Indoor pool, sun loungers

Reviews of Branson Towers Hotel

2.5 out of 5
Branson Towers Hotel
236 Shepherd of the Hills Expressway, Branson, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 791 out of 1316 reviews" "
Rating 8 - Good. 407 out of 1316 reviews" "
Rating 6 - Okay. 76 out of 1316 reviews" "
Rating 4 - Poor. 29 out of 1316 reviews" "
Rating 2 - Terrible. 13 out of 1316 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

kathleen

Travelled with family
Disliked: Amenities, property conditions & facilities
I booked this hotel for spring break, they neglected to tell me the pool was closed even though that was the reason we booked this hotel. Staff said the pool closure was listed on the website but it was not. Staff at front desk had a bad attitude, however the manager was helpful, hotel was outdated.
Stayed 2 nights in Mar 2024

6/10 Okay

Jordan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was nice and the room was fine. Breakfast was good. No warning that the hot tub and pool were closed until we had already arrived. We picked this hotel specifically because they had those things. We checked out after one night and were refunded for the other two nights.
Stayed 3 nights in Mar 2024

6/10 Okay

jeffery

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Guest Service on Mar 27, 2024
Thank you for taking a moment to rate your recent visit. It looks like it may not have been everything you wanted. We appreciate your feedback, and would like to hear from you regarding your experience.

8/10 Good

Debra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the pool being indoor and heated!
Stayed 3 nights in Mar 2024
Response from Guest Service on Mar 24, 2024
Thank you! I'm glad you enjoyed our pool and hot tub facilities. We'll hope to see you again on your next trip.

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have young kids and always look for an indoor pool when traveling in the winter months, and this pool was awesome! The same goes for included breakfast, and this breakfast was great! The room was clean and just right for us. The staff was friendly and helpful. We will definitely be back.
Stayed 3 nights in Mar 2024
Response from Guest Service on Mar 22, 2024
Thank you for staying with us. I'm glad to hear you found everything to your liking. We'll look forward to your next visit.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Very budget friendly hotel. Rooms are good size and clean. The swimming pool and hottub were nice and warm for these cooler days. Open till 11, which is nice when coming back from SDC or shows. Plenty of plugins for electronics and fridge was cold. The breakfast choices were nice with hot choices such as biscuits and gravy, eggs, sausage, potatoes, and waffles. There were grab and go options too. Also, cereal. Check-in and check-out was easy. Not on the busy strip, but close enough to drive to any activity. Staff were friendly and helpful. Only complaint was toilet in room did not always flush well. Solution... use the lobby one. Nice place.
Stayed 2 nights in Mar 2024
Response from Guest Service on Mar 22, 2024
Thank you for staying with us for your Branson vacation. I'm glad to hear you enjoyed yourselves, and we'll hope to see you again next time.

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and easy to get to all the places in Branson.
Stayed 2 nights in Mar 2024
Response from Guest Service on Mar 17, 2024
Thanks so much for staying. It's always nice to have you back with us.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the venue, walkable. Staff was friendly and helpful
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 14, 2024
Thank you for staying with us! I'm glad to hear you enjoyed your visit, and we'll hope to see you next time.

10/10 Excellent

Chelsy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 14, 2024
Thank you so much! Our team here at the Towers is our greatest asset. I'm glad you got to experience it.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location for our dance competition.
Stayed 1 night in Feb 2024
Response from Guest Service on Feb 17, 2024
Thank you for staying with us. We are glad to have hosted you for your event.

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities
They are in the process of renovations. Therefore the halls are lined with construction material. However the staff was excellent and our room was clean. It was a good stay
Stayed 1 night in Feb 2024
Response from Guest Service on Feb 10, 2024
Thank you for coming and staying with us. I apologize for the mess. As much as possible, we are trying to take advantage of the quiet part of the season to get things done, but some room types are only found in certain parts of the building.I'm glad you enjoyed your visit. Come see us again in a few months, I think you'll be pleased.

