Title: The Kilns Hotel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Kilns Hotel Suburban hotel with a 24-hour front desk and a coffee shop ![Exterior](https://images.trvl-media.com/lodging/11000000/10380000/10379700/10379651/f3f25fb2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior](https://images.trvl-media.com/lodging/11000000/10380000/10379700/10379651/79c50237.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/11000000/10380000/10379700/10379651/4cd07516.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity](https://images.trvl-media.com/lodging/11000000/10380000/10379700/10379651/291addce.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Single Room, 1 Single Bed](https://images.trvl-media.com/lodging/11000000/10380000/10379700/10379651/b1889c36.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Kilns Hotel offers a genuine countryside retreat with a welcoming atmosphere. Enjoy breakfast at the on-site restaurant, relax on the sunny terrace, or wander through the garden. Free self-parking, high-speed WiFi, and helpful staff add convenience. 7.0 Good ## Popular amenities - 24/7 front desk - Bar - Room service - Pet-friendly - Breakfast available - Laundry ## Room options ### Check availability for these dates Tonight [Nov. 8 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=10379651&PinnedHotelID=10379651&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=10379651&PinnedHotelID=10379651&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 9 - Nov. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=10379651&PinnedHotelID=10379651&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=10379651&PinnedHotelID=10379651&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=10379651&PinnedHotelID=10379651&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=10379651&PinnedHotelID=10379651&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=10379651&PinnedHotelID=10379651&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=10379651&PinnedHotelID=10379651&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 10 of 10 rooms ![Standard Double Room, 1 Double Bed](https://images.trvl-media.com/lodging/11000000/10380000/10379700/10379651/13220386.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 Double Bed ### Highlights Free cribs/infant beds TV Designer toiletries Private bathroom Shower/tub combination Free bottled water Coffee/tea maker Desk Free cribs/infant beds Designer toiletries Private bathroom Shower/tub combination Coffee/tea maker Free bottled water - Sleeps 2 - 1 Double Bed ![Standard Twin Room](https://images.trvl-media.com/lodging/11000000/10380000/10379700/10379651/5458e747.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room ### Highlights Free cribs/infant beds TV Designer toiletries Private bathroom Shower/tub combination Free bottled water Coffee/tea maker Desk Free cribs/infant beds Designer toiletries Private bathroom Shower/tub combination Coffee/tea maker Free bottled water - Sleeps 2 - 2 Twin Beds ![Standard Single Room, 1 Single Bed](https://images.trvl-media.com/lodging/11000000/10380000/10379700/10379651/461c2b21.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room, 1 Twin Bed ### Highlights TV Designer toiletries Private bathroom Shower/tub combination Free bottled water Coffee/tea maker Desk Daily housekeeping Designer toiletries Private bathroom Shower/tub combination Coffee/tea maker Free bottled water Television - Sleeps 1 - 1 Twin Bed ![Deluxe Double Room, 1 King Bed | View from room](https://images.trvl-media.com/lodging/11000000/10380000/10379700/10379651/c11f1007.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 King Bed ### Highlights Free cribs/infant beds TV Designer toiletries Private bathroom Shower/tub combination Free bottled water Coffee/tea maker Desk Free cribs/infant beds Designer toiletries Private bathroom Shower/tub combination Coffee/tea maker Free bottled water - Sleeps 2 - 1 King Bed ![Stables Double Room](https://images.trvl-media.com/lodging/11000000/10380000/10379700/10379651/00a0f8e1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Stables Double Room ### Highlights Free cribs/infant beds TV Designer toiletries Private bathroom Shower/tub combination Free bottled water Coffee/tea maker Daily housekeeping Free cribs/infant beds Designer toiletries Private bathroom Shower/tub combination Coffee/tea maker Free bottled water - Sleeps 2 - 1 Double Bed ![Desk, iron/ironing board, rollaway