our hotel and services with good score.We regret learn from your detailed review about the breakfast. Let me please inform you that we are continuously working hard to find the best variety of our buffet breakfast to all of our kind guests.We would like to thank you for your recommendation and we really looking forward to welcoming you back.Kind regards,

8/10 Good

Eduardo, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a great downtown Budapest area. My room was very small and OK amenities for a 4 star hotel.
Stayed 1 night in Sep 2022
Response from Marmara Hotel Management on Nov 21, 2022
Dear Eduardo,Thank you very much for taking the time to review your stay with us at the Marmara Hotel Budapest.We are delighted to see that you enjoyed your visit, as you rated our hotel and services with good score.We are really looking forward to welcoming you back, in the Marmara Hotel Budapest.Best regards,

10/10 Excellent

Katia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to clean better the room
Stayed 3 nights in Sep 2022

8/10 Good

Lajos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is in a great location, a few minute walk from the Nyugati train station, public transport, shops, eateries, the Parliament, and a major shopping centre. Hotel staff are courteous, helpful, professional.
Stayed 1 night in Aug 2022

10/10 Excellent

Stuart

Stayed 1 night in Jul 2022

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Lovely hotel in perfect location for a few days in Budapest.
Stayed 4 nights in Mar 2022
Response from Marmara Hotel Management on Apr 4, 2022
Dear our valued Guest, Thank you very much for taking the time to review your stay with us at the Marmara Hotel Budapest. We are delighted to see that you enjoyed your visit, as you rated our hotel and services with maximum score. We are really looking forward to welcoming you back, in the Marmara Hotel Budapest. Best regards,

6/10 Okay

LENARD

Stayed 1 night in Feb 2022
Response from Marmara Hotel Management on Feb 15, 2022
Dear our valued Guest, Thank you for staying with us at our Marmara Hotel Budapest and for taking the time to review our hotel. I am sadly reading that you disappointed with your choice and you were not fully satisfied with the services according to the given score. However we would be thankful if you can share us your detailed experiences next time to be able to improve our services as the feedbacks arriving from our guests are upmost important for us. I would like to thank you once again for having chosen our hotel and we do hope that we can have the opportunity to host you again. Sincerely yours, Marmara Hotel Management

4/10 Poor

Bogdan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Serious Health Hazard - Do NOT recommend
I want to start by saying that the service at the hotel and everyone we spoke to was extremely friendly and helpful. Unfortunatly the Hotel has serious cleanliness issues and I think the maintenance and cleaning is NON-existent. While the bed was made and the sheets were changed, everything else in the room was filthy! From spider webs hanging from the ceiling, mold in the wardrobe to a diaguating bathroom - we had a horrible expwriwnce staying in the room with a baby. We could barely touch anything in the bathroom and we beleive the room was a serious health hazard not only for a baby but foe anyone staying. Definitely will not stay again and will demand a full refund! P.S. I could only upload 8 pics but the shocking dirt was everywhere
Floor around the toilet seat
Seriously health concerning ventilation system - never cleaned duat and mold
Filthy bathroom clothes drier with a red blood drop?
Not only empty "Cleanex" box, but a box cover you don't want to touch
Stayed 1 night in Dec 2021
Response from Marmara Hotel Management on Jan 7, 2022
Dear our valued Guest, First and foremost let me thank you for having chosen our Marmara Hotel Budapest in our capital. As our aim is to create a pleasant stay to all of our kind guests, we are deeply sorry that we have not succeed in your case. We are grateful for all your precious comments and useful suggestions; let me ensure you that our Management Team will definitely do the necessary steps to avoid this kind of situations in the future as we believe that from our valued guests’ feedback we can benefit the most. I would like to thank you once again for your stay and we really appreciate for your valuable feedback provided to us. I do hope that despite of your recently experiences we will have the chance to welcome you to our hotel and we can prove our professionalism and show you the improvements following to your comments. Sincerely yours, Marmara Hotel Management

