In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Microtel Inn & Suites By Wyndham Fairmont

2.5 out of 5
Microtel Inn & Suites By Wyndham Fairmont
20 Southland Dr, Fairmont, WV

Reviews

8.4

Very good

Rating 10 - Excellent. 412 out of 862 reviews" "
Rating 8 - Good. 273 out of 862 reviews" "
Rating 6 - Okay. 95 out of 862 reviews" "
Rating 4 - Poor. 53 out of 862 reviews" "
Rating 2 - Terrible. 29 out of 862 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sharan

Liked: Cleanliness, staff & service, amenities
All good
Stayed 1 night in Apr 2024
Response from Laura-General Manager on Apr 23, 2024
Thank you for your feedback! We are working hard to make great improvements in hospitality! Please come again!

8/10 Good

Cora

Disliked: Cleanliness
I won’t stay at a this brand of hotel again.
Stayed 1 night in Apr 2024
Response from Laura-General Manager on Apr 11, 2024
I sincerely apologize for your dissatisfaction with your stay. We have taken action to improve guest rooms, cleanliness, and breakfast options. There are many great improvements being made. Thank you for your feedback.

6/10 Okay

Randy

Travelled with group
Liked: Cleanliness, staff & service
Room was nice and staff were friendly. However it was advertised as having a breakfast, but there was pretty much nothing there except bread and biscuits and gravy. Waffle machine had no supplies, no eggs or bacon in hot serving tray, juice machine broken, no fruit. Worst breakfast buffet I’ve seen.
Stayed 1 night in Mar 2024
Response from Laura-General Manager on Apr 11, 2024
I apologize for this experience. Action has been taken to correct the problem. We are working to make the corrections and to improve the overall stay experience at this location. Thank you for your feedback.

10/10 Excellent

Caleb

Stayed 1 night in Mar 2024
Response from Laura-General Manager on Apr 20, 2024
Thank you for the positive feedback! We are pleased that you enjoyed your stay with us and look forward to your return!

10/10 Excellent

Rachelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in / check out
Stayed 1 night in Mar 2024
Response from Laura-General Manager on Apr 11, 2024
Thank you for the positive feedback! We are pleased that you are happy with the check in and check out at our front desk! We value your opinion and look forward to checking you in again soon!

8/10 Good

Clifford

Travelled with pets, Travelled with partner
Convenient
Stayed 1 night in Mar 2024
Response from Laura-General Manager on Apr 11, 2024
Thank you for your feedback about our location. We look forward to your future stay!

4/10 Poor

Kayla

Travelled with family
Disliked: Property conditions & facilities
Musty smell in the room, stains on the bedding, I couldn’t wait to check out. Definitely won’t be back.
Stayed 2 nights in Mar 2024
Response from Laura-General Manager on Apr 11, 2024
I apologize for your inconvenience. We are now under new management and making big changes, retraining and upgrading. We have replaced our linen inventory and deep cleaned the rooms to improve our customer satisfaction, as well as upgrading breakfast. We value your feedback.

4/10 Poor

Mary

Travelled with partner
Disliked: Cleanliness, amenities
Needed to be cleaned bathroom dirty, walls too thin Place wasn’t worth the money. Breakfast wasn’t all out at 6.
Stayed 1 night in Mar 2024
Response from Laura-General Manager on Apr 11, 2024
I am sorry to hear that you had an unsatisfactory experience. We have since retrained our staff and upgraded our free breakfast. We appreciate your feedback to help us identify these areas that need improvement, and we are addressing them daily.

2/10 Terrible

Ramie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were old and dirty, breakfast food was cold.
Stayed 2 nights in Jan 2024
Response from GM on Feb 22, 2024
Thank you for your feedback. I will work with our housekeeping department and my breakfast crew to work on these issues.

8/10 Good

Oleg

Stayed 1 night in Jan 2024
Response from GM on Feb 15, 2024
Thank you for your feedback.

