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Minibar, desk, iron/ironing board, free WiFi
Minibar, desk, iron/ironing board, free WiFi
Minibar, desk, iron/ironing board, free WiFi

Guest reviews

3.8 out of 5 Good
21 reviews
Guests rated this property 4.1/5 for cleanliness.

Popular amenities

Free WiFi
Air conditioning
Breakfast Available
Business Services


Explore the area

Popular LocationAcropolis Shopping Mall4 min drive
Popular LocationProvincial Viaduct6 min drive
Popular LocationCacique Shopping Mall16 min drive
AirportBucaramanga (BGA-Palonegro Intl.)40 min drive

Choose dates to view prices

Standard Single Room

  • Sleeps 1

Standard Triple Room

  • Sleeps 3

Standard Double Room

  • Sleeps 2

About this area


Hotel Palmera Real is located in Bucaramanga. Casa de Bolivar Museum and Bucaramanga Modern Art Museum are cultural highlights, and travellers looking to shop may want to visit Acropolis Shopping Mall and Cacique Shopping Mall.
Visit our Bucaramanga travel guide
View in a map
Popular Location

What's nearby

  • Acropolis Shopping Mall - 4 min drive
  • Provincial Viaduct - 6 min drive
  • Cacique Shopping Mall - 16 min drive
  • Santander Department Government Building - 17 min drive
  • Parque Garcia Rovira - 20 min drive

Getting around

  • AirportBucaramanga (BGA-Palonegro Intl.) - 40 min drive


  • Restaurante La Puerta Del Sol - 5 min drive
  • Restaurante Palo E Mango - 6 min drive
  • Zirus Pizza - 6 min drive
  • Battuto Soffritto e Trito - 6 min drive
  • Penelope - 6 min drive

About this property

Hotel Palmera Real

3-star hotel with restaurant and coffee shop/café
A restaurant, a coffee shop/café and a 24-hour business centre are available at this hotel. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a conference centre, coffee/tea in a common area and 24-hour room service. All 48 rooms offer free WiFi, 24-hour room service and LED TVs with cable channels. Other amenities available to guests include minibars, free local calls and showers.
Hotel Palmera Real offers 48 forms of air-conditioned accommodation with minibars. 32-inch LED televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Off-street parking
  • 24-hour drop-off airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Food and drink

  • Continental breakfast available for a fee daily 7 AM–9:30 AM: COP 9500 for adults and COP 9500 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Beach volleyball
  • Playground

Family friendly

  • Dry cleaning service
  • Laundry facilities
  • Mini-fridge
  • Playground


  • ATM/banking services
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Spanish

Business services

  • 24-hour business centre
  • 2 meeting rooms
  • Computer station
  • Conference centre


  • Garden
  • Terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel


  • Designated smoking areas

Room amenities


  • Air conditioning
  • Linens


  • Hairdryer (on request)
  • Shower
  • Towels


  • 32-inch LED TV
  • TV channels

Food and drink

  • Mini fridge
  • Minibar


  • Desk
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Restaurant dining guide



Minimum check-in age - 18


Check-out before 3 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • For stays on or after 1 January 2021, citizens of Colombia and foreigners staying for 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may still be charged where a room is shared by a taxable and a non-taxable guest.
  • Resort fee: COP 3000.00 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: COP 9500 for adults and COP 9500 for children (approximately)
  • Airport shuttle fee: COP 35000 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available

We should mention

If you are travelling with a child, your property may require you to present the following documents: Parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult a Colombian consulate office prior to travel for further guidance.
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Palmera Real Bucaramanga
Hotel Palmera Real
Palmera Real Bucaramanga
Palmera Real
Hotel Palmera Real Hotel
Hotel Palmera Real Bucaramanga
Hotel Palmera Real Hotel Bucaramanga

Frequently asked questions

Can I cancel my reservation for free at Hotel Palmera Real and receive a full refund?
Yes, Hotel Palmera Real offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Palmera Real cancellation policy on our site for more details about any exclusions or requirements.
Is Hotel Palmera Real pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Palmera Real?
This hotel doesn't offer parking.
What time is check-in at Hotel Palmera Real?
Check-in ends–1:00 PM.
What time is check-out at Hotel Palmera Real?
Checkout is at 3 PM.
Does Hotel Palmera Real provide a shuttle to the airport?
Yes, there's a shuttle from the hotel to the airport. A fee of COP 35000 per vehicle applies.
Where is Hotel Palmera Real located?
Situated in Bucaramanga, this hotel is 0.1 mi (0.1 km) from Malpelo Fauna and Flora Sanctuary and within 3 miles (5 km) of Acropolis Shopping Mall and Center for Events and Exhibitions. La Flora Ecological Park and Provincial Viaduct are also within 3 miles (5 km).
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very good location if you arrive on a late bus, it’s right at the bus station in bucaramanga. Or if you arrive in a bus then have to go to the airport in the Morning early. Taxi to airpor is $32k. The staff were friendly, watch out for them trying to charge you IVA tax on your room. This seems to be very common in colombia. I had to explain that I was a tourist and shouldn’t be charged it. She refunded me the 19%. The room was clean and it has hot water.
Stayed 1 night in Mar 2018

2/5 Poor

Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Property conditions & facilities, room comfort
Noisy place
The cover pictures don't tell the Real story. This hotel is located next to the bus terminal Our room back onto the exit ramp for the terminal so ever bus that left through the night we knew it was on it's way. The picture of a quiet little cabana on a hillside isn't even close to what get.

3/5 Okay

Happy face iconLiked: Staff & service
Logical hotel for overnight stay near bus terminal
We arrived in Bucaramanga late at night and were departing by bus early in the morning for San Gil. We selected Hotel Palmera Real because it is directly next to the bus terminal; in fact, it's practically a part of it. The hotel room was very basic, but mostly as advertised. The photos made the rooms and grounds look a bit more modern than we found, but the room served the purpose of a short-term crash pad. Not surprising, the location is fairly noisy, and we were woken up quite early by buses and the hotel staff. Overall, it is definitely conveniently located, but is a bit pricey for what you receive.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dommage que l'insonorisation ne soit pas aux normes europeennes! Mais il ne faut pas rever quand on se trouve dans un pays pauvre!..... C'est tres pratique quand meme de se trouver si proche du terminal de bus!
Stayed 1 night in Feb 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020