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Reviews of La Quinta Inn & Suites by Wyndham Brownsville North

2.5 out of 5
La Quinta Inn & Suites by Wyndham Brownsville North
5051 N Expressway, Brownsville, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 445 out of 883 reviews" "
Rating 8 - Good. 273 out of 883 reviews" "
Rating 6 - Okay. 85 out of 883 reviews" "
Rating 4 - Poor. 46 out of 883 reviews" "
Rating 2 - Terrible. 34 out of 883 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Chris

Stayed 1 night in Mar 2024

2/10 Terrible

Jenifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I have always loved staying at this property but unfortunately my vehicle was broken into this time. The hotel cameras failed us since they don't cut their tree limbs leaving it a blind spot. I think it was a inside job since they ask for the make and model of your vehicle upon arrival and staff was unhelpful with police with video footage.. I unfortunately had to extend my stay else where and spend more money on getting my truck fixed.
Stayed 2 nights in Mar 2024
Response from Valarie Mtz. on Mar 18, 2024
Thank you for the feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I apologize that we failed to create an exceptional experience for you during your time with us. We are investigating your concerns so we may learn from where we failed you and address any service deficiencies we find. I hope that should your travels bring you back to Brownsville you will give us another opportunity to exceed your expectations.

2/10 Terrible

Edna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a bad experience Waiting in line to check-in About 45 min and because,I booked using expedia app they did not have my reservation,bad place to spend the night
Stayed 2 nights in Jan 2024
Response from Valarie Mtz. on Feb 14, 2024
I am so sorry to learn your experience was not what you've come to expect from La Quinta Inn & Suites Brownsville. Please reach out directly to the hotel as we would love the opportunity to make it right and value you as our customer.

10/10 Excellent

christopher

Stayed 1 night in Jan 2024
Response from Valarie Mtz. on Feb 14, 2024
We appreciate you taking the time to tell us about your experience at La Quinta Inn & Suites Brownsville North. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. We look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.Thanks again for your time, and we look forward to seeing you again soon.

8/10 Good

Sandra, Brownsville

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Valarie Mtz. on Feb 14, 2024
We appreciate you taking the time to tell us about your experience at La Quinta Inn & Suites Brownsville North. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. We look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.Thanks again for your time, and we look forward to seeing you again soon.

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The best stay at Brownsville yet. We come to visit family in town and this hotel has been the coziest stay as of yet. I wish the room's floor was as shiny as the lobby's but other than that I highly recommend.
Stayed 3 nights in Dec 2023
Response from Valarie Mtz. on Feb 14, 2024
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Each one of our employees set a goal to provide you with a positive, memorable experience each and every time you stay with us as our guest. We’ll see you soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Dec 2023
Response from Valarie Mtz. on Feb 14, 2024
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Each one of our employees set a goal to provide you with a positive, memorable experience each and every time you stay with us as our guest. We’ll see you soon.

10/10 Excellent

Matthew, FLAGSTAFF

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property lives up to the great rating for cleanliness which is priority number one for me. But they also have the best breakfast I have had for free. I stayed for a week and every morning there where different breakfast options to choose from. They also have a happy hour days which is very nice. The Staff was super friendly and accommodating. I highly recommend and would stay again when I visit Brownsville.
Stayed 5 nights in Dec 2023
Response from Valarie Mtz. on Feb 14, 2024
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Each one of our employees set a goal to provide you with a positive, memorable experience each and every time you stay with us as our guest. We’ll see you soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Valarie Mtz. on Feb 14, 2024
We appreciate you taking the time to tell us about your experience at La Quinta Inn & Suites Brownsville North. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. We look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.Thanks again for your time, and we look forward to seeing you again soon.

6/10 Okay

Marlen

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Valarie Mtz. on Feb 14, 2024
We appreciate you taking the time to tell us about your experience at La Quinta Inn & Suites Brownsville North. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. We look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.Thanks again for your time, and we look forward to seeing you again soon.

10/10 Excellent

Daniel Dilley

Stayed 1 night in Dec 2023
Response from Valarie Mtz. on Feb 14, 2024
We appreciate you taking the time to tell us about your experience at La Quinta Inn & Suites Brownsville North. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. We look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.Thanks again for your time, and we look forward to seeing you again soon.

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, staff & service
Overall its not a horrible hotel, but i would not pay for the suite again. Theres barely any light in the room and the decor is very bland and dull.
Stayed 3 nights in Dec 2023
Response from Valarie Mtz. on Feb 14, 2024
Thank you for the feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I apologize that we failed to create an exceptional experience for you during your time with us. We are investigating your concerns so we may learn from where we failed you and address any service deficiencies we find. I hope that should your travels bring you back to Brownsville you will give us another opportunity to exceed your expectations.

