Free cribs/infant beds, free WiFi, bed sheets

Reviews of Red Roof Inn & Suites Brunswick I-95

2 out of 5
Red Roof Inn & Suites Brunswick I-95
25 Tourist Drive, Brunswick, GA

Reviews

7.0

Good

Rating 10 - Excellent. 68 out of 202 reviews" "
Rating 8 - Good. 39 out of 202 reviews" "
Rating 6 - Okay. 37 out of 202 reviews" "
Rating 4 - Poor. 27 out of 202 reviews" "
Rating 2 - Terrible. 31 out of 202 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

LIZ

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the front desk when I checked in at approximately 6:00 p.m. today on Thursday April 11th, was so very nice and very helpful! Such a very nice and polite person!
Stayed 1 night in Apr 2024
Response from LaTunde RediResponse Specialist on Apr 13, 2024
Dear Liz,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES BRUNSWICK I-95. I'm so glad we earned your 5/5 score. At Red Roof, we are thrilled to know that the front desk staff was very nice, very helpful and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Laura

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Sashauna RediResponse Specialist on Apr 12, 2024
Hello Laura,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN & SUITES BRUNSWICK I-95. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sashauna RediResponse Specialist on Apr 2, 2024
Hello Steve,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN & SUITES BRUNSWICK I-95. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in friendly staff h Housekeeping staff very conscientious.
Stayed 2 nights in Mar 2024
Response from Sashauna RediResponse Specialist on Mar 26, 2024
Dear Tracy,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN & SUITES BRUNSWICK I-95. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our easy check in and our friendly staff. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

Patrick

Stayed 3 nights in Mar 2024
Response from Linton Rediresponse Specialist on Apr 16, 2024
Hello Patrick, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES BRUNSWICK I-95 and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

8/10 Good

Wayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very good experience
Stayed 2 nights in Mar 2024
Response from Sashauna RediResponse Specialist on Mar 26, 2024
Dear Wayne,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN & SUITES BRUNSWICK I-95. I'm so glad you had a great experience with us, prompting your 4/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 Okay

Pam

Stayed 2 nights in Mar 2024
Response from Sashauna RediResponse Specialist on Mar 21, 2024
Hello Pam,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES BRUNSWICK I-95 and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 Poor

Roger, Oceana

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place smelled of pet feces and urine. The building is old and desperately needs updating
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 11, 2024
Dear Roger,Thank you for your honest feedback following your recent visit with us at the RED ROOF INN & SUITES BRUNSWICK I-95. It was disappointing to read we failed to provide a clean and comfortable stay for you here at Red Roof. You pointed out the hotel smelled unpleasant and is in need of updating. Please accept our most heartfelt apologies as this is far from the standard we aim to uphold. Know that your voice is of tremendous importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

6/10 Okay

glenda

Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on Mar 27, 2024
Hello Glenda,Thank you for choosing to stay at our RED ROOF INN & SUITES BRUNSWICK I-95. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

Dawna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great price for area
Stayed 2 nights in Feb 2024
Response from Carla RediResponse Specialist on Feb 23, 2024
Dear Dawna, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Brunswick I-95. I am happy to see that the value to price ratio met your expectations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Tony

Travelled with partner
Disliked: Amenities, property conditions & facilities
Waiting for my refund. We checked out after only staying a few hours. Have pictures of roaches in the room and mold.
Stayed 2 nights in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 13, 2024
Hello Tony, Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Brunswick I-95. The less than ideal situation you mentioned regarding the mold in the room and the insect you reported is truly regrettable. Please accept our sincerest apologies for the impact this might have had on your stay. Our Red Roof team works with a Pest Control company who regularly treats the property for pests. In regrading to the refund you mentioned, We would recommend contacting the third party booking source to get some insight on the refund.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Michael

Liked: Cleanliness, staff & service
Room updated and very clean. Hallway a little smelly. Shower could use a shelf to hold shampoo and soap.
Stayed 2 nights in Feb 2024
Response from Linton Rediresponse Specialist on Feb 13, 2024
Dear Michael,Thank you for telling us about your recent visit to RED ROOF INN & SUITES BRUNSWICK I-95. I was happy to read that our clean and updated room met your expectations. However, you indicated that the lack of toiletries were the downsides of your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Regards,Red Roof Management

