Property grounds

Reviews of Surrey's Carriage Place by VRI Americas

Surrey's Carriage Place by VRI Americas
430 Missouri 165, Branson, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 391 out of 711 reviews" "
Rating 8 - Good. 221 out of 711 reviews" "
Rating 6 - Okay. 62 out of 711 reviews" "
Rating 4 - Poor. 23 out of 711 reviews" "
Rating 2 - Terrible. 14 out of 711 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Jeffrey

Stayed 5 nights in Nov 2022
Response from Stephanie on Nov 30, 2022
Thank you, Jeffrey! We hope you will stay with us again in the future!

10/10 Excellent

Ann, Edmond

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We thoroughly enjoyed our stay and will definitely come again! Extremely clean and quiet. Great place for our girls' trip to Branson!
Response from Stephanie on Nov 21, 2022
Thank you so much, Ann! We are so glad you had a great stay for your girls' trip and look forward to your next visit!

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, room comfort
Beds were comfy, staff is friendly and good location to the strip.
Stayed 3 nights in Oct 2022
Response from Stephanie on Nov 21, 2022
Thank you, Arthur! We hope you will visit us again soon!

8/10 Good

Michelle

Liked: Amenities
Stayed 5 nights in Jun 2022
Response from Tabitha-Assistant Front Desk Manager on Feb 21, 2024
Thank you, Michelle! We hope you will stay with us again in the future!

10/10 Excellent

Cherlyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything without the feel of being in the middle of town. Spacious rooms. Lots of things for the whole family. Would definitely come back here again & again!
Stayed 2 nights in Oct 2022
Response from Stephanie on Nov 21, 2022
Thank you, Cherlyn! We are so glad you enjoyed your stay! We look forward to your next visit!

8/10 Good

Matthew, Kellogg

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Quit nice close to attractions But they surprised me on time share after check in than got cold shoulder never help again
Stayed 3 nights in Oct 2022
Response from Stephanie on Nov 21, 2022
Thank you, Matthew! We are glad to know you found the location to be great. We hope you will visit us again!

8/10 Good

Carol

Liked: Room comfort
Stayed 3 nights in Oct 2022
Response from Stephanie on Nov 21, 2022
Thank you, Carol!

6/10 Okay

Connie

Travelled with partner
Liked: Cleanliness
property was as advertised. We were very disappointed that Expedia did not disclose that this was a timeshare setup and that we would be pressured to attend a 2 hour presentation. We eventually just said a firm "no way" and refused to attend. Branson has many places like this one that promise half price tickets to various shows in exchange for sitting thru a timeshare presentation. Otherwise everything was OK.
Stayed 7 nights in Oct 2022

8/10 Good

eva

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2022
Response from Stephanie on Nov 21, 2022
Thank you, eva!

4/10 Poor

Samantha

Liked: Cleanliness
Time share trap
First the reservation was t found in their system. But after you get checked in you have to go listen to a time share just to get your parking pass and of course they want money to hold your spot for time share speech and their really pushy
Stayed 5 nights in Oct 2022

10/10 Excellent

Harold

Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2022
Response from Stephanie on Oct 1, 2022
Thank you, Harold!

10/10 Excellent

Rhonda

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
This is the second time I have stayed at the surrey. Once with my husband and another couple and this time with the girls from my Bible study. And will probably stay there again. It is conveniently located. We can get to the shows and restaurants with out any trouble. The resort is clean and the service is wonderful.
Stayed 2 nights in Sep 2022
Response from Stephanie on Oct 1, 2022
Thank you, Rhonda! We appreciate you! See you on your next visit!

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2022
Response from Stephanie on Sep 13, 2022
Thank you, Rick! We hope you will visit us again!

10/10 Excellent

Chelsea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Awesome and clean. Kiddos loved it
Stayed 2 nights in Aug 2022
Response from Stephanie on Sep 13, 2022
Thank you, Chelsea! We are so glad you and your family had an awesome stay! Hope to see you again soon!

