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Reviews of Hilton Budapest

5 out of 5
Hilton Budapest
Hess A Ter 1-3, Budapest

Reviews

9.2

Wonderful

Rating 10 - Excellent. 672 out of 1002 reviews" "
Rating 8 - Good. 242 out of 1002 reviews" "
Rating 6 - Okay. 46 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

SHWETA

Stayed 3 nights in Apr 2024
Response from Judit Nagy Brand & Reputation Manager on Apr 30, 2024
Dear SHWETA, Thank you very much for your kind feedback and recommendation on our Expedia website. We cannot wait to have you back again soon!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Judit Nagy Brand & Reputation Manager on Apr 30, 2024
Dear Dawn, Thank you very much for your feedback and recommendation on our Expedia website. We look forward to welcoming you back to Hilton Budapest.

8/10 Good

Harold

Stayed 2 nights in Mar 2024
Response from Judit Nagy Brand & Reputation Manager on Apr 30, 2024
Dear Harold, Thank you very much for your feedback and recommendation on our Expedia website. We look forward to welcoming you back to Hilton Budapest.

10/10 Excellent

John

The facilities are very nice and the staff is excellent.
Stayed 2 nights in Mar 2024
Response from Judit Nagy Brand & Reputation Manager on Apr 3, 2024
Dear John,We appreciate you taking the time to rate your experience at our hotel and are delighted to see that you gave us a 5* rating. Your feedback has made our day and we are glad to hear that you had an enjoyable stay. Our goal is to make every guest feel at home and it seems we hit the mark for you. Thank you for choosing us and we hope to have the pleasure of hosting you again.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton is definitely a fantastic option for Budapest. The room was clean, silent and well-appointed. Found all the staff to be very friendly and helpful. Breakfast is great, if a little chaotic and both the bar and restaurant food was excellent (the burger is superb!) Area gets quite tourist-busy during the day, but it's a really quick walk out to get to the main parts. Public transport is excellent too (use the BudapestGO) app and remember to validate tickets on the QR codes in stations and side of buses Would definitely return
Stayed 4 nights in Mar 2024
Response from Judit Nagy Brand & Reputation Manager on Mar 26, 2024
Dear Darren, Thank you so much for taking the time to share your wonderful feedback about your recent stay at the Hilton in Budapest. We are thrilled to hear that you thoroughly enjoyed your experience with us.We are delighted that you found your room to be clean, quiet, and well-equipped, providing you with a comfortable environment during your stay. It is fantastic to hear that our staff members were able to assist you efficiently and made you feel welcome throughout your visit.We are pleased that you enjoyed our breakfast offerings and that you found our bar and restaurant to your liking, particularly highlighting the excellence of our burger. Your positive comments about the quality of our food encourage us to continue delivering exceptional dining experiences to all our guests.We can't wait to welcome you back and provide you with another outstanding stay in the heart of Budapest.Thank you once again for your kind words, and we look forward to hosting you on your next visit.Warm regards,

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in a great historical location. Staff are first class. Executive rooms benefit from the exec lounge … all drinks ( for 2 hours ) / breakfast / snacks / coffee etc. Amazing views from nicer rooms over the Danube. Highly recommended.
Stayed 3 nights in Feb 2024
Response from Judit Nagy Brand & Reputation Manager on Mar 26, 2024
Dear Nicholas,Thank you very much for sharing your valuable feedback following you recent guest experience. Thank you for your recommendation and we look forward to welcoming you back again. Warm regards,

10/10 Excellent

Olukayode

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whole experience was great and the location was the best in the city.
Stayed 3 nights in Feb 2024
Response from Judit Nagy Brand & Reputation Manager on Mar 26, 2024
Dear Olukayode,thank you for your recent stay and for sharing your great experience with other travelers. We look forward to welcoming you back again soon.

