Very comfortable environment, stylish and clean rooms. Great view of city from room. Service while pleasant, is nothing to shout about. I was moved to Dukes while Princenhof is refurbished. I was told this was an upgrade yet I wasn’t really able to make use of upgrade facilities. It would have been better to have been pre informed about this so I could pack a bathing costume and make use of Spa facilities. A pre warning would have meant my taxi dropped me off at the appropriate reception and I wouldn’t have to wait and walk in the rain. Lift was not working upon checkin and no assistance offered to explain this. Had to request shower gel and tea bags when not replenished, and then wait a few hours and chase when this was forgotten. Welcome drink was forgotten and offered on check out. Cava, beer or soft drink was offered, caused a commotion when I asked if this could just be a cup of tea. Extra hour for late check out was appreciated. Overall, nice location and environment but nothing exceptional.