We waited hours just to be checked. The rooms weren’t ready in time. Our room had no hot water for 2/3 nights. When they eventually fixed it, it would only work at certain hours of the day meaning mornings are cold showers. The ducted air-conditioning system did not work in our room at all, we had to sleep 3 nights on top of all bedding because of the heat. (No fan in the room) We made everything known to staff multiple times and they failed to do anything about it and absolutely no mention of moving us to a suitable room despite the issues. Wait times can be forgiven but no hot water and no A/C or fans despite the cost and rating of this property is not ok. Think twice about this property.