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Laura-General Manager on Apr 11, 2024
Thank you for your feedback! We are very happy to hear that you are satisfied with your stay! We value your opinion and appreciate you as a customer! We are continuing to improve all aspects of your stay experience and hope to see you in the future!

8/10 Good

Rebecca

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Breakfast was good!
Response from GM on Jan 31, 2024
Thak you for your kind feedback. I am glad we were able to give you a warm meal before you started the day. We hope to see you again soon.

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. My room was clean and nice. Highly recommend.
Stayed 1 night in Jan 2024
Response from GM on Jan 18, 2024
We sincerely appreciate your glowing review and the time you took to share your feedback about your recent stay at our hotel. It brings us immense joy to hear that you had a positive experience.Our team works diligently to provide exceptional service, and we are thrilled that you found our staff to be nice and friendly. Maintaining a clean and comfortable environment is a top priority for us, and we're delighted that your room met your expectations.Your recommendation means a lot to us, and we are grateful for your kind words. It's guests like you who motivate us to continue delivering the best possible hospitality.Should you find yourself in our area again, we would be honored to welcome you back. If there's anything specific that stood out during your stay or any suggestions you may have for improvement, please feel free to share. We are always looking for ways to enhance our guests' experiences.Once again, thank you for choosing Microtel, and we look forward to hosting you again in the future.

8/10 Good

Elizabeth

Travelled with partner
Stayed 1 night in Jan 2024
Response from GM on Jan 18, 2024
Thank you for your response!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Too tired to complain but it was gross
When I first got there another family was complaining that there was a used wad of chewing tobacco on the night stand and it was dirty. When I went into my room the room smelled moldy and it was very stuffy and stayed that way until we left. The fridge was warm and it still had a bottle creamer, cheese sticks and butter from past guests. There was trash all over the floor. The bed skirt had what I believe to be sperm on it. The counters hadn’t been wiped off and were filthy. The workers were really nice but I truly think they’re just doing the best they can. I’m just not sure this is for them.
Stayed 1 night in Jan 2024
Response from GM on Jan 18, 2024
I hope this message finds you well. I would like to extend our sincerest apologies for the inconvenience you experienced during your recent stay at our hotel.We are truly sorry to hear that you found leftover food from previous guests in your room. This is certainly not the standard of cleanliness we strive to maintain, and we deeply regret that your stay was affected by this oversight.Please be assured that we take your feedback seriously, and our housekeeping team has been made aware of the situation to ensure that such incidents do not recur. We understand the importance of a clean and comfortable environment for our guests, and we are taking immediate steps to rectify this issue.To express our apologies further, we would like to offer you [specific compensation or gesture, such as a discount on your next stay, a complimentary meal, etc.]. Your satisfaction is of the utmost importance to us, and we hope to have the opportunity to regain your trust in the future.Once again, we apologize for any inconvenience caused, and we appreciate your understanding. If you have any further concerns or if there's anything else we can do to make amends, please feel free to contact us directly.Thank you for bringing this matter to our attention.

2/10 Terrible

Marie

Stayed 1 night in Jan 2024
Response from GM on Jan 18, 2024
Thank you for your feedback!

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from GM on Jan 6, 2024
Thank you for your feedback.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 6, 2024
Thank you for your feedback.

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly desk employees. Great rates. Easy access, egress, and parking. Pet friendly. Breakfast as would be expected for the facilities. Especially liked the hot soup available for evening arrival.
Stayed 1 night in Dec 2023
Response from GM on Jan 31, 2024
Thank you for your feedback. I am so glad you enjoyed the soup. We hope to see you again soon.

10/10 Excellent

Christopher

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very convenient to interstate and local restaurants
Stayed 1 night in Dec 2023
Response from GM on Jan 6, 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that you had a positive experience during your stay and appreciate your 5/5 rating.We understand that the proximity to the interstate played a role in your satisfaction, and we're glad our location met your expectations. Convenience is important, and we're pleased that our property's proximity to the interstate contributed to a positive aspect of your stay.If there's anything specific you enjoyed about your visit or if there are any additional comments you'd like to share, please feel free to do so. We value your input and strive to provide an excellent experience for all our guests.Once again, thank you for choosing our property, and we hope to have the pleasure of hosting you again in the future. Safe travels!