6/10 Okay

Lisa R

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We didn't like that we actually had a couple bugs in the one bathroom the first night and the pool was totally overly clorined which burned our eyes so much we all got out within 1/2.hour
Stayed 2 nights in Aug 2022
Response from Stephanie on Sep 13, 2022
Hi Lisa, thank you for taking the time to leave a review. We are disappointed to hear about your experience. Please know this is not representative of the level of cleanliness we expect to provide our guests. We hope you will give us another opportunity to impress you.

8/10 Good

Jessica D

Travelled with family
Liked: Cleanliness, amenities
Our space was nice and it worked well for our family. The furniture in the living room looked a little worn and stained. However, I did not appreciate having to get my parking pass from someone trying to sell my a time share.
Stayed 2 nights in Aug 2022
Response from Stephanie on Aug 16, 2022
Thank you, Jessica D!

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities
Stayed 10 nights in Jul 2022

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2022
Response from Stephanie on Aug 16, 2022
Thank you, Lori!

8/10 Good

Donna

Stayed 5 nights in Jul 2022
Response from Tabitha-Assistant Front Desk Manager on Feb 21, 2024
Thank you Donna! We hope to have you stay with us again!

8/10 Good

KENNETH

Stayed 5 nights in Jul 2022
Response from Stephanie on Aug 7, 2022
Thank you!

10/10 Excellent

Scot

Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness and the friendly staff.
Stayed 4 nights in Jul 2022
Response from Stephanie on Aug 7, 2022
Thank you, Scot!

10/10 Excellent

Cara, Mannford

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed this property. It was quiet and easy access to nearby attractions. The parking was easy. Check in closes at 7pm but there was a security guard on duty that checked us in at 10pm and he was super helpful. The only thing I would add would be more washcloths (plenty of towels in room) and another blanket or 2 if you are planning to use the sofa bed.
Stayed 3 nights in Jul 2022
Response from Stephanie on Aug 7, 2022
Thank you, Cara! We love to hear the Security Guard was helpful for your check-in! We will share your suggestions for blankets and washcloths with our team. We hope you will be back soon to stay with us!

10/10 Excellent

Scot

Liked: Cleanliness, amenities, property conditions & facilities
Property is well managed and the rooms are amazing
Stayed 3 nights in Jul 2022
Response from Stephanie on Jul 29, 2022
Thank you so much, Scot! We hope you visit us again soon!

6/10 Okay

Tammy

Travelled with family
Disliked: Cleanliness, room comfort
Nice size but DIRTY
Our 2B2B unit was nice in size but lacked cleanliness. One of the beds had a huge stain on the mattress that was discovered because the sheets were wet when we arrived. The floor in our kitchen area did not look like it had been mopped in months…only swept… and there was not a mop I the unit so we could clean it ourselves. The carpet had not been vacuumed either but rather kept “clean” with a roller sweeper. It left black residue on the bottom of our socks & shoes. Gross!
Stayed 3 nights in Jul 2022
Response from Stephanie on Jul 28, 2022
Hi Tammy, thank you for taking the time to leave a review. We are so disappointed to hear of the status of your room. Please know this is not representative of the level of cleanliness we expect to provide our guests. We hope you will give us another opportunity to impress you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great place to stay
We had a wonderful stay was very clean
Stayed 3 nights in Jul 2022
Response from Stephanie on Jul 28, 2022
Thank you!

6/10 Okay

Garrett

Travelled with family
Liked: Room comfort
It’s a time share company The offer “free” show tickets. Hold your room key cards till you listen to there speech. Get you into a room to get a “parking pass”
Stayed 2 nights in Jul 2022

10/10 Excellent

Nakeithia

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It was a very nice property!
Stayed 3 nights in Jul 2022
Response from Tabitha-Assistant Front Desk Manager on Feb 21, 2024
Thank you Nakeithia! We hope you choose to again with us!

