Lobby sitting area

Reviews of Motel 6 Brownsville, TX North

2 out of 5
Motel 6 Brownsville, TX North
2377 North Expressway 83, Brownsville, TX

Reviews

6.0
Rating 10 - Excellent. 245 out of 1012 reviews" "
Rating 8 - Good. 182 out of 1012 reviews" "
Rating 6 - Okay. 151 out of 1012 reviews" "
Rating 4 - Poor. 150 out of 1012 reviews" "
Rating 2 - Terrible. 284 out of 1012 reviews" "

5.8/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with partner
Liked: Staff & service
Love stay at your location. We understand it a very old Hotel. But over all price is good and you feel stay.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Robert,Thank you for your positive review! We're delighted to hear that you enjoyed your stay at our motel. While we appreciate your understanding of the age of our property, we're pleased that you found the overall experience satisfactory, especially considering the value. Your feedback is important to us, and we hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 Okay

Jose

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 24, 2024
Dear Jose,Thank you for your stay and the three stars. From an improvement point of view, we look for specific comments about what you liked and not. You will have a better experience next time.Sincerely,Hotel Manager.

4/10 Poor

Jessica, Chicago

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The toilet seat was worn, the shower was moldy n not cleaned, the room smelled of weed. Not enough pillows.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 20, 2024
Dear Jessica,Thank you for taking the time to share your experience with us. I apologise for your disappointment. We will investigate your concerns and take all necessary steps. In the future, we will make certain that our guests have a pleasant stay with us. Please give us another chance and return to stay with us.Sincerely,Hotel Manager

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
It is not a 5 star modern property, but staff was courteous and things were clean. All that could be expected in a rural coastal community. All in all a relaxing stay.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 15, 2024
Dear George,Thanks for the stay and the great review.I am glad to note that you liked the location and hospitality of our hotel staff.It is a pleasure to serve guests like you, and your comments will encourage us to improve our services.Please visit us again during your next trip.Regards,Hotel Manager.

2/10 Terrible

Ashly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE !!!! Room had mold everywhere in fridge , shower , floor , bed , sink . Had no choice to stay here because of spring break . One of the most nastiest hotels I have ever stayed at , I have pictures …
Response from Hotel Manager on Mar 15, 2024
Dear Ashly,Thanks for your stay and feedback.My apologies for all the inconveniences. Your reviews are important to us.We will check, investigate, and take effective actions to find out the source and eliminate it.Guest satisfaction is important to us.Sincerely,Hotel Manager

10/10 Excellent

Jerry

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 17, 2024
Hello Jerry,A hearty thanks for your stay and the five-star rating. We feel blessed to have you as our guest, and we value your business for choosing us. Our team assures you of the best of our services at all times.Sincerely,Hotel Manager

6/10 Okay

Marco

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Cose to 83
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Hello Marco,Thanks for the stay and the feedback.Your comments are important for us.We will definitely work on your observations.You can expect a further improved stay next time.Please visit again. Sincerely,Hotel Manager.

6/10 Okay

Leslie

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It’s not the newest building their is, but for the price it is what you pay for.
Stayed 4 nights in Dec 2023
Response from Hotel Manager on Mar 9, 2024
Hello Leslie,Thanks for the stay and the feedback.Your comments are important for us.We will definitely work on your observations.You can expect a further improved stay next time.Please visit again. Sincerely,Hotel Manager.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Hello Michelle,Thanks for the stay and your appreciation with a five-star rating.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

6/10 Okay

Adrian

Stayed 1 night in Mar 2024

2/10 Terrible

gabriel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse place I ever stayed, at,
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 3, 2024
Dear Gabriel,I understand that there were several issues that caused inconvenience to you. My apologies. We have taken note of each of them and will take action so that they don’t reoccur. Your satisfaction is important to us, and I hope that you will consider staying with us again.Sincerely,Hotel Manager

8/10 Good

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities
Ns
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Hello Monica,Thank you for the stay and the feedback. I am confident that you had a satisfactory stay, looking at the four stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our top priority. Please stay with us again.Sincerely,Hotel Manager

10/10 Excellent

MARCO A

Travelled with group
Great
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 25, 2024
Hello Marco,Thank you for staying with us. It's wonderful to see five-star reviews. I hope you had a good time during your stay. Our team is highly excited by the remark. It is an honor to host visitors like you. I eagerly await your next visit.Sincerely,Hotel Manager

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 25, 2024
Dear Daniel,A hearty thanks for your stay and the five-star rating.We feel blessed to have you as our guest, and we value your business for choosing us. Our team assures you of the best of our services at all times.Sincerely,Hotel Manager

10/10 Excellent

Yadira

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 20, 2024
Hello Yadira,Thank you for the stay and the feedback. I am confident that you had a satisfactory stay, looking at the four stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our top priority. Please stay with us again.Sincerely,Hotel Manager.

