expedia

Photo gallery

Featured image
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Premium bedding, minibar, desk, laptop workspace

Guest reviews

4.3/5 Excellent
191 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Air conditioning
  • Spa
  • Restaurant

Map

Explore the area

Popular LocationParque Mejoras Públicas3 min walk
Popular LocationMegamall Shopping Center10 min walk
Popular LocationCanaveral Mall14 min walk
AirportBucaramanga (BGA-Palonegro Intl.)56 min drive

Choose dates to view prices

  • Executive Double Room

    Room amenities

    • 301 sq ft
    • City view
    • Sleeps 3
    More detailsExecutive Double Room
  • Executive Room, 2 Double Beds

    Room amenities

    • 301 sq ft
    • City view
    • Sleeps 4
    More detailsExecutive Room, 2 Double Beds
  • Family Triple Room

    Room amenities

    • 289 sq ft
    • City view
    • Sleeps 4
    More detailsFamily Triple Room
  • Triple Room

    Room amenities

    • 291 sq ft
    • City view
    • Sleeps 3
    More detailsTriple Room

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Bucaramanga

Located in Bucaramanga, Hotel Chicamocha is in a shopping district. San Pio Park is a notable landmark, and travellers looking to shop may want to visit Megamall Shopping Center and Canaveral Mall. Looking to enjoy an event or a match while in town? See what's going on at Alfonso Lopez Stadium.

Visit our Bucaramanga travel guide
Map
Popular Location

What's nearby

  • Parque Mejoras Públicas - 3 min walk
  • Megamall Shopping Center - 10 min walk
  • San Pio Park - 11 min walk
  • Parque del Agua - 11 min walk
  • Canaveral Mall - 14 min walk

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 56 min drive

Restaurants

  • Piscina — 1 min walk
  • Zaborarte — 1 min walk

About this property

Hotel Chicamocha

4-star, family-friendly hotel near Megamall Shopping Center
This smoke-free hotel features 3 restaurants, an indoor pool and an outdoor pool. WiFi in public areas is free. Other amenities include 3 bars/lounges, a 24-hour health club and a poolside bar. All 160 rooms feature thoughtful touches such as pillow menus and bathrobes, along with conveniences such as 2 bathrooms and fridges. Complimentary wireless Internet access and minibars are standard, as are LCD TVs with cable channels.
Hotel Chicamocha offers 160 forms of air-conditioned accommodation with minibars and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Bucaramanga hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Renovation of all guestrooms was completed in July 2015.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and enhanced cleanliness
Enhanced cleanliness are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Parking height restrictions apply
  • Discounted parking nearby
  • Drop-off airport shuttle (surcharge) from 6:00 AM to 10:00 PM
  • Airport shuttle on request
  • Local area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: COP 35000 for adults and COP 35000 for children
  • 3 restaurants and 2 coffee shops
  • 3 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 24-hour health club
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Spa services

Family friendly

  • Arcade/game room
  • Children's pool
  • Dry-cleaning service
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Fridge

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Massages
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

More

  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Pillow menu
  • Premium bedding

Bathroom

  • 2 bathrooms
  • Bathrobes
  • Free toiletries
  • Hairdryer

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Slippers

Policies

Check-in

Check-in between 3 PM and 5:30 AM

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival
Airport shuttle service is available on request from 6:00 AM to 10:00 PM
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of COP 50000, per pet, per day, plus a deposit of COP 150000 per stay
2 per room (up to 18 lb/8 kg)
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 5 children stay free when using existing bedding
Rollaway/extra beds are available for COP 50000.0 per night.

Property payment types

American ExpressDiners ClubMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: COP 9.00 per night
  • For stays on or after 1 January 2021, citizens of Colombia and foreigners staying for 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may still be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: COP 35000 for adults and COP 35000 for children (approximately)
  • Airport shuttle fee: COP 35000 per vehicle
  • Pet deposit: COP 150000 per stay
  • Pet fee: COP 50000 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: COP 50000.0 per night
  • Facilities fee: COP 9450 per person, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No on-site parking is available.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.
  • Contactless check-in and contactless check-out are available.
  • Individually wrapped food options are available through room service.
  • Each guestroom is kept vacant for a minimum of 72 hours between bookings.

We should mention

If you are travelling with a child, your property may require you to present the following documents: Parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult a Colombian consulate office prior to travel for further guidance.
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Chicamocha Sercotel Bucaramanga
Hotel Chicamocha Sercotel
Chicamocha Sercotel Bucaramanga
Chicamocha Sercotel
Hotel Chicamocha Bucaramanga
Chicamocha Bucaramanga
Chicamocha
Hotel Chicamocha by Sercotel

Frequently asked questions

Can I cancel my reservation for free at Hotel Chicamocha and receive a full refund?
Yes, Hotel Chicamocha offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Chicamocha cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hotel Chicamocha?
As of Jul 16, 2020, prices found for a 1-night stay for 2 adults at Hotel Chicamocha on Jul 17, 2020 start from CA $89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has an indoor pool, an outdoor pool and a children's pool.
Is this hotel pet-friendly?
Yes, this property allows pets (limit 2 per room) with a maximum weight of up to 8 kg per pet. There's a deposit of COP 150000 per stay and a fee of COP 50000 per pet, per day.
How much is parking at this property?
This hotel doesn't offer parking.
What time is check-in at this hotel?
Check-in is from 3 PM to 5:30 AM.
What time is check-out at this hotel?
Checkout is at 1 PM.
Does this hotel provide a shuttle to the airport?
Yes, there's a shuttle from the hotel to the airport. A fee of COP 35000 per vehicle applies.
Where is this hotel located?
This family-friendly Bucaramanga hotel is located in the shopping district, within a 15-minute walk of Megamall Shopping Center, San Pio Park and Canaveral Mall. Alfonso Lopez Stadium and Bucaramanga City Hall are also within 1 mi (2 km).

Guest reviews

Overall score and ratings for Hotel Chicamocha

4.3
Excellent
5 - Excellent
96
4 - Good
68
3 - Okay
16
2 - Mediocre
6
1 - Poor
5
4.6
Cleanliness
4.4
Service and Staff
4.4
Amenities
4.2
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was so friendly and helpful. Breakfast was fantastic with a lot of options. Everything so fresh! We had a great experience

Stayed 2 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay

For my first time in Bucaramanga and specially at this hotel, everything was outstanding and beyond, thank you so much

Stayed 2 nights in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

pool staff can be harsh

Stayed 3 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jan 2020

3/5

  • Liked: Cleanliness, property conditions & facilities

Stayed 3 nights in Jan 2020