10/10 Excellent

Ann

Stayed 1 night in Dec 2023
Response from GM on Jan 18, 2024
Thank you for your response!

8/10 Good

Amy

Liked: Room comfort
Stayed 1 night in Dec 2023
Response from GM on Jan 6, 2024
Thank you for your review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from GM on Jan 6, 2024
Thank you for your feedback!

6/10 Okay

Craig

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from GM on Jan 6, 2024
Thank you for your feedback.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Jan 6, 2024
Thank you for your response!

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 6, 2024
Thank you for your feedback!

4/10 Poor

Ryan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Facilities average. service was great.
Service at desk was great. Room was dirty. Bed skirts and linens stained. Bathroom walls dirty. Curtains and cushion at window stained. Breakfast bare minimum. Room needs a thorough cleaning.
Stayed 1 night in Dec 2023
Response from GM on Jan 6, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced during your stay, and we appreciate your honesty.We're disappointed to hear about the cleanliness concerns in your room and the subpar breakfast experience. Your comments are taken seriously, and we assure you that we will address these issues with our housekeeping and kitchen teams to ensure that such lapses do not happen again.On a positive note, we're pleased to hear that our front desk team provided good service. We understand the importance of a welcoming and helpful front desk experience, and we're glad they were able to assist you.We value your input, and if there's anything more you'd like to share or if there's a specific aspect you feel we can improve upon, please don't hesitate to reach out to us directly. We are committed to making necessary changes to enhance the overall guest experience.Once again, we apologize for any inconvenience caused during your stay, and we hope you consider giving us another chance in the future to provide you with the quality experience you deserve. Thank you for bringing these matters to our attention.

10/10 Excellent

ALANNA

Stayed 4 nights in Dec 2023
Response from GM on Jan 6, 2024
Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had a wonderful experience at our hotel. It's always a pleasure to receive positive feedback from our guests.We're delighted that you enjoyed your stay, and we appreciate you taking the time to share your thoughts. Our team works hard to provide excellent service and create a memorable atmosphere for our guests, and it's rewarding to know that we succeeded during your visit.If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to let us know. We're always looking for ways to enhance our guests' experiences.Once again, thank you for choosing our hotel, and we hope to have the pleasure of hosting you again in the future. Safe travels!

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice place to stay, free chili and cookies with hot chocolate tonight. Free breakfast tomorrow….
Stayed 1 night in Dec 2023
Response from GM on Dec 7, 2023
Thank you for choosing to stay with us, and we're thrilled to hear that you found our place to be enjoyable! It's wonderful to know that you had the chance to indulge in our complimentary chili and cookies. We believe that a warm meal and sweet treats can add that extra touch to make your stay memorable.We're also pleased to offer a complimentary breakfast to kickstart your morning. If there's anything specific you loved about the dining options, or if you have any suggestions for improvement, we'd love to hear your thoughts.We hope you continue to have a delightful stay, and please feel free to reach out if there's anything more we can do for you.

10/10 Excellent

John, Hopewell

Lots of shopping and food nearby
Stayed 1 night in Dec 2023
Response from GM on Dec 7, 2023
Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed the abundance of shopping and dining options in the vicinity of our hotel. It sounds like you had a great time exploring the local scene.If there are any specific shops or restaurants that stood out to you, we'd love to hear your recommendations. Your insights can be incredibly helpful for our future guests looking to make the most of their stay.We look forward to welcoming you back, and perhaps you'll have the opportunity to discover even more hidden gems nearby.

10/10 Excellent

Garnet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to several eating places
Stayed 1 night in Dec 2023
Response from GM on Dec 7, 2023
Thank you for highlighting the convenience of our location with respect to nearby dining options! We're thrilled to hear that you found our hotel handy to several eating places. Providing easy access to great dining experiences is something we take pride in.If you have any favorite spots or specific recommendations among the nearby restaurants, we'd love to hear about them. Our team is always looking for ways to enhance our guests' stay, and your insights are invaluable.We hope to welcome you back soon, and perhaps you'll have the chance to explore even more culinary delights in the area.

