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Reviews of The Boardwalk Inn

2.5 out of 5
The Boardwalk Inn
2719 West 76 Country Boulevard, Branson, MO

Reviews

7.6

Good

Rating 10 - Excellent. 294 out of 1000 reviews" "
Rating 8 - Good. 377 out of 1000 reviews" "
Rating 6 - Okay. 167 out of 1000 reviews" "
Rating 4 - Poor. 99 out of 1000 reviews" "
Rating 2 - Terrible. 63 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kris Maples, Property Manager on Jan 1, 2024
Thank you for your great review.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kris Maples, Property Manager on Dec 18, 2023
Thank you for your great review!

10/10 Excellent

Wes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boardwalk Inn right on 76 across from the aquarium, able to access it from other routes , very easy
Stayed 1 night in Nov 2023
Response from Kris Maples, Property Manager on Nov 29, 2023
Thank you for your fantastic review!

4/10 Poor

Kristina

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Kris Maples, Property Manager on Nov 16, 2023
Thank you for taking time to review our oroperty.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, room comfort
A very good value and very good breakfast
I have stayed at this hotel multiple times because it has a very good hot breakfast, is conveniently located on the Branson Strip and a very good value. Overall, there are probably hotels that have much nicer and more updated rooms but you will pay a lot more. The staff have always been friendly and helpful. I like the fact that there is a hamburger and ice cream joint next door that is an easy walk if you are staying in the 1st building. I wish the breakfast was served in the 1st building.
Stayed 2 nights in Oct 2023
Response from Kris Maples, Property Manager on Nov 14, 2023
Michael, Thank you for your wonderful review. We take all suggestions made and appreciate your opinion on the breakfast. We have started remolding our rooms and soon they will all be updated.

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness
GooOkay for longer, depending on what you like
Stayed 1 night in Nov 2023
Response from Kris Maples, Property Manager on Nov 13, 2023
Thank you for your good review.

8/10 Good

Krys

Stayed 1 night in Nov 2023
Response from Kris Maples, Property Manager on Dec 4, 2023
Thank you for your review

8/10 Good

Timmee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The one thing that would make it more convenient is if we could eat in the first building. I would be happy with a slice of toast and coffee.
Stayed 3 nights in Nov 2023
Response from Kris Maples, Property Manager on Nov 13, 2023
Thank you for your review. We appreciate your feedback on what our guest would like for convenience.

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was nice ,and the Breakfast was very good Love the Biscuits and gravy
Stayed 2 nights in Nov 2023
Response from Kris Maples, Property Manager on Nov 6, 2023
Thank you for your great review!

6/10 Okay

Amanda

Travelled with family, Travelled with family and small children
Check in posted for 3pm. We arrived at 5:30pm, but our room wasn't ready. The front desk guy was apologetic, but everything seemed to be frazzled. Once we got to our room, it was a very basic room, but clean. The beds were firm, pillows soft, plenty of towels, cold refrigerator, and working air conditioner. We overslept and missed the short breakfast time (7a-9a) with the serving area located in a different building up a small hill. There is a ton of activities around the hotel (mini golf, restaurants, other tourist activities) and is right across the street from the Boardwalk Aquarium. For our super short stay, the price was reasonable and the accommodations were basic.
Stayed 1 night in Oct 2023
Response from Kris Maples, Property Manager on Oct 25, 2023
Amanda, Thank you for your review. I know things did get hectic here on Saturday with a lot of check outs and new check ins. I am sorry to hear that your room wasn't ready when you arrived and hopefully you didn't have to wait very long to get checked in. We appreciate hearing what you like and what we need to improve on.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Nice family weekend
The staff were all great, especially the sweet lady taking care of breakfast. The breakfast was pretty good too. The rooms needed some updating but we really didn’t have any complaints. I would stay there again.
Stayed 2 nights in Oct 2023
Response from Kris Maples, Property Manager on Oct 23, 2023
Thank you for your wonderful review! We are in the process of remodeling our rooms. When you return you will see what we have accomplished

8/10 Good

Cherie, Omaha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was across from the big octopus on top the aquarium. It was a beautiful. The hill getting into the motel was terrible. I am certainly glad it was icy. The breakfast was exceptional. I really enjoyed it although it was in another building.
Stayed 4 nights in Oct 2023
Response from Kris Maples, Property Manager on Oct 25, 2023
Cherie, Thank you for your review. Our entry to the hotel off of 76 Highway is steep and can be a challenge at times. We do have a 2nd entry from the back side of our hotel that isn't as bad for when the weather is snowy or icy. We always enjoy hearing that our guest enjoyed the breakfast.

10/10 Excellent

Karalee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good hot breakfast, nice staff.
Stayed 1 night in Oct 2023
Response from Kris Maples, Property Manager on Oct 16, 2023
Thank you for your positive review. We appreciate you!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great value
I stay here often on business trips and I think this is one of the best value hotels in Branson. I love the hot breakfast they serve as it prevents you from having to drive the busy Branson Strip for your first meal of the day. Plus it is conveniently located near a number of theatres and things to do.
Stayed 1 night in Sep 2023
Response from Kris Maples, Property Manager on Sep 29, 2023
Michael, Thank you for your wonderful review!

10/10 Excellent

Rudolph

Travelled with family
Liked: Amenities, property conditions & facilities
very small parking lot. Hard to get out of hotel parking lot because there was no signal light.
Stayed 1 night in Sep 2023
Response from Kris Maples, Property Manager on Sep 18, 2023
Thank you for taking time to review our property. It can be frustrating at times as It can be difficult to get out in traffic on the busy Hwy 76, hopefully you never had to sit too long waiting to get out of the parking lot.

10/10 Excellent

Oscar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy the stay a lot, it was really good for the price, much better than other places that we have stay that are more expensive.
Stayed 3 nights in Sep 2023
Response from Kris Maples, Property Manager on Sep 6, 2023
Oscar,Thank you for your wonderful comments and review!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Kris Maples, Property Manager on Sep 6, 2023
James,Thank you for taking time to review our hotel!

6/10 Okay

Heather

Response from Kris Maples, Property Manager on Aug 21, 2023
Heather, Thank you for your review

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Kris Maples, Property Manager on Aug 16, 2023
Thank you for your great review

8/10 Good

Colby

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2023
Response from Kris Maples, Property Manager on Jul 17, 2023
Thank you for taking time to review our property.

8/10 Good

Manuel

Stayed 2 nights in Jul 2023
Response from Kris Maples, Property Manager on Jul 25, 2023
Thank you for taking time to review our hotel.

10/10 Excellent

Ximena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it's in the middle of the fun. Really good location
Stayed 1 night in Jun 2023
Response from Kris Maples, Property Manager on Jul 3, 2023
Thank you for your great review of our property. We love that our location is so close to several attractions and restaurants and can easily help our guest get to where they are going with the least amount of traffic.

8/10 Good

Briana

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great and perfect spot to walk to all the attractions surrounding the area
Stayed 2 nights in Jun 2023
Response from Kris Maples, Property Manager on Jul 2, 2023
Thank you for your review of our property. We are happy to say that our location is in a great spot and like you said easy to walk to several attractions and restaurants.

4/10 Poor

Christian

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first room i was given had cockroaches and smelled like someone had smoked in it for years.
Stayed 2 nights in Jun 2023
Response from Kris Maples, Property Manager on Jun 26, 2023
Thank you for your review. We will be looking into the claims you had with the first room and make sure that this is handled correctly. We are in the process of a remodel and hoping this will help in the future by addressing any other issues you had during your stay with us.

6/10 Okay

russell

Stayed 1 night in Jun 2023
Response from Kris Maples, Property Manager on Jun 24, 2023
Thank you for your review of our property

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice at a good price
Not a fancy luxurious hotel, but clean, no musky smells, good breakfast, good srevice. You could hear music at a putt-putt golf near our room across the front of the hotel, but it wasn't very loud once inside. We could always drown out the music by turning the air or TV on. Overall a very enjoyable stay.
Stayed 2 nights in Jun 2023
Response from Kris Maples, Property Manager on Jun 24, 2023
Thank you for the great review of our property. We appreciate our guest and want to help all of them make great memories while here.

2/10 Terrible

Claudia

Stayed 1 night in Jun 2023
Response from Kris Maples, Property Manager on Jun 26, 2023
Thank you for your review. We are in the process of a remodel and hoping this will address any issues you had during your stay.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 6 nights in May 2023
Response from Kris Maples, Property Manager on Jun 24, 2023
Thank you for your great review of our property. We appreciate you staying with us.

2/10 Terrible

LaTrisha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
CLOSED
This was ridicoulous. The site was closed and we were given NO warning with this information prior to our stay. We legit pulled up to a closed hotel. Thankfully the guy at Hotels.com was a miracle worker and took great care of us. I do not reccommend any stay at Baymont by Wyndham.
Stayed 1 night in Apr 2023

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

4/10 Poor

Brenda

Stayed 2 nights in Mar 2023

2/10 Terrible

Elizabeth

Stayed 2 nights in Mar 2023

6/10 Okay

James

Travelled with group
Disliked: Cleanliness
Dissatisfied for the most part
The floor was still dirty.... The carpet needed to be changed out in the bed linens were extremely sparse, we also had trouble regulating the temperature in the room.
Stayed 2 nights in Dec 2022

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found the stay was pleasant, given it was during the Christmas Lights. Were able to check in early as the room was ready. Staff was friendly and the morning complimentary breakfast was much appreciated.

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness
Nothing is usually ever done to fix the problems

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Marisa

8/10 Good

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family weekend
The price was great and room was clean. The area was quiet. Staff were friendly.
Stayed 1 night in Dec 2022

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. We went with my two sisters and their families and my mom. The young man at the front desk opened the breakfast area for us to gather. We opened our Chrstmas presents and played games. He was very nice and helpful. Price was good. The breakfast was scrambled eggs, biscuits, gravy, sausage, toast, bagels, juice, and milk. Staff was very friendly. Off the 76 strip, but there is a back way in so you do not have to worry about traffic.
Stayed 1 night in Dec 2022

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from GM on Dec 13, 2022
Good Afternoon Jennifer,Thank you for reviewing your recent stay at the Baymont Inn. We will be happy to address any concerns you had during your stay. Please keep us in mind for any future travels.Thank you,Baymont Inn Management

10/10 Excellent

Joe

Stayed 1 night in Dec 2022
Response from Kris Maples, Property Manager on Nov 6, 2023
Thank you for the great review'''''''''''1

10/10 Excellent

Marianna

Stayed 1 night in Dec 2022
Response from GM on Dec 11, 2022
Marianna,Thank you for reviewing your recent stay at the Baymont Inn Branson. Our staff strives to exceed your expectations and it pleases me greatly that we were able to provide you with an exceptional stay. Please keep us in mind for any future travels.Thank you,Baymont Inn Management

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from GM on Dec 7, 2022
Good evening Mary,Thank you for reviewing your recent stay at the Baymont Inn. We hope to see you again!Thank you,Baymont Inn Management

4/10 Poor

Roger, Orlando

Response from Kris Maples, Property Manager on Nov 6, 2023
Thank you for taking time to review us.

6/10 Okay

David

Travelled with family
No check in at 3:00
Couldn’t check in at check into time had to come back 45 minutes later to get in. They said our room had not been cleaned at 3pm so at 3:45 got call and said we could come back and check in.
Stayed 1 night in Dec 2022
Response from GM on Dec 7, 2022
Good evening David,I am very sorry for the delay in check in. Our staff works extremely hard to ensure the rooms are cleaned to the best standards as quickly as possible. Please keep us in mind for any future travels. Thank you,Baymont Inn Management

4/10 Poor

Kim

Disliked: Staff & service, property conditions & facilities, room comfort
Not a great stay
Great location.. Upon check in our room smelled musty, like someone had smoked and sprayed air freshener. The room was clean and older but in ok condition. The bathroom light was flickering and couldn’t be used, we asked 3 times for it to be repaired. They no longer clean your room when you stay more than one night.. not even fresh towels. The bed was firmer than we are used to. We kept smelling cigarette smoke and thought it was coming through the vent in the bathroom. The second night it was so bad we had to be moved to a different room. Our original room was an upgraded room that we paid extra for and we were moved to a standard room. When we checked out they were unapologetic about everything! They did give us a discount on the second night, but only after I asked.
Stayed 2 nights in Nov 2022
Response from GM on Dec 7, 2022
Good Evening Kim,I am very sorry your stay didn't meet your expectations. We will work extremely hard to address the concerns you had to prevent this from happening in the future. I sincerely hope that you will keep us in mind for any future travels so we can have the opportunity to provide you with an exceptional experience.Thank you,Baymont Inn Management