2/10 Terrible

Michael

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible hotel. Not sure where the other ratings/reviews are coming from. The place was dirty. No water in vending machines, towels were the size of hand towels. The bed was literally half broken. I would not recommend nor would I stay again.
Stayed 1 night in Feb 2024
Response from Linton Rediresponse Specialist on Feb 12, 2024
Dear Michael,Thank you for telling us about your recent visit to RED ROOF INN & SUITES BRUNSWICK I-95. I was saddened to read that the uncleanliness of our hotel, the issue with your bed and the other areas of opportunity you brought to our attention hindered your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Red Roof Management

4/10 Poor

Raul

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Busca otra opción
No esta muy limpio, me inmagino que obtienes lo qur pagas. La limpieza sobre todo, muy mala.
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on Jan 10, 2024
Gracias por compartir tus comentarios con nosotros, Raúl. El equipo de nuestro Red Roof Inn & Suites Brunswick I-95 se entristeció al ver que no pudimos brindarle una estadía satisfactoria. Usted afirmó que la mala limpieza dificultó su estancia. Como tal, sus comentarios pueden ser tenidos en cuenta ya que Red Roof tiene como objetivo mejorar continuamente.Aprecio que nos hayas informado sobre esto. Nos encantaría mejorar la impresión que le dejará en su próxima estadía, en caso de que requiera alojamiento en el futuro.Los mejores deseos,Red Roof Management

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This motel is a redo it’s clean, but a lot needs to be done. The hallways are still not finished. There is only one chair in the room and there’s no breakfast.
Stayed 1 night in Dec 2023
Response from Gabrielle RediResponse Specialist on Jan 11, 2024
Thank you for taking a moment to leave a review, Sandra. The staff and I at the Red Roof Inn & Suites Brunswick I-95 appreciate your 4/5 score following your stay. I am happy that our cleanliness pleased you. However, you stated that a lot needs to be done, the lack of breakfast and the other concerns dampened your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

2/10 Terrible

Brenda

Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on Jan 19, 2024
Hello Brenda,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Brunswick I-95. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 Okay

Charles

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Place was clean and comfy definitely a budget hotel for a budget price I thought the value was very good
Stayed 1 night in Dec 2023
Response from Linton Rediresponse Specialist on Dec 30, 2023
Dear Charles,Thank you for telling us about your recent visit to RED ROOF INN & SUITES BRUNSWICK I-95. I was happy to read that our clean place and budget price met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Regards,Red Roof Management

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com cannot be trusted
First of all Hotels.com sucks they have failed to send my bookings i paid for 2 times out of my last 7 stays. You're FIRED! I paid last night after arrival bc booking not sent so i had to pay twice. Capital one is waiting to see if you steal my $75.55. I paid $71.03 bc no booking sent. My phone 301-697-4950
Stayed 1 night in Dec 2023
Response from LaTunde Murrant. Redirewards Specialist on Dec 20, 2023
Dear James,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES BRUNSWICK I-95. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience caused with your reservation. You can reach out to your booking source to make queries about your charges.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Terri

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, quiet rooms big dog 💩 area
Stayed 1 night in Oct 2023
Response from LaTunde Murrant. Rewards Specialist on Dec 10, 2023
Dear Terri,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES BRUNSWICK I-95. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding our quiet rooms, comfortable bed and big dog area. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed when the temperatures dropped, the heat stopped working in the room in the middle of the night, woke up so cold. The front desk attendant had to walk around herself and find a room that actually had working heat. Then the next morning the water heater had froze so the shower was ice cold. The staff was super friendly, but the hotel as a whole….. not good.
Stayed 6 nights in Oct 2023
Response from Sashauna Red Roof Management on Nov 12, 2023
Dear Amanda,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Brunswick I-95. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. I was thrilled to see you were pleased with our super friendly staff. However, the situation you described regarding the issue with the heat is truly regrettable. We are very sorry for your experience. I have shared your feedback with management in an effort to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

