Front of property

Reviews of Victoria Square Hotel

Victoria Square Hotel
29 - 30 Victoria Square, Bristol, England

Reviews

8.4

Very good

Rating 10 - Excellent. 320 out of 741 reviews" "
Rating 8 - Good. 284 out of 741 reviews" "
Rating 6 - Okay. 92 out of 741 reviews" "
Rating 4 - Poor. 31 out of 741 reviews" "
Rating 2 - Terrible. 14 out of 741 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the General Manager gave a nice personal touch.
Stayed 2 nights in Apr 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from John Mc. General Manager on Apr 9, 2024
Hi Caroline,thanks for your 5 out of 5 review!Best regards

8/10 Good

Rosemary

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from John Mc. General Manager on Apr 9, 2024
Hi Rosemary,Pleased you had a nice stay.Hope to be welcoming you back soon.

10/10 Excellent

Susan

Great friendly staff good location
Stayed 1 night in Mar 2024
Response from John Mc. General Manager on Apr 9, 2024
Hi Susan,so pleased you had a great stay!

10/10 Excellent

Reza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was better than I imagined. Really good place to stay. Good facilities and easy check-in and check-out. Just we have to pay 9£ extra for parking which could have been free.
Stayed 1 night in Mar 2024
Response from John Mc. General Manager on Apr 1, 2024
Hi Reza,so pleased we exceeded your expectations!Hope you will return to us soon.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A spacious room, clean and comfortable. Close to Clifton village
Stayed 1 night in Mar 2024
Response from John Mc. General Manager on Apr 1, 2024
Hi Maria,pleased you had a comfortable, clean and spacious room!Hope to be welcoming you back soon.

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice proud hotel benefits from recent update. Would stay again.
Stayed 1 night in Mar 2024
Response from John Mc. General Manager on Apr 1, 2024
Hi Stuart,so pleased you enjoyed your stay so much that you want to return again!Hope to see you soon.

8/10 Good

David

nice area
Stayed 1 night in Mar 2024
Response from John Mc. General Manager on Apr 9, 2024
Hi David,thanks for your review.Pleased you enjoyed your stay in this lovely area.

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in a great location and with super friendly staff. Looking forward to staying again next time I’m in Bristol
Stayed 1 night in Mar 2024
Response from John Mc. General Manager on Apr 1, 2024
Hi Vivienne,thanks for your amazing review!See you again soon?

10/10 Excellent

Peter

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from John Mc. General Manager on Apr 1, 2024
Hi Peter,thanks for your 5 out of 5 review!

10/10 Excellent

sally

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, pleasant, helpful staff
Stayed 2 nights in Mar 2024
Response from John Mc. General Manager on Apr 1, 2024
Hi Sally,thanks so much for your 5 out of 5 review!

10/10 Excellent

Timothy

Stayed 4 nights in Mar 2024
Response from John Mc. General Manager on Apr 9, 2024
Hi Timothy.thanks for your 5 out of 5 for your stay last month.Hope to see you again soon.

4/10 Poor

Graeme

Travelled with pets, Travelled with partner
Disliked: Amenities, property conditions & facilities
Hotel is in a good location but it was so noisy. All through the night - you can hear shouting outside (windows are single glazed). The reception staff were not very friendly and the hotel itself felt tired.
Stayed 1 night in Mar 2024
Response from John Mc. General Manager on Mar 17, 2024
Hi Graeme,Thanks for taking the time to leave a review.I'm sorry your stay was disturbed by noisy people. We are a grade 2 listed building in a wonderful peaceful location and its very unusual to have people shouting outside.

10/10 Excellent

terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from John Mc. General Manager on Mar 14, 2024
Hi Terry,thanks for your 5 out of 5 review!We're pleased you had a great stay and look forward to seeing you again soon.

10/10 Excellent

Maya

Stayed 2 nights in Mar 2024
Response from John Mc. General Manager on Apr 1, 2024
Hello Maya,thanks for your 5 out of 5 review!

10/10 Excellent

Julie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very good, great location
Stayed 1 night in Mar 2024
Response from John Mc. General Manager on Mar 11, 2024
Hi Julie,thanks for your review.So pleased you found us to be 'very good' and hope to see you again soon.

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from John Mc. General Manager on Mar 4, 2024
Hi Jacqueline,thanks for your response. We hope we'll see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for our two night stay in Clifton. Friendly staff, very clean and comfortable.
Stayed 2 nights in Feb 2024
Response from John Mc. General Manager on Feb 29, 2024
Hello Michael,thanks for your lovely review. We're pleased you found us comfortable, friendly and great value and we all hope to see you again soon.