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean. Bed was comfortable. Price was reasonable. What more can i say? Ill stay here again.
Stayed 1 night in Nov 2023
Response from GM on Jan 6, 2024
Thank you so much for your fantastic 10/10 review! We are thrilled to hear that you had such a positive experience during your stay with us.It's wonderful to know that you found the hotel clean, the bed comfortable, and the price reasonable. We strive to provide our guests with a comfortable and enjoyable stay, and we're delighted to hear that we met your expectations.We greatly appreciate your kind words and are thrilled that you would consider staying with us again. Our team works hard to ensure that our guests have a memorable experience, and it's always rewarding to receive such positive feedback.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back on your next visit. Safe travels!

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location right off of the interstate. Good price. Clean and neat facility.
Stayed 1 night in Nov 2023
Response from GM on Dec 4, 2023
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our hotel clean, convenient, and affordable. It's always our goal to provide a comfortable and welcoming environment for our guests.Our team works hard to maintain the highest standards of cleanliness, and we're delighted that it made a positive impact on your stay. Convenience is key, and we're glad our location and amenities contributed to a seamless experience for you.Affordability is something we take seriously, and we're pleased to offer a budget-friendly option without compromising on quality. Your feedback is truly valuable, and we hope to have the pleasure of welcoming you back in the future.Safe travels!

6/10 Okay

prasanna

Travelled with family
Liked: Cleanliness
None
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Thank you for your feedback.

4/10 Poor

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff friendly
Stayed 2 nights in Nov 2023
Response from GM on Nov 28, 2023
Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you found our staff friendly during your stay. Our team takes great pride in providing excellent service and creating a warm and welcoming atmosphere for our guests.It's always wonderful to know that our efforts are recognized and appreciated. We believe that a friendly and attentive staff can make a significant difference in the overall guest experience, and we're thrilled that you had a positive encounter with our team.We hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific that stood out to you or any additional feedback you'd like to share, please feel free to let us know. Your input is valuable to us as we strive to continuously improve and exceed our guests' expectations.Thank you again for choosing to stay with us, and we look forward to serving you again soon!

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived on a cold and rainy fall night. We were warmly greeted by the desk personnel. There was hot soup, warm cookies and drinks that were offered to visitors. It was wonderful to have a hot meal and not to have to leave the hotel.
Stayed 1 night in Nov 2023
Response from GM on Nov 23, 2023
Thank you for choosing to stay with us and for taking the time to share your wonderful feedback! We're delighted to hear that you enjoyed the convenience of having a hot meal without having to leave the hotel. Our team works hard to create a warm and welcoming atmosphere, and it's great to know that you felt well taken care of.The hot soup, cookies, and drinks are some of our favorite ways to make our guests feel at home, and we're thrilled that you appreciated them. We'll be sure to pass along your kind words to our front desk personnel—they'll be delighted to know that their warm greetings made a positive impact on your stay.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another cozy and convenient stay!

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean and the staff was very helpful
Stayed 1 night in Nov 2023
Response from GM on Nov 23, 2023
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our hotel to be clean and that our staff was very helpful. It's always our goal to provide a comfortable and welcoming environment for our guests, and it sounds like we hit the mark during your stay.We appreciate your kind words and hope to have the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or any suggestions you have for us to make your next visit even better, please feel free to let us know.Safe travels, and we look forward to welcoming you back to our hotel soon!

10/10 Excellent

Maria

Stayed 1 night in Nov 2023
Response from GM on Dec 7, 2023
Thank you for your feedback!