6/10 Okay

Heather

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Guest Service on Feb 21, 2024
Thank you for staying with us, and for taking a moment to rate your visit.

4/10 Poor

Jeremy

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Entering the greeting area is amazing thru the front doors. Clean beautiful stair cases just luxurious looking. Get to your room complete dump. Pretty sure has not been updated or painted inside the rooms for 25 years. 50 yards outside to a very nice enclosed pool and tub. Was heated and warm very nice pretty much the reason we ended up staying instead of leaving. Breakfast was worst I have ever seen at a hotel. They could not of done any worse down to the gallon of milk being shared in the little fridge for the fruit loops. Basically was told it’s off season and deal with it 😂
Stayed 1 night in Jan 2024
Response from Guest Service on Jan 20, 2024
I'm sorry you felt this way regarding your stay. We provided a heated indoor pool and hot tub. It may not have been the breakfast you preferred, but we are serving a standard continental breakfast with muffins, toast, bagels, cereal, and yogurt. We appreciate your business, and hope you found the rest of your trip to Branson more amenable.

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Service on Jan 8, 2024
Thank you for taking a moment to rate your visit. We appreciate your feedback.

10/10 Excellent

Oralia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and kind. Free breakfast was excellent!! Room was clean, soft beds and the perfect pillows! I would stay here again!
Stayed 3 nights in Dec 2023
Response from Guest Service on Jan 8, 2024
Thank you for staying with us! I'm glad to hear you enjoyed your visit. We'll look forward to seeing you again next time.

4/10 Poor

Charles

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We checked in and found that the toilet would NOT flush. We called for maintenance to come Check on the issue and were told that maintenance personnel had left for the day. We were instructed to retrieve a plunger and perform the clearance ourselves. After several attempts (the plunger did not properly fit the toilet bowl and thus ejected “grey” water on me, the floor and surrounding area) the toilet remained clogged. So, we had to use the facilities in the lobby. We were on the 2nd floor at the END of a long hallway. The manager did NOT offer any consideration regarding a room comp or discount. So, kind reader, strike this one from your list.
Stayed 2 nights in Dec 2023
Response from Guest Service on Jan 8, 2024
Thank you for staying with us. I am sorry to hear you had issues during your stay, and would like to assure you that this is not a typical experience for our guests.

10/10 Excellent

Cynthia

Travelled with family
Stayed 1 night in Dec 2023
Response from Guest Service on Jan 3, 2024
Thanks for taking a moment to rate your stay. We're happy to hear you enjoyed yourself. We'll hope to see you again soon.

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from Guest Service on Jan 8, 2024
Thank you for staying with us. We appreciate you taking the time to rate your visit, and hope to see you again on your next trip to Branson.

10/10 Excellent

Brandy

Stayed 3 nights in Dec 2023
Response from Guest Service on Jan 22, 2024
Thanks for taking a moment to rate your visit. We appreciate your feedback, and hope to see you again soon.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Service on Dec 31, 2023
Thank you for staying with us, and for taking a moment to rate your stay. We appreciate your feedback.

8/10 Good

raymond

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
we received a letter saying due to hotel being extremely busy our room could not be freshed up or replenished either day .
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 30, 2023
Thank you for staying with us. I'm sorry to hear we weren't able to provide stayover service for you, but it sounds like you had a good stay just the same.

10/10 Excellent

Chemise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 30, 2023
Thank you so much for staying! Glad to hear you enjoyed your visit.

8/10 Good

James Alan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The place was very clean and in the Christmas spirit
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 30, 2023
Thank you for staying with us. We really enjoy going all out for Ozark Mountain Christmas, I'm glad to hear you enjoyed it too.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Service on Dec 31, 2023
Thank you for taking a moment to rate your stay with us. We appreciate your feedback.