beds, free WiFi](https://images.trvl-media.com/lodging/11000000/10380000/10379700/10379651/ade5134b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Stables Twin Room ### Highlights Free cribs/infant beds TV Designer toiletries Private bathroom Shower/tub combination Free bottled water Coffee/tea maker Daily housekeeping Free cribs/infant beds Designer toiletries Private bathroom Shower/tub combination Coffee/tea maker Free bottled water - Sleeps 2 - 2 Twin Beds ### Double Room, Shared Bathroom (Kilns Guesthouse) ### Highlights TV Designer toiletries Free bottled water Coffee/tea maker Desk Daily housekeeping Designer toiletries Coffee/tea maker Free bottled water Television Daily housekeeping Desk - Sleeps 2 - 1 Double Bed ### Double Room Single Use, Shared Bathroom (Kilns Guesthouse) ### Highlights TV Designer toiletries Free bottled water Coffee/tea maker Desk Daily housekeeping Designer toiletries Coffee/tea maker Free bottled water Television Daily housekeeping Desk - Sleeps 1 - 1 Double Bed ### Double or Twin Room, Shared Bathroom (Kilns Guesthouse) ### Highlights TV Designer toiletries Free bottled water Coffee/tea maker Desk Daily housekeeping Designer toiletries Coffee/tea maker Free bottled water Television Daily housekeeping Desk - Sleeps 2 - 2 Twin Beds OR 1 Double Bed ### Double Room Single Use, Shared Bathroom (Kilns Guesthouse) ### Highlights TV Designer toiletries Free bottled water Coffee/tea maker Desk Daily housekeeping Designer toiletries Coffee/tea maker Free bottled water Television Daily housekeeping Desk - Sleeps 1 - 2 Twin Beds OR 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBrentwood-Hotels-The-Kilns-Hotel.h10379651.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBrentwood-Hotels-The-Kilns-Hotel.h10379651.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.57603%2C0.30012&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=3pOqiYPRRvW0ApXLdTHyh7Dt2jA=) Warley Street, Great Warley, Brentwood, England, CM13 3LB #### What's nearby - Brentwood Karting - 3 min drive - 2.7 km - Lakeside Shopping Centre - 10 min drive - 13.9 km - Bluewater Shopping Centre - 15 min drive - 19.2 km - ExCeL Exhibition Centre - 27 min drive - 33.9 km - O2 Arena - 30 min drive - 37.9 km #### Getting around - Upminster Station - 5 min drive - Upminster Underground Station - 5 min drive - London City Airport (LCY) - 25 min drive #### Restaurants - ‪Puddledock Farm Café - ‬2 min drive - ‪Starbucks - ‬3 min drive - ‪The Junction - ‬5 min drive - ‪Sea Fish - ‬3 min drive - ‪The Kilns Hotel - ‬1 min walk ## About this property ### The Kilns Hotel Hotel near Lakeside Shopping Centre Take advantage of a terrace, a coffee shop/cafe, and a garden at The Kilns Hotel. The on-site restaurant offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. You'll also find perks like: - Free self parking - Cooked-to-order breakfast (surcharge), concierge services, and barbecue grills - A 24-hour front desk, luggage storage, and 1 meeting room Room features All guestrooms at The Kilns Hotel include thoughtful touches such as 24-hour room service, as well as amenities like free WiFi and free bottled water. Extra conveniences in all rooms include: - Bathrooms with designer toiletries - Coffee/tea makers, daily housekeeping, and desks ## Similar properties ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/30000/21700/21682/7da55ec8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Brentwood M25, Jct. 28 by IHG Brentwood - Pool - Hot tub - Spa - Free WiFi 8.0 Very good 744 reviews CA $109 CA $155 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=21682&PinnedHotelID=21682&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/73000000/72990000/72986400/72986362/2052d715.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Spark by Hilton London Romford Romford - Free WiFi - Air conditioning - Breakfast available - Business services 7.4 Good 164 reviews CA $90 CA $108 total includes taxes & fees Nov 16 - Nov 17 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=72986362&PinnedHotelID=72986362&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/4000000/3020000/3016400/3016368/d5588e1e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western Thurrock Hotel Purfleet - Free WiFi - Restaurant - Breakfast available - Parking available 8.0 Very good 714 reviews CA $98 CA $118 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=3016368&PinnedHotelID=3016368&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/7000000/6500000/6495800/6495752/f9b3cff7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Brentwood Hotel Brentwood Town Centre - Parking included - Free WiFi - Breakfast available - Business services 8.8 Excellent 166 reviews CA $87 CA $105 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=6495752&PinnedHotelID=6495752&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Limited onsite parking - Wheelchair-accessible parking available ### Food and drink - Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 9.95 per person - A bar/lounge - A coffee shop/cafe - A restaurant - Snack bar/deli ### Family friendly - Rollaway/extra bed (surcharge) - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) ### Business services - Business center - Meeting room ### Outdoors - Barbecue grill - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - Baroque architecture - Built in 1700 - Designated smoking areas ## Room amenities ### Bedroom - Rollaway/extra bed (surcharge) ### Bathroom - Designer toiletries - Hair dryer (on request) - Towels provided ### Entertainment - TV ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water ### More - Desk - Iron/ironing board on request ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before 11 AM Late check-out subject to availability Late check-out fee: GBP 10 ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in For any questions, please contact the property using the information on the booking confirmation The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of GBP 30 per pet, per day Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome Rollaway/extra beds are available for GBP 50 per night ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately GBP 9.95 per person - Pet fee: GBP 30 per pet, per day - Service animals are exempt from fees - Late check-out fee: GBP 10 (subject to availability) - Rollaway bed fee: GBP 50 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Only registered guests are allowed in the guestrooms ### Property is also known as Kilns Hotel Brentwood Kilns Hotel Kilns Brentwood The Kilns Hotel Brentwood, Essex, UK The Kilns Hotel Hotel The Kilns Hotel Brentwood The Kilns Hotel Hotel Brentwood ## Frequently asked questions ### Is The Kilns Hotel pet-friendly? > Yes, pets are allowed at this property. There's a fee of GBP 30 per pet, per day. Service animals are exempt from fees. ### How much is parking at The Kilns Hotel? > Self parking is free at this property. ### What time is check-in at The Kilns Hotel? > Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available. ### What time is check-out at The Kilns Hotel? > Check-out is at 11 AM. Late check-out is available for GBP 10 (subject to availability). ### Where is The Kilns Hotel located? > Situated in the suburbs, this hotel is within 3 mi (5 km) of Brentwood Karting, Thorndon Country Park, and Upminster Golf Club. Stubbers Activity and Adventure Centre and Hopefield Animal Sanctuary are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Kilns Hotel Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.6 Cleanliness ### 7.0 Location ### 7.6 Staff & service ### 2.0 Eco-friendliness ### 7.2 Property conditions & facilities 10 - Excellent 14 8 - Good 20 6 - Okay 11 4 - Poor 2 2 - Terrible 9 ### 2/10 Terrible #### Stacey-lee Aug 22, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Closed Hotel didnt exist! It was a building site, from looking at facebook it closed in september 2020. ##### Stacey-lee Stayed 1 night in Aug 2021 ### 2/10 Terrible #### Stuart Aug 2, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort We arrived at the hotel to then see that it was a building sight and the hotel no longer Existed,was absolutely fuming will never book with hotels.com again ##### Stuart Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Verified traveller Aug 2, 2021 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Property was closed down yet Expedia still sold us the stay - disgraceful selling and in breach of the Consumer Rights Act 2015. Still waiting for a refund over a week later. ##### Verified traveller Stayed 2 nights in Jul 2021 ### 2/10 Terrible #### Verified traveller Jul 29, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Scammers Worst hotel experience I have ever had. I can not believe that you took my money for a hotel that is currently closed and undergoing building works ![](https://a.travel-assets.com/ugc/hotel-reviews/465DA738C9726600E010C566DB44AB9700FCC7971627548596934.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2FA5786BCCA78966210970297BD58FFD2BE17C7B1627548596765.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9C731A0C7854E2771EC3F786BC1DC435BF68F9CF1627548596853.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Jul 2021 ### 2/10 Terrible #### Claire Jul 26, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### THIS PROPERTY IS CLOSED DOWN THIS PLACE HAS BEEN CLOSED DOWN SINCE LAST SEPTEMBER DO NOT BOOK... WE TURNED UP AND IT WAS BOARDED UP. LEFT WITH NOWHERE TO SLEEP!!! WE ARE DISGUSTED WITH HOTELS.COM WE ARE TAKING THIS FURTHER... ##### Claire Stayed 1 night in Jul 2021 ### 6/10 Okay #### Ryan Dec 16, 2019 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### Nice hotel but not the Stable Rooms... Stayed here a few times before and overall it's a lovely hotel. Usually, the rooms are decent, clean and equipped well enough. The main building houses a nice little bar, small breakfast area but all decorated with a nice touch that looks welcoming. This time I stayed in the Stable part of the building. Never again. Freezing cold (one small radiator) and I'd imagine it's sweltering in the summer. Thin cheap mattress. Rubbish bin not emptied fully. Previous guest must have broke the shower head holder so it nearly fell on me - so then had to have a shower whilst holding it in the air. Id stay again, it is a nice hotel but just not in the 'stable' rooms. It literally may as well be a stable. ##### Ryan Stayed 1 night in Dec 2019 ### 6/10 Okay #### Ian Jul 20, 2019 Liked: Staff & service Disliked: Property conditions & facilities Shared bathroom, which had live unterminated cables with insulation tape on the ends. Wait in morning so long we left without eating, if we had stayed to eat, food expensive. Will not be returning. ##### Ian Stayed 1 night in Jul 2019 ### 6/10 Okay #### Jonathan May 4, 2019 Liked: Cleanliness, property conditions & facilities #### Overpriced Clean stay, food good, not so sure if I would pay to stay again. Value for money not so great. ##### Jonathan Stayed 1 night in Apr 2019 ### 6/10 Okay #### Mrs Christine Mar 20, 2019 Liked: Cleanliness, staff & service #### Convenient place to stay for Brentwood. We arrived 25 mins before official check in time of 3pm. Was made to wait until 3pm prompt before they would let us into the room which niggled us a bit. Room was very basic but clean and only for one night. Breakfast very good and staff very pleasant. ##### Mrs Christine Stayed 1 night in Mar 2019 ### 6/10 Okay #### Verified traveller Feb 8, 2019 Liked: Cleanliness, property conditions & facilities Disliked: Room comfort It was not bad, however, it could be better. You cannot check in without an ID, the bathroom is cold during the winter, especially when your room is not in the main building. The shower enclosure too small, wifi too poor. ##### Verified traveller Stayed 1 night in Feb 2019 ### 8/10 Good #### Anna Oct 22, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The Kilns hotel Good service ##### Anna Stayed 3 nights in Oct 2018 ### 8/10 Good #### Neil Oct 12, 2018 Disliked: Property conditions & facilities #### . Very basic ##### Neil Stayed 1 night in Sep 2018 ### 10/10 Excellent #### P Oct 4, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Well worth a stay What a lovely place. The staff are very accommodating and are discretely eager to ensure your needs are met. The room was nicely appointed and the on-suite was clean and well maintained. In fact, my room had just been repainted, good to see upkeep in action. The bed was comfortable and I have no complaints about the condition of the linen or towels. The food was really good & the suggested accompanying wine was a great choice. It's very easy to find, convenient for the access around the Brentwood & Upminster area and a shortish walk in to Great Warley to a lovely local pub. ##### P Stayed 2 nights in Oct 2018 ### 8/10 Good #### Verified traveller Sep 23, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### perfect stay staff very attentative, food excellent compliments to the chef, all in all a good stay ##### Verified traveller Stayed 1 night in Sep 2018 ### 6/10 Okay #### DC, London Aug 30, 2018 Liked: Cleanliness Disliked: Property conditions & facilities #### Fuss on arrival because I didn't bring Photo ID First time in the UK I have been asked to supply Photo ID. This was not stated on the booking form, and luckily I had my work ID. This needs to be clearly mentioned on the booking form. Also I had a call earlier in the day as they had not been able to take the money, so asked me for my Card details including security number.... Lastly they had a 3 pin socket in the car park, so I asked to connect my electric car - but was told no, their Insurance doesn't cover that - really?? ##### DC Stayed 1 night in Aug 2018 ### 10/10 Excellent #### Karen Aug 28, 2018 #### Value for money Lovely room, great shower, comfy bed. Had the breakfast the next day which was lovely. Staff were lovely too. Great value for money. Would stay again ##### Karen Stayed 1 night in Aug 2018 ### 2/10 Terrible #### Verified traveller Aug 20, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Once bitten ... Stayed 1 night in an attempt to find somewhere decent to stay in the area. On arrival receptionist asked for proof of my id and photocopied it. I asked about GPRD compliance but she was clueless. Should have refused and walked but I needed somewhere to get my head down. Booked a quiet room and was given bridal/executive room at the front facing main road. Room very plain nothing remarkable except for road noise. Was moved to smaller back room, a poor exchange. No refund of difference. All enquiries had to be made to "senior management". Received 1 response saying they would reply within a few days ... no follow up. This regular hotel user will give this one a miss. ##### Verified traveller Stayed 1 night in May 2018 ### 2/10 Terrible #### Kathryn Aug 8, 2018 Disliked: Cleanliness, staff & service, room comfort #### UNWELCOMING Terrible staff, I had to pay in advance of arrival, they insisted on copying of ID without any plausible reason other than "it's hotel policy", they couldn't explain what they did with the copy of my ID and wouldn't allow me to stay without it. I reached a compromise where they could see my ID, with no idea of what they did with it, I didn't feel they were treating my concern with any respect - perhaps they need to review the newly introduced GDPR regulations and whether they are meeting those requirements?! The room was fairly average given it was the executive/bridal room. The noise from upstairs, downstairs and outside made for an interesting night. The cleanliness needs attention to detail, dust was evident in the harder to clean places, I cleaned the TV remote for you (you're welcome), and the bathroom needs a deep clean to rid the ground in dirt your routine cleaning is not properly addressing. Other than this scathing review - stay there if you want to be insulted by the 'welcome' and your standards are not too high.... ##### Kathryn Stayed 1 night in Jul 2018 ### 2/10 Terrible #### MissB, Burnham, Bucks Jun 28, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beware: No photo ID = No entry I was flabbergasted when I was refused entry to this hotel as I could not provide photo ID on check in. Nowhere on Expedia does it say that you need photo ID. Luckily the De Rougemont Manor half a mile away had a room. ##### MissB Stayed 1 night in Jun 2018 ### 4/10 Poor #### Verified traveller Jun 15, 2018 Disliked: Property conditions & facilities, room comfort #### Won't be using again Shower was good and the lady on reception in the morning was nice. Only a 5 minute drive to town center which has plenty of places to eat. Unfortunately i found the bed very uncomfortable, and noise from other rooms very noticeable. Had to sleep with window open as a warm night (no air con just a fan), which meant quite a bit of traffic noise. Room was very very light in the morning, all in all did not get a decent nights sleep. Room was clean enough if a bit dated. Struggled with the wi-fi which didn't work particularly well. I stayed in the stables section, main part of hotel might be better, but i won't be using again ##### Verified traveller Stayed 1 night in Jun 2018 ### 10/10 Excellent #### paul Jun 7, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Convenient to main routes,quick check in wifi good early breakfast very good can't fault ##### paul Stayed 2 nights in Jun 2018 ### 10/10 Excellent #### Verified traveller May 28, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wearefesrv visit Looked after us fantastically well. Massively friendly and hospitable. Thanks Jack and Susan. Laid back and eefficient. Shown round by Vicky on arrival. Enjoyed the room and breakfast as