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Outdoor pool, open 9 AM to midnight, pool loungers
Outdoor spa bath
Outdoor spa bath
Balcony
Guests rated this property 3.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet Friendly
  • Spa

Explore the area

    Popular LocationGallineral Natural Park5 min drive
    Popular LocationEl Puente Shopping Center5 min drive
    Popular LocationLa Libertad Park8 min drive

Choose dates to view prices

  • Double Room

    Room amenities

    • 215 sq ft
    • Mountain view
    • Sleeps 2
    More detailsDouble Room
  • Triple Room

    Room amenities

    • 215 sq ft
    • Mountain view
    • Sleeps 3
    More detailsTriple Room
  • Quadruple Room

    Room amenities

    • 269 sq ft
    • Mountain view
    • Sleeps 4
    More detailsQuadruple Room
  • Room

    Room amenities

    • 269 sq ft
    • Mountain view
    • Sleeps 5
    More detailsRoom
  • Deluxe Double Room, 1 King Bed, Private Bathroom, Mountain View

    Room amenities

    • 237 sq ft
    • Mountain view
    • Sleeps 2
    More detailsDeluxe Double Room, 1 King Bed, Private Bathroom, Mountain View
  • Deluxe Triple Room, 1 Bedroom, Private Bathroom, Mountain View

    Room amenities

    • 269 sq ft
    • Mountain view
    • Sleeps 3
    More detailsDeluxe Triple Room, 1 Bedroom, Private Bathroom, Mountain View
  • Deluxe Quadruple Room, 1 Bedroom, Balcony, Mountain View

    Room amenities

    • 323 sq ft
    • Mountain view
    • Sleeps 4
    More detailsDeluxe Quadruple Room, 1 Bedroom, Balcony, Mountain View
  • Family Room, 1 Bedroom, Refrigerator, Mountain View

    Room amenities

    • 377 sq ft
    • Mountain view
    • Sleeps 5
    More detailsFamily Room, 1 Bedroom, Refrigerator, Mountain View
  • Economy Double Room, 1 Double Bed, Mountain View

    Room amenities

    • 215 sq ft
    • Mountain view
    • Sleeps 2
    More detailsEconomy Double Room, 1 Double Bed, Mountain View
  • Economy Quadruple Room, Mountain View

    Room amenities

    • 269 sq ft
    • Mountain view
    • Sleeps 4
    More detailsEconomy Quadruple Room, Mountain View

About this area

San Gil

Located in San Gil, Hotel Terrazas de la Candelaria is in the entertainment district and near theme parks. San Gil Cathedral and Valle de San Jose Cathedral are local landmarks, and the area's natural beauty can be seen at Malpelo Fauna and Flora Sanctuary and La Libertad Park. Discover the area's water adventures with kayaking and rafting nearby, or enjoy the great outdoors with ecotours and cave exploring.
Visit our San Gil travel guide
View in a map
Popular Location

What's nearby

  • Gallineral Natural Park - 5 min drive
  • El Puente Shopping Center - 5 min drive
  • La Libertad Park - 8 min drive
  • San Gil Cathedral - 10 min drive
  • La Gruta - 11 min drive

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 97 min drive

Restaurants

  • Carbon de Palo — 1 min walk

About this property

Hotel Terrazas de la Candelaria

Family-friendly hotel with 2 restaurants and full-service spa
2 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free breakfast, free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 33 rooms offer free WiFi, washers/dryers and private gardens. TVs, room service (during limited hours) and free long-distance calls are among the other amenities available to guests.
Hotel Terrazas de la Candelaria offers 33 forms of accommodation which are accessible via exterior corridors and feature washers/dryers and portable fans. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower. Business-friendly amenities include telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is offered on a daily basis and in-room massages can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Free valet parking
  • Free RV/bus/truck parking
  • Free nearby parking
  • Drop-off airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Limo/town car service
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Free breakfast available daily 7:00 AM–9:30 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Outdoor pool
  • Shopping

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Cots/infant beds (surcharge)
  • Dry-cleaning service
  • Corner/local shop
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Supervised childcare/activities (surcharge)
  • Washer/dryer

Conveniences

  • Front-desk safe
  • Corner/local shop
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Spanish

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • Renovated entire property – September 2016
  • Shared fridge
  • TV in lobby

Room amenities

Bedroom

  • Cots/infant beds (surcharge)
  • Portable fan

Bathroom

  • Shower

Entertainment

  • 18-inch TV

Outdoor space

  • Garden

More

  • Access via exterior corridors
  • Free local calls
  • Free long-distance calls
  • In-room massage
  • Phone
  • Washer and dryer

