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Hotel Terrazas de la Candelaria

Star Rating
3 out of 5
Photo gallery

Reviews

3.3 / 5
26 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free parking

Map

What's nearby

  • Popular Location
    Gallineral Natural Park
    5 min drive
  • Popular Location
    Parque Gallineral
    5 min drive
  • Popular Location
    El Puente Shopping Center
    5 min drive

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Book online or call:

1-866-500-4938

    About this area

    San Gil

    Located in San Gil, Hotel Terrazas de la Candelaria is in the entertainment district and near theme parks. San Gil Cathedral and La Gruta are local landmarks, and the area's natural beauty can be seen at Gallineral Natural Park and Liberty Park.

    What's nearby

    • Popular Location
      Gallineral Natural Park - 5 min drive
    • Popular Location
      Parque Gallineral - 5 min drive
    • Popular Location
      El Puente Shopping Center - 5 min drive
    • Popular Location
      Liberty Park - 6 min drive
    • Popular Location
      San Gil Cathedral - 6 min drive

    Getting around

    • Bucaramanga (BGA-Palonegro Intl.) - 97 min drive

    Restaurants

    • Where to eat
    • Carbon de Palo – Poolside restaurant with a bar offering Latin American cuisine. Serves breakfast, lunch and dinner. Kids' menu available.

    About this property

    Hotel Terrazas de la Candelaria

    Along with 2 restaurants, this hotel has an outdoor pool and a health club. Free breakfast, free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar and a coffee shop/café are on-site. All 33 rooms provide washers/dryers, complimentary wireless Internet access and private gardens. TVs, room service (during limited hours) and free long-distance calls are among the other amenities available to guests.

    Policies

    Check-in

    Check-in time starts at 3 PM

    Special check-in instructions

    Airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

    Check-out

    Check-out before 1 PM

    Children and extra beds

    • Children are welcome.
    • Kids stay free! One child stays free when using existing bedding. Children may not be eligible for complimentary breakfast.
    • Rollaway/extra beds are not available.
    • Cribs (infant beds) are available for COP 35000.0 per night.

    Pets

    • Pets are allowed for an extra charge of COP 50000 per pet, per stay.
    • Dogs and cats only
    • 2 per room (up to 44 lb/20 kg)

    Payment types at the property

    Mastercard
    Visa

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    • The national sales tax (19%) is charged at check-out to citizens of Colombia regardless of the length of stay and to foreigners staying 60 consecutive days or more. Foreigners on a tourist visa are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at the time of service, check-in or check-out.

    • Airport shuttle fee: COP 300000 per vehicle
    • Pet fee: COP 50000 per pet, per stay
    • Crib (infant bed) fee: COP 35000.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy.
    Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    We should mention

    If you are travelling with a child, your property may require you to present the following documents: Parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult a Colombian consulate office prior to travel for further guidance. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. Pool access available from 9 AM to midnight Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi and wired Internet

    Parking and public transport

    • Free valet parking
    • Free RV/bus/truck parking
    • Free nearby parking
    • Drop-off airport shuttle (surcharge)
    • Airport shuttle on request
    • Local area shuttle (surcharge)
    • Limo/town car service
    • Shopping centre shuttle (surcharge)
    • Theme park shuttle (surcharge)

    Food and drink

    • Free breakfast available daily 7:00 AM–9:30 AM
    • 2 restaurants and 1 coffee shop/cafe
    • 1 poolside bar and 1 bar
    • Room service available
    • Coffee/tea in a common area

    Things to do

    • Children's pool
    • Health club
    • Hiking/biking trails
    • Outdoor pool
    • Shopping

    Family friendly

    • Babysitting/childcare (surcharge)
    • Children's pool
    • Cots/infant beds (surcharge)
    • Dry-cleaning service
    • Corner/local shop
    • In-room childcare (surcharge)
    • Laundry facilities
    • Outdoor pool
    • Supervised childcare/activities (surcharge)
    • Washer/dryer

    Conveniences

    • Front-desk safe
    • Corner/local shop
    • No lifts

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry-cleaning service
    • Free food shopping service
    • Laundry facilities
    • Luggage storage
    • Porter
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • Spanish

    Business services

    • 24-hour business centre
    • Meeting rooms

    Outdoors

    • Garden
    • Picnic area
    • Pool sunloungers
    • Terrace

    Spa

    • Massages

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Wheelchair-accessible path of travel

    More

    • Designated smoking areas
    • Shared fridge
    • TV in reception

    Room amenities

    Bedroom

    • Cots/infant beds (surcharge)
    • Portable fan

    Bathroom

    • Shower

    Entertainment

    • 18-inch TV

    Outdoor space

    • Garden

    More

    • Access via exterior corridors
    • Free local calls
    • Free long-distance calls
    • In-room massage
    • Phone
    • Washer and dryer

    Nearby things to do

    Activities

    • Bike hire
    • Cave exploring
    • Ecotours
    • Kayaking
    • Outdoor pool access
    • Rafting
    • Scooter/moped hire
    • Skydiving
    • Theme parks

    Where to eat

    • Carbon de Palo – Poolside restaurant with a bar offering Latin American cuisine. Serves breakfast, lunch and dinner. Kids' menu available.
    3.3

    Guest rating

    5 - Excellent
    4
    4 - Good
    11
    3 - Okay
    3
    2 - Mediocre
    6
    1 - Poor
    2
    3.5
    Cleanliness
    3.7
    Service and Staff
    3.3
    Property condition

    1/5

    Think twice if you are booking here!

    I reserved a room at hotel Terrazas for a couple of nights as a wedding present for my cousin. The hotel looked beautiful on the photos, with lots on well-kept landscaping, vibrant colors and very picturesque. I was completely embarrassed when he called to share the truth about this place. The humidity in the rooms was unbearable to the point that he was getting an asthma attack, and he has never suffered from any respiratory issues in his life. Not just that but they were afraid that if they open their luggage the bugs would jump in. I thought he was kidding until he sent me the photo of a spider that seemed as large as my hand! My cousin complaint to the front desk and they did moved them to a less humid room. I exchanged several emails with the hotel personnel, telling them of the unpleasant experience. Their argument was that it was a “Hotel Campestre” (countryside hotel) and that explained the humidity and bugs. At the end and after many emails back and forth we did make partial payment for the first night. The story does have a happy ending. My cousin found an absolutely gorgeous, clean and bug-less hotel called Hotel Muchuelo for half the price.

    2/5

    Much too far out of town and road's not walkable

    Ultimately we left three nights early, even though we had to pay for the whole time! We checked in and they gave us a terrible room that was dank and smelled of mildew and had absolutely NO view although the hotel was completely empty! We asked to move and after what seemed to take forever! Finally we got a less mildews room with a view and also a broken shower head and torn shower curtain. You are right across from the incline on the freeway and hear trucks downshifting all night.

    Pros: Really nothing.

    Cons: Almost everything.

    Location: San Gil is a great town , so much to do rafting, hiking, canyoneering, so much fun!

    4/5 Good

    Recomendado pero lleven vehículo

    El hotel es algo retirado, mejor si tienes vehículo. Desayuno muy rico, personal amable y presto a ayudarnos en nuestro evento.

    Stayed 3 nights in May 2018

    4/5 Good

    This traveller didn’t leave comments with their review

    3/5

    Estuvimos en el VIP room. El servicio muy bueno, la vista hermosa,la comida buena. hace falta mesas de noche y un televisor mas grande.Proteger la entrada de insectos por debajo de la puerta de entrada.

    Stayed 1 night in Nov. 2017

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