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Reviews of Hayward’s at the Grasmere

4 out of 5
Hayward’s at the Grasmere
22-24 Bath Road, Keynsham, Bristol, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 130 out of 289 reviews" "
Rating 8 - Good. 115 out of 289 reviews" "
Rating 6 - Okay. 33 out of 289 reviews" "
Rating 4 - Poor. 9 out of 289 reviews" "
Rating 2 - Terrible. 2 out of 289 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sheila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with a sensible price. The staff were friendly and the hotel had a lovely welcoming atmosphere. The staff seemed happy about their work which means the management must be decent. I will be coming back.
Stayed 3 nights in Mar 2024

8/10 Good

Katharine

Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
What a find.Everything I needed.Helpful friendly staff.Beautiful bedroom and convient for the airport.Would stay again
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kellie, Bristol

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Libby

Liked: Cleanliness
I was disappointed in the quality of the breakfast
Stayed 2 nights in Nov 2023

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for an overnight business stay
Nice room, friendly staff, bed was a little lumpy and the heating could have been on a little longer. Overall, would recommend trying this hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay, non pretentious, really enjoyed the friendly hospitality
Stayed 2 nights in Nov 2023

10/10 Excellent

Christine

Travelled with partner
Liked: Property conditions & facilities
This is an ideal place for us to stay while visiting family in the area. Good value for money.
Stayed 1 night in Nov 2023

10/10 Excellent

Tafadzwa Harriet

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Oct 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 'single room' had an unexpected double bed, which was a pleasant surprise. The staff on the front desk were very friendly, and though I didn't eat there, the restaurant seemed full all afternoon which you'd take to be a good sign. Very good value all in all.
Stayed 1 night in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again!
Stayed 4 nights in Sep 2023

10/10 Excellent

Ann Marie

Liked: Cleanliness, staff & service, property conditions & facilities
We had a family room and was very spacious. The staff were lovely and the was excellent- definitely will be going back
Stayed 1 night in Sep 2023

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Travelled with partner
Immaculately presented room with caring staff and very good facilities. They have a communal fridge so that fresh milk is always available. Very good breakfast. I have no hesitation in recommending this hotel.
Stayed 1 night in Sep 2023

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant B&B
Nice hotel with a good breakfast selection. The room was nice and clean. It is on a main road so if you find road noise difficult check on what rooms are available. We live in London so we’re fine. The bathroom was a bit tired but the shower was hot and the towels nice.
Stayed 2 nights in Sep 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Matt

Liked: Cleanliness, staff & service, room comfort
Comfortable
We stayed here as part of an overnight trip to Bristol to see a friend’s gig at a local pub in Keynsham. The hotel bar area was quite busy when we arrived so the reception was unmanned. The young lady who checked us in was friendly, informative and helpful and gave us our key and told us how to access our room. The weather was really hot so the windows in our room were already opened and it felt cool inside which was welcomed. We had to leave the windows open all night due to the heat, this made for a very noisy night’s sleep due to the road noise from the main road to the front of the hotel. Nobody’s fault, just one of those things to be aware of if you get a room at the front of the hotel. I travel a lot with work, and I’ve always said that if a hotel can get the basics right, the rest is acceptable. The loft room was comfortable enough although a little smaller than I was expecting and the bed was comfortable and it was clean and tidy, with towels and coffee making facilities to hand. My pet gripe with hotel rooms is bathrooms… The one in our room was clean but the shower was tiny and the shower head wouldn’t stay in a fixed position. Further pluses, they have obviously put a lot of thought and effort into the décor throughout the hotel. Nice touches too like the communal fridge on the landing with chilled milk, water, and oat milk. The breakfast was great, we both had the vegan option which was delicious. On the whole, not too bad.
Stayed 1 night in Sep 2023

8/10 Good

David

Stayed 3 nights in Aug 2023

6/10 Okay

PAUL

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Michelle

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very efficient check in with a decent size room. The shower cubicle however was on the small size. Bed was comfortable. Plenty of tea/ coffee in room and more available if required. Lovely breakfast. I sat in the garden area to eat
Stayed 1 night in Jun 2023

8/10 Good

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Due to weather the room was mega warm and with two children it was difficult sleeping but still did sleep just not like normal, hotel had our two fans in the room to help cool it down a little as we were at the top of the building. Quite noisy as on main road but again you can put up with that as a base to put your head. Bare in mind it’s also has a bar so the Sat Eve was louder outside than the Friday Eve but quiet by around 11pm for people just the road noise after that. Food was lovely cost £87 for four 2 adults and 2 children for main and a pudding and drinks more than we would normally spend for sure but the quality you can tell. All in all lovely little place to stay and would recommend to all.
Stayed 2 nights in Jun 2023

8/10 Good

Delysia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

COLIN

Stayed 2 nights in May 2023

8/10 Good

Euan

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An excellent overnight stay in every way, would certainly stay again.ldeal location for the area and it's many attractions. I simply cannot fault it. Thanks.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place ro stay
Staff were excellent and very helpful
Stayed 1 night in Apr 2023

8/10 Good

Kelly

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was very quiet, but on a busy Road. All the bedding was spotlessly clean. The mattress had see better days and the pillows were awful. The bathroom had everything you needed including towels. Plenty of hot drinks were available in the room. At breakfast we didn't feel like we were welcomed and other guests were waiting to be told what to do/go. Maybe a sign by the door telling guests to seat themselves would be an idea? The breakfast was a full English with one of everything. To be fair it wasn't amazing. You could tell that the sausages were of good quality, but nothing had any flavour. The coffee was good and also the choice of other items available. All in all it was quite a pleasant stay.
Stayed 1 night in Apr 2023

10/10 Excellent

Priyanka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel with great staffs
Amazing location of hotel and very friendly staff. Check in was quite smooth and fast. We have been given family room with extra beds for kids. Breakfast was very good
Stayed 1 night in Apr 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Another pleasant but brief over night stay. Excellent breakfast served!
Stayed 1 night in Mar 2023

10/10 Excellent

thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing breakfast
We stayed as a family of four, and was great to be able to stay in one room together. The breakfast included was lovely, great to be able to enjoy hot freshly cooked breakfast every morning.
Stayed 3 nights in Feb 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Very noisy!
Didn’t sleep at all! Room was over restaurant where there was a wild noisy party until late. Then the staff cleaned the bottles up very noisily. Walls were paper thin. Could hear snoring, phones ringing, deodorant spraying etc. on a busy road so traffic noise and morning was bin day at 630 am. hotels.com said soundproof bedrooms- not at all. Had two rooms booked and both had the same issue. Shower was scalding or freezing. No staff 24 hours and no one there to discuss at checkout- just leave keys in the pot. Room was fairly clean. Breakfast was good.
Stayed 1 night in Jan 2023

10/10 Excellent

Antonio

Stayed 1 night in Jan 2023

10/10 Excellent

Andrew

Stayed 1 night in Jan 2023

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Chris

Stayed 2 nights in Dec 2022

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Duncan

Liked: Cleanliness, staff & service
Haywards November 2022
I would describe this location as a bed and breakfast as opposed to a hotel. This made the rate rather expensive against expectations. Parking is very limited, although street parking is free just down the main road. The room was too hot, even though the heating was off. The bathroom was very large with both shower and bath. However the water pressure in the shower was very poor. The breakfast menu was varied and staff were attentive. We received a pleasant experience at reception when we arrived. Our room was located next to reception which can be quite noisy during the day.
Stayed 1 night in Nov 2022

10/10 Excellent

Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Oct 2022