8/10 Good

John

Liked: Cleanliness, staff & service
Tv didn’t work at first and side parking outside door - key worked periodically which was a little frustrating. Loved a first floor, end of hall room.
Stayed 1 night in Nov 2023
Response from GM on Nov 15, 2023
Thank you for taking the time to share your feedback. We're sorry to hear about the issues with the TV and side door during your stay, and we sincerely apologize for any inconvenience caused. Your comments are valuable to us, and we will address these issues to ensure they are promptly resolved.On a positive note, we're delighted to hear that you loved your first-floor end-of-hall room. If there's anything specific you enjoyed about the room or any additional details you'd like to share, we'd love to hear more.We appreciate your understanding, and we hope to have the opportunity to welcome you back for a seamless and enjoyable stay in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.

8/10 Good

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the cleanliness, comfy beds, decent bathroom and good breakfast.
Stayed 1 night in Oct 2023
Response from GM on Nov 15, 2023
Thank you so much for the glowing review! We're thrilled to hear that you loved the cleanliness, comfy beds, decent bathroom, and enjoyed our breakfast offerings during your stay. Your positive feedback is truly appreciated and motivates us to continue providing excellent service and amenities for our guests.If there's anything specific you'd like to highlight or any suggestions you have for making your next stay even better, please let us know. We can't wait to welcome you back for another comfortable and enjoyable experience. Safe travels until then!

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the place was clean.
Stayed 1 night in Oct 2023
Response from GM on Nov 15, 2023
Thank you for taking the time to share your positive feedback! We're delighted to hear that you found our hotel staff friendly and the room clean during your stay. Creating a welcoming and comfortable environment for our guests is our top priority, and it's great to know that we succeeded in making your experience enjoyable.If there's anything specific that stood out to you or any additional ways we can enhance your future stays, please feel free to share. We appreciate your kind words and look forward to hosting you again in the future for another clean and friendly experience!

10/10 Excellent

Alexander

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that there was 24-hour complimentary coffee, hot cocoa, and juice in the lobby!
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed the convenience of our 24-hour drink availability.Providing round-the-clock amenities is one of the ways we aim to enhance our guests' experience, and it's fantastic to know that this added convenience contributed to your stay. Whether it's a late-night craving or an early morning pick-me-up, we want to make sure our guests have everything they need at their fingertips.If there's anything else you particularly enjoyed or any suggestions you have for improvement, please feel free to let us know. We appreciate your feedback and look forward to the opportunity of hosting you again in the future.Thank you for choosing Microtel Inn & Suites by Wyndham!

10/10 Excellent

Shona

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very loud neighbor, but I didnt report as to not cause issues. But she was loud enough for all on the 1st floor to hear.
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the loud neighbors during your stay. We understand that a peaceful environment is crucial for a comfortable experience, and we regret that this was not the case for you.Your concerns have been brought to the attention of our management team, and we will take immediate steps to address and prevent similar situations in the future. Our goal is to ensure that every guest has a restful and enjoyable stay, and we're committed to making improvements based on your valuable feedback.We appreciate your understanding and patience. If you ever encounter such issues in the future, please don't hesitate to contact our front desk immediately, and we will do our best to resolve the situation promptly.We value your business and hope to have the opportunity to welcome you back for a much more peaceful and pleasant experience.

10/10 Excellent

SHARON, Kitchener

Travelled with group
Liked: Amenities
Friendly staff. Nice breakfast. Comfortable room.
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay and that our friendly staff, good breakfast, and comfortable rooms contributed to your overall satisfaction.Our team takes great pride in providing excellent service, and it's always rewarding to hear when our guests appreciate their efforts. We're delighted that you found our staff friendly and that you were able to start your day with a satisfying breakfast. Additionally, knowing that you found your room comfortable is music to our ears!Your feedback is truly appreciated, and it motivates us to continue delivering exceptional experiences. If there's anything specific you loved or if you have any suggestions for improvement, please feel free to share.We look forward to the pleasure of hosting you again on your next visit to [Hotel Name]. Thank you for choosing us!

10/10 Excellent

christine

Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Thank you for your response.