10/10 Excellent

Briane

Travelled with group
Liked: Cleanliness, staff & service
Amazing property and amazing staff!!!! Love this hotel! The view is fantastic. It’s also right next to multiple go to locations.
Stayed 3 nights in Feb 2024

10/10 Excellent

Suhale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous views from the hill looking over the entire city.
Stayed 2 nights in Dec 2023
Response from Judit Nagy Brand & Reputation Manager on Apr 3, 2024
Dear Suhale,We appreciate you taking the time to rate your experience at our hotel and are delighted to see that you gave us a 5* rating. Your feedback has made our day and we are glad to hear that you had an enjoyable stay. Our goal is to make every guest feel at home and it seems we hit the mark for you. Thank you for choosing us and we hope to have the pleasure of hosting you again.

8/10 Good

Marie-Eve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Lu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and great location. The staff were wonderful. Especially Lazlo and Dorina. The hotel is also very well maintained!
Stayed 2 nights in Jan 2024

10/10 Excellent

Marko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lukas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location / view
This hotel is just perfect. You can’t find better location. It’s Hilton standard which won’t disappoint you.
Stayed 1 night in Dec 2023

10/10 Excellent

Detra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Dhiresh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, very friendly and helpful staff...
Stayed 3 nights in Dec 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow this Hilton is so fantastic. First, it’s in the castle neighborhood right next to a gorgeous church. It is a bit of an isolated neighborhood which my husband loved for security purposes, but it’s easy to ride a tram or take a taxi to the river/city center. The castle neighborhood has excellent food options, including a few Jamie Oliver restaurants within short walking distance. We also had a few great meals at the Hilton. The best part of our stay at the Hilton was the staff. Truly, I don’t know how Hilton always recruits the best people. Hungarians in general are a bit more reserved, we found the loveliest people working when we checked in. The concierge gentleman working the evening of Dec 8 was so wonderful. I believe his name was Akos. He sat with us an explained the city. We were looking for Vizslas while in Hungary which is a very odd request but he pointed out all the parks in the city where we might see one. I wanted to go ice skating and he pointed out several places in the map. He also recommended tours, spas and historical sites. He was so friendly and made our stay personalized. The restaurant staff were also very accommodating and friendly. The food was excellent. The first night my husband had salmon and I had steak. Both were excellently prepared. The second night I tried goulash and my husband tried wild boar - delicious. Thanks Hilton.
Stayed 3 nights in Dec 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Nanette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and beautiful location. Housekeeping service was fabulous and quick. Food was amazing. Didn’t like the noisy doors to the bathroom and the fact that my husband wasn’t allowed to order food in the bar to bring to the room. Otherwise we loved the hotel.
Stayed 5 nights in Dec 2023

10/10 Excellent

georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb 5* hotel. Lovely location. Amazing view of Danube from our room. The Breakfast, the bar, executive lounge all first rate. Staff excellent. This really is how Hilton’s used to be. I wouldn’t hesitate to return.
Stayed 2 nights in Dec 2023

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff and the Property were AMAZING! I will have my group stay again next year @ the HILTON!
Stayed 7 nights in Nov 2023

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and rooms are excellent Only thought is the shower should be able to go hotter
Stayed 4 nights in Nov 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Carole Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best views in Budapest
Outstanding stay - accommodations were spacious & comfortable, staff terrific ! Location couldn’t have been better!
Stayed 2 nights in Oct 2023
Response from Judit Nagy Brand & Reputation Manager on Oct 31, 2023
Dear Carole Anne,Thank you for your wonderful reivew. We are delighted to hear that you had and incredible stay and we look forward to welcoming you back for another great experience.