8/10 Good

Vanessa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Lots of hairs left on the shower wall and throughout the restroom. Barking dog next door woke us up, and door did not lock properly. Otherwise, perfect. Love the recent remodeling and breakfast was great.
Stayed 1 night in Dec 2023
Response from Valarie Mtz. on Feb 14, 2024
Thank you for the feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I apologize that we failed to create an exceptional experience for you during your time with us. We are investigating your concerns so we may learn from where we failed you and address any service deficiencies we find. I hope that should your travels bring you back to Brownsville you will give us another opportunity to exceed your expectations.

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was always very clean, employees were very friendly, only disliked the cigarette smell and the COFFEE! Coffee was awful. Never seen other hotels with a happy hour.
Stayed 4 nights in Dec 2023
Response from Valarie Mtz. on Feb 14, 2024
Thank you for the feedback regarding your recent stay experience. We take great pride in the product and service we provide our guests and I apologize that we failed to create an exceptional experience for you during your time with us. We are investigating your concerns so we may learn from where we failed you and address any service deficiencies we find. I hope that should your travels bring you back to Brownsville you will give us another opportunity to exceed your expectations.

8/10 Good

Adriana

Stayed 2 nights in Dec 2023
Response from Valarie Mtz. on Feb 14, 2024
We appreciate you taking the time to tell us about your experience at La Quinta Inn & Suites Brownsville North. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. We look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.Thanks again for your time, and we look forward to seeing you again soon.

4/10 Poor

Lizbeth selene

Stayed 2 nights in Dec 2023

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Valarie Mtz. on Feb 14, 2024
We appreciate you taking the time to tell us about your experience at La Quinta Inn & Suites Brownsville North. Your satisfaction and continued trust in La Quinta Inn and Suites are our top priorities. We look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards.Thanks again for your time, and we look forward to seeing you again soon.

10/10 Excellent

Olivia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean. Staff was very friendly. Highly recommended.
Stayed 3 nights in Nov 2023

8/10 Good

Adriana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and nice. Very professional!! The food was excellent! I will definitely recommend this hotel! And I will be coming back!
Stayed 3 nights in Nov 2023

8/10 Good

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Great staff!
Stayed 2 nights in Nov 2023

10/10 Excellent

Rosa M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and friendly atmosphere
Stayed 1 night in Nov 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Ana Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio y atencion a los extranjeros
Stayed 1 night in Nov 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist did a good job checking us in and ensuring everything was good for us. Being a DAV I’m very impressed with the of care that he gave us. Outstanding service, Thank you!
Stayed 2 nights in Nov 2023

6/10 Okay

John

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Rooms were really clean and staff was friendly and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

victoria

Stayed 1 night in Oct 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Gonzalo

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not satisfied
Room didn’t smell fresh, we asked for towels and atleast rr to be cleaned and it wasn’t. The room was not in good condition as it previously was. Francisco was really nice upon booking.
Stayed 3 nights in Oct 2023

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Angelika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean / good customer service Good breakfast
Stayed 1 night in Sep 2023

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

6/10 Okay

Alice

Stayed 1 night in Sep 2023

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2023

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Victor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and the food was delicious
Stayed 2 nights in Aug 2023

10/10 Excellent

Ashley

Stayed 4 nights in Aug 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Pleasant staff. Room was very clean. Breakfast options were good.
Stayed 1 night in Jul 2023

8/10 Good

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay. Very clean. Only problem is whoever stayed above us stomped on the ground all night long. I would recommend tho.
Stayed 2 nights in Jul 2023

10/10 Excellent

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place the beds are very comfortable and the rooms are very clean.
Stayed 3 nights in Jul 2023

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean and quiet.
Stayed 2 nights in Jun 2023

10/10 Excellent

Salvador

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was great
Stayed 1 night in Jul 2023

2/10 Terrible

Micah

Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
My first experience was with a very curt front desk person. My next experience was finding the liner of the ice bucket was dripping wet, so dripping wet and so untouched for so long that the entire liner was covered in mold. If you spend anytime in the room at all you start to understand why everything is moldy, the air conditioner itself was spewing out the most humid air possible and you can directly smell the mold spores coming out of it. It's a coastal town, there is going to be some humidity, I get that, but an air conditioned hotel room should never be more humid than being outside. And for mold? There is no excuse! DO NOT STAY HERE!
Stayed 2 nights in Jul 2023

8/10 Good

PETER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would have been nice to at least have the sheets changed after the first day. We understand the climate change issue on the towels. Also, a lot of thumping noise from the people on top of our room. Never stopped after day 1. The breakfast omelettes were cold too. It is what it is.
Stayed 2 nights in Jul 2023

10/10 Excellent

Adriana

Stayed 1 night in Jul 2023

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Vary clean and well maintained
Stayed 3 nights in Jul 2023

8/10 Good

JACOB

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and outgoing. The rooms were clean and comfortable and amenities were nice. The pool seemed a little off but was nice. Breakfast was convienient and fresh each day with a small variety for continental. Great stay!
Stayed 3 nights in Jun 2023