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Reviews of Peppers Manor House

5 out of 5
Peppers Manor House
Kater Road, Sutton Forest, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 252 out of 523 reviews" "
Rating 8 - Good. 172 out of 523 reviews" "
Rating 6 - Okay. 60 out of 523 reviews" "
Rating 4 - Poor. 29 out of 523 reviews" "
Rating 2 - Terrible. 10 out of 523 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Darren

Travelled with partner
Liked: Property conditions & facilities
The history of the building
Stayed 1 night in Apr 2024

6/10 Okay

Kris

Over priced for very average appointed rooms. No prices for food and beverages in the restaurant.
Stayed 1 night in Mar 2024
Response from Zach on Mar 29, 2024
Dear Kris,Thank you for taking the time to provide me with your feedback - it is valued and appreciated.I am sincerely sorry we didn't meet your expectations on this recent stay. Please rest assured I am working with the team to rectify the areas you have highlighted in your feedback.The team and I do value your patronage and hope to have the opportunity to welcome you back in the future to make amends.Kind regards,Zachary MorrisAssistant Manager

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, staff very welcoming. I stayed for my birthday and they arranged a fruit platter for me, very classy touch indeed, thank you so much for a lovely stay guys.
Stayed 2 nights in Jan 2024
Response from Zach on Mar 14, 2024
Dear Todd,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

2/10 Terrible

Robert

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The property was OK - its was the experience with Wotif that was terrible
Stayed 1 night in Dec 2023
Response from Zach on Mar 14, 2024
Dear Robert,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

8/10 Good

Kris

The surrounding grounds and facilities are very well maintained.And the staff were very helpful and went out of their way to help.
Stayed 1 night in Jan 2024
Response from Zach on Mar 14, 2024
Dear Kris,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

6/10 Okay

Brooke

Liked: Cleanliness, amenities
I liked the 24 hour reception, the dining options and the beautifully maintained grounds. What I didn't like was being allocated a room with a glass door which made me feel very unsafe as a solo traveller. The room did have curtains to cover the glass windows and the door but that didn't help with the feeling of uneasiness I had experienced for the two nights that I was a guest and I didn't sleep well as a result of this. I requested my room be made up for me and left a sign on the door for this to happen and it was ignored. Wifi signal is not strong enough to connect to if you are staying in the Hillside cottages and the air conditioner in my room kept turning off throughout each night of my stay. If you are a solo traveller and are interested in staying here and want to feel safe, perhaps spend some more money and book a room within close vicinty to the reception desk.
Response from Zach on Mar 14, 2024
Dear Brooke,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, refurbished and great service
Mark at the front desk is lovely, check in was quick, efficient and friendly. He gave us a complimentary upgrade which was very much appreciated. The room was in the garden view area, and it was lovely - recently refurbished and looks modern, but still has the classic style with a bath tub and spacious room. I appreciated the shampoo and body wash in large pump bottles in the shower, it would be great if the hand soap and other toiletries were converted from single use to larger bottles to make it more sustainable. Otherwise overall a great stay!
Stayed 1 night in Jan 2024
Response from Zach on Mar 14, 2024
Dear Kelli,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

8/10 Good

Jonathan

Stayed 1 night in Jan 2024
Response from Zach on Mar 14, 2024
Dear Jonathan,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the stay and looking forward to returning. In particular Mark at the desk was super helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Maree

Travelled with partner
Disliked: Cleanliness
Beautiful, peaceful, quiet property Hillside room very good outlook. Had four day stay, daily room cleaning could off been better!
Stayed 4 nights in Dec 2023

8/10 Good

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location- Peaceful & quiet Friendly staff service
Stayed 1 night in Dec 2023

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really had a relaxing short break and the place lived up to all our expectations. The staff were wonderful and we’d recommend this location to anyone looking for a quiet location that’s surrounded by so many beautiful areas to explore.
Stayed 2 nights in Dec 2023

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Zach on Dec 31, 2023
Dear Dennis,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