6/10 Okay

Tim

Stayed 2 nights in Oct 2023
Response from Judit Nagy Brand & Reputation Manager on Oct 31, 2023
Dear Tim,Thank you for your stay at Hilton Budapest and for sharing you valuable feedback with us. We strive to provide flawless service to our guests and we will do our best to make improvement in all aspects. We look forward to welcoming you back again soon,

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for several nights following a Viking Cruise which ended in Budapest. Arranged everything on our own and found this to be a great hotel, super location with many restaurants nearby. Helpful staff and easy to tour both the Budda and the Pest side of the city from this hotel. Opt for a room with a view of the river!
Stayed 2 nights in Oct 2023
Response from Judit Nagy Brand & Reputation Manager on Oct 31, 2023
Dear Larry,I’m glad to hear you had a wonderful stay following your Viking Cruise in Budapest. It sounds like you made a great choice with Hilton Budapest, enjoying its convenient location, nearby restaurants, helpful staff, and the option for a room with a view of the river. Exploring both the Buda and Pest sides from there must have been quite the experience! Thank you for sharing your positive feedback.

10/10 Excellent

Jianhua

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is in a very good location. It has an excellent breakfast, a very comfortable big bed, and the front desk service attitude is also very good. After staying for two nights, the only thing I want to say is that I saw the male service staff making egg cakes in the breakfast restaurant the next morning. Their attitude towards customers was very bad, especially Asian customers. Their service attitude was very impatient.
Stayed 2 nights in Oct 2023
Response from Judit Nagy Brand & Reputation Manager on Oct 31, 2023
Dear Jianhua,Thank you very much for your reivew. We are delighted that you were pleased with the service of our front desk team, however, we deeply regret to hear that the attitude of our restaurant team member was not up to your expectations. Please accept our most sincere aplpogies and rest assured that we will raise the matter to make serious improvement in this regard through cross- cultural communications trainings.We look forward to welcome you again and restore your faith in our dedicated service.Kind regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing…right in the historic Castle District.
Stayed 1 night in Oct 2023
Response from Judit Nagy Brand & Reputation Manager on Oct 31, 2023
Dear Paul,Thank you for taking the time to provide your kind reivew and we look forward to welcoming you back for more unforgettable experiences in the future.

10/10 Excellent

Katherine, Saint Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel in a bustling area
Stayed 2 nights in Oct 2023
Response from Judit Nagy Brand & Reputation Manager on Oct 31, 2023
Dear Katherine,Thank you very much for sharing your perfect feedback about your pleasant guest experience and we hope to welcome you back again soon to Hilton Budapest.

10/10 Excellent

Anita

Stayed 2 nights in Oct 2023
Response from Judit Nagy Brand & Reputation Manager on Oct 31, 2023
Dear Anita,Thank you very much for sharing your perfect feedback and we hope to welcoming you back again soon to Hilton Budapest.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Judit Nagy Brand & Reputation Manager on Oct 31, 2023
Dear Peter,Thank you very much for sharing your perfect feedback and we hope to welcoming you back again soon to Hilton Budapest.

10/10 Excellent

Tess Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend! Staff are really helpful, the facilities are lovely and it’s a great location p
Stayed 4 nights in Sep 2023
Response from Judit Nagy Brand & Reputation Manager on Oct 31, 2023
Dear Tess Olivia,Thank you very much for your kind review.We are deighted to hear that you were impressed with the high standard of our service and we appreciate your recommendation. Please stay with us again soon!

10/10 Excellent

Paola

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location
Stayed 4 nights in Sep 2023
Response from Judit Nagy Brand & Reputation Manager on Oct 31, 2023
Dear Valued Guest,Thank you very much for sharing your perfect feedback and we hope to welcoming you back again soon to Hilton Budapest.