6/10 Okay

Michael

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Michael
Restroom in condos are dirty and smells like urine. Good beds . Floors are dirty. Needs updating. Game room was good.!
Stayed 2 nights in Jul 2022
Response from Tabitha-Assistant Front Desk Manager on Feb 21, 2024
Hi Michael, thank you for taking the time to leave a review. We are so disappointed to hear of the status of the restroom. Please know this is not representative of the level of cleanliness we expect to provide our guests. We hope you will give us another opportunity to impress you.

10/10 Excellent

Dustan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great friendly staff, clean room,safe and secure.
Stayed 3 nights in Jul 2022
Response from Stephanie on Jul 28, 2022
Thank you, Dustan!

8/10 Good

Dean

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2022

8/10 Good

Stacey

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Friendly service. Great rooms. Convenient location. This will most likely be our go-to location when we stay in Branson in the future.
Stayed 3 nights in Jul 2022
Response from Stephanie on Jul 28, 2022
Thank you, Stacey! We can't wait to see you on your next visit to Branson!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
This is part of a timeshare property. Yes they do ask if your interested in touring the property and getting "free" tickets to various venues in Branson. If youbsay your not interested they dont push you.
Stayed 3 nights in Jul 2022
Response from Stephanie on Jul 22, 2022
Thank you for your review! We hope you will visit us again soon!

8/10 Good

Tim

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice Condo pool was a little small for how big the complex was
Stayed 3 nights in Jul 2022
Response from Stephanie on Jul 22, 2022
Thank you, Tim! We are so glad you enjoyed your accommodations. Hope you will stay with us again soon!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was a nice resort that had a lot to do around the property
Stayed 3 nights in Jul 2022
Response from Stephanie on Jul 22, 2022
Thank you, Robert!

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a good time, but the front desk was only open from 9-5 and we barely checked in on time. They did have a backup plan but it wouldn’t have been as convenient
Stayed 3 nights in Jun 2022
Response from Stephanie on Jul 12, 2022
Hi Sherry! Thank you for your review! We are so glad you had a good time during your visit. Hope you will stay with us again soon!

10/10 Excellent

Michael, Ankeny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool could be much larger
Stayed 2 nights in Jun 2022
Response from Stephanie on Jul 12, 2022
Thank you, Michael!

4/10 Poor

Christine

Travelled with family
Liked: Cleanliness, room comfort
Family Break
The attempts at check-in to get guests to join the "tour" are not welcome. I had to go thru questions with a salesperson just to get my parking pass. That is not acceptable. Plus she was rude. My room was great except for the non-working shower and the running toilet. Seems to be more geared towards retirees that families with younger children.
Stayed 2 nights in Jun 2022
Response from Stephanie on Jul 12, 2022
Hi Christine. Thank you for taking the time to leave a review. We are disappointed to know your check-in was not as smooth as we expect to provide our guests. We hope you will give us another opportunity to impress you.

10/10 Excellent

Byron

Travelled with family
Liked: Cleanliness, room comfort
Great stay.
Great stay. Room was amazing and very quiet. Great amenities.
Stayed 4 nights in Jun 2022
Response from Stephanie on Jul 12, 2022
Thank you, Byron! We hope you will return soon!

10/10 Excellent

Tara

Travelled with family
Liked: Amenities, property conditions & facilities
We truly enjoyed our stay. The property is well kept and everyone was very pleasant and our unit was very clean and most important of all we slept well…the mattress was perfect!
Stayed 3 nights in Jun 2022
Response from Stephanie on Jul 12, 2022
Thank you, Tara!

10/10 Excellent

Keri

Travelled with family
Liked: Cleanliness, room comfort
Fantastic AMENITIES
Property was very clean & spacious. The condo that we resides in looked as if it was BRAND-NEW. There is also an indoor & outdoor POOL & that was the main reason we chose this specific condo, it was supposed to be storming the entire time & very, very few facilities had both an indoor & outdoor pool.
Stayed 2 nights in Jun 2022
Response from Stephanie on Jul 12, 2022
Thank you, Keri! We are so glad you enjoyed your stay! We hope you will be back soon!