8/10 Good

Bonnie

Travelled with family
Liked: Amenities, property conditions & facilities
Room,breakfast, front desk clerks all very nice. There was not anti slip mat or strips in bath tub . Which caused me to slip and fall, 1st time I've ever fell in a tub. Had not even used any soap or hair products to make it slippery. Was a strange odor that filled elevator and hallways.
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 30, 2023
I'm sorry to hear you took a spill during your visit. The odor you noticed may be related to the painting and new carpet installation going on right now. Thank you for staying with us.

10/10 Excellent

Gary

Stayed 5 nights in Dec 2023
Response from Guest Services on Dec 30, 2023
Thanks for taking a moment to rate your stay. Your feedback is important to us.

8/10 Good

Robby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our second Christmas season staying at Branson Towers Hotel. Our room was nice and clean. The decorations for Christmas were beautiful. Check in was great and staff was very friendly. Breakfast was amazing as always. My only complaint was they did not have the fireplace in our room working and its so nice to sit by it for the holidays. The light and fan for the jacuzzi tub were also not working. I did report this our first night at the hotel however it was never looked in too. All in all it was a wonderful place to stay though.
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 30, 2023
I'm very sorry to hear your maintenance concerns were not addressed during your stay. I am glad you enjoyed your trip despite it.

8/10 Good

Amol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 30, 2023
Thank you for taking a moment to rate your stay with us. We'll look forward to your next visit.

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Housekeeping made beds and refreshed towels daily, which was great for a family of four, especially since I forgot to request it. The rooms are spacious. The pillows were very fluffy. However, the mattresses are super soft, which was fine for my kids and husband, but I have a bad back, so they're uncomfortable for me. Rooms are quiet. Updates are needed but they're in progress. Our room was very stuffy even with the heater set at 66 degrees. We cracked the window open as much as possible.
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 30, 2023
Thank you for staying with us. I'm glad to hear you enjoyed your stay. The temperature is tough to regulate this time of year. Setting the air conditioner to run when the low temperatures are below 40 tends to leave the thermostat (which is right beneath the window) spoofed into thinking it's cool and doesn't need to run as much.

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly nice hotel
Great breakfast, clean hotel and nice staff. Beautiful decor for Christmas. The beds were uncomfortable - the mattresses seemed dated. But it was a very nice hotel and great place to stay for families.
Stayed 3 nights in Dec 2023
Response from Guest Service on Dec 25, 2023
It sounds like a pretty good trip overall. I'm sorry to hear you didn't find the beds comfortable. Hopefully you'll give us a second chance.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the pool, will definitely stay here again.
Stayed 1 night in Dec 2023
Response from Guest Service on Dec 25, 2023
Thanks so much for visiting. We'll look forward to seeing you again soon.

8/10 Good

Anthony

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This hotel was out dated but was a great value for the money. The staff was extremely friendly. There are tons of amenities. They could use an update and the hallway smelled terrible. Other than that it was a great stay!
Stayed 2 nights in Dec 2023
Response from Guest Service on Dec 23, 2023
Thank you for visiting us. I'm glad you enjoyed your stay overall. We're working on that update right now, new paint and new carpet throughout is the first couple of steps. Check back with us, I think you'll be pleased.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated but good hotel.
Staff was very friendly and understanding. Even gave us a free pass for drive-thru lights ($30 value). Room was pretty clean. Pool was nice and very warm! Breakfast was good with plenty of room for seating. Will definitely stay here again!
Stayed 1 night in Dec 2023
Response from Guest Service on Dec 23, 2023
Thanks so much for staying with us. I'm glad to hear you enjoyed your visit with us. We'll look forward to seeing you next time.

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel had a good breakfast each morning. Check in and parking were great. The bathroom was pretty clean. My biggest gripe is that there was only one office chair in a room with two queen beds. Nowhere to sit down and relax.
Stayed 2 nights in Dec 2023
Response from Guest Service on Dec 21, 2023
Thank you so much for staying with us. I'm sorry if you found the room's furnishings inadequate. We will be taking steps to renovate this winter. Hopefully this concern will be something our plans for improvements will address.