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very uodated property. Staff was helpful in making dinner plans. Vey good breakfast buffet. Love how the hotel incorporated a historic church found during the building of the hotel and preserved portions within the new building. Beautiful!
Stayed 2 nights in Sep 2023
Response from Judit Nagy Brand & Reputation Manager on Sep 26, 2023
Dear Gail,Thank you for sharing your thoughts on your recent stay at Hilton Budapest. We appreciate your feedback and are delighted to hear that you enjoyed various aspects of your experience, our well maintained property and the great breakfast selection among other things. We hope you had a wonderful time exploring Budapest, and we look forward to welcoming you back in the future. Warm regards,Judit NagyBrand & Reputation Manager

10/10 Excellent

Hardeep Singh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Sep 2023
Response from Judit Nagy Brand & Reputation Manager on Sep 26, 2023
Dear Hardeep Singh, Thank you very much for sharing your wonderful experience in Hilton Budapest. We look forward to welcoming you back in the near future. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Warm regards,Your Hilton Budapest Team

6/10 Okay

Jerzy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I represents a company other than HILTON
Decent hotel .Obertired service expressionenless as the excavator manager after work. In the bar on the roof , the lady at the consierge was unpleasant but as she explained,she represents a company other than Hilton. In short, Turkey is a three-star hotel .Thank you very much
Stayed 1 night in Aug 2023
Response from Judit Nagy Brand & Reputation Manager on Sep 26, 2023
Dear Jerzy, Thank you for sharing your experience of your stay on Hotels.com. We are truly sorry to hear about the inconveniene you encountered and sincerely aplogize for letting you down. Please rest assured that your feedback has been raised on management level for further investigation and taking the neccessary steps for improvement. Still we trust that we may welcome you back to our property one day and we may get another chance to restore your faith in our service.Warm regards,Your Hilton Budapest Team

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2
Stayed 1 night in Aug 2023
Response from Judit Nagy Brand & Reputation Manager on Sep 26, 2023
Dear Heather,Thank you for sharing your lovely experience at our property. We look forward to welcoming you back in the future. If there’s anything else we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Warm regards,Your Hilton Budapest Team

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area, great hotel. The only thing I did not like is that the A/C did not work properly. Besides that we had an amazing experience.
Stayed 2 nights in Aug 2023
Response from Judit Nagy Brand & Reputation Manager on Sep 26, 2023
Dear Andrea, Dear Heather,Thank you for sharing your experience at our property. We look forward to welcoming you back in the future. If there’s anything else we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Warm regards,Your Hilton Budapest Team

6/10 Okay

Meiyi

Stayed 4 nights in Aug 2023

10/10 Excellent

Jaswinder Sonia, Mississauga

Stayed 1 night in Aug 2023
Response from Judit Nagy Brand & Reputation Manager on Sep 26, 2023
Dear Sonia,Dear Heather,Thank you for sharing your lovely experience at our property. We look forward to welcoming you back in the future. If there’s anything else we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Warm regards,Your Hilton Budapest Team

10/10 Excellent

Nora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the Danube and right across from the Parliament buildings which were spectacular when lit.
Stayed 2 nights in Jul 2023
Response from Anett on Aug 2, 2023
Dear Nora, we are pleased to read that you have enjoyed your stay with us such as the view to our capital. We all look forward to the pleasure of welcoming you back soon.Kind regards, anett Frank, Guest relations Manager

4/10 Poor

Bridgette

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Judit Nagy Brand & Reputation Manager on Aug 23, 2023
Dear Bridgette,Thank you for choosing to stay at Hilton Budapest. We regret to find out that you were not completely satisfied with our services and facilities. As our guests' satisfaction is vital for us, we intend to do our utmost to make imrovements where neccessary. Please do not hesitate to reach out at to us directly if you wish to discuss your concern in more detail. We look forward to hearing from you.Sincerely,Judit NagyBrand & Reputation Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Judit Nagy Brand & Reputation Manager on Jul 31, 2023
Dear Juli, Thank you for sharing your recent dining experience at Shangri-La The Shard, London.I am thrilled that you had an amazing time with us and enjoyed the services of Hilton Budapest. Our team takes great pride in offering the highest levels of care and hospitality to our valued guests and we are happy to know that you had a memorable stay. We look forward to welcoming you back again.