8/10 Good

Valentina

Liked: Amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

10/10 Excellent

Judit Urbánné

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good.
Stayed 1 night in Nov 2021
Response from Marmara Hotel Management on Nov 26, 2021
Dear our valued Guest, Thank you very much for taking the time to review your stay with us at the Marmara Hotel Budapest. It was our pleasure to know that you liked our good breakgfast. We will be more than happy to transfer your kind comments to our colleagues also. We are really appreciated for your feedback and looking forward to welcoming you back, in the Marmara Hotel Budapest. Best regards, Marmara Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Hotel is in a good location, good transport links to anywhere you’d want to go. The hotel was overall quite clean, and the staff were friendly.
Stayed 3 nights in Nov 2021
Response from Marmara Hotel Management on Nov 18, 2021
Dear our valued Guest, We truly appreciate your kind words and positive comments about Marmara Hotel Budapest. It was our greatest pleasure to read that you were satisfied with our services and you did not disappointed with your choise. Thank you for your nice remark about our cleanliness, the good location and the friendly staff. There is nothing more motivated for us than receiving feedbacks like yours. We are very much looking forward to welcoming you back soon again at Marmara Hotel Budapest. Kind regards, Marmara Hotel Management

8/10 Good

Roland, Kazincbarcika

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After booking my room the parking had to be arranged separately in email in which I received an answer that one of the days during my stay there is no available space so that turned out quite inconvenient to manage. For the rest, really nice place, good location relatively quiet during the night.
Stayed 3 nights in Sep 2021
Response from Marmara Hotel Management on Sep 23, 2021
Dear our valued Guest, First of all we would like to thank you for spending the time to share you kind feedback with the travellers and us as well in regards of your recent stay in the Marmara Hotel Budapest. We are delighted that you liked the atmosphere of the hotel, the provided facilities and the good, quiet location met your expectations. We appreciate for your kind comment, the feedbacks arriving from our guests are upmost important for us. We appreciate your time to sharing with us your kind experiences and we hope we can have the chance to welcome you in our hotel again. Kind regards, Marmara Hotel Management

4/10 Poor

Aaron

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I would give this hotel two star review out of five stars. The two stars would be for the location and the staff. On the another hand, I have NEVER stayed in a hotel that had such a dirty room. Our bathroom was in a terrible shape, mirror was dirty, hand towel dryer had hairs on it, floor wasn’t clean. It was not acceptable. I would say something to the staff when we were checking out, but no one asked how was our stay… Also, they list that they have available car parking but our car wasn’t able to fit there. (Needless to say, we don’t drive a truck or a van) No one listed that parking is available only for cars up to a certain length. We needed to park in a garage of another hotel.
Stayed 1 night in Sep 2021
Response from Marmara Hotel Management on Sep 10, 2021
Dear our valued Guest, Thank you for having choosen our hotel for your recent stay and for your time to share your experiences with us. As our aim is to create a pleasant stay to all of our kind guests, I am deeply sorry that we have not succeed in your case. We regret learn from your detailed review regarding the cleanliness. We are grateful for all your precious comments and useful suggestions; let me ensure you that our Management Team will definitely do the necessary steps to avoid this kind of situations in the future as we believe that from our valued guests’ feedback we can benefit the most. Regarding the parking facility let me take this opportunity to encourage you and all the future guests of ours to turn to us for assistance during or before their stay in the Marmara Hotel. We have a limited number of parking places in our deep garage, therefore advance order is required. We notice the information about the size and weight limit on all portals where we are able to do this (including our website as well), however latest when the guest contact us regarding the parking place reservation. Unfortunately there are more online portals where we cannot notice anything, only choose the option for the parking and choose the rate for this. I do hope that despite of your recently experiences we will have the chance to welcome you to our hotel and we can prove our professionalism and show you the improvements following to your comments. Sincerely yours, Marmara Hotel Management

10/10 Excellent

Karoly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

6/10 Okay

Suzanne

Business traveller
Disliked: Property conditions & facilities
friendly staff
The staff were friendly. Overall I think the hotel needs some refreshment (eg the hallway flooring needs repairs, the showerhead didn't stay up) however, it is a centrally located hotel and since most of the day is spent outdoors for the price it is value for money
Stayed 3 nights in Aug 2021
Response from Marmara Hotel Management on Aug 19, 2021
Dear our valued Guest, First and foremost let me thank you for having chosen our Marmara Hotel Budapest in our capital. It was our deepest pleasure to read that you were satisfied with our friendly staff and the good value for money. We are grateful for all your precious comments and useful suggestions; let me ensure you that our Management Team will definitely do the necessary steps to improve our services and keep the high basis standards in the Marmara Hotel as we believe that from our valued guests’ feedback we can benefit the most. I would like to thank you once again for your stay and we are really appreciated for your valuable feedback provided to us. Please do not hesitate to contact us at anytime. Sincerely yours, Marmara Hotel Management