4/10 Poor

Faith, Rogers

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Guest Service on Dec 23, 2023
Thank you for taking a moment to rate your stay. Looks like you didn't enjoy it as much as we'd hope. Please reach out to us with more detailed feedback. We can't improve if we don't know what the issues are.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Bit noisy
Stayed on the bottom floor and it was a little noisy. Between cars outside the window, people with connecting next door with TV too loud, and the people in the hallways...it was just not a quiet stay. We have stayed on other floors and never had this issue, so maybe some updating needed on the bottom floor doors/walls? Otherwise, the breakfast is decent and the foyer was decorated beautifully. Great location.
Stayed 2 nights in Dec 2023
Response from Guest Service on Dec 21, 2023
I'm sorry to hear you didn't find your stay as restful as you'd prefer. We encourage guests with any kind of complaint to contact the desk any time day or night so that we can help address your concerns. Come see us again. We'll make sure you have a quieter stay.

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Service on Dec 21, 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Holly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how they decorated for Christmas!
Stayed 2 nights in Dec 2023
Response from Guest Service on Dec 21, 2023
Thank you! Shan and Vangie from our breakfast room spent a lot of time and effort to make it look good. We're very proud of how well they did.

10/10 Excellent

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Service on Dec 17, 2023
Thanks so much for visiting. We appreciate you taking the time to let us know we took good care of you, and we'll hope to see you again when you come back to Ozark Mountain Country.

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Guest Service on Dec 17, 2023
Thanks for taking a moment to rate your stay. We appreciate your feedback, and hope to see you again soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Service on Dec 17, 2023
Thanks for taking a moment to rate your stay! We're happy to hear you found everything to your liking.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service
Staff were very friendly! Breakfast was ok. Beds were comfortable, pillows were terrible. Felt like rolled up blankets. Take your own pillows. Carpet in rooms needed changed-stained. Overall was fine.
Stayed 2 nights in Dec 2023
Response from Guest Service on Dec 17, 2023
Thank you for staying with us. I'm glad to hear you enjoyed your stay. We're working on re-carpeting all guest rooms at this time. It should be done in time for your next visit.

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Service on Dec 11, 2023
Thank you for taking a moment to rate your stay with us. We appreciate your feedback.

10/10 Excellent

Adrian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Service on Dec 11, 2023
Thank you for taking a moment to rate your stay with us. We appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family hotel for good value
Enjoyed the stay. Very clean with nice pool and even a hot tub. Pillows were a little thick for my preference, but overall great stay! Nice location too off the strip but close enough to everything. Breakfast was very good too!
Stayed 1 night in Dec 2023
Response from Guest Service on Dec 10, 2023
Thanks so much for staying with us on your visit. I'm glad to hear you enjoyed our Ozarks hospitality, and we hope to see you again next time.

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Service on Dec 10, 2023
Thanks for taking a moment to rate your stay. We appreciate your feedback, and welcome you to contact us to let us know what we could do better for you.

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Service on Dec 10, 2023
Thanks for taking a moment to rate your stay! We appreciate your feedback.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Service on Dec 10, 2023
Thanks for taking a moment to rate your stay! We appreciate your feedback.

10/10 Excellent

Harlan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great! The room was very clean and the bed was very comfortable to sleep in. The complimentary breakfast was very good with many food items to choose from. Bisquits, eggs, sausage, hash brown potatoes, waffles, cereal, toast, bagels, yogurt, juices and coffee. If u have several family members this is the place to stay! We will definitely be staying there again in the future. Way to go Branson Towers!!
Stayed 1 night in Dec 2023
Response from Guest Service on Dec 10, 2023
It sounds like you really enjoyed your visit. I'm glad to hear it. Thank you for staying, we'll see you next time.

10/10 Excellent

Pat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to highway and shopping venues off the main street. We keep coming back for our annual Christmas shopping trips. Breakfast always hot with a good variety.
Stayed 2 nights in Dec 2023
Response from Guest Service on Dec 10, 2023
Thanks so much. We are always glad to see you.