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival
Airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of COP 50000 per pet, per stay
Dogs and cats only
2 per room (up to 44 lb/20 kg)

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available.
Cots (infant beds) are available for COP 35000.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • For stays on or after 1 January 2021, citizens of Colombia and foreigners staying for 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may still be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: COP 300000 per vehicle
  • Pet fee: COP 50000 per pet, per stay
  • Crib (infant bed) fee: COP 35000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

If you are travelling with a child, your property may require you to present the following documents: Parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult a Colombian consulate office prior to travel for further guidance.
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 9 AM to midnight
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Terrazas Candelaria San Gil
Hotel Terrazas Candelaria
Terrazas Candelaria San Gil
Terrazas Candelaria
Terrazas La Candelaria San Gil
Hotel Terrazas de la Candelaria Hotel
Hotel Terrazas de la Candelaria San Gil
Hotel Terrazas de la Candelaria Hotel San Gil

Frequently asked questions

Can I cancel my reservation for free at Hotel Terrazas de la Candelaria and receive a full refund?
Yes, Hotel Terrazas de la Candelaria offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Terrazas de la Candelaria cancellation policy on our site for more details about any exclusions or requirements.
Does Hotel Terrazas de la Candelaria have a pool?
Yes, this property has an outdoor pool and a children's pool. Pool access is from 9 AM to midnight.
Is Hotel Terrazas de la Candelaria pet-friendly?
Yes, this property allows cats and dogs (limit 2 per room) with a maximum weight of up to 20 kg per pet. There's a fee of COP 50000 per pet, per stay.
How much is parking at Hotel Terrazas de la Candelaria?
Self-parking and valet parking are free at this property; nearby parking is also free.
What time is check-in at Hotel Terrazas de la Candelaria?
Check-in begins at 3 PM.
What time is check-out at Hotel Terrazas de la Candelaria?
Checkout is at 1 PM.
Does Hotel Terrazas de la Candelaria provide a shuttle to the airport?
Yes, there's a shuttle from the hotel to the airport. A fee of COP 300000 per vehicle applies.
Where is Hotel Terrazas de la Candelaria located?
This family-friendly San Gil hotel is located in the mountains, 0.1 mi (0.1 km) from Malpelo Fauna and Flora Sanctuary, and within 6 mi (10 km) of Parque Gallineral and El Puente Shopping Center. La Libertad Park and Gallineral Natural Park are also within 6 miles (10 km).
3.3
26 reviews
5 - Excellent
4
4 - Good
11
3 - Okay
3
2 - Poor
6
1 - Terrible
2

3.5/5

Cleanliness

3.7/5

Staff & service

0.0/5

Amenities

3.3/5

Property conditions & facilities

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Think twice if you are booking here!
I reserved a room at hotel Terrazas for a couple of nights as a wedding present for my cousin. The hotel looked beautiful on the photos, with lots on well-kept landscaping, vibrant colors and very picturesque. I was completely embarrassed when he called to share the truth about this place. The humidity in the rooms was unbearable to the point that he was getting an asthma attack, and he has never suffered from any respiratory issues in his life. Not just that but they were afraid that if they open their luggage the bugs would jump in. I thought he was kidding until he sent me the photo of a spider that seemed as large as my hand! My cousin complaint to the front desk and they did moved them to a less humid room. I exchanged several emails with the hotel personnel, telling them of the unpleasant experience. Their argument was that it was a “Hotel Campestre” (countryside hotel) and that explained the humidity and bugs. At the end and after many emails back and forth we did make partial payment for the first night. The story does have a happy ending. My cousin found an absolutely gorgeous, clean and bug-less hotel called Hotel Muchuelo for half the price.

2/5 Poor

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities
Much too far out of town and road's not walkable
Ultimately we left three nights early, even though we had to pay for the whole time! We checked in and they gave us a terrible room that was dank and smelled of mildew and had absolutely NO view although the hotel was completely empty! We asked to move and after what seemed to take forever! Finally we got a less mildews room with a view and also a broken shower head and torn shower curtain. You are right across from the incline on the freeway and hear trucks downshifting all night.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado pero lleven vehículo
El hotel es algo retirado, mejor si tienes vehículo. Desayuno muy rico, personal amable y presto a ayudarnos en nuestro evento.
Stayed 3 nights in May 2018

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuvimos en el VIP room. El servicio muy bueno, la vista hermosa,la comida buena. hace falta mesas de noche y un televisor mas grande.Proteger la entrada de insectos por debajo de la puerta de entrada.
Stayed 1 night in Nov 2017

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