Property amenity

Reviews of Residence Inn By Marriott Brownsville

3 out of 5
Residence Inn By Marriott Brownsville
3975 N Expressway, Brownsville, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 229 out of 359 reviews" "
Rating 8 - Good. 88 out of 359 reviews" "
Rating 6 - Okay. 22 out of 359 reviews" "
Rating 4 - Poor. 9 out of 359 reviews" "
Rating 2 - Terrible. 11 out of 359 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

vincent

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Exterior condition of the property is nice, but my room was very dated and not clean in the bathroom area. Mold on tiles, dirt/hairs on floor, broken toilet paper holder, old furniture, and just a feeling grime in this room. I didn’t bother requesting another room because I was only there 1 night on business, so I just toughed it out and left next morning. Nice staff at the place for sure, but likely will not return.
Stayed 1 night in Dec 2023

10/10 Excellent

Monica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough handicap parking

10/10 Excellent

David E

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The room was nice and clean. Definitely will be back when in town
Stayed 2 nights in Nov 2023

8/10 Good

Wei-Shang William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here for the most part. The location is quiet, especially considering it's right next to a main highway. The area is not particularly pedestrian friendly, as the busy Frontage street was lit but had no sidewalk for long stretches and Old Hwy 77 behind the property was not busy, but dark and also no sidewalk. I think hotels on the east side of Hwy 83 are probably better if one wants to walk around. My room was spacious and mostly fine, but a portable AC unit was put in because the original wall AC unit was broken, and the toilet kept running all night. The next say the handyperson replaced the flapper and it mostly resolved the issue. Breakfast is pretty standard, with scrambled eggs, waffles, bread/bagels, juices, available every day. There's a couple of items that get switched out so I didn't get bored. The staff and service are excellent. No notes.
Stayed 4 nights in Nov 2023

10/10 Excellent

Pedro

Stayed 1 night in Oct 2023

10/10 Excellent

brent

Stayed 1 night in Oct 2023

6/10 Okay

Juan

Travelled with family and small children
Liked: Staff & service, amenities
Hot tub by the pool is shut down, towels by the pool are no longer provided.
Stayed 1 night in Aug 2023

10/10 Excellent

Monica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean, quiet, comfortable, welcoming nice people at front desk

10/10 Excellent

maribel

Stayed 2 nights in Jun 2023

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
All was very good, would definitely recommend to family & friends.
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Decent hotel but poor service
Called ahead of time to get 2 rooms next to eachother for family, and was told this was fine. Upon arrival, was told this may have been fine earlier in the day but at the time we checked in it could not be done. Also, we were told we could have rooms off the ground floor and away from facing the parking lot, yet these were also unavailable upon arrival. The hotel housekeeping and loud door closing is also very noisy early in the morning and woke us up. The front desk was also unable to accommodate a late checkout even after all of the unfortunate inconveniences, and the staff came to ask multiple times if we were checking out the last day of our stay as if they couldn’t wait to get us out of our rooms. The hotel itself is fine and the breakfast every morning is excellent. After a very long travel day and a stressful trip ahead, it would have been much better if the hotel would’ve kept their word about accommodating the requests prior to arrival. I understand it’s Memorial Day weekend but it’s still Brownsville, a relatively small town, and they should be able to provide good service
Stayed 2 nights in May 2023

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Kevin

Stayed 1 night in Apr 2023

10/10 Excellent

Leticia, Houston

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love they have Tesla charger and breakfast is the best
Stayed 3 nights in Apr 2023

6/10 Okay

Shelly Lynn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was not very clean and tub and shower area is in serious need of maintenance
Stayed 2 nights in Mar 2023

10/10 Excellent

Patti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room are very spacious and clean. Staff is friendly and efficient! We stayed in a handicapped excessable room. It was well equipped and had handicapped parking close to the room. Great place to stay!!
Stayed 1 night in Mar 2023

8/10 Good

CARMEN

Stayed 1 night in Jan 2023

10/10 Excellent

Terrie

10/10 Excellent

Brady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking
Everything was great except parking was way bad. People were parking in the EV charging stations because there was lack of parking available. During my 9 days there were several cars that never moved, bringing into question why they were there.
Stayed 9 nights in Aug 2022

10/10 Excellent

Martina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Noting everything was amazing.
Stayed 2 nights in May 2022

2/10 Terrible

imran

Stayed 1 night in May 2022

10/10 Excellent

Carlos

Stayed 1 night in Apr 2022

2/10 Terrible

Ma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy viejo y sucio. No parece Marriott.
Stayed 3 nights in Apr 2022

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Velma

Stayed 2 nights in Apr 2022

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The ratings for this stay said superb..that amd the price made me choose this one. We have stayed at other places in Brownsville for a higher price it wasn't as mice.
Stayed 1 night in Mar 2022

10/10 Excellent

Helana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Elodia

Liked: Cleanliness
Ery friendly staff. Rooms were clean and spacious
Stayed 2 nights in Jan 2022

10/10 Excellent

JOSE ANTONIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all I can say was wonderful I had no problems at all my roommate was Was clean
Stayed 4 nights in Dec 2021

8/10 Good

Reynaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice value and set up of the room.
Stayed 1 night in Dec 2021

10/10 Excellent

tara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Dec 2021

10/10 Excellent

Luis, Brownsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Dec 2021

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
time to get rid of the warn out carpet and rusty tub and modernize. It is a joke that this is a highly rated hotel. The one plus was the staff was great.
Stayed 3 nights in Nov 2021

8/10 Good

Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice n quiet
Stayed 1 night in Oct 2021

8/10 Good

Oriana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

miguel

Stayed 1 night in Oct 2021

2/10 Terrible

Inelda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the property, it was nasty, bathrooms were not clean. Smell were bad. I will never go back even if someone pd me
Stayed 3 nights in Sep 2021

10/10 Excellent

LaChelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 1 night in Sep 2021

10/10 Excellent

Valdimar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Not Provided

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Shania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Alfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good.
Stayed 1 night in Aug 2021

10/10 Excellent

Erlin David, Gardena

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and quiet
Stayed 2 nights in Aug 2021

10/10 Excellent

Miguel

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 star stay
Nice, quite, clean, safe, professional and well staffed.
Brownsville International Airport
Stayed 3 nights in Aug 2021

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean space.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. The kitchenette was really a full kitchen with the pots, pans, and cutlery you'd need. The beds were a little hard for my taste, but not bad.
Stayed 1 night in Aug 2021