6/10 Okay

Yassen

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was fine, no thrills. Dated decor, which could be improvee for a nicer stay.
Stayed 2 nights in Feb 2024
Response from John Mc. General Manager on Feb 29, 2024
Hello Yassen,thanks for your review.We are hoping to undertake some interior works quite soon as we always strive to improve our services.We hope to see you again shortly.

10/10 Excellent

David

Liked everything about it and there was nothing I didn’t like about it keep up the good work 😊😊
Stayed 3 nights in Feb 2024
Response from John Mc. General Manager on Feb 29, 2024
Hi David,thanks for your review.Great feedback is always welcome and I'll share it with the team.Thanks

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service
Great service at this hotel and whilst some areas and furnishings could do with updating, the cosy room ,Great breakfast and friendly service, more than make up for that and whilst parking is limited the price of £9 per day was alot cheaper than elsewhere.
Stayed 1 night in Jan 2024
Response from Elena on Feb 21, 2024
Dear MarkThank you for taking the time to share your positive experience with us. We're pleased to hear that you enjoyed the great service, cosy room, and friendly staff. Your feedback about our breakfast is much appreciated.We also appreciate your understanding about some areas that may benefit from updates. We continuously strive to improve our facilities. Additionally, we're glad you found our parking pricing competitive and affordable.We look forward to the pleasure of welcoming you back for another pleasant stay in the future.Kind RegardsElena – Assistant ManagerVictoria Square Hotel

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Elena on Feb 18, 2024
Dear Sue Thank you very much for finding time to rate your stay. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Assistant ManagerVictoria Square Hotel

10/10 Excellent

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, large double was bigger than expected. Very clean throughout and good shower. Comfortable beds and everything in working order. Breakfast tasty and plentiful. Very good location for Clifton Village and central Bristol. If you don't like to walk the bus stops outside the hotel.
Stayed 2 nights in Jan 2024
Response from Elena on Feb 18, 2024
Dear JuneThank you very much for finding time to leave a review. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Assistant ManagerVictoria Square Hotel

8/10 Good

Rob

Stayed 1 night in Jan 2024
Response from John Mc. General Manager on Mar 21, 2024
Hi Rob,thanks for your review from January...we hope to see you again soon!

8/10 Good

Mike

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Elena on Feb 18, 2024
Dear MikeThank you very much for finding time to rate your stay. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Assistant ManagerVictoria Square Hotel

6/10 Okay

Nick

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property is a stunning building in a great location however the room was very tired with poor paintwork and from What I noticed around the building, noticed as I’m a decorator so really noticed these points. Request was given for breakfast but not informed on restaurant being shut which was something we would have liked before heading out. Staff were polite and happy so that was nice .
Stayed 2 nights in Jan 2024
Response from Elena on Feb 18, 2024
Dear NickThank you for taking the time to share your thoughts on your recent stay. We appreciate your compliments on our stunning building, great location, and the polite and happy staff.We apologize for the misunderstanding about the Restaurant. It is closed since 2019. Your feedback on the room condition and paintwork is noted, and we will address these points to enhance the overall guest experience.We appreciate your insights and hope to have the opportunity to welcome you back for an improved stay.Kind RegardsElena – Assistant ManagerVictoria Square Hotel

4/10 Poor

Verified traveller

Breakfast was jokes
The service was fine and staff friendly but sound proofing internally was pretty poor so we could hear people above and around us. Which would have been forgivable but for the £9 mini breakfast! Which really took the biscuit, half size croissants and tiny cereal bowls! Really? Adds insult to injury .
Stayed 1 night in Jan 2024
Response from Elena on Feb 18, 2024
Dear GuestThank you for sharing your feedback about our service and friendly staff. We appreciate your comments and regret any inconvenience caused by the soundproofing.Regarding the breakfast, we want to clarify that for the 9 mini breakfast, we provide 2 drinks, yogurt, fruit and granola, fruit salad, and a croissant with jam. We are not sure when the biscuits and cereals were served.We appreciate your insights and hope to have the opportunity to provide an improved experience in the future.Kind RegardsElena – Assistant ManagerVictoria Square Hotel

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Elena on Feb 18, 2024
Dear David Thank you very much for finding time to rate your stay.We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Assistant ManagerVictoria Square Hotel

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Had a nice stay at the Victoria Square Hotel! The room could have been nicer but the area is really nice and was worth it for the price!
Stayed 3 nights in Jan 2024
Response from Elena on Feb 18, 2024
Dear MariaThank you very much for finding time to leave a review. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Assistant ManagerVictoria Square Hotel