Ellen

Stayed 1 night in Oct 2023
Response from Sashauna Red Roof Management on Nov 23, 2023
Hello Ellen,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Brunswick I-95. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

Megan

The front entrance was dirty and had a bad smell.
Stayed 3 nights in Oct 2023
Response from Chevanese RediResponse Specialist on Oct 20, 2023
Dear Megan,We appreciate your feedback on your recent stay at the Red Roof Inn & Suites Brunswick I-95. We appreciate your 3/5 score. However, I am disappointed that the front entrance was uncleaned and had a foul odor. Please accept my apology. At Red Roof, we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to improve the quality of our services.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and staff was nice. They allow pets. The dog in a room across the hall barked most of the time. That’s my only complaint.
Stayed 1 night in Oct 2023
Response from Chevanese RediResponse Specialist on Oct 13, 2023
Hello Lawrence,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Brunswick I-95. We appreciate your 4/5 rating and are happy to hear you were pleased with the cleanliness of our hotel and nice staff. However, I am sorry to hear about the noise disturbances you encountered. Please accept our sincerest apologies for any inconvenience caused. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 Terrible

Danlyn

Stayed 3 nights in Oct 2023
Response from Chevanese RediResponse Specialist on Oct 12, 2023
Hello Danlyn,Thank you for taking a moment to complete our survey following your stay at the Red Roof Inn & Suites Brunswick I-95. It upsets me to know we let you down. I am sorry for your experience prompting a 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Ivette

Liked: Cleanliness, staff & service
Nice people but the beds not comfortable. All night noises outside like someone was trying to open door.
Stayed 2 nights in Oct 2023
Response from Sashauna Red Roof Management on Oct 10, 2023
Dear Ivette,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Brunswick I-95. I was thrilled to see you were pleased with our nice staff, prompting your 8/10 score. However, it's truly disheartening to see you highlight that the comforts of the bed was not to your liking and the noise disturbance you encountered hindered your stay. Nevertheless, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

Phillip

Business traveller
Disliked: Cleanliness, staff & service
Basic in every way
Decently updated. Basic in every way. No breakfast or in room coffee/iron. Marginally clean. Tried to extend my stay and was told one day how to do it then the next day they tried charging and extra $20 per day vs what they had told me the day before.
Stayed 7 nights in Oct 2023
Response from Sashauna Red Roof Management on Oct 9, 2023
Dear Phillip,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Brunswick I-95. I was thrilled to see you were pleased with the decent update. We appreciate your 6/10 score. However, it's truly disheartening to see you highlight that you had a less than ideal encounter with the front desk staff while trying to extend your stay, the lack of amenities and the other concerns you mentioned which hindered your stay. Nevertheless, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

Evan

Stayed 1 night in Sep 2023
Response from Chevanese RediResponse Specialist on Oct 24, 2023
Hello Evan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Brunswick I-95 and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 Terrible

James W

Stayed 1 night in Sep 2023
Response from Sashauna Red Roof Management on Oct 19, 2023
Hello James,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn & Suites Brunswick I-95. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

sherri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, near I95
Stayed 1 night in Sep 2023
Response from Abigail RediResponse Specialist on Sep 23, 2023
Hello Sherri,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Brunswick I-95. I'm glad your stay was clean, quiet and convenient. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely, Abigail RediResponse Specialist

6/10 Okay

Sareni

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the door system was crappy and I had to change the keys.
Stayed 3 nights in Sep 2023
Response from Chevanese RediResponse Specialist on Sep 21, 2023
Hi Sareni,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Brunswick I-95. We appreciate your 3/5 rating. However, you mentioned that you were unpleased with our door system. Please accept our sincerest apologies for any inconvenience caused. At Red Roof, your feedback is important to us and will be taken into consideration to make changes to improve our customer experience.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 Terrible

arianna

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No towels no do not disturb sign I had to pay a fifty dollar deposit and was not told until I got on the site then when I got to the room my card didn't work properly and the room was dirty there was holes in the sheets on the bed the shower wasn't clean the toilet moved whenever someone sits on it the staff was rude when I first got there telling me if I didn't check out at exactly 11 am I wouldn't get my deposit back
Stayed 2 nights in Sep 2023
Response from Chevanese RediResponse Specialist on Sep 18, 2023
Dear Arianna,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Brunswick I-95. I sincerely apologize that your stay didn’t meet your expectations. Please accept our sincerest apologies for the uncleanliness of the room, and bathtub, the lack of amenities, the less than ideal encounter you described you had with our staff, along with the other listed hindrances. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedbackIt would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