2/10 Terrible

Darcy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is gorgeous but sadly I will not be a returning guest.When checking in we were told breakfast was not included when we had booked a room that included breakfast (clearly stated along the whole booking process). The check in staff were adamant it wasn’t and advised I should contact Expedia as they have displayed it wrong. Even after supplying multiple screenshots, displaying “free breakfast” the staff still sent me to call support. After spending an hour on hold then another 30 minutes talking to support they advised breakfast was included and that the hotel hasn’t updated their listing if otherwise. After all that we still did not get the breakfast, I wasted time on my getaway and overall had an unpleasant experience. I understand perhaps things are displayed wrong on other sites however it is the responsibility of the property to review and update their listing. Not a very pleasant experience.
Stayed 1 night in Dec 2023
Response from Zach on Dec 31, 2023
Dear Darcy,Thank you for taking the time to provide me with your feedback - it is valued and appreciated.I am sincerely sorry we didn't meet your expectations on this recent stay. Please rest assured I am working with the team to rectify the areas you have highlighted in your feedback.The team and I do value your patronage and hope to have the opportunity to welcome you back in the future to make amends.Kind regards,Zachary MorrisAssistant Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff at Peppers Manor House. Thank you to Yusef and Mark for being fantastic hosts. Dinner and Breakfast were amazing.
Stayed 1 night in Dec 2023
Response from Zach on Dec 31, 2023
Dear Paul,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful surroundings and well kept grounds
Stayed 1 night in Dec 2023
Response from Zach on Dec 31, 2023
Dear William,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely gardens
Stayed 2 nights in Nov 2023
Response from Zach on Dec 31, 2023
Dear Neil,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the rabbits interesting, the feel overall was good. Maybe a little attention to detail, cobweb in corner of restaurant above where we were seated - small details, but they make a difference. Young staff but they were great. Room was quiet and well presented. Again small details, Bathroom vent needed a bit of a clean, power outlet extension wasn't working for kettle and USB.
Stayed 1 night in Nov 2023
Response from Zach on Dec 31, 2023
Dear Andrew,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

8/10 Good

Craig

Liked: Staff & service, property conditions & facilities
The grounds are beautiful, the staff are very friendly, unfortunately the room smelt musty.
Stayed 1 night in Oct 2023
Response from Zach on Oct 29, 2023
Thank you so much for your feedback. We are glad you enjoyed your stay with us.

8/10 Good

Sherylyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location with pretty gardens. Staff were friendly and helpful.
Response from Zach on Oct 29, 2023
Thank you for your feedback. We are glad you enjoyed your stay with us.

6/10 Okay

Hussein H

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Zach on Oct 4, 2023
Dear Hussein,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 Excellent

David, North Richmond

Stayed 2 nights in Sep 2023
Response from Zach on Oct 4, 2023
Dear David,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine except TV reception was no good on channel 9 for the NRL and the Airconditioner stopped working other than that all good.
Stayed 1 night in Sep 2023
Response from Zach on Oct 4, 2023
Dear Paul,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 Excellent

Lauren

Stayed 1 night in Aug 2023
Response from Zach on Oct 4, 2023
Dear Lauren,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

6/10 Okay

Lauren

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Zach on Oct 4, 2023
Dear Lauren,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

6/10 Okay

CHERYL

Stayed 2 nights in Aug 2023
Response from Zach on Oct 4, 2023
Dear Cheryl,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Zach on Oct 4, 2023
Dear Denise,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 Excellent

Lindy

Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Zach on Oct 4, 2023
Dear Lindy,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

8/10 Good

Jim

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Zach on Oct 4, 2023
Dear Jim,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Zach on Oct 4, 2023
Dear Lesley,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 Excellent

Kerryn

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay and would go back again.
Stayed 2 nights in Aug 2023
Response from Reception on Aug 13, 2023
Hi Kerryn, I am so glad that you enjoyed your stay with us. We hope to welcome you back in the future!

10/10 Excellent

Mark

Stayed 1 night in Aug 2023
Response from Zach on Oct 4, 2023
Dear Mark,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

2/10 Terrible

Tom

Disliked: Staff & service, property conditions & facilities
We Arrived at 7.30pm, waited at reception for half an hour, searched the bar, the restaurant every space we could enter looking for someone to check us in. We ended up reaching across the counter to see a piece of paper with our name and key, so went about checking ourselves in. We paid $300 to check ourselves In. Then drove around the haunted property looking for our room number, To no avail.. To then finally come across the night guy, who didn’t apologize. Our room was upstairs.. we settled in and went to sleep, finally. Chapter 2, A knock at the door.. is this place actually haunted… who knocks on your hotel door, this doesn’t happen often in our experience at 9.30 when we are asleep.. but after passing the other zombie looking guests in on the way to our room, were unsure of our future…woken by this emotionless soul it’s the night guy…good evening. I parked our car in the wrong spot, and must move it, I offered him the keys to do it himself as by this stage was ready to jump out the window.. he politely refused.. I put my layers back on and moved the car. Thanks for listening, couldn’t get out of there fast enough the next morning, wanted breakfast but didn’t want the potential headaches, so went straight for the well parked car and got out of there. Never have asked this in life, yet Would love our money back, worst hotel experience yet! Stayed the next night at the Robertson for half the price.
Stayed 1 night in Aug 2023
Response from Zach on Oct 4, 2023
Dear Tom,Thank you for taking the time to provide me with your feedback - it is valued and appreciated.I am sincerely sorry we didn't meet your expectations on this recent stay. Please rest assured I am working with the team to rectify the areas you have highlighted in your feedback.The team and I do value your patronage and hope to have the opportunity to welcome you back in the future to make amends.Kind regards,Zachary MorrisAssistant Manager

