I requested a refund as I was unable to stay here, as planned, between 4th September 2023- 7th September 2023. No refund has been received and the response from the hotel shows no regard for customers health and safety. I was offered a room but the room wasn’t clean. Furniture was stained, there was some kind of dried human excrement/ fluid on the toilet seat and there was a pubic hair in the bath tub. It was evident that the room wasn’t being cleaned thoroughly / to a high standard, in general, as there was dirt in the corners of the flooring, in the indents of the dining chairs, on top of cupboard doors in the kitchen, the water receptacle of the coffee maker was full of limescale and dusty on top, there were random hairs / bits of dust on the dining table and the console table had water marks on it still as it hadn't been wiped over.
When I brought the state of the room to the attention of a staff member, she was polite and sent a cleaner up straight away who removed the pubic hair, wiped the mirror and then left. No alternative room offered.
I ended up booking another hotel as it was very evident that the hygiene standards here were poor. I raised a complaint when I got back, fully expecting the company to see the pictures and be highly apologetic. However, they responded saying "the room was fully cleaned before your check in" - This statement particularly concerns me, when I look at the pictures, and reaffirms my concerns about my health and safety were valid.