8/10 Good

William

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from Chevanese RediResponse Specialist on Sep 18, 2023
Hello William,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Brunswick I-95 and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Kathleen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's convenient
Stayed 1 night in Sep 2023
Response from Chevanese RediResponse Specialist on Sep 17, 2023
Hello Kathleen,Thank you for taking a moment to complete our survey following your stay at the Red Roof Inn & Suites Brunswick I-95. The staff and I were happy to see we exceed your expectations, especially regarding the convenienvice of our location. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 Okay

David, Grantville

Disliked: Staff & service
Unorganized
Stayed 3 nights in Sep 2023
Response from Chevanese RediResponse Specialist on Sep 11, 2023
Dear David,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Brunswick I-95. We appreciate your 3/5 rating. You highlighted that we were unorganized. We will take your comment into consideration to make changes to improve our customer experience. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us another opportunity to provide you with a better experience on a future visit.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 Okay

Ezra

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Rude staff
Stayed 1 night in Sep 2023
Response from Sashauna Red Roof Management on Sep 10, 2023
Dear Ezra,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Brunswick I-95. We appreciate your 3/5 score. Please accept our sincerest apologies for the situation you described regarding the rude encounter you had with our staff. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, love this place. Super big and clean rooms. Great staff always willing to help in any way. Big walk in shower, large refrigerator and microwave. Can’t beat the price and the parking lot is well lit and really safe. Save your money, stay here.
Response from LaTunde Murrant. Rewards Specialist on Sep 7, 2023
Dear Joshua,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES BRUNSWICK I-95 . We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our affordable price, our great staff who is always willing to help in any way, the big walk in shower and all the positive comments that you highlighted. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

YAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location. Best hotel in the area. The courtesy from attendance Jay & T.J was superb.
Stayed 4 nights in Sep 2023
Response from Carla Red Roof Management on Sep 6, 2023
Dear Yah, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Brunswick I-95. I am glad to read that you were pleased with our location, and that the courtesy from our staff Jay and T.J was superb. I will make sure to share your comments with the rest of Red Roof team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

gregory

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
No breakfast
Stayed 4 nights in Aug 2023
Response from Carla Red Roof Management on Sep 5, 2023
Dear Gregory,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Brunswick I-95. I am glad that we earned your 4/5 score. However, it seemed your stay fell short of your expectation due to the situation you described regarding there wasn't any breakfast. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is very important to us, so thank you for sharing. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

4/10 Poor

Allan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Didn't check in till about 2am, and house keeping knocks on door around 9am, check out is at 11am. Why????
Stayed 1 night in Sep 2023
Response from Abigail RediResponse Specialist on Sep 4, 2023
Hello Allan,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Brunswick I-95. Regarding check out, check out is at 11am. If you do require a later check out time you would have to speak with the front desk upon arrival. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Abigail RediResponse Specialist

8/10 Good

Yessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Antonio,RediResponse Specialist on Aug 30, 2023
Hello Yessica, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES BRUNSWICK I-95 and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

10/10 Excellent

joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean! Close to I-95, and places to eat. We travel often and would not hesitate to stay at this Red Roof. One of the nicer ones in the Red Roof chain!
Stayed 1 night in Aug 2023
Response from Antonio,RediResponse Specialist on Aug 28, 2023
Dear Joanne,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES BRUNSWICK I-95. It’s great to hear that you found our property to be conveniently located in addition to being clean. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management

10/10 Excellent

Blake

It was great for the price
Stayed 2 nights in Aug 2023
Response from Antonio,RediResponse Specialist on Aug 27, 2023
Dear Blake,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES BRUNSWICK I-95. It’s great to hear that you found our property to be cost efficient. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management