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly located for Clifton
Perfectly located for Clifton. Onsite parking which was great since I had a car. City Centre is walkable in around 20mins. I didnt have breakfast as many cafe's nearby. Room was absolutely fine, warm and comfortable
Stayed 1 night in Jan 2024
Response from Elena on Feb 18, 2024
Dear CarlThank you very much for finding time to leave a review. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Assistant ManagerVictoria Square Hotel

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good size room, reasonably priced.
Nice spacious clean room at a good price. Only complaint was that the room was at basement level facing the main road so there was quite a lot of noise from traffic and pedestrians. Could easily be improved by insulating the windows.
Stayed 1 night in Jan 2024
Response from Elena on Feb 18, 2024
Dear SThank you for taking the time to share your feedback. We're pleased to hear that you found our room spacious, clean, and reasonably priced.We appreciate your constructive comment regarding the noise from traffic and pedestrians. Your suggestion about window insulation is duly noted, and we will explore ways to enhance the soundproofing in that area.We value your input and hope to have the opportunity to welcome you back for an even more comfortable stay.DearThank you very much for finding time to leave a review. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Assistant ManagerVictoria Square Hotel

8/10 Good

Laurence

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bit of a gem for Clifton Village. Great value, a good breakfast and very welcoming staff.
Stayed 1 night in Jan 2024
Response from Elena on Feb 18, 2024
Dear LaurenceThank you very much for finding time to leave a review. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Assistant ManagerVictoria Square Hotel

10/10 Excellent

Jenny

Stayed 1 night in Dec 2023
Response from Elena on Feb 18, 2024
Dear JennyThank you very much for finding time to rate your stay. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Assistant ManagerVictoria Square Hotel

10/10 Excellent

Hazel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Lovely staff very clean everywhere
Stayed 2 nights in Dec 2023
Response from Elena on Jan 5, 2024
Dear HazelThank you very much for finding time to leave a review. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Duty ManagerVictoria Square Hotel

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff - ok stay.
Really nice staff on reception and at breakfast. Breakfast was ok, bedrooms are small with the bathroom door opening against the bed and there is no working space at all in room which is unusual now. I.E. no desk or table to work on.
Stayed 1 night in Dec 2023
Response from Elena on Jan 5, 2024
Dear MarkThank you very much for finding time to leave a review. Thank you for your positive comments on our staff. We appreciate your feedback about the room layout and amenities. We'll take your suggestions into consideration for future improvements. We hope to welcome you back for an even better experience.Kind RegardsElena – Duty ManagerVictoria Square Hotel

8/10 Good

Laura

Stayed 1 night in Dec 2023
Response from Elena on Jan 5, 2024
Dear LauraThank you very much for finding time to rate your stay. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Duty ManagerVictoria Square Hotel

10/10 Excellent

James

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Very friendly, very welcoming especially as we had a dog, room was decent size (in view of the dog!), Everything went to plan, good location to explore Bristol, yes I think the public areas could do with a refurbishment but clean and we had no complaints at all about our stay
Stayed 1 night in Nov 2023
Response from Elena on Jan 5, 2024
Dear JamesThank you very much for finding time to leave a review. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Duty ManagerVictoria Square Hotel

10/10 Excellent

Nigel, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A twenty minute walk into the city but with the benefit of being in beautiful Clifton Village. Friendly, great breakfast and easy to park
Stayed 1 night in Nov 2023
Response from Elena on Jan 5, 2024
Dear NigelThank you very much for finding time to leave a review. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Duty ManagerVictoria Square Hotel

8/10 Good

Luke

Stayed 3 nights in Nov 2023
Response from Elena on Jan 5, 2024
Dear LukeThank you very much for finding time to rate your stay.We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Duty ManagerVictoria Square Hotel

10/10 Excellent

Glenn

Stayed 1 night in Nov 2023
Response from Elena on Jan 5, 2024
Dear GlennThank you very much for finding time to rate your stay. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Duty ManagerVictoria Square Hotel

10/10 Excellent

Stephen

Stayed 1 night in Oct 2023
Response from Elena on Nov 12, 2023
Dear StephenThank you very much for finding time to rate your stay. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Duty ManagerVictoria Square Hotel

8/10 Good

Jot

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Elena on Oct 29, 2023
Dear JotThank you very much for finding time to rate your stay. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Duty ManagerVictoria Square Hotel

