Brigsteer Vacation Packages

Nice hotel, staff were pleasant on check in. Room easy to find. I like the darker look of the room, it’s easier for me to sleep. However unfortunately we didn’t sleep very well as the room was just so hot. There was a desk fan thankfully, it’s just unfortunate that the weather was warm & so we were only pushing around hot air. Bed/pillows were comfortable. Decent sized room. Slight noise from other hotel room doors banging shut, but not much can be done about that. The location of the hotel as spot on, so good for a night out. We like concert square area so for us, location was key when booking. We’d definitely return, we got a good deal on the price & as I say, location was perfect. We got cheap over night parking just a few minutes walk away, the restaurant we wanted to dine at was no more than 10minutes walk away. There is a restaurant serving breakfasts at the hotel, we didn’t have this although it did look nice in there.

The staff were helpful and friendly. The room is small and outdated; the carpet and bedding are not clean. Breakfast is way below expectation for the price it charges me (~£40 per day).

Texted the number provided regarding check in & shared our arrival time - no reply. Messaged again when we were trying to check in and he just said ‘I’ve sent you the instructions’ and then didn’t reply again for TWO HOURS. In the morning (15 minutes prior to checkout time) they banged on our door TWICE and one of the four people intimidatingly stood in the kitchen shouted ‘get out’ BEFORE CHECKOUT TIME. It made us feel unsafe, unwelcome and like children. They didn’t even acknowledge our existence apart from aggressively banging on the door…again this happened TWICE! Please consider this treatment when finding somewhere to stay. Safety is the bare minimum expectation when staying in a hotel etc. Wouldn’t ever consider staying here again.

Location was easy to find, easy to park on the street and it was close to all the areas we wanted to visit. The property was clean and easy to access. The internet didn't reach the attic room but we weren't in the room that much so it wasn't a bother