6/10 Okay

Elaine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great hotel . Breakfast could be better
Great location , staff very nice and room very comfortable. Breakfast was very disappointing - I found the choice very limiting in terms of the hot options and although the staff offered filter coffee , you could use a coffee machine for other choices but they were only Luke warm . Staff a bit too attentive and literally took the plate the second you cleared it . Would stay again but wouldn’t pay for the breakfast option .
Stayed 1 night in Jul 2023
Response from Judit Nagy Brand & Reputation Manager on Jul 31, 2023
Dear Elaine, I hope our feedback finds you well. First and formost, thank you very much for staying at Hilton Budapest and sharing you experience. We are delighted to hear that you liked our location and the room very much and you were pleased with the services of our dedicated staff. Please accept my deepest apologies for the disappointing breakast experience including the coffee quality. We are truly sorry for any inconvenience this may have caused you. Your satisfaction is of utmost importance to us and we are sorry that you did not met your expectations. We are committed to take immediate action to enhance the quality and variety of our breakfast choices . We have scheduled a meeting with our culinary team to reivew our breakfast menu to offer a broader range of preferences and dietary recquirements. As a gesure of goodwill, I would like to offer you a complimentary breakfast for your next stay with us. It is our way of expressing our gratitude for you r feedback showing you that your satisfaction is our top priority. We hope to welcome you back soon and provide you with the delightful experience we strive to offer all our guests. I look forward to hearing from you soon. Kind regards,Judit NagyBrand and Reputation Manager

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel located in the castle district of Buda
Stayed 2 nights in Jun 2023
Response from Judit Nagy Brand & Reputation Manager on Jul 31, 2023
Dear Kenneth,Thank you very much for sharing you fantastic feedback with us. We are delighted to hear that you had a great stay with us and we hope to have the pleasure of welcoming you back again soon to Hilton Budapest. Best regards,Judit NagyBrand & Reputation Manager

10/10 Excellent

Kathy

Stayed 1 night in Jun 2023
Response from Judit Nagy Brand & Reputation Manager on Aug 3, 2023
Dear Kathy,thank you for your stay and valuable feedback. We look forward to welcoming you back again and making you next stay with us even more memorable.Kind regards,Judit NagyBrand & Reputation Manager

10/10 Excellent

Angela

Stayed 3 nights in Jun 2023
Response from Judit Nagy Brand & Reputation Manager on Aug 3, 2023
Dear Angela,thank you for your stay and valuable feedback. We look forward to welcoming you back again and making you next stay with us even more memorable.Kind regards,Judit NagyBrand & Reputation Manager

10/10 Excellent

BENJAMIN, thornhill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great hotel, location, value, clean
Stayed 3 nights in Jun 2023
Response from Judit Nagy Brand & Reputation Manager on Jun 19, 2023
Dear Benjamin,Dear Guest,We appreciate you taking the time to rate our hotel. Knowing what our guests enjoy most is important to ensure we consistently deliver a great experience. It would be an honor and a pleasure to be your go-to hotel when visiting Budapest. You can count on us for spacious, comfortable, and welcoming accommodations every time. We hope to welcome you back the next time you visit our capital.

4/10 Poor

Alice

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Judit Nagy Brand & Reputation Manager on Jun 19, 2023
Dear Alice,We appreciate you taking the time to share your review. Guest feedback is what allows us to reflect on what matters most to our guests. We regret to hear that your overall stay fell short of meeting all your expectations. We hope to improve upon your experience next time with a flawless five-star stay.

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was very helpful. Location was phenomenal. The view from the rooftop bar at night was so beautiful.
Stayed 2 nights in Jun 2023
Response from Judit Nagy Brand & Reputation Manager on Jun 19, 2023
Dear Jeanne,Dear Guest,We appreciate you taking the time to rate our hotel. Knowing what our guests enjoy most is important to ensure we consistently deliver a great experience. It would be an honor and a pleasure to be your go-to hotel when visiting Budapest. You can count on us for spacious, comfortable, and welcoming accommodations every time. We hope to welcome you back the next time you visit our capital.