8/10 Good

Setha

Stayed 1 night in Aug 2023
Response from Zach on Oct 4, 2023
Dear Setha,Thank you for taking the time to provide me with your feedback. It is a pleasure to read you enjoyed your overall experience with us especially our location and service.The team and I value your patronage and we look forward to welcoming you back in the future.Kind regards,Zachary MorrisAssistant Manager

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place for a luxury break. Wood fires we’re welcoming, staff were delightful and the restaurant was excellent.
Stayed 1 night in Aug 2023

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, amenities
Property has a nice country vibe and surroundings. We had a pleasant stay. The check in and check out was ok, however we find that the girl receptionist was friendly and professional while the boy wasn't very friendly and professional at the check in and needs improvement. The Highland Queen room was small and had only one tired chair, smelled like cleaning product a bit at the beginning, but it was warm and after opening the window and getting some fresh air in, it was pleasant enough to sleep. Facilities are a little tired, and the road near the gate has many potholes. Didn't use the pool as it was cold, although it looks like it might need a thorough clean, as the bottom looks a bit brownish. The live music was nice to have although the musicians felt a bit tired and monotonous at times rather than upbeat although the songs they performed were supposed to be upbeat. The breakfast didn't have any gluten free options, the non dairy milk was only soy and it was cold, so the coffee was cold as well. Overall, the experience was still quite pleasant. Surroundings are peaceful and lovely, and it felt like a nice country manor, and not a typical hotel, which is nice.
Stayed 1 night in Jul 2023

8/10 Good

Bob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is not unique to Peppers but at check in being asked to sign a form consisting of several lines of closely typed detail of legal based terms and conditions without any explanation of what they are in layman's language is regrettable. It is difficult also for the Reception Staff as they cannot explain this detailed document either. If push come to shove I think a magistrate would not support the manner in which the document is served to the customer - either sign it or we won't let you in. Pens are more dangerous than bullets.
Stayed 1 night in Jul 2023

8/10 Good

Beena, Yanchep

Travelled with partner
Liked: Staff & service
We liked that the property was well kept and respected, being an older manor. The staff were excellent in customer service, they were all polite and always trying their best to get what you want or need. The breakfast was also great. The down side to the property is that they are rebranding at the moment and did not inform us. We were impacted by this because there were several new staff members finding their way around still. The staff we not aware of certain discounts available in the restaurant at Katers. There were a couple before us paying and was trying to show membership cards for restaurant discount and staff were not aware of this and in a quiet restaurant, this could be heard by all diners. Can be quite embarrassing for customers. Then we went to pay and was showing another type of discount program that the restaurant was offering, but the staff were unaware of this and was texting someone to ask about it and then ended up calling them. I had to explain the type of card and discount offered several times and staff did not understand and I wasn’t about to give a maths lesson to staff. I was quite agitated and didn’t like the attention I was getting from other customers. I ended paying for the meal and left. Not the kind of feeling I wanted on holidays. The bathroom was small, but fine. The room was not serviced after the first night except for bed being made. No amenities were restocked, we had to ask for several items from reception.
Stayed 3 nights in Jul 2023

10/10 Excellent

Terence

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A short stay was very relaxing and enjoyable - far more then we expected.
Stayed 2 nights in Jul 2023

10/10 Excellent

Madeline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were really helpful and the property was clean and quiet
Stayed 2 nights in Jul 2023

10/10 Excellent

Brett

Stayed 2 nights in Jul 2023

10/10 Excellent

Victoria, VISALIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is my favorite accommodation in the Southern Highlands. Fabulous property to get away and relax in the wine country. Request a room on the hill and you will be able to see wild kangaroos in the morning and early evening just behind the building on the hill top.
Stayed 3 nights in Jun 2023

10/10 Excellent

MICHAEL

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good dining Room was spacious
Stayed 2 nights in Jul 2023

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing, from the moment you drive up, check in to the rooms and breakfast and dinner. Was Absolutely fantastic.
Stayed 2 nights in Jun 2023

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience, from the moment we checked in till the moment we left. Lovely staff and nice and very comfortable room. The only thing I would comment on is the main building was too hot for being so cold outside. The heating was up too high and it gave me a headache at breakfast. The temperature difference between inside and outside was too great.
Stayed 1 night in Jun 2023

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2023

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay in the Highlands. We spent a night here in Autumn and it was magical. The grounds are breaktaking, the rooms are spacious, clean and comfortable beds. The staff are also delightful and happy to help whivj is always a plus. We are DEFINITELY coming back to stay here, love love loved it!!
Stayed 1 night in May 2023

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely accommodation, had a great stay
Stayed 1 night in Apr 2023