4/10 Poor

TONYA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we walked into our room on the first floor, it had the most AWFUL stench, like absolutely dreadful, it smelled like a sewer drain. Then there were dead bugs on the floor and cobwebs ALL over the window sill. Additionally, they gave us ONE face towel for a room that had two queen beds and when I went to ask for additional ones, the staff acted like I was asking to take money out of their personal bank accounts. Overall, two stars are probably being generous. Please take the time to clean your property thoroughly and make sure an adequate quantity of linens is provided.
Stayed 2 nights in Aug 2023
Response from Carla Red Roof Management on Aug 26, 2023
Dear Tonya,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Brunswick I-95. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the odor of the room not being to your liking and the other concerns you listed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I have stayed at, super big rooms, very big room. Large walk in shower, big refrigerator with microwave. Parking lot is quiet and safe, I would highly recommend this hotel. Great movie channels and super nice staff. Save your money and stay here. Two thumbs up.
Response from Olivia RediResponse Specialist on Aug 24, 2023
Dear Joshua, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Brunswick I-95. We sincerely appreciate your 5/5 score and are happy to hear you had a great experience with us, especially regarding our super big rooms, our large walk- in shower, our safe and quiet parking lot and all the other kind remarks highlighted. At Red Roof, it is our primary aim to give you a comfortable and accommodating experience and I'm glad we've achieve that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,OliviaRediResponse Specialist

10/10 Excellent

Restn

Liked: Cleanliness, staff & service, property conditions & facilities
Got the job done, no complaints
Stayed 1 night in Aug 2023
Response from Chirell Rediresponse Specialist on Aug 22, 2023
Dear Restn,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Brunswick I-95. It is so pleasing to read that you had a great encounter with us and we truly appreciate your kind remarks about you having no complaints. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price! Sincerely,ChirellRediresponse Specialist

4/10 Poor

steve

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2023
Response from Chirell Rediresponse Specialist on Aug 20, 2023
Dear Steve,Thank you for taking a moment to complete our survey at the HomeTowne Studios by Red Roof Inn & Suites Brunswick I-95, prompting your 4/10. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, ChirellRediresponse Specialist

8/10 Good

Minerva

Liked: Staff & service, room comfort
Room 235 review
Overall, it was a good room. Halls have no air, but our room was good. They seem to be working on the rooms, yet our room had no ice bucket, cups, coffee, etc. The beds were comfortable and clean. Floors were clean, but the shower floor needed some bleach and something for your shampoo, soap, wash cloth, etc. The room could use a small table and chair. I'm sure these things will be added eventually. I would stay again!
Stayed 1 night in Aug 2023
Response from Kamaria RediResponse Specialist on Aug 16, 2023
Dear Minerva,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES BRUNSWICK I-95. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. However, I sincerely apologize for the situation you mentioned regarding the shower floor and the other issues highlighted which hindered your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

10/10 Excellent

Kristen Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing especially for the price
Stayed 2 nights in Aug 2023
Response from Sashauna Red Roof Management on Aug 16, 2023
Dear Kristen,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn & Suites Brunswick I-95. I was thrilled to see you were pleased with the value to price ratio, prompting 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, love this place. Super big and clean rooms. Great staff always willing to help in any way. Big walk in shower, large refrigerator and microwave. Can’t beat the price and the parking lot is well lit and really safe. Save your money, stay here.
Response from Toni-Ann RediResponse Specialist on Aug 12, 2023
Hello Joshua,Your review is much appreciated. It's great to know that due to our location, sizing/cleanliness of your room, safety and comfortability, you've rated our hotel and your experience with us so highly. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ramona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel you will not be disappointed the prices are good the area is quiet
Stayed 1 night in Aug 2023
Response from Sashauna Red Roof Management on Aug 11, 2023
Dear Ramona,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn & Suites Brunswick I-95. I'm so glad we earned your 5/5 score. I was thrilled to see you were pleased with the quiet area of the hotel and our affordable prices. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist