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Reviews of Hotel 't Putje

3 out of 5
Hotel 't Putje
't Zand 31, Bruges

Reviews

8.0

Very good

Rating 10 - Excellent. 204 out of 634 reviews" "
Rating 8 - Good. 266 out of 634 reviews" "
Rating 6 - Okay. 101 out of 634 reviews" "
Rating 4 - Poor. 46 out of 634 reviews" "
Rating 2 - Terrible. 17 out of 634 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
A good choice all round
Stayed 2 nights in Apr 2024

8/10 Good

Angeline

Travelled with family
Liked: Cleanliness
It's a very nice hotel in the general areas like the lobby, living room/library, breakfast hall, etc but when going to our room (I think it was 101) we had to walk through a very long hallway, with stairs going up and down and no one to help us with the luggage. The carpet looked quite dirty and old, and our room, since it was at the very end, had the ceiling lower in some areas, so you had to be aware of it. Also they seemed to have humidity problems, you could notice it mainly in the bathroom, where (by the way) had no light in the shower, so it could get a bit dark. Now, when we arrived we noticed that a double bed/king size was prepared, but we booked 2 separate twin beds, so the person in the front desk had to get new sheets, separate the beds, etc (it would seem he was the only staff member in the hotel...). Apart from that, the room was okay in size, it had a refrigerator, safe deposit box, closet, big mirror, etc Regarding the breakfast buffet (not included, I believe 14 eur): I liked they had fresh fruit and the eggs, bacon, bread, etc were really fresh, made there a few minutes ago, but they didn't seem to calculate well enough how many people would be eating, so it ran out very fast and the other person in the front desk would sometimes be checking you wouldn't take anything extra that wouldn't be eaten there... The location is very convenient since it's like a 10min walk from Grote Markt (market Square), but there are many restaurants, stores, churches...
Response from Gabriel on Apr 10, 2024
Greetings AngelineWe'd like to thank you for your feedback and we hope to accomodate you again in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just off the beaten track but really close to the historic centre of Bruges.
Stayed 3 nights in Feb 2024
Response from Kimberley on Apr 10, 2024
Thank you so much for your nice review! We hope you had a great time in Bruges,warm greetings from our team!Kimberley

8/10 Good

SM

Travelled with partner
Stayed 2 nights in Jan 2024

8/10 Good

Ruth

Stayed 1 night in Dec 2023

10/10 Excellent

Takashi, Dublin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jun Qing

Liked: Staff & service
Disliked: Cleanliness
Escalators only go up to the 3rd floor and people staying on 4th floor had to walk up the stairs from the 3rd floor which was right next to my room, so the door kept slamming every time people were using the stairs. Extremely loud and frustrating.
Stayed 4 nights in Dec 2023

8/10 Good

Florin Gheorghe

Liked: Cleanliness, staff & service
It was a nice stay overall.
Stayed 3 nights in Dec 2023

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!
This hotel was a complete disappointment! The only fairly good thing about it was its location. The hotel was undergoing building works and was so messy. Our bed was incredibly uncomfortable. Mattress was stained and sheets didn’t fit so they came off to expose the bare mattress each night. The bath had stains and chips in it - again very unhygienic. Floor boards were coming up and floor was dirty. The staff at the reception were really moody and unhelpful. The rooms were hard to find and had to clamber up tight staircases with suitcases. Would definitely recommend spending a bit more and staying somewhere nice!
Stayed 3 nights in Dec 2023

4/10 Poor

Dominik

Travelled with group
Disliked: Cleanliness, property conditions & facilities
No hot water, dirty bed sheets and heating not adequate. Would not recommend except for location.
Stayed 2 nights in Nov 2023

8/10 Good

Barry

Liked: Amenities
Lovely hotel in a quiet central area of Bruges. The rooms are compact and generally clean although there are some stains on carpets etc. this is my second time staying and will stay again
Stayed 2 nights in Oct 2023

8/10 Good

Willard

Liked: Cleanliness, staff & service, room comfort
The staff was very helpful and friendly, the room was clean, and the location was great (right next to the concert hall, short walk from the convention center, easy walk along shopping areas to get to the city center). The room I had was very plain, but comfortable.
Stayed 5 nights in Oct 2023
Response from Gabriel on Oct 30, 2023
GreetingsThank you for your feedback Willard!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I do come back to Bruges, and I probably will, then this will be the place I stay at.
Stayed 3 nights in Oct 2023
Response from Gabriel on Oct 18, 2023
Thank you for your feedback Kevin , we're looking forward to accomodate you again in the future!

10/10 Excellent

FRIDA

Travelled with family
Liked: Cleanliness, staff & service, amenities
The girl at the reception was so lovely to help my bag to carry upstairs … place is lovely very well located east walk to main square and central station only inconvenience is no elevators ….
Stayed 1 night in Oct 2023
Response from Sarah on Oct 6, 2023
Greetings Frida! Thank you for your lovely feedback. Hope to see you next time in Bruges.

8/10 Good

Anh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying in Brugge.
Hotel is a good walking distance from the train station. We stayed in the triple beds room on the 4th floor (arctic). It is clean and roomy. It has 2 fans, which are perfect for fall season (no AC). We brought a foldable travel kettle to make instant coffee in early morning or cup of tea late at night. The room has small refrigerator, but no kettle. Front desk was professional and friendly, efficient check-in/out. We felt welcome. Overall, we had a good experience.
Stayed 2 nights in Sep 2023
Response from Sarah on Oct 5, 2023
Greetings! Thank you for your feedback. We are happy that you experienced a good stay in Bruges. We hope to see you back in the near future. Kindly regards from our team

8/10 Good

BERNARD

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Gabriel on Oct 30, 2023
Greetings BernardThank you for your feedback!

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property, amazing area. Just a short walk from the train station and just minutes from the main square and attractions. There was some construction going on during our stay but there wasn't any noise that interrupted us or anything. Staff was ok, friendly enough. Clean as well, great room and they switched out our towels daily and made the bed. Highly recommend.
Stayed 3 nights in Sep 2023
Response from Gabriel on Sep 23, 2023
Greetings JasimeWe'd like to thank you for your feedback and we're looking forward to accomodate you again in the future!

8/10 Good

catherine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A good option in the heart of Bruges, although the staff were a bit cold, the dining was expensive and the lobby was in construction. Otherwise, an excellent room, clean and comfortable. I would recommend Hotel t’ Putje
Stayed 2 nights in Sep 2023
Response from Gabriel on Sep 23, 2023
Greetings CatherineWe'd like to thank you for your feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great little place in a great little town
Stayed 4 nights in Sep 2023
Response from Gabriel on Sep 23, 2023
Greetings DavidWe'd like to thank you for your feedback!

8/10 Good

Amy

Liked: Staff & service
It’s an old kinda hotel but it’s on going renovation. Being said it’s not a bad hotel. I had a nice room cozy room up in the attic. With the view all over the area. Bathroom is good had a good size tub but if you’re a taller person I think your head will hit the ceiling. Over all I would come and stay there again. Walking distance to everywhere .
Stayed 2 nights in Sep 2023
Response from Gabriel on Sep 23, 2023
Greetings AmyWe'd like to thank you for your feedback!

4/10 Poor

Robert

Disliked: Cleanliness, staff & service
Unhappy customer
Room we received was not remotely close to one shown on site. Hotel has 4 floors but elevator only goes to 3. Small stairs lead to the attic where we stayed. If not for the nice young lady that helped get a bag up to the room we would not have made it. Upon arrivals we find excrement in the stool and it stank. As it is in an attic it was very hot. They did supply a fan that allowed us to get some sleep. First morning up we try to get a cup of coffee as there is none in the room. After going downstairs and getting two cups we are told they do not sell just coffee and we need to pay 14.50 Euro for the Buffett. We just wanted coffee. First time in our life in dozens of hotels that we did not get coffee provided and for sure not for 14.50 a cup. They finally conceded and allowed us to keep it. Then the manager insinuated we had not paid even us we had just worked with the restaurant manager. Would never suggest anyone go there for a stay. Only the one lady that assisted us with our bag was customer friendly.
Stayed 3 nights in Sep 2023
Response from Gabriel on Sep 11, 2023
Greetings RobertThank you for your feedback , we understand your point of view but we do not sell just coffe or coffe with a croissant at the reception otherwise we wouldn't have room to move around in the breakfast room with the amount of people that would come just for a coffe , we serve breakfast which is 14.50 per person and you can eat and drink as much as you want so it was 14.50 per person for the bouffet not for your coffees.There is no restaurant manager neither as the restaurant is currently closed so i am unsure who you're refeering to when you say restaurant manager.There is no coffee in the rooms as we are a 3 star hotel and we do not provide those amenities , we can provide you with a kettle if it suits the guests needs to make their own coffee or tea.Thank you for your understanding!

6/10 Okay

Sarabjit

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Gabriel on Sep 23, 2023
Greetings SoniaWe'd like to thank you for your feedback!

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were on foot for our trip and happy that the hotel was a short walk from the station. The location was great, right next to the shops, restaurants and market. The hotel it's self was quaint and old. Our room was clean but the air conditioning didn't work and due to location we could not have the windows open at night, so sleeping was hot and stuffy. The bathroom was clean and the bath tub scored 10/10 for me! It was deep, long and water was hot! I had an amazing long soak in the tub! There were no tea, coffee and milk facilities in the bedroom, which to me was something I would have liked for that early morning beverage. Staff on front desk were not too friendly, but ok. All in all a good stay and I would stay there again.
Stayed 2 nights in Jul 2023
Response from Mike on Aug 5, 2023
Dear Tracy,Thank you for your elaborate reaction and feedback.Greetings from Bruges.Mike - reception

4/10 Poor

Vivien

Stayed 2 nights in Jul 2023

8/10 Good

Linda

Business traveller
Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Jul 2023

10/10 Excellent

Milena

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, fantastic location, the lady working at the front desk helped me a lot
Stayed 2 nights in Jun 2023
Response from Mike on Jul 17, 2023
Dear Milena,Thank you for your lovely reaction.Greetings from Bruges.Mike - reception

6/10 Okay

Nazanin

Disliked: Cleanliness
Stayed 2 nights in Jun 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
I will certainly be staying here again. The room was clean and comfortable and the service was very helpful. Breakfast very good.
Stayed 5 nights in Jun 2023
Response from Mike on Jun 14, 2023
Dear John,Thank you for the lovely reaction and feedback.Greetings from Bruges.Mike - reception

6/10 Okay

MICHAEL

Travelled with group
Liked: Cleanliness, property conditions & facilities
Weekend break
Room would have benefitted from air conditioning, a fan was supplied but when plugged in it meant the bathroom light needed to be on at same time. Only 3 coat hangers between 2 people, TV didn't work, room safe had been left inoperable by previous occupiers but had not been made usable for us. However it is in a great location and the staff were friendly.
Stayed 3 nights in Jun 2023
Response from Mike on Jun 14, 2023
Dear Michael,Thank you for your honest comments and feedback.We will take it into consideration.Greetings from Bruges.Mike - reception

10/10 Excellent

SONIA

Stayed 2 nights in Jun 2023

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. The room we got was nice and specious. Bed was really comfortable. AC didn’t really work but there was a fun in the room so that was enough for us since it wasn’t really hot. If you’re coming with someone with reduced mobility inform them since inside hotel there can be a lot of stairs depending where your room is located.
Stayed 2 nights in Jun 2023
Response from Mike on Jun 14, 2023
Dear Neil, Thank you for the honest comments and feedback.Greetings from Bruges.Mike - reception

8/10 Good

Thomas

Stayed 2 nights in May 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

Lai Chun

Stayed 1 night in Apr 2023

4/10 Poor

Katherine

Liked: Property conditions & facilities
Disliked: Staff & service
After checking in following an exhausting day I immediately laid on the bed and another guest then walked into my room shortly after. I went down to the desk to ask why this happened and there was no one to be found. I stood there for about 15 minutes. Finally the clerk came from the restaurant/bar he was at hanging out with friends(?). He simply said sorry, it’s my fault. But the rest of the night I was worried someone else would enter my room. It wasn’t busy, I don’t understand how this happens.
Stayed 1 night in Jan 2023
Response from Silke on Jan 29, 2023
Thank you for sharing your concern.I see that your reservation was for the night of the 23th of January, is this correct?Because our bar and restaurant are both closed on Monday and Tuesday.Also I see in your comment the word HE, and monday there was no man working in our hotel.Can you please give some more information so we can figure out what happend.Kind regards

8/10 Good

Karla

Stayed 1 night in Oct 2022

10/10 Excellent

Santiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best place ever! Close to main streets, personel are hilarious and everything is so confortable!
Stayed 2 nights in Oct 2022
Response from Front office on Oct 9, 2022
Thank you for your review.Many greetings from Bruges.

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was close to a lot of bars and restaurants. Very close to every attraction in town. We had an amazing view of the Church of our Lady and the Clock tower in the square. Clean room and very cute hotel. Would stay here again.
Stayed 2 nights in Aug 2022
Response from Tina on Aug 31, 2022
Many thanks for your very nice review !Kind regards from Team Putje Bruges.

8/10 Good

Louise

Stayed 4 nights in Aug 2022

10/10 Excellent

Anthony, Waiuku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the bed was very comfortable and the hotel is close to everything.
Stayed 2 nights in Jul 2022
Response from Tina on Aug 2, 2022
Many many thanks for your very kind review !!!! Kind regards from Bruges,

8/10 Good

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff but with awful mattress
The staff was kind and understood English pretty good. The breakfast looked fine but was only until 10am so decided to breakfast in another place. Hated the mattress... Also..so difficult to park cause the parking was crowded and lost more than 30 mins to find a spot.
Stayed 1 night in Jul 2022
Response from Front office on Jul 29, 2022
Thank you for your review. And to make complaints about the parking you can contact Interparkin or the city of Bruges. Many greetings from Bruges.

8/10 Good

Alister

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I had to advise the reception that my bedside light didn't work, there was no plug in the sink and fridge didn't work. 2 out of three were sorted, no new bulb but not a problem though. My air conditioner was not great and was noisy, so mainly was left off. The reception going off at 8.00 at night could be improved by having someone there longer. Generally it was a just a convenient place to stay and didn't affect our enjoyment.
Stayed 3 nights in Jul 2022
Response from Front office on Jul 25, 2022
Thank you for your review Many greetings from Bruges

10/10 Excellent

Andrew

Stayed 1 night in Jul 2022
Response from Pedro on Jul 21, 2022
Thank you very much for your review. Many greetings from Bruges.

8/10 Good

Marianne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
In general a nice stay. But could not connect to internet in the room and the TV did not work.
Stayed 1 night in Jun 2022
Response from Front office on Jun 28, 2022
Thank you for your review. We are sorry that you had these problems, allthough they were solved after you signaled them to us. Many greetings from Bruges.

8/10 Good

Serhii

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 2 nights in Jun 2022
Response from Front office on Jun 22, 2022
Many thanks for your kind review !! Kind regards from Bruges,

10/10 Excellent

Serhii

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2022
Response from Tina on Jun 18, 2022
Manya many thanks for your very nice review !! Kind regards from Bruges,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget option in Bruges
Friendly reception staff, happy to keep bags and the hotel has a goog location between the railway station and the Markt. Comfortable bed. The room is small but has everything you need.
Stayed 1 night in May 2022
Response from Front office on Jun 11, 2022
Many thanks for your nice review! Kind regards from Bruges, Tina

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very small room but perfect for our needs and price.
Stayed 1 night in Apr 2022
Response from Front office on May 10, 2022
Thank you for your review. Many greetings from Bruges.