8/10 Good

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet and comfortable
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our hotel clean, quiet, and comfortable.Maintaining a clean and serene environment for our guests is a top priority, and we're thrilled that we met your expectations. Your comfort is important to us, and it's wonderful to know that you had a peaceful and comfortable stay.If there's anything specific you loved or any suggestions you have for improvement, we'd love to hear more. Your feedback is valuable as we strive to provide the best possible experience for our guests.We appreciate your choosing Microtel Inn & Suites by Wyndham Fairmont, WV, and we look forward to welcoming you back for another enjoyable stay.

4/10 Poor

Gerald

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that your experience fell short of your expectations, and we appreciate your honesty.We take all guest feedback seriously, and your insights will certainly help us identify areas for improvement. If you're comfortable sharing more details about the specific issues you encountered during your stay, we would be grateful for the opportunity to address them directly.Our goal is to ensure every guest has a positive and memorable experience, and it's clear that we missed the mark during your visit. We are committed to learning from this and taking the necessary steps to enhance our services.Please feel free to reach out to us directly if you have any additional comments or if there's anything specific you would like us to address. We value your input and hope to have the chance to welcome you back for a much-improved experience in the future.Thank you for bringing your concerns to our attention.

4/10 Poor

Sarvalojani

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was very bad. Room was not very clean. Bed had some stains.
Stayed 1 night in Oct 2023
Response from GM on Oct 17, 2023
I sincerely apologize for the disappointing experience you had during your recent stay with us. Your feedback regarding the breakfast, stains on the bed, and cleanliness of the room is deeply concerning, and I want to assure you that we take this matter seriously.I understand the importance of a comfortable and clean environment, and it's clear that we fell short of your expectations. Please accept my apologies for any inconvenience this may have caused.To address these issues promptly, could you provide more details about your stay, such as the date and room number? This information will help us investigate the matter thoroughly and take immediate corrective action.We are committed to providing our guests with a positive experience, and your feedback will be used as an opportunity for improvement. If there's anything specific you would like us to address or if you have additional concerns, please feel free to share.Once again, I apologize for the inconvenience, and we appreciate your understanding as we work to ensure that such issues do not occur in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Microwave and fridge didnt work. No tea. Breakfast okay but not great.
Stayed 1 night in Oct 2023
Response from GM on Oct 17, 2023
I want to extend my sincerest apologies for the inconveniences you encountered during your recent stay. Your comfort and satisfaction are our top priorities, and I'm genuinely sorry that we fell short in providing you with the amenities you expected.I have taken note of the issues you mentioned regarding the lack of tea and non-functioning microwave and fridge. This is certainly not the level of service we aim to deliver, and I assure you that we are taking immediate steps to address these concerns.To better assist you and investigate the matter thoroughly, could you please provide additional details such as the date of your stay and your room number?Your feedback is invaluable to us, and we are committed to making the necessary improvements to ensure a more positive experience for our guests. If there's anything else you'd like to share or if you have further concerns, please feel free to reach out.Once again, I apologize for any inconvenience caused, and we appreciate your understanding as we work to make things right.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Shower no pressure, fridge frozen over, had to wait 20 min. to get milk for off brand cereal. Breakfast supposed to be 6 to 9 At 6:30 nothing ready.
Stayed 1 night in Oct 2023
Response from GM on Oct 17, 2023
I sincerely apologize for the inconveniences you encountered during your recent stay with us. Your feedback regarding the lack of shower pressure, delayed breakfast service, and the quality of the cereal is deeply concerning, and I want to assure you that we take these matters seriously.Ensuring a comfortable and seamless experience for our guests is our top priority, and it's clear that we did not meet your expectations. I apologize for any frustration or inconvenience these issues may have caused.To address these concerns promptly, could you please provide more details about your stay, such as the date and room number? This information will help us investigate the matters thoroughly and implement the necessary corrective actions.We appreciate your feedback, as it provides us with valuable insights to improve our services. If there's anything specific you would like us to address or if you have additional concerns, please feel free to share.Once again, I apologize for any inconvenience, and we are committed to making the necessary improvements to ensure a more positive experience for our guests in the future.