8/10 Good

stephen, Kemble

Liked: Cleanliness, staff & service
Convenient, friendly and helpful
Stayed 1 night in Oct 2023
Response from Elena on Oct 29, 2023
Dear StephenThank you very much for finding time to leave a review. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Duty ManagerVictoria Square Hotel

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small single.
Booked single room for friends wedding at a pricier hotel 5 mins walk away(x2 price). Nice central area to Clifton, however that comes at a cost of parking at £9 a night. Room was a small single, with no space for any unexpected guest, but was clean and tidy. The bed mattress was a little on the uneven side. Decided to have breakfast elsewhere, as I'm always dissappointed with hotels choices of sausages, so can't comment on food. Staff were friendly. Place had more of a seaside B&B vibe than city hotel, but overall was as expected.
Stayed 2 nights in Oct 2023
Response from Elena on Oct 16, 2023
Dear James,Thank you for sharing your experience with us.We're delighted to know that our central location in Clifton provided convenient access to the nearby pricier hotel where your friend's wedding was held. Our 9 parking fee, in comparison to other options in the city centre, offers a more affordable and accessible solution for our guests.While we regret any inconvenience caused by the size of the single room and the mattress comfort, we're pleased to hear it was clean and well-maintained during your stay. Your comfort is of utmost importance to us, and we'll take your comments into consideration for future improvements.We're glad you found our staff friendly and the overall experience in line with your expectations. If your travels bring you back to Clifton, we'd be honoured to welcome you again.Kind regardsElena - Duty managerVSH

10/10 Excellent

Declan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over night stay
A very nice welcome on arrival, the room was nice and fresh. A very nice location and well worth a walk around the area, lots of bars and restaurants, worth checking out the independent shops too. The white lion bar/hotel is worth a visit to see the views across Bristol gorge. If you have a car use the hotels parking at £9 because I’m sure it’s permit parking 9am till 9pm in the area I think it’s free on Sundays but please check information on parking posts. We decided to have breakfast at hotel £14.50 and I think it’s great value for money, I’m Coeliac and they catered for me with no issue. Also a small bar at hotel if you wanted a quiet drink while you stay. We would definitely stay again.
Stayed 1 night in Oct 2023
Response from Elena on Oct 16, 2023
Dear Declan,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you received a warm welcome upon arrival and enjoyed the fresh, comfortable room. Our location does indeed offer an array of attractions, and we're glad you had the chance to explore the nearby bars, restaurants, and independent shops. The views from the White Lion Bar and Hotel are truly remarkable and certainly worth a visit.We appreciate your helpful tip about parking, and we're pleased you found our on-site parking to be convenient and reasonably priced. It's wonderful to know that our breakfast options met your needs as a Coeliac, and we always strive to provide a great value for our guests.It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit!Best regards,Elena - Duty ManagerVictoria Square Hotel

6/10 Okay

Benedict, Falmouth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Excellent it is dog friendly but court yard room they put you in is very tired and water tepid rather than hot. Poor value generally for nearly £150
Stayed 1 night in Oct 2023
Response from Elena on Oct 16, 2023
Dear Benedict,We're sorry to hear your stay fell short of expectations. We wish you had reported the issues during your stay, and we could have tried to address them promptly. We are unclear about the specific concern regarding "tiredness." The room you were in offers a private garden entrance. We apologize for any inconvenience regarding the water temperature. We appreciate your feedback and hope to have a chance to better your experience in the future.Best regards,Elena - Duty manager

10/10 Excellent

Andrew, Alvington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Elena on Oct 16, 2023
Dear AndrewThank you very much for finding time to rate your stay. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Duty ManagerVictoria Square Hotel

10/10 Excellent

Pamela

Great location close to museums and bridge Great Georgian buildings- has 4 floors but no lift! Staff very good and helpful
Stayed 1 night in Oct 2023
Response from Elena on Oct 16, 2023
Dear PamelaThank you very much for finding time to leave a review. We are happy to hear you enjoyed your stay and we hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Duty ManagerVictoria Square Hotel

8/10 Good

Tim

Business traveller
Liked: Staff & service, room comfort
Business trip
Well placed hotel for Clifton with a car park. The hotel is in need of some refurbishment
Stayed 1 night in Oct 2023
Response from Elena on Oct 16, 2023
Dear TimThank you very much for finding time to leave a review. We appreciate your comment about the refurbishment and we will take it under consideration. We hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Duty ManagerVictoria Square Hotel

6/10 Okay

william

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Elena on Oct 16, 2023
Dear WilliamThank you very much for finding time to rate your stay.We hope to have you back as guest in our hotel not in a far future.Kind RegardsElena – Duty ManagerVictoria Square Hotel