2/10 Terrible

Lydia

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Very old & not very safe
Response from Hotel Manager on Feb 19, 2024
Dear Lydia,We value your feedback and take your concerns seriously. Ensuring the safety and comfort of our guests is our top priority. We'll investigate the issues you've raised regarding the age and safety of our facilities immediately. Your feedback helps us improve, and we hope to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Guto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 15, 2024
Dear Guto,Thank you for giving us a perfect rating of 5 out of 5! We greatly appreciate your positive feedback and the trust you've placed in us. We strive to provide the best possible experience for our guests, and we're thrilled that we were able to meet your expectations. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again in the future!Sincerely, Hotel Manager

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 1, 2024
Dear Jose,Thank you for the positive feedback! We appreciate your rating of 4 out of 5. If there's anything else we can do to improve your experience and make it a 5 out of 5, please let us know. We value your satisfaction and strive to provide the best service possible.Sincerely, Hotel Manager

10/10 Excellent

Raul

Liked: Staff & service
Comfortable and affordable
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Raul,Hello! We're thrilled to hear that you found our accommodations comfortable and affordable! Providing a positive and budget-friendly experience is our goal. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay in the future. Safe travels!Sincerely, Hotel Manager

2/10 Terrible

Juan Jose

Stayed 1 night in Jan 2024
Response from Hotel Manager on Mar 20, 2024
Hello Juan,Thanks for the stay, but sad to see the single star. My apologies for all the inconveniences you experienced. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel need a update
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Juan,Thank you for your feedback. We appreciate your suggestion for an update. Guest input is valuable to us, and we will consider it as we plan for improvements. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced and updated experience.Sincerely, Hotel Manager

2/10 Terrible

Ketly

Disliked: Staff & service
There is no water in the shower, the telephone does not work we arrive late we can't find anything to eat I don't like this hotel
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Ketly,Thanks for the stay and the feedback.I sincerely regret all the inconveniences. My apologies.We will definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jessie was so friendly and accommodating! Our first room didn’t have a refrigerator so he switched us when we asked if he had a room with one right away. He was also great with dining suggestions and things to do close by. He has a great driver if you need a ride to the airport. I felt safe staying and parking there. It was quiet, comfortable, and an affordable stay.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 19, 2024
Dear Jennifer,It is really nice to note that you liked the stay and services at our hotel during your recent visit. I am delighted that you liked the hospitality and appreciated Jesse. Glad to see your positive overall observations, which will definitely motivate us to serve our guests even better. We look forward to welcoming you again soon.Best Regards,Hotel Manager.

2/10 Terrible

James

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was great to check into the hotel 10 minutes of being there I’ll grab my things and left bathroom lights flicker like a old motel shower rod, falling out the wall sheet has stains
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 19, 2024
Dear James,We appreciate your feedback and apologize for the inconveniences you encountered during your stay. We take your concerns seriously and will address the issues with the bathroom lights, shower rod, and stained sheets promptly. Our goal is to provide a comfortable and enjoyable experience, and we regret falling short of your expectations. Please reach out to our team directly so we can address your specific concerns and make improvements. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

Bryan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 19, 2024
Dear Bryan,Thank you for choosing to stay with us and for awarding us a perfect rating. Our commitment is to deliver an excellent experience and value to each guest. We anticipate the opportunity to exceed your expectations in the future and eagerly await your return. Serving guests like you is our privilege.Sincerely, Hotel Manager

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bbj
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 18, 2024
Dear Bryan,Thank you for the wonderful review of your stay at our hotel. We are delighted to know everything went great during your stay and that our location was perfect for your needs. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

10/10 Excellent

Luis

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 13, 2024
Dear Luis,Thanks for the stay and your appreciation with a five-star rating.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

