2/10 – Terrible
Kathy
18 août 2025
Points faibles : Propreté, état et installations de l’hébergement
My sister's and I rented this condo for a short weekend trip. When we arrived, we smelled a strong odor as I was unlocking the door with the keypad. When we walked in the smell was so horrible, it smelled like trash/wet dog/cat pee, feces. Etc. As we were checking out the condo and trying to see where the smell came from, we noticed the towels weren't clean/fresh, beds were messy, toilet had utine around the bottom, lights weren't working, and the upstairs bedroom was extremely hot with no A/C. I immediately called the host and told him that we are not able to stay in this condo because it smelled badly and was not properly prepared and cleaned, and the bedroom upstairs was unusable. He immediately became defensive and said that no one has ever complained about these things and laughed at me while he said I can use fans upstairs. Well we didn't pay for fans, we paid for A/C. He said he is sure there is no smell there and said "you must have brought the smell with you." He also said"you will absolutely not get a refund." He finally agreed to send the housekeeper back to the condo but by that time, he had been so condescending and disrespectful that we were not going to waste more time waiting around for the housekeeper to confirm that she cleaned. It is shameful that Todd is representing Expedia and VRBO. I have never experienced this before and cannot believe this man is allowed to have contact with anyone! I would highly recommend that you do not stay here!
Kathy
Séjour de 2 nuits en août 2025