well. Lovely quiche. ##### Verified traveller Stayed 1 night in May 2018 ### 8/10 Good #### Andrew May 25, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good. No issues. ##### Andrew Stayed 1 night in May 2018 ### 6/10 Okay #### Verified traveller May 24, 2018 Liked: Cleanliness, property conditions & facilities, room comfort #### Nice enough Nice enough hotel, but no iron & ironing board in rooms??? They had an ironing board but no iron to go with it!!!!! ##### Verified traveller Stayed 1 night in May 2018 ### 10/10 Excellent #### Carl Apr 8, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very pleasant hotel and friendly staff ##### Carl ## Expedia's Latest Trends ### Hotels > [Holiday Inn Glasgow Airport by IHG](https://www.expedia.ca/Paisley-Hotels-Holiday-Inn-Glasgow-Airport.h809324.Hotel-Information) > > [Holiday Inn Express Hamilton by IHG](https://www.expedia.ca/Hamilton-Hotels-Holiday-Inn-Express-Hamilton.h1889137.Hotel-Information) > > [Luxury Beach House Rental with Hot Tub, 30 meters to Beach](https://www.expedia.ca/Looe-Hotels-Luxury-Beach-House-Rental-With-Hot-Tub.h27313935.Hotel-Information) > > [Bonkle House](https://www.expedia.ca/Wishaw-Hotels-Bonkle-House.h15996183.Hotel-Information) > > [Unique Luxury Escapes](https://www.expedia.ca/Diss-Hotels-Unique-Luxury-Escapes.h29745570.Hotel-Information) > > [Windermere Manor Hotel](https://www.expedia.ca/Windermere-Hotels-Windermere-Manor-Hotel.h22280374.Hotel-Information) > > [Travelodge Gatwick Airport Central](https://www.expedia.ca/Gatwick-Hotels-Travelodge-Gatwick-Airport-Central.h10160516.Hotel-Information) > > [Delta Hotels by Marriott Peterborough](https://www.expedia.ca/Peterborough-Hotels-Peterborough-Marriott-Hotel.h691233.Hotel-Information) > > [Bloc Hotel London Gatwick Airport](https://www.expedia.ca/Gatwick-Hotels-Bloc-Hotel-London-Gatwick-Airport.h6594190.Hotel-Information) > > [Park Inn by Radisson Peterborough](https://www.expedia.ca/Peterborough-Hotels-Park-Inn-By-Radisson-Peterborough.h2254377.Hotel-Information) > > [The Pearl Hotel](https://www.expedia.ca/Peterborough-Hotels-The-Pearl-Hotel.h6335144.Hotel-Information) > > [The Manor House](https://www.expedia.ca/Scarborough-Hotels-The-Manor-House.h44509462.Hotel-Information) > > [Hampton by Hilton Hamilton Park](https://www.expedia.ca/Hamilton-Hotels-Hampton-By-Hilton-Hamilton-Park.h33810078.Hotel-Information) > > [Holiday Inn Express Peterborough by IHG](https://www.expedia.ca/Peterborough-Hotels-Holiday-Inn-Express-Peterborough.h281577.Hotel-Information) > > [Days Inn by Wyndham Peterborough](https://www.expedia.ca/Peterborough-Hotels-Days-Inn-By-Wyndham-Peterborough.h2928593.Hotel-Information) > > [No Man's Fort](https://www.expedia.ca/Portsmouth-Hotels-No-Mans-Fort.h11536410.Hotel-Information) > > [Mercure Northampton](https://www.expedia.ca/Northampton-Hotels-Park-Inn-By-Radisson-Northampton-Town-Centre.h12543.Hotel-Information) > > [Novotel Milton Keynes](https://www.expedia.ca/Milton-Keynes-Hotels-Novotel-Milton-Keynes.h892420.Hotel-Information) > > [Camelot Castle Hotel](https://www.expedia.ca/Tintagel-Hotels-Camelot-Castle-Hotel.h8083111.Hotel-Information) > > [Pennyhill Park Hotel And Spa](https://www.expedia.ca/Bagshot-Hotels-Pennyhill-Park-Hotel-And-Spa.h517256.Hotel-Information) > > [Radisson BLU Hotel Durham](https://www.expedia.ca/Durham-Hotels-Radisson-BLU-Hotel-Durham.h2226171.Hotel-Information) > > [Hampton by Hilton London Gatwick Airport](https://www.expedia.ca/Gatwick-Hotels-Hampton-By-Hilton-London-Gatwick-Airport.h7234788.Hotel-Information) > > [Heated indoor pool & spa, countryside holiday cottage near the beach & park](https://www.expedia.ca/Hastings-Hotels-Heated-Indoor-Pool-Spa.h18971402.Hotel-Information) > > [Hilton London Gatwick Airport](https://www.expedia.ca/Gatwick-Hotels-Hilton-London-Gatwick-Airport.h20753.Hotel-Information) > > [Lumley Castle Hotel](https://www.expedia.ca/Chester-Le-Street-Hotels-Lumley-Castle-Hotel.h175571.Hotel-Information) > > [Sandman Signature London Gatwick Hotel](https://www.expedia.ca/Crawley-Hotels-Sandman-Signature-London-Gatwick-Hotel.h6579.Hotel-Information) > > [The Harlow Hotel By AccorHotels](https://www.expedia.ca/Harlow-Hotels-The-Harlow-Hotel-By-AccorHotels.h950.Hotel-Information) > > [Pinewood Lodge](https://www.expedia.ca/Ibstock-Hotels-Pinewood-Lodge.h17183221.Hotel-Information) > > [The Crown hotel](https://www.expedia.ca/Woodbridge-Hotels-The-Crown-Hotel.h520172.Hotel-Information)