8/10 Good

Teresita

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 12, 2024
Dear Teresita,We appreciate your 4-star rating, which indicates that you were satisfied with your stay. Your rating is an important part of our efforts to improve our service, and we'll be sure to pass on your feedback to all our staff. Thank you again for choosing our hotel and we hope to see you again soon!Sincerely, Hotel Manager

6/10 Okay

margarito

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is close to 69 freeway …. The bad ting is poor maintenance on the property
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 12, 2024
Dear Margarito,Thank you for bringing this to our attention. We appreciate your feedback about the proximity to the 69 freeway, but we apologize for any inconvenience caused by the poor maintenance of the property. Your comments are crucial, and we will address these issues promptly to ensure a more pleasant experience for our guests in the future. If there are specific areas of concern you'd like us to focus on, please feel free to share, and we hope to welcome you back for an improved stay.Sincerely, Hotel Manager

10/10 Excellent

Geffrard

Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 12, 2024
Dear Geffrard,Fantastic! We're thrilled to receive a perfect score from you. Thank you for choosing us, and we're delighted that you had a great experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We look forward to hosting you again for another perfect stay!Sincerely, Hotel Manager

4/10 Poor

Eric

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Liked it was close to many stores and restaurants, about it!
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 13, 2024
Dear Eric,Thank you for sharing your thoughts. We're glad you appreciated the convenient location near stores and restaurants. If there are specific areas where we can improve and enhance your overall experience, please feel free to provide more feedback. We value your input and hope to have the opportunity to host you again in the future. Safe travels!Sincerely, Hotel Manager

2/10 Terrible

Donn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
We switched rooms because the shower curtain rod was falling off. The 2nd room was not much better. The sheets were so small you could see the filthy condition of the mattress. We immediately checked out the next morning
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 31, 2023
Hello Donn,We apologize for all the inconveniences you had with the stay. This was certainly not the kind of stay you might have expected. We are acting in each of them on high priority. We will make sure this is an isolated incident and it does not happen again. Please visit again. Sincerely, Hotel Manager

10/10 Excellent

yasleivys

Response from Hotel Manager on Jan 19, 2024
Dear Yasleivys,Thanks for your perfect rating. We try to provide the best experience in town, and that seems to be a goal. We take pride in doing what's right to ensure the best possible guest experience and hope you will be able to stay with us frequently in the future. Sincerely, Hotel Manager

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 29, 2023
Dear Rosa,Thank you for the feedback. We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.Sincerely,Hotel Manager.

2/10 Terrible

Alfredo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever at a Motel 6. Tge mattress was very very old, you could feel the spring coils on your back. Its honestly perfect for a seedy meet up. The bath tub was disgusting. The paint was peeling off and the toilet backed up after we built the courage to use it. Over all. Never ever trusting hotel.com in their rating and recommendations.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Alfredo,Thank you for the feedback regarding your recent stay at our property. My apologies for all the inconveniences you experienced. I am very sorry to hear that we did not meet your expectations in several areas. We take our guest comments very seriously. We have taken note of the issues and are working to improve the problem areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely,Hotel Manager

8/10 Good

Beatriz

Disliked: Amenities
Could really use better housekeeping .
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 27, 2023
Hello Beatriz,Thanks for your stay at our property. I really appreciate your feedback and telling us what you liked and the areas where we need to improve. We will further improve the amenities and hospitality based on your observations. I look forward to your next visit for a fantastic experience.Sincerely,Hotel Manager.

10/10 Excellent

Kassandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena atención al cliente
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 27, 2023
Hola Casandra,Gracias por la estadía y los comentarios positivos. Nuestro personal siempre hace un esfuerzo adicional para garantizar la satisfacción de los huéspedes. Tenemos el privilegio de tener huéspedes como usted. Esperamos darle la bienvenida nuevamente.Atentamente,Gerente del hotel.

2/10 Terrible

Roudy

Liked: Cleanliness, staff & service, property conditions & facilities
Your product is amazing. I could refer you to a lot of people .
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 25, 2023
You are welcome

10/10 Excellent

Heidy

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 24, 2023
Hello Heidy,We are delighted to have provided you with suitable accommodation for your trip here. We are pleased to see this awesome 10-star rating, and we hope to welcome you back again before long.Sincerely,Hotel Manager

10/10 Excellent

Francisco J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 22, 2023
Dear Francisco,Thank you for your stay and the ten stars.I hope you had a nice stay and liked our hospitality.From an improvement point of view, we look for specific experience sharing.You will have a better experience next time.Sincerely,Hotel Manager.