8/10 Good

Brandy

Travelled with family
Liked: Cleanliness
The property was great. It was a little outdated but overall a good experience.
Stayed 2 nights in May 2022
Response from Stephanie on Jun 6, 2022
Thank you! We are so glad you enjoyed your stay with us. We hope you will visit us again soon!

10/10 Excellent

paula, BRIGHTON

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Would stay again
Stayed 3 nights in Apr 2022
Response from DC on Apr 18, 2022
Thank you so much for staying with us. We do appreciate your feedback.

8/10 Good

WILLIAM

Liked: Cleanliness, room comfort
Very nice and easy to check in
Stayed 3 nights in Apr 2022
Response from DC on Apr 12, 2022
Thank you so much for staying with us. We do appreciate your feedback.

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, room comfort
Yes!!
It was great all the kids had a blast and the 2bedroom fit us perfect plus you got to love the full kitchen!!!!
Stayed 3 nights in Mar 2022
Response from DC on Apr 3, 2022
Thank you so much for staying with us. We do appreciate your feedback.

8/10 Good

LARRY

Travelled with family and small children
found things in the room that should have been found if cleaned properly
Stayed 3 nights in Mar 2022
Response from Stephanie on Mar 30, 2022
Hi Larry, thank you for your review. We are disappointed to know you found evidence of previous guests. Please know that is not representative of the level of cleanliness we expect to provide our guests. We hope you will visit again and give us another opportunity to impress you!

6/10 Okay

Allison

Travelled with family
Disliked: Room comfort
Meh
The resort could definitely use an update. Pool and spa look rough and so do the grounds. Room wasn’t very clean and the pull out couch wasn’t comfortable enough to sleep on. The mattress was so thin, the floor was a better option. The location is good and having a kitchen is also nice, but this is definitely not fancy by any means.
Stayed 2 nights in Mar 2022
Response from DC on Mar 26, 2022
Thank you so much for staying with us. We are very sorry for your inconveniences and we are taking your notes to management. We do appreciate your feed back.

10/10 Excellent

Wanda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The shower in master bath wouldn't get hot, had great difficulty turning it off. very well pleased with EVERYTHING ELSE!
Stayed 2 nights in Mar 2022
Response from DC on Mar 26, 2022
Thank you so much for staying with us. We do appreciate your feedback.

4/10 Poor

Rachel

Travelled with family
Disliked: Amenities
We did not have hot water to take showers at 10:15pm. After a long day at Silver Dollar City and a visit to the hot tub, that did not make for a good night. The hot tub wasn't hot. Property was clean. Rooms need updated. Staff was friendly. Someone called about a timeshare during the standup on the train at Silver Dollar City and wouldn't let me go. I didn't think that was ok to call when I didn't sign up for anything.
Stayed 2 nights in Mar 2022
Response from DC on Mar 26, 2022
Thank you so much for staying with us. We do appreciate your feed back and we are very sorry for your inconveniences.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is located on or near the Yellow Route, making it convenient to get to the entertainment area on Highway 76 or downtown.
Stayed 3 nights in Mar 2022
Response from DC on Mar 20, 2022
Thank you so much for staying with us. We do appreciate your feedback.

8/10 Good

Lacy

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The only thing I didn’t like was the walls next to the other units were very thin and the first night I had to listen to the guy next door snore all night and got no sleep and my husband had to sleep in the chair in the other room. Thankfully the guy left the next day so it was a huge issue but you could hear every movement or everyone next to or up above:
Stayed 3 nights in Mar 2022
Response from DC on Mar 20, 2022
Thank you so much for staying with us. We do appreciate your feed back. We are very sorry for the inconveniences you had with noises around your unit. With this season been spring break, our resort is occupied to the maximum.