This hotel was a nightmare. First, I arrived at about 10:30 PM as my bus was late. I had no idea/notification that the hotel closed the office at 10 AM, so after lugging about 50 lbs of suitcase through the pedestrian street to the hotel, I was met with a locked door and no one to check me in. After a pricey international call, I called, I managed to connect with the front desk at a sister hotel, and they let me in...
only to find out the air conditioning was broken in the room. It was during a heatwave and the room itself easily exceeded 90/100 degrees Fahrenheit. The first night staff was apologetic enough, but I received radio silence after that. Supposedly, somebody was coming to fix the air, but that never happened. No one reached out to me, offered any compensation, etc.
Not a pleasant stay.