2/10 Terrible

Julian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nasty. Bed was dirty, there was no water, and there were roaches.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Dear Julian,We apologize for the disappointing experience you encountered during your stay. Your concerns are taken seriously, and we regret any inconvenience caused. We're actively addressing the issues you've raised, including customer service and room conditions, to ensure a more pleasant and satisfactory visit for all guests. We appreciate your feedback and hope for the opportunity to regain your trust in the future.Sincerely,Hotel Manager

2/10 Terrible

Alfredo

Disliked: Staff & service, property conditions & facilities
Bathroom dirty cucarachas on floor
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Dear Alfredo,I have taken note of your remark about roaches during your stay, which is very unusual. We take pest control measures on a regular basis in our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. I hope to see you again soon.Regards, Hotel Manager

10/10 Excellent

jose

Liked: Amenities, property conditions & facilities
I got checked in very quickly, the room was very clean and everything was very good
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Dear Jose,Thank you for the stay and the nice comments.It is good to know that you had a satisfactory experience.It is a privilege for us to have guests like you.We are looking forward to your next visit.Sincerely,Hotel Manager.

10/10 Excellent

Nesly, Greenacres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Dear Nesly,Thanks for the stay and your appreciation with a five-star rating.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

2/10 Terrible

Jesse

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and Nasty
There was roaches, dirty ,hair in tub , so we left
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Hello Jesse,Thanks for the feedback.Your comments are important for us.I regret the inconvenience, however. We will investigate your observations and communicate with the concerned for corrective action. You can expect a trouble-free stay next time.Please visit again. Sincerely,Hotel Manager.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Jose,Thanks for the stay and your appreciation with a five-star rating.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

2/10 Terrible

Alberto

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was horrible to start off my morning of cheek out after they had told me they would give me a late cheek out the clerk named Juana came to my room and knocked very loudly I was drying off from the shower to change I was not even dressed I told her to give me a moment to change and she said if I didn't open the door immediately she would open it so I wrapped myself in a town and opened the door she told me i had to leave already that my late cheek out was over i told her that i was just gonna finish changing and i would leave and since I know Juanita from school in the past well she's always had a problem with me Incase you didn't know my current husband is her ex boyfriend that's why she made a huge deal out of it this morning she cussed me and my husband out and would not let me close the door to change and told me I had to change their in front of her or outside but that door was not going to close never in my life has anyone treated me like this I am speechless I feel violated and I don't know if I will ever be able to stay in any hotel ever again this has really marked me
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Alberto,Thank you for taking the time to share your recent experience at our hotel. We are truly sorry to hear about the issues you faced during your stay.We assure you that this is not the level of service we strive to provide. We will address the matter with our team to ensure that such a situation does not arise again in the future.We are sorry to hear that the condition of your room and the overall hotel did not meet your expectations. We appreciate your feedback and have shared it with our housekeeping and maintenance teams to address the issues.We would like to regain your trust and invite you back to stay with us. Please get in touch with us if you decide to return, and we will do everything we can to make your stay more comfortable. I hope to have the opportunity to win back your business in the future.Sincerely,Hotel Manager

8/10 Good

xochilth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Xochilth,Thank you for the feedback. We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.Sincerely,Hotel Manager.

8/10 Good

Clive

Travelled with pets
Liked: Cleanliness, staff & service
I do Motel 6 when no other comparable options. This is a decent enough property and the staff/owner are nice, but I want coffee in the room to start my day, not going to the office. Also no continental breaky.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 10, 2023
Hello Clive,Thanks for the stay and the positive feedback.We will definitely address your concerns about the coffee.Guest feedback is essential for us to improve our services.You can expect a further improved stay next time.I look forward to welcoming you again.Sincerely,Hotel Manager.

6/10 Okay

Stanley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A few problems
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 10, 2023
Dear Stanley,Thank you for your stay and the feedback with six stars.From an improvement point of view, we look for specific experience sharing and the few problems you have pointed out.You will have a better experience next time.Sincerely,Hotel Manager.