Pre-Check In Experience
Kara did an awesome job letting us know about the property details and making accommodations for our stay for my wife's uncle's memorial service. We were able to adjust the occupancy based on additional family members coming, and appreciated the travel guide and tips (even though my wife's family is from Livingston). We had arrived from our flight earlier and asked about an earlier check-in, but were told that we needed to check-in at the standard time to enable a thorough cleaning of the place. There was no harm in asking, but totally appreciated the response.
Check-In/Arrival
The check-in instructions worked without issue, and it was easy to find on street parking. The location was well appointed, with great decor, historical tidbits, and a really functional kitchen for our stay. Where it fell short of our expectations was the cleanliness -- while beds were made with clean sheets, clean towels in the linen closet and surfaces wiped down, the whole place was dusty. You could run your finger on a windowsill, ledge or door frame and come off with black dust. Due to COVID concerns, we didn't want to reach out to have additional cleaners come in (my son is not vaccinated, we had immunocompromised members of our traveling party) to make it right. With that being said, a few of my wife's family members who also own vacation rentals in the area were surprised that this was how it was at check-in. Regardless of the condition, age or number of stars of the accommodations, I would never expect to check-in to a place that dusty! My mother-in-law took to dusting and cleaning with the cleaning supplies in the unit, so it was made better for our stay.
The location was in walking distance of Livingston's downtown, where we had the ability to go to restaurants, breweries and shops with a nice stroll. The beds were comfortable and we got a great night's sleep. The updated bathroom worked great, and the classic claw footed tub bathroom was AWESOME for those that look baths. We were able to have ample space to visit, play games and spend time as a family.
CHECK-OUT
Super clear instructions were left on the